PROFESSIONAL SUMMARY:

• Proactive and Self - directed Business Analyst with strong technical academic background, complemented with experience in business consulting and analysis, client delivery management and project management for various prestigious clients including Confidential.
• Business Analysis: 10+ years of experience as Business Analyst.
• Extensive experience in formulating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases for projects, with lead responsibilities for various cross functional projects.
• Currently driving the efforts for Business Continuity Implementation at Confidential Inc.
• Adept in ITSM frameworks and methodologies.
• Developed Strong functional competency in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) framework viz. Service Strategy, Service Design, Service transition, Service Operations, and Continual service Improvement.
• Experience in data collection, analysis and decision making.
• Exceptional ability to maintain and build client relationships with business owners to identify, prioritize and document business requirements.
• Expertise in documenting existing process, analyzing business requirements, working with requirements traceability matrix and re-engineering business processes.

TECHNICAL SKILLS:

Business Analysis Tools: Confidential Office, Ab Initio BRE/ACE, Quality Center, JAD, DOORS

Methodologies/ Processes: Requirement Management including gathering, analyzing, detailing and tracking requirementsWaterfall, Agile Methodology, Rational Unified Process (RUP)

Domains/ Practice Areas: Media, Consumer Products, Finance, Healthcare, Insurance

Change Management Tools: Clear Quest, HP, SharePoint

Technology/ Tools: SQL, MS Office DB2, SQL server, Data Analysis and Data profiling

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Lead Business Analyst/Team Lead

Responsibilities:

• Organized and facilitated various meetings amongst the management team and third party vendors to finalize the solution for the Business Continuity program.
• Performed Differential Analysis (GAP) between the target objectives of the program and Third Party vendor solutions.
• Captured Business requirements of the organization and segregated further into Functional and Non-functional requirements.
• Coordinated infrastructure and technological set up for the progressive delivery of the solution.
• Communicated completion of various phases across the management team.
• Resolved any issues with the timeline and the deliverables ensuing timely completion of the Patch Management and Deployment of updates.
• Assisted in compiling the Knowledge Document for future implementation.
• Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
• Identified and understood different critical/ non critical applications and their dependencies in the existing environment and developed Relationship Diagram for each.
• Prepared various Business Requirement Documents and Functional Specification Documents.
• Drafted/Proposed various Disaster Recovery Plans (One for each application).
• Drafted/Proposed a MASTER Disaster Recovery Plan for the entire Environment.
• Proposed and successfully developed ‘ISSUE LOG’ system for the environment capturing various issues and their resolutions.
• Accountable for ALL of the Process Flow Diagrams, Solution Wire Frames and Mock-up screens for the proposed solutions.
• Led ‘TRAIN the TRAINER’ campaigns at Confidential to ensure that enough personnel are adept in the technology and their solutions.

Environment: Agile, MS Office suite, Lotus Notes, SharePoint, Confidential Office.

Confidential, Bloomington - IL

Senior Business Analyst/Team Lead

Responsibilities:

• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and ensured that critical requirements are not missed.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Drafted Process Flow models for entire Life Customer Communication Business process. Documented use case specifications on the basis of requirements gathered from business partners, FINEOS vendor side, other adjoining teams functions (Life Tax, Life Finance, Health etc.) stakeholders.
• Assisted in documenting a detailed agenda for JAD, facilitated JAD sessions and took inspiring efforts completing and finalizing documentation towards the end of JAD sessions.
• Responsible for creating Business Requirement Document (BRD), Use cases, Functional prototypes, acceptance test cases, Meeting minutes, weekly status reports.
• Maintained Requirement traceability documents to establish the origin, progress and documented all associated details such as Functional Requirement, Business case scenarios, use cases, test cases etc.
• Created new, user-interface designs, mock-ups, wire frames and prototypes.
• Acted as a liaison to the team to facilitate them to deploy the .

Environment: Waterfall/Agile, MS Office suite, Lotus Notes, Mainframe, Unix, SharePoint, Confidential Office.

Confidential, Redmond - WA

Change and Service Release Manager (CSRM) - ITSM Team

Responsibilities:

• As a Senior Release Manager with significant technical background, conducted the Application Release activities for ITSM Group at Confidential .
• Responsible for monitoring and guiding the release activities.
• Contributed to the evolution of the release process and tooling.
• Assisted in refining and assigning the roles and responsibilities to improve accountability and reduce bottlenecks in the release processes.
• Engaged in the evolution of the release machinery to ensure minimal manpower requirements to accomplish the release tasks.
• Schedule Management: Ensured and coordinated scheduling and timely completion of the release activities across all work streams and in the appropriate region(s).
• Applied the Continual Service Improvement Plan (CSI) to ensure ITIL was implemented successfully.
• Release Governance/Framework: Engaged key stakeholders and executive sponsors through an established release framework and ongoing rhythm of the business for consistency and repeatable release processes
• Managed hot-fix release activities from impact analysis through coordinating the rollout to production.
• Conduct gap analysis between the current system and new requirements to be implemented thereby mapping the business requirements to the application.
• Created detailed Business Requirement Document (BRD) and translate it into functional specifications (FRS).
• Validated the requirements and mock-up screen designs of new GUI for internet based application with the product owner and other stakeholders.
• Conducted meeting with the team members to discuss the requirements and mock-up screens.
• Provided business and technical suggestions and recommendations during the project life cycle.
• Provided assistance to the team in preparation of deliverable documents.

Environment: Windows 7, MS Visio, MS Project, MS Share Point, UML, Visual Studio Team Foundation, ITSM.

Confidential, Buffalo - NY

Business Analyst

Responsibilities:

• Performed Current state analysis, identified gaps and working with the Project Manager to develop recommendations.
• Prepared, facilitated, documented and participated in client meetings/workshops.
• Analyzed, developed and proposed enhancements to current business processes and reports.
• Designed the Process Flow Diagram and Use Case for numerous Loan Origination/Servicing scenarios.
• Identified and documented Use Case specifications for Functional requirements and created business process workflow diagrams in MS Visio adhering to UML standards.
• Implemented project workflow management, electronic signoffs and escalation processes.
• Conducted Cross-Functional Meetings (CFT sessions) to develop an architectural solution that meets the business requirements, resolved open issues and change requests.
• Coordinated with QA team for the design and execution of test plans to ensure that business and functional specifications are tested and fulfilled and monitored UAT.

Environment: Windows XP, MS Visio, Rational Requisite Pro, MS Project, MS Share Point, UML, MISER, Zeus.

Confidential, Burlington - NJ

Business Analyst/Procurement Manager

Responsibilities:

• Responsible for interacting with client for requirements gathering, analyzing requirements, and creating detailed specifications.
• Policy Development- Work with Senior Management Team, as well as other departments, such as legal and compliance, to develop the processes to govern the company’s procurement program.
• Data Management - Identifying and selecting the most appropriate system for the organization.
• Facilitate JAD sessions with Project Managers and Developers to identify system requirements.
• Building strong working relationships both internally and with key suppliers.
• Understanding technology and managing online systems such as e-auctions and e-tendering.