SUMMARY:

• Technology and business visionary with executive and hands - on experience in improving services in multi-billion dollar enterprises. Strong record of success in creating robust IT architectures and infrastructures. Proven ability to bring the benefits of IT to solve business issues while managing costs and risks. Over 25 years of experience working in Fortune 500 and 1000 companies.
• Technology Architecture and Integration
• Business Analysis
• Budgeting and Cost Control
• Strategic Analysis and Internal Consulting
• Organizational and Staff Development
• Global IT Delivery and Project Management
• Strong Infrastructure and Support Skills
• Business Driven Results

PROFESSIONAL EXPERIENCE:

Confidential

IT Infrastructure Director/Business Analyst

Responsibilities:

• Developed execution plans for initiatives including requirement definition, timelines, testing, measurements, and production roll-out
• Performed business analysis by gathering business requirements from multiple stake holders and business units
• Created, analyzed, and validated detailed functional specifications
• Forecast metric performance trends
• Identified and analyzed current IT business processes
• Developed ad hoc reports and data analysis requests
• Developed execution plans for initiatives including requirement definition, timelines, testing, measurements, and production roll-out

Confidential

IT Infrastructure Business Analyst/Manager/Director

Responsibilities:

• Managed 29 employees including all IT computer support, help desk, telecommunications and infrastructure for corporate and 400 store locations
• Developed execution plans for initiatives including requirement definition, timelines, testing, measurements, and production roll-out
• Managed the corporate data center, several large offices in the U.S., disaster recovery site and WAN/LAN connectivity including all VMWARE and Hyper-V server, SQL environment, Cisco routers, telepresence, VOIP and call center
• Worked with the 5 large Sunbelt regional offices as the IT infrastructure director and analyzed their needs over several months. The business needs were collected and interpreted and translated into measurable projects for the Sunbelt executive team to review.
• Developed ad hoc reports and data analysis requests
• Responsible for Confidential Exchange and Active Directory
• Planned and redesigned the data center, DR site and all aspects of WAN/LAN the company had grown from 80 locations to 400 in just a few years
• Planned and managed a major store and WAN/LAN upgrade project which improved bandwidth 10 fold and reduced total annual spend by 2M
• Responsible for TEMS and management of existing wireless mobility systems including 7000 iPhones and 2500 iPads which decreased support costs and improved the sales force life cycle
• Spearheaded the design and implementation of change management processes both internal and external to the Confidential
• Designed and provided high availability database and application access for all of Confidential
• Secured over 500K in annual hardware and software maintenance cost savings by leveraging business partner relationships and by extensive review of existing agreements

Confidential

IT Director/Business Analyst

Responsibilities:

• Planned, developed and executed all POS and technology for the next generation Confidential ’s and Confidential ’s restaurants systems
• Developed execution plans for initiatives including requirement definition, timelines, testing, measurements, and production roll-out
• Evaluated current Xpient POS and made recommendations for upgrades and replacements
• Developed ad hoc reports and data analysis requests
• Provided POS recommendation for the Confidential ’s hotel
• Implemented upgraded payment processing and PCI parameters to accommodate new loyalty and mobile applications
• Evaluated, recommended and implemented mobile pay systems including pay at the table mobile device payment
• Improved store communications and reduced cost with new MPLS and aggregator
• Management of 12 employees and all information technology for the company
• Chief consultant on technology to the CEO and Executive Team another 11 businesses, including the Confidential and Confidential
• Responsible for the strategic vision of technology for Confidential ’s and Confidential ’s Chicken

Confidential

Senior IT Director

Responsibilities:

• Planned and designed all technology at the corporate office and in 42 Confidential restaurants, including POS and back office systems
• Established a team of consultants and vendors and executed the overnight cut over for the 42 stores to Confidential from Confidential corporate. Included project management over 3 companies and 5 vendors
• Configured digital menu boards with POS and managed price and product
• Increased productivity through application development
• Removed the current Confidential labor and inventory management applications and installed a new system
• Provided project management and for new POS and back office systems
• Developed ad hoc reports and data analysis requests
• Managed POS, timers, security, corporate hardware/software vendors including but not limited to: Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential
• Managed the technology integration with the first 42 store purchase from Confidential Corporate and then a second acquisition of 16 stores 12 months later
• Developed 5 year POS and corporate office IT strategy and applied net present value to future projects
• Implemented security camera and theft control system on the POS
• Established workflow and document management application to save the company 100K annually in logistics
• Established store and corporate change management process
• Executed the PCI process and obtained compliance for the 42 stores

Confidential

IT Infrastructure Business Analyst/Manager

Responsibilities:

• Managed all technology related systems in store, above store and in corporate offices including all aspects of POS both domestically and internationally
• Conduct 6 month or more evaluation of new POS and back office data base and make recommendations to executive team along with gross profit improvement
• Developed execution plans for initiatives including requirement definition, timelines, testing, measurements, and production roll-out.
• Chaired the Confidential ’s Franchise Technology Council. I met weekly with franchisees as the liaison between their IT departments and Confidential ’s corporate IT. I assisted with analyzing their technology needs and made recommendations.
• During the POS 1110 store upgrade, my job was to work with the restaurant operations, marketing,, HR, QA and IT to determine measurable data points for the ROI and success of the project. I did data analysis before and after implementation to validate the 1 percent gross profit improvement.
• Managed Help Desk responsible for all POS and store support
• Developed ad hoc reports and data analysis requests
• IT business account manager and new business development manager to Confidential ’s international franchisees
• Opened new markets in Russia, Singapore, Nassau, Dubai and Argentina including making POS recommendations
• Facilitates new market development regarding technology for the company’s international division providing project management, oversight, direction and support as new markets are opened
• Provided direct project management and support to Confidential ’s international franchisees which includes technology managers, CIO’s, COO’s and all franchisee executive management
• Assisted Confidential ’s international franchisees to reduce expenses by identifying areas of deficiencies relating to food costs both ideal and theoretical.
• I worked with all international Confidential ’s markets as the liaison between IT and their businesses. I analyzed their business and technical needs and made recommendations. I was able to used my technology background and my MBA and analysis skills to reduce their food costs, thus increasing their profitability.
• Managed corporate IT support team responsible for all corporate headquarters and regional office support including LAN/WAN and end user support in a Confidential and Cisco environment in a company with 10,000 stores and 12 billion dollars in revenue
• Provided direction support for the executive team in both Confidential ’s and Confidential ’s
• Managed support of network infrastructure
• Merged 5 companies as ARG combined its largest franchisee, marketing, charity, sales and headquarters under one company and location
• Ensured adherence of strict service level agreements designed to strategically support the daily operations of the business
• Project managed organizational initiatives by analyzing, designing, developing, implementing and evaluating new
• Assisted in studies and investigation pertaining to the maintenance/modification of current systems and the development of new systems to meet current and projected needs.
• Maintained PCI and SOX compliance.
• Managed annual capital expense budgets
• Chaired the Confidential ’s franchise technology council
• Managed 20+ Help Desk team responsible for all Confidential ’s restaurants and corporate users / systems
• Supports1100 Confidential ’s restaurants and end users in the U.S. and Canada
• Managed the team responsible for supporting all point of sale systems and all other technologies and applications in Confidential ’s corporate owned restaurants
• Managed vendor relationships and contracts in support of Confidential ’s restaurants
• Provided all reporting and statistical analysis from systems in Confidential ’s restaurants
• Reduced delays in restaurant support and improves response times from the Help Desk to restaurant managers

Confidential

IT Infrastructure Manager

Responsibilities:

• Managed technical support professionals in the Southeast U.S. responsible for daily internal support of LAN/WAN support, desktop/laptop support, and local projects
• Directed the support of external customers in the Southeastern U.S. including onsite, webcasts, on-site hardware delivery (producing $12 million annual revenue), sales, consulting, administration and marketing
• Assumed responsibility for the offices in New Jersey, Boston, Atlanta, Houston, Charlotte, Miami and Dallas
• Ensured adherence of strict service level agreements designed to strategically support the daily operations of the business
• Assisted in studies and investigation pertaining to the maintenance/modification of current systems and the development of new systems to meet current and projected needs
• Developed guidelines, standards, and recommends system software to be used and supported across the IT Infrastructure
• Participated in the preparation of long and short range plans for the hardware selection, software systems development, tool selection, and implementation activities and required support resources
• Developed cross-departmental relationships at all levels of the organization for maximum project team effectiveness.
• Increased department effectiveness and efficiency by creating and implementing new processes and procedures
• Led environment refresh team to streamline and improve efficiencies by managing software development and hardware configuration changes including; development of SQL databases and Web ASP scripts to remotely refresh classroom environments, creation of classroom surveys and maintenance of asset data
• Developed partnerships with functional and geographical areas using needs assessments, implementation plans, and post analysis evaluation to deliver cost effective and results oriented processes and procedures
• Collaborated with corporate teams for procurement and asset management
• Maintained budget for operations expenses including travel, repairs and staff of 1.6 million
• Facilitated J.D. Edwards and PeopleSoft integration by setting up service alignments and coordinating with teams from both companies to migrate systems and processes

Confidential

Network Director

Responsibilities:

• Managed large project across 5 different department for the enhancement development and application design and Maintenance for state wide travel and tourism 110 node kiosk network. Developed partnerships with 7 agencies; Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, the Confidential and the Confidential
• Implemented marketing strategy plans to increase awareness of service offerings for the Kiosk Network and for the Web Services provided to state agencies
• Developed applications in HTML, Perl, VB Script and ASP for SQL servers to provide state information to the public; Legislative data including House and Senate Audio webcasts, Purchasing, Confidential Corporation Records, Confidential, Lottery, Confidential, Governor’s Office and Live Traffic Management Video from the Confidential
• Managed LAN/WAN network infrastructure
• Designed data center layout, procured hardware and project managed the build out and installation of all equipment
• Provided LAN/WAN design and support for the General Services Division including State Purchasing and 6 offsite Novell servers within the WAN including the Motor Vehicle Offices, Confidential, Printing Services and Central Supply
• Designed multiple Confidential Access database applications for State Purchasing inventory, bid opportunities, RFP detail storage and public access electronic forms for data collection
• Installed and maintained LAN for the Confidential
• Provided first access to State House and Senate live audio over the Internet