OBJECTIVE:

• To secure a position with an established organization with a stable environment that will lead to a lasting relationship in Microsoft Dynamics CRM - Functional Consultant/Business Analyst.

SUMMARY:

• 5+ years of IT experience in Software Design with focus on Microsoft Dynamics CRM.
• Microsoft CRM Design and Customization (V4.0 onwards), integration and administration.
• Presented Microsoft Products like CRM & SharePoint to a variety of audience ranging up to 50. Conducted various user and administrator .
• Experience leading/participating in functional designs that include User Interface configuration and customization of Dynamics CRM.
• Strong problem solving, logical implementation, trouble-shooting, installation and configuration skills.
• Experience in facilitating business process mapping and functional requirements sessions.
• Experience in performing process gap analysis against critical requirements.
• Experience in creating and implementing Test Plans and Test Cases.
• A team player with excellent interpersonal and communication skills managing team of developers, consultants and testers.
• Ability to function in a small team where team members typically have multiple responsibilities.
• Exceptional ability to quickly master new Technologies and capable of working in-group as well as independently with a sense of responsibility and ownership.
• Strong interpersonal, team skills and ability to interact with people at various levels and lead a team for successful delivery of the project possess excellent verbal and written communication skills.

TECHNICAL SKILLS:

Enterprise Applications: MS Dynamics CRM 2011, MS Dynamics 4.0, MS Dynamics 3.0, SQL Reporting Services, Silverlight, Share Point 2007/2010

Database: MS SQL Server 2005

Operating Systems: Windows 2000/XP/2003, Vista, Windows 7

Modeling: UML, ER Diagrams, MS Visio, and MS Office

Project Management: Microsoft Project, Microsoft Office Suite

Other Tools: MS-Outlook, MS-Word, MS-Excel, MS-Power Point.

Methodologies: Microsoft Dynamics Sure Step 2010/2012

PROFESSIONAL EXPERIENCE:

Confidential - Boston, MA

MS - CRM Consultant

Responsibilities:

• Understood the existing application.
• Analyzed the functional scope and finalized approach of the application.
• Gathered and documented business processes and requirements for the project.
• Analyzed the impact of changes and prepared high level estimates for change requests and new requirements.
• Created workflows and processes based on clients requirements.
• Defined advanced find queries and views for novice users to increase research capabilities within their CRM environment.
• Involved in defining business requirements for customizing and extending CRM.
• Performed customizations on Confidential to suit the business needs.
• Trained people on MS CRM (Data Management, Customizations and Workflows).
• Performed other responsibilities as per the needs of the business.

Confidential - New York

Responsibilities:

• Responsible for overseeing customer requirements, development, testing and deployment of Microsoft CRM projects.
• Created requirements for custom SQL reports.
• Created workflows based on requirements from Sales and Marketing department.
• Research and implementation of various solutions from Microsoft Marketplace.
• Customized forms and views for new modules to be added to existing CRM system.
• Integrated and monitored SharePoint 2010 integration with CRM 2011 for document management under different site security settings.
• Designed Silverlight application to achieve sales and marketing functionalities not available out of the box in Microsoft CRM.
• Designed plugins to populate contact and account number on create of new record.
• Responsible for solution management in enterprise environment. Key player for promoting solutions from development to production being a member of SCM team.
• Responsible for estimating and allocating resources on different projects within the team.
• Acted as a Delivery Manager for three months and took responsibility for timely delivery of new module well within the budget.
• Responsible for converting business requirements into technical requirements for development team.
• Developing workflow and processes as per client business requirement.
• Customizing and configuring CRM system at a user level.
• Trained team in MS CRM 4.0.
• Participated in various ADS and discovery meetings for gathering requirements for affective product development.
• Successfully upgraded from unsupported CRM4.0 implementation to completely supported CRM 2011 solution.

Confidential

MS - CRM Functional Consultant/Business Analyst

Responsibilities:

• Conducting system demo and pre sales processes to get new customers.
• Leading and facilitating the design and architecture sessions with the clients
• Gathering and documenting business processes and requirements for the project.
• Helping and guiding customers define processes when there are no processes in place.
• Advising customers on best practices for CRM processes, user interface, and architecture.
• Architecting XRM systems, related customizations, and reports to model the client’s organizational processes
• Created workflows and processes based on clients requirements.
• Responsible for research and implementation of various solutions from codeplex and marketplace.
• Conducting status meetings and sending status updates in timely manner.
• Conducting system administrator and end-user .
• Developed material for MS CRM 4.0.

Confidential

Assistant IT Operations Manager

Responsibilities:

• Monitored day-to-day company operations such as Inventory control, Vendor Management, Sales Management.
• Forecasting inventory turnover cycles and planned supplies accordingly aiming $100,000 budget.
• Initiated clients/Vendors Kick-off meetings in order to gather/share requirements.
• Served as a liaison between management and vendors on system critical issues aiming towards Vendor relationship/Vendor Management.
• Research for new market research/IT tools which could potentially improve the business operations.
• Implemented marketing strategies through complete market research that improved the business fourfold.