PROFESSIONAL SUMMARY:

• Business Systems Analyst/Project Manager with 5+ years of experience delivering full - lifecycle, web-based and client server application development projects in large, enterprise environments. Project Management experience includes tools such as SalesForce.com, Siebel, PowerPoint, MS Word, and Excel. Managed, coordinated, and facilitated multiple large projects, business impact assessments, gathering of technical and functional requirements, wrote and reviewed business process job aids; created monthly Root Cause Analysis reports for Charter on implementation of new order entry system via Agile
• Methodology; project evaluations, defining critical paths, customer interfacing and status reporting. Management experience also includes schedule management, resource allocations, client relationship management, vendor management, proposal preparation, mentoring staff, leading cross-functional teams, and requirements development.
• Full Business Analysis responsibilities include gathering and documenting user requirements, acting as liaison for client community, negotiating issue resolution, coordinating testing and user, and implementing process improvements. Responsible for communication of project information, plans, and proposals to Executive Management and clients. Proven leader who is recognized for handling high-pressure situations in a professional and effective manner. Possesses excellent written and verbal communication skills and the ability to interact with professionals at all levels of the organization. Direct Sales involving cold calls, door knocking and special events are involved with my current position

TECHNICAL SKILLS:

Skills: Project Management: Business Analysis: Technology: Project Planning & Development Quality Assurance PMP experience Scope Development & Management Requirements Analysis Sales Force /Siebel Resource Development Use Cases / Test Cases MS Office Communication Management Meeting Planning Webex Marketing Management Reporting SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Bradenton, Florida

Responsibilities:

• Employed as a 2-15 licensed Health and Life insurance rep for Confidential in the Bradenton office.
• Educating the public about Social Security and Medicare coverage and how this effects an individual’s health and final expense benefits.
• Provide in depth knowledge of HIPAA, AHIPP, Medicare Advantage, Medicare Supplements, long term care and various final expense coverage, as well as various fixed index annuity coverage.
• Cold call sales contacting via the telephone or door knocking, or orphaned clients
• Understanding and implementing corporate compliance and state insurance regulations via yearly and continuous studying of updated regulations and laws. This is imperative for the welfare of the company, the client as well as the agent to be within state compliance.

Confidential, Sarasota, Fl

Business Analysis

Responsibilities:

• Gather, consolidate, and document users' requirements for information, features and functions and communicate them to the rest of the application development team utilizing the Waterfall Methodology approach.
• Lead and conduct interviewing tasks
• Preparation of business requirements documents
• Assist data analyst in mapping tasks
• Identification and documentation of business metrics
• Model design and prototyping
• Assisted in identifying data quality problems and in determining options for how they will be handled
• Played a role in testing and validation and in delivering solutions to stakeholders
• Liaison between product development, technology, and internal business units
• Subject matter expert on data, processes, and business methodologies
• Decompose high level business requirements into an appropriate level of business rules and detailed user, functional, and nonfunctional requirements using alternative views such as flows, diagrams, models, and use cases when applicable
• Proficient in Microsoft Office Suite and SharePoint

Confidential, St. Louis, MO

Business System Analyst

Responsibilities:

• Design, develop and implement applications and reporting solutions to address business needs
• Produce detailed analysis, documentation, and recommendations to management and leadership regarding business problems, business improvement, and business performance utilizing the Agile Methodology.
• Design and implement reporting and application solutions to provide increased efficiency and consistency, higher employee satisfaction, improved customer experience, and reduced costs.
• Gather, analyze, validate, document and maintain complex systems requirements for all opportunity to cash order flow activities for all lines of business. This duty resulted in producing Monthly Root Cause Analysis reports regarding issues with implementation of new order entry system.
• Translate functional specifications into systems/technical specifications for use by DBAs and/or developers for system configuration and deployment.
• Maintain library of systems/technical specifications via Change Management processes.
• Analyze system inter-dependencies that include SalesForce system requirements, risk mitigation that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of systems changes and/or outages to the business.

Confidential, St. Louis, MO

Business Systems Analyst / Support Analyst

Responsibilities:

• Planning, executing, and finalizing Affiliate Hosting Services between Confidential & Confidential projects.
• Created process document for various affiliate type requests.
• Project managed several large affiliate projects, mainly space/power & cross connects.
• User Support - SBC Support analyst provides Level 1 support for all issues or questions associated with the selling process. This position adhered to a response and resolution OLA.
• User Testing - Work with IT/PMO and represent user community on new process and system releases affecting the sales process. The goal is to confirm necessary change or innovation against original business requirements.
• Involved in a number of efforts associated with supporting the sales process. For new application or process release consisted of being involved in supporting the development of packages and in the actual .
• Master Data Management - Ensure that the data entered in systems is accurate and maintained. Include review/maintenance of user security privileges.
• Process Management - Maintain a library/SharePoint of approved business process documents. Able to address questions at a high level and know escalation points.
• Reporting - Provide reporting assistance to the user community on interpreting and understanding reports. Depending on application, some ad hoc reporting developed with director approval.
• Required strong customer/user focus; excellent analytical and problem solving skills; interpersonal and written/verbal communication skills
• Creative problem solver; Fundamental commitment to creating customer value through technical innovation
• Experience with Microsoft product suites, such as Microsoft Excel, Word and PowerPoint.

Confidential

Implementation Specialist/Project Management

Responsibilities:

• Responsible for ensuring a positive customer experience thru the effective orchestration of the tasks associated to implementing a service. Responsibilities include guiding customers thru the Confidential implementation process for continuance orders whether OnDemand or Standard timelines apply, serving as the single point of contact for the duration of each implementation for all updates and internal resource coordination to meet customer want dates.
• Provide excellent customer service for Confidential ’ top revenue generating customers throughout the lifecycle of client implementation projects
• Build sound working relationships with internal and external parties to support vertical health
• Meet internal delivery milestones and ensure that client expectations are clearly established
• Ensure accurate revenue forecasting and accelerated recognition
• Create tailored presentations to fit the customer’s needs from basic templates
• Successfully transition the project over to the support organization
• Exposed to the Enterprise resource planning (ERP) system
• Hosting and Remote Applications
• Managed & unmanaged Network Services
• Managed Security Solutions/Disaster Recovery
• Enterprise Cloud

Confidential

Administrative Coordinator

Responsibilities:

• Provide administrative support to department staff of over 100 employees. Perform clerical office functions such as mail, e-mail, fax, filing, telephone coverage and photocopying. Coordinate office/cubicle moves. Communicate with internal and external financial research reps. Assist Account Manager’s with opportunity entries/tracking into EPF system;
• Provide employee relations by guiding & directing departmental employees to solving problems within the Financial Research dept.
• Enter sales research info and update reports into Excel spreadsheet.
• Assist with the proposal writing process regarding RFP’s (Request for Proposals) and RFI’s (Request for Information) to win new accounts. Attend/participate in sales forecast meetings and “kickoff” presentations.
• Coordinated and conducted quarterly compliant reviews for over 200 people within my department.