SUMMARY:

• PMP Certified Project Manager and Analyst with over 8 years of experience in diverse business models: - Banking, Sales, HR, Customer Service, Insurance, Advertising Media, and Hotel Industry.
• Experience in FULL Lifecycle Implementation using following project methodologies
• SDLC (Waterfall, RAD, Spiral)
• RUP (Rational Unified Process)
• AGILE (Scrum technique)
• SLIM (Systems Lifecycle Integrated Methodology)
• Action-oriented and experienced in leading enterprise-wide cross-functional strategic initiatives.
• Hands-on experience in producing a well-defined scope and realistic schedule/budget.
• Expertise in change control (scope/schedule), quality metrics and proper risk management.
• Acute understanding of Risk: Identification, Analysis, Evaluation and Treatment.
• Proficient in Cost-Benefit, Root-Cause, As-Is & To-Be, and Gap analyses.
• Excellent Business Analysis skills: requirement gathering/analysis, functional specification writing.
• Experience with Business Process modeling using Use Case diagrams, Activity Diagrams, Sequence diagrams, Swim-lane Diagrams, Class diagrams, and Process Workflow diagrams.
• Experience with conducting interviews, s and presentations with a broad audience.
• Team leader with demonstrated problem-solving, decision-making and negotiation skills.
• Extensive experience in managing both Automated and Manual Testing: - Test Strategy Plans, Test Cases, Test Scenarios, Test Reports, Performance Tests, Unit Tests, SIT and UAT).
• Managed Data Warehousing projects that included: Data Integration/Migration, Data Modeling, SQL queries, and ETL (Informatica).

TECHNICAL SKILLS:

Environment: s Involved: SDLC, RUP and SLIM Methodology, Reporting Systems, Web browsers, ETL, Web Portals, Automated & Manual Testing, Agile methodology

Project Management: MS Project, Clarity, SharePoint, IBM DOORS, CaliberRM, Requisite Pro and MS Office

Business Analysis Techniques: JAD/JAR sessions, Dashboard Presentations, Brainstorming, SWOT, Focus Groups, UML and Process workflow Diagrams

Business & Data Modeling: MS Visio, Caliber DefineIT, IBM Rational Rose, Borland Together Architect, Enterprise Architect 7.5, ERwin Data Modeler, TOAD

Database: MS SQL Server, MS Access, Oracle 8i, 9i, 10g/11g

Reporting tools: Crystal Reports 11, Cognos 8, Oracle Essbase 11, Hyperion

Languages/Platforms: Strong: - UML and SQL; basics: - java, .NET, HTML, C, XML and VB

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Project Manager/Analyst

Responsibilities:

• Proactively identified pain-points within the current process and suggested improvements in process/tool for increased efficiency, productivity and performance.
• Instigated tactical conversations with users & proposed implementations of strategic initiatives.
• Documented As-Is process and recommended an improved To-Be workflow.
• Created Business Case for new system and documented detailed requirements in the BRD.
• Created detailed Project Plan and Stakeholder communication Management documents.
• Used current metrics to perform Cost-Benefit and Value Analysis for proposed system.
• Documented Scope Statement, Strategic Alignment and planned the project roadmap.
• Provided inputs for vendor selection, RFI and RFP process.

Confidential, San Francisco, CA

Project Manager/Requirements Manager

Responsibilities:

• Headed multiple web-based projects ranging $300,000 to 1.5M in budget (team size = 8-30)
• Managed all UI platform requirements at the Confidential
• Facilitated meetings with high profile project sponsors/product managers and gather business objectives to be documented in Project Definition Document (project charter).
• Created work breakdown structures in MS Project and managed budget/resources in Clarity.
• Coordinated with LOBs and product managers to gather detailed business requirements and document them in System Requirement Specifications (SRS)
• Managed Use Case Inventory, Global requirements (spanning across multiple products and platforms) and Confidential Business Rules in DOORS.
• Suggested PMO Best Practices to Project Managers and Business Analysts across the dept.
• Created PowerPoint presentations for New product initiations and present them to various stakeholders (upper management, LOBs and technical managers)
• Trained new Business analysts and Project managers on DOORS architecture, platform and documentation of SRS (system requirement specification)
• Performed Admin tasks like adding/editing/deleting access to various team members (around 100 BAs and PMs) that use DOORS for requirements management

Confidential, Charlotte NC

Project Manager

Responsibilities:

• Inherited a troubled project midway and successfully controlled it (recovered “green” status).
• Facilitated meetings with stakeholders to prioritize requirements related to primary objectives.
• Modified Work Breakdown Structure based on the new estimates and controlled Project Scope, Timeline and Resources.
• Facilitated meetings with an external UI design company (ZAUM Interactive) to create the UI Wireframes for the online registration project and presented them to LOBs
• Assisted in Implementing Online Admin Registration system as the Pilot project for tools like CaliberRM (business requirements) and DefineIT (diagrams) in Confidential .
• Updated the business requirement document (BRD) to include clear business objectives and created User Scenarios/Use Cases in DefineIT tool.

Confidential, CA

Project Manager/Lead Business Analyst

Responsibilities:

• Created the project plan for a “high visibility - tight deadline” HR project (Team size 38, $2.5M).
• Coordinated with business stakeholders and SMEs to Identify, Analyze, and Validate Business Objectives for each of the reports
• Facilitated weekly project discussion, phase reviews and architectural/security assessments.
• Managed project baselines and scope changes requested by demanding/influential stakeholders.
• Facilitated JAD/JAR and Brainstorming sessions to gather requirements and documented BRD and functional specifications (Use Cases, Process Workflows and Scenario modeling)
• Acted as a Lead to System Analysts (for mock-ups, wireframes, report flows, UI specs, etc)
• Facilitated project meetings (invitations to action items) and compiled meeting minutes.
• Facilitated “End of Phase” reviews and sign-off meetings with all the stakeholders.
• Acted as a SharePoint Admin to manage all project documentation and provide appropriate accesses to team members
• Managed and Lead SIT and UAT testing phases during implementation and warranty.
• As an Admin, managed Security on each of the SLIM tools (CaliberRM, StarTeam and QC) and ensured every team member is properly trained to use them.

Confidential, MA

Project Manager/Sr. Business Analyst

Responsibilities:

• Implemented RUP methodology that dramatically improved productivity and reduced errors.
• Initiated Commercial Umbrella Migration project, conducted GAP and Cost-benefit Analysis and arranged meetings with stakeholders to formulate a business case.
• Tracked project deliverables, timelines/milestones and resources using MS Project.
• Defined WBS and calculated deliverable efforts using 3-point estimate technique.
• Created AS-IS and TO-BE business process flow diagrams.
• Documented System Requirements Specification (SRS) and acted as a Subject Matter Expert with respect to all the Business rules, Endorsements, Rates and Coverages.
• Acted as a liaison between various stakeholders: system users, client and managers, software development team and the QA team.
• Created Test Strategy Plan and supervised the Quality Assurance (QA) team in the construction and execution of Test Cases and scripts. Facilitated UAT.

Confidential, NJ

Reporting Project Manager/Lead Analyst

Responsibilities:

• Solely determined and comprehended the decision-making procedures of upper management who use Revenue, Sales and Financial reports to make managerial decisions
• Managed and facilitated several meetings and brainstorming sessions with various user groups (Business and IT) located throughout USA
• Validated scope, assumptions and constraints from all stakeholders of the project.
• Lead meetings with product vendor (Atex Mactive Corporation), submitted/tracked Enhancement Requests and supervised Quality Assurance team.
• Documented Business Requirements and Detailed System Specifications including simulations and prototypes.
• Created “source to destination” mapping of data fields for the conversion from SQL server to Oracle database.
• Determined, categorized and assigned reports to be developed in Crystal 11 (Ad hoc reports) and the ones that need to be developed in Cognos cubes (weekly, monthly and YTD reports).
• Determined requirements for Data Migration from mainframe system (COBOL, DB2) interface to new Mactive system.

Confidential, TN

Project Manager

Responsibilities:

• Facilitated several Brainstorming Sessions with both internal/external stakeholders for gathering requirements, business rules and prepare business case document.
• Managed Project team (11 members) from initiation to closing phases.
• Coordinated with Change Manager (CAB) and release manager to review requests for change orders/policies and type of release (Pilot).
• Managed, validated and tracked requirements using Rational Requisite Pro and associated them to models created in Rational Rose
• Created Project Charter and the detailed Project management plan which covered all aspects of scope, schedule, change control, risk and budget.
• Used Six-sigma DMAIC techniques (fish-bone) to analyze defects, causes and effects.

Confidential, TN

Scrum Master/Analyst

Responsibilities:

• Contributed towards the initial analysis of the vast project definition document.
• Liaised between product owner and the team in defining and delivering User Stories.
• Owned the sprint backlog, conducted meetings to get estimates and prioritize requirements.
• Conducted daily scrum meetings, monthly Sprint planning and reviews/retrospectives.
• Resolved questions/issues about the new system and facilitated End-User .
• Analyzed, elicited, and documented user and system requirements for each Country and property including each country’s own set of unique solutions such as Language, Tax Calculation, Currency, local laws and new character sets.
• Facilitated JAD/JAR and Brainstorming sessions to gather requirements and documented Requirement Traceability Matrix (RTM) in RequisitePro for traceability of requirements.
• Prepared Test strategy plans and supervised SIT, UAT and end-user .

Confidential, Illinois

Business Analyst (sales) / Jr. PM

Responsibilities:

• Conducted GAP and Cost-benefit Analysis to prepare the Business Case.
• Acted as a liaison involving stakeholders, system users, client and managers, software development team and the QA team to gather requirements.
• Created AS-IS and TO-BE business process flow diagrams (Swim Lane Diagrams)
• Developed Use Case documents, wire frame docs and User-Screens in MS Visio.
• Coordinated with project manager and used MS Project for status report and planning.
• Used MS Office for documenting the Business Requirements, Business Rules and the System Requirements Specifications, and also tracking the requirements (RTM).
• Created Test Strategy Plan and supervised the Quality Assurance (QA) team in the construction and execution of Test Cases and scripts. Also Facilitated UAT.