Experience Summary
I am an associate with Tata Consultancy Services for ~ 3 years with a total work experience of 5 years and am presently working in the capacity of a Business Analyst for one of the biggest pharmacy retail client of United States.
During these 3 years I have worked across various domains, understanding the business and helping teams at offshore realize the business intent. I have used my proficient communication and analytical skills to effectively understand the requirements from my onsite counterparts / client and communicate the same to the Development and Testing teams at offshore. I have also worked in the area of Primary & Secondary Business Research & Analytics practice in Global Consulting Practice.

Objective
My objective is to explore the business processes involved in the various operations of an organization and take up a challenging role as a Business Analyst to help the teams gather information in manner, which makes the execution of the project simple & smooth.

Career Summary

Oct 2007, Confidential
Business Analyst

June 2005- Sept 2007, Confidential
Analyst, SAP Consultant

Business Domain

Retail - Pharmacy and FMCG - Third Party Claims Management, Pharmacy & PBM, Stores Management.

Qualifications

Career Profile

Description:

RxConnect or the Enterprise pharmacy management system, is one of the most ambitious projects taken up by CVS/Caremark. This project involves creation of an end to end system which manages all the complicated tasks involved in CVS pharmacies across 6700 stores in USA. RxConnect offers the pharmacists working in CVS pharmacies a store interface, which is used for all actions, involved right from ordering a new prescription, to refilling prescriptions and also dispensing them at the POS. The application also involves complicated pharmacy tasks like checking for Drug interactions, determining the correct amount of payment for a customer, renewing prescriptions when they expire, having a direct connection with the doctors for quick prescription approvals, and also counseling of patients based on their prescription profile. The system also takes care of all the HIPAA regulations which are a guideline to all the pharmacies in USA.

TCS Scope:

• Detailed understanding of the existing requirements for the "EPMS" appl.
• Analysis and base lining of the new application
• Detailed Design of the new application
• Construction and Unit Testing
• System and Integration Testing
• Performance testing of web, batch components & interfaces of the appln.
• Technical support during User Acceptance Testing
• Implementation, Piloting and Rollout support of new application till successful chain-wide rollout as determined by CVS.

Role: Business Analyst and Test Analyst

Highlights

• Presently spearheading the offshore BA role for one of the biggest enhancement made on pharmacy dispensing software Rx Connect. The NCPDP HIPAA regulations; Telecommunications standard upgrade from NCPDP 5.1 to NCPDP D.0
• Responsible for understanding and analysing the new requirements and thereby translating business needs to the development and testing teams.
• Updating & Documenting Use Cases in accordance with the new requirements during application enhancements.
• Day to Day Interaction with the onsite counterparts / client for functional and technical issue resolution.
• Responsible for developing Business Scenarios and Test Scenarios on the basis of project requirements.
• Development of Requirement Traceability Matrix for mapping of BRD-Use Cases, Business Scenarios - Use Cases and Use Cases - System Design document.
• Define testing objectives and verify requirements are testable.
• Responsible for monitoring detailed testing progress and results in each test cycle and evaluating the overall quality experienced as a result of testing activities.
• Regular support to testing team at the time of Integration Testing and System Testing phases for defects logging and tracking those defects till closure via fixing by development team.
• Conduct effective requirements reviews to improve the quality of requirements deliverables.
• Build strong relationships with project stakeholders.
• Weekly Project Progress Report for various stakeholders.
• Presenting demo to the client and various leads of enhanced application after each builds.
• Preparing Training material and ppt's for the offshore testing teams.

Tools

• Mercury Quality Centre (For Testing)
• Team Track (CR Tracking)
• UML
• Subversion
• PL/SQL Developer

Project: SAP PLM - Recipe Management, cFolders Implementation
Customer: Confidential, Liverpool, United Kingdom
Period: Aug 2008 to March 2009

Description

Project Chrome is a Production support cum development project. United Biscuits is a leading European manufacturer of snacks and biscuits. UB has manufacturing units in various countries like Netherlands, Belgium, France and UK with its headquarters in Hayes, North West London
Project services involve providing support services for all 8 modules of SAP and also Implementation & Configuration of SAP Recipe Management/cFolders.

Role: Business Analyst, SAP PLM Consultant

Solution Environment

• SAP ECC 6.00
• SAP PLM Recipe Management
• SAP PLM cProjects suite 4.00, BOM, ECM, Masterdata, Classification System.

Highlights

• Requirement gathering from the client and developing Sizing, Business Blueprint & AS IS Document.
• Documenting CUT OVER Plan.
• Implementation experience sharing with client like Best Practices, buying SAP software, installing, hardware sizing etc.
• Implementing and Configuring SAP Recipe Management/cFolders in TCS Landscape
• Implementing and Configuring Cross Application component - Classification
• Created case study for Recipe management in similar to clients requirement in development
  

Project: Global Consulting Practice
Customer: Confidential
Period: Oct 2007 - July 2008
Role: Business Analyst

Highlights

• Analyzing Industry trends, Customer scenarios and other pertinent data to generate business focused reports, briefings, etc. Focus domains include Telecom, Life Sciences, Manufacturing and Retail.
• Knowledge support - Providing knowledge support to various GCP sub-practices, Sales, Delivery and Corporate teams of TCS from proposal to consulting stage.
• Collecting & analysing data to evaluate potential product and service markets.
• Regularly monitoring competitor's offerings and new service offerings.
• Forecasting the size of future markets.
• Expertise in managing specialized database resources such as Factiva, OneSource, IDC, Gartner, Forrester, Ovum etc.
• Preparing presentations for Sales & Delivery teams

Tools

• MS PowerPoint (GCP Toolbar)
• MS Word, Excel & MS Project 2003

Project: SAP ECC 6.0 (PS - MM Module Implémentation)
Customer: Confidential
Period: May 2005 - Sept 2007
Role: Core Team Member of Implementation team

Description

• AS IS process explanation to functional consultant.
• Mapping of AS IS process in to TO BE process in SAP.
• Responsible for project co-ordination with functional and technical Consultants.
• Involved in preparing UTP and ITP.
• Gathering of data during the cut over period for uploading the same in to SAP system through LSMW.
• Creating tender, customer & spares project on to SAP Production system before Go Live.
• Revenue planning, cost planning, budget planning & their release.
• Finalizing the roles, responsibilities & authorizations for end users.
• Analyzing the standard SAP reports and preparation of customized reports.
• Preparation of training & end user manuals.
• Post Implementation Support.

Tools

• SAP - PS Module
• SAP - MM Module

Training / Continuing Education Summary

Trainings on Third Party Claims management - Specialization - Nov - Jan 10
HIPPA - Domain Knowledge - May 2009
Knowledge Transfer session for recipe Mgmt., cProjects and cFolders - mySAP PLM cFolders, cProjects, xRPM - Sept- Oct 2008
IT Infrastructure Library , ITIL V3 - Skills update - Oct 2008
Winning Pitch - Advanced presentation skills - Fine tune presentations for better audience focus - May 2008
Performance Engineering & Testing (Mercury Load runner) - Certification - Mar 2008
Business Analysis, Listening & communication skills, Effective Proposal Writing, Advanced Excel & Word, Effective presentation, Client communication, ERP Concepts etc. - Skills Update - Oct 2007 - Present