OBJECTIVE:

• To be a core member of the organization in achieving the desired goals with a team work spirit, professional attitude, dedication whilst adding to Knowledge, Experience, Leadership, Communication and Program Management skills .

SUMMARY:

• A detail - oriented team member with 7+ years of combined experience coordinating and driving the teams as a single unit through different leadership skills - Service Release Manager, Team Lead, Senior Business Analyst for various prestigious clients.
• Program/Project Management: 3+ years of experience as Project and Program Manager for critical technology projects.
• Results-driven program leader with proven ability to exceed expectations while delivering maximum value in IT Service Management, Product Management and Operations.
• Business Analysis: 5+ years of experience as a successful Senior/Lead Business Analyst.
• Currently managing the ITSM (Information Technology Service Management) Application as a Change and Service Release Manager.
• Good Understanding of MSFT Methodologies and Procedures.
• Adept in ITSM frameworks and methodologies.
• Extensive experience in formulating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases for projects with lead responsibilities for various teams in multiple functional areas.
• Relationship Management: Work with senior business executives and IT clients to identify & define IT roadmap, provide technological guidance and creating solutions to meet business needs
• Offshore Outsourcing: Worked for one of the most respected offshore outsourcing companies in IT - Mahindra Satyam, defining outsourcing strategy and handling large offshoring engagements
• Ability to think out of the box and present a fresh perspective to provide cost-effective solutions for clients
• In depth experience with focus on Use Case modeling using UML, Business Process Modeling, Business requirements gathering, Change Management, Defect Problem Management and Software Development methodologies.
• Experienced with all the phases of SDLC throughout the project life cycle in Waterfall, Rational Unified Process (RUP) and Agile/Scrum environment and the creation of artifacts and management of various roles specified by any of the methodologies.
• Proven track record in data collection, analysis and evaluation in Information Systems issues, analytical problem solving, and decision making, communication and inter-personal skills with ability to interact with individuals at all levels.
• Thorough understanding and compliance with IT Policies and Procedures pertaining to Quality and Productivity Standards enabling the team to meet established Client Service Levels.
• Exceptional ability to maintain and build client relationships with business owners to identify, prioritize and document business requirements.
• Expertise in documenting existing process, analyzing business requirements, working with requirements traceability matrix and re-engineering business processes.

TECHNICAL SKILLS:

Business Tools: MS Visio, MS Project, MS Access, MS Office Suite, MS SharePoint, MS Visual Studio Team Foundation (VSTF). IBM Rational Suite (Requisite Pro, Requisite Rose).

Business Skills: Business Requirements Elicitation. Business Process Model and Notation (BPMN) Gap Analysis Use Case Modeling & Analysis

SDLC Methodologies: Waterfall RUP (Rational Unified Process), Agile/Scrum.

Databases: Oracle 8i/9i, SQL Server, MS Access 2000.

Operating Systems: Windows 7/XP/95/98/NT/2000

Independent Coursework: ITIL v3. Project Management Professional (PMP).

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior Business Analyst/Team Lead

Responsibilities:

• Involved in various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
• Knowledge of SDLC process including analysis, design, development, testing and implementation
• Used data collected to design UI wireframe prototypes and site maps of a proposed method portal.
• Project Management for Risk based systems for Equities & Fixed Income divisions
• Applied RUP methodology, created storyboards and conducted brainstorming sessions to understand the client specifications and requirements Documented the business process through Business Requirement Document and Functional Requirement Specification Document
• Extensively created use cases and activity diagrams using Rational Rose
• Conducted weekly meetings with the clients to review functional specifications
• Determined risk management strategies for money market funds, futures, forwards, forex, bonds and equities
• Analyzed the various kinds of risks that had to be accounted such as theMarket Risk(Interest Rate Risk) and Credit Risk (Exposure, Bond Ratings)
• Modeled the risks in Excel Spreadsheet and performed sensitivity analysis and shared this document with the Traders and the technical team to facilitate more efficient communication
• Used Bloomberg and Confidential for extensive data analysis
• Assisted with product evaluation, product customization and system integration.
• Involved in Gap analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions
• Involved in designing various screens such as Portfolio selection based on date, kind of securities, Ratings, performance etc and performing sensitivity analysis with changes in the parameters
• Helped setting up QA procedures, process for testing the applications and products involving different types of testing and the associated documents and test cases and signoff documents.
• Helped in developing QA Test plans for Functional, Integration and System Testing
• Involved in developing test case objectives to ensure accurate depiction and computation of risk of the securities, reported errors to the appropriate team and performed black box testing after the technical team corrected these errors

Environment: RUP, HTML, Java, UML, RUP, Windows NT, MS Office Suite, Excel, Outlook, Access, Word, Project, PowerPoint, Use Cases, Rational Requisite Pro, Rational Rose, Clear Quest, SQL Server

Confidential, NY

Senior Business Analyst

Responsibilities:

• Worked with the project manager, business analysts and system teams to analyze the scope of the project for Property and Casualty claims-processing system.
• Worked with the claims department, IT staff, and relevant subject matter experts to analyze and document system requirements and procedural changes.
• Collaborated with users, architects, and developers to elicit and develop both high-level and detailed application design to meet the business needs.
• Refined business requirements and articulated complete Business requirements Document (BRD) and business models.
• Designed the Process Flow Diagram and Use Case for numerous Loan Origination/Servicing scenarios.
• Identified and wrote Use Case specifications for Functional requirements and created business process workflow diagrams in MS Visio adhering to UML standards.
• Implemented project workflow management, electronic signoffs and escalation processes.
• Managed all documents in Rational Requisite Pro making requirements available to all team members for evolution and traceability of the requirements.
• Assisted project manager in analyzing risks and assessing their impact on the project
• Developed a project plan and generated timely status reports.
• Conducted Cross-Functional Meetings (CFT sessions) to develop an architectural solution that meets the business requirements, resolved open issues and change requests.
• Conducted JAD Sessions to develop an architectural solution that meets the business requirements, resolved open issues and change requests.
• Coordinated with QA team for the design and execution of test plans to ensure that business and functional specifications are tested and fulfilled and monitored UAT.
• Assisted in development of user guides and materials for new system technology and business process improvements.

Environment: Windows XP, MS Visio, Rational Requisite Pro, Rational Clear Case, MS Project, MS Share Point, UML, MISER, Zeus.

Confidential, PA

Business/IT Analyst

Responsibilities:

• Prepared and analyzed AS-IS and TO-BE workflow scenarios, designed new process flows and documented the business process and various business scenarios.
• Collaborated with users, architects, and developers to elicit and develop both high-level and detailed application design to meet the business needs.
• Split high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.
• Refined business requirements and articulated a complete Business requirements Document (BRD) and business models.
• Identified and wrote Use Case specifications for Functional requirements and created business process workflow diagrams in MS Visio adhering to UML standards.
• Implemented project workflow management, electronic signoffs and escalation processes.
• Managed all documents in Rational Requisite Pro making requirements available to all team members for evolution and traceability of the requirements.
• Assisted project manager in analyzing risks and assessing their impact on the project
• Developed a project plan and generated timely status reports.
• Conducted JAD Sessions to develop an architectural solution that meets the business requirements, resolved open issues and change requests.
• Coordinated with QA team for the design and execution of test plans to ensure that business and functional specifications are tested and fulfilled and monitored UAT.
• Assisted in development of user guides and materials for new system technology and business process improvements.

Environment: Windows XP, MS Visio, Rational Clear Quest, Rational Requisite Pro, Rational Clear Case, MS Project, UML.

Confidential, DE

Business Analyst

Responsibilities:

• Worked as a Business analyst to review the project plan, charter and formulated schedule to gather requirements from business
• Generated a streamline process to understand the various steps in the loan life cycle and desired functionality of the new system by interacting with users, management SME (Subject Matter Expert), Stakeholders, Lenders, and Underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and Technical lead
• Conducted JAD sessions to discuss requirements and resolve conflicts between stakeholders
• Identified, Researched, investigated, analyzed, defined opportunities for business process improvements,
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Prepared Business Requirements Document.(BRD)
• Performed Requirements Analysis and Documentation using Requisite Pro.
• Worked as a team with ETL Developers and Process Analysts in preparing the requirements, and writing work flows, process flows
• Performed Risk Analysis to identify business critical and high-risk areas of the application
• Prepared documents for s
• Created UML diagrams such as Use Case Diagrams, Activity Diagrams, Data-Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model
• Used MS Project for managing schedules, resources and collaboration
• Used Rational Unified Process (RUP) for managing the SDLC
• Used Rational Clear Quest to track bugs and system enhancements.
• Involved with the QA team to develop and review Testing Strategies and Test Plans.
• Actively involved in walkthroughs and meetings with development team to discuss related issues

Environment: MS Visio, MS Office Suite, Scenario Testing tool, eTool, Oracle 8.0, Windows 95/NT.

Confidential, OH

Business Analyst

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC).
• An active member of Requirements Management team whose function is to integrate and manage the requirements.
• Performed Requirements Gathering and Analysis by actively soliciting, analyzing and negotiating customer requirements while leading the technical requirements analysis, driving the system design and construction. Gathered requirements via one-to-one user interviews, Surveys and JAD sessions.
• Performed GAP analysis to assess the flaws in the existing as-is system and made clear recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
• Wrote Product Requirements Document (PRD) and Architecture and System Design (ASD) Documents as per the Business requirements and process flow.
• Developed UML Use Cases for the application using Enterprise Architect and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Wrote test cases to validate functionality for end users.
• Extensively interacted with both user group and development team in coming up with structured charts, Class, Activity and sequence diagrams.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Assisted development team in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.
• Provided to users, and involved in conducting UAT sessions to gain user confidence and approval.

Environment: Rational Tools suite, MS Visio, RUP, UML, Windows, UNIX, Java/J2EE, XML, HTML.