SUMMARY:

• Technical management professional specializing in Portfolio, Program and Project Management leveraging Risk Analysis, Agile, Lean, TOC, and Portfolio Management methodologies; to continuously improve the Project Management Life Cycle and maximized the value stream.
• Extensive managing experience across multiple industries such as E - commerce, Entertainment, Advertising, Energy, Financial and Health Care industries; as well as domestic and international markets.
• Over 15 years of Executive and Program Management experience delivering time sensitive, multi-year and up to $250 million company-wide critical programs and projects including: Confidential
• Global SAP integration
• Direct Marketing
• Salesforce
• Ticketing systems
• E-commerce solutions ( Confidential .com, Confidential .com)
• Enterprise Service Bus (ESB)
• Content Management Systems (CMS)
• Re-architecture of legacy systems
• SAAS and Cloud architectures
• B2B and Business Process Re-engineering (BPR)
• Business Process Modeling (BPM) and Workflow
• Performed Project, Program, Portfolio, and Risk Management reporting directly to C-Level executives at Confidential, Secured Funding, and Confidential among others.
• Implemented processes to support the continuous improvement of the Project Management Life Cycle for Confidential, Confidential, etc.
• Developed simulation models for software and infrastructure programs using quantitative methods, such as: Monte Carlo, Latin Hypercube, Non-Parametric Analysis, etc. for forecasting projects.
• Managed initiative to migrate Confidential ’s ticketing business from Confidential to Confidential in North America and Europe.
• Lead Program Manager for multi-year global SAP rollout at Confidential .
• Managed Confidential ’s multi-year re-architecture to a SAAS and Cloud based solution.
• Portfolio Manager for Confidential ’s Ecommerce Direct Marketing initiatives for two years.
• Portfolio Manager responsible for Sarbanes-Oxley and PCI compliance projects at Confidential during two years.
• Conducted a PMO and Portfolio assessment for the State of Confidential .
• Conducted risk assessments for the Confidential for critical projects and production systems.
• Established Project Portfolio Management Office (PPM) for Confidential (post- Confidential merger). Managed and established PMO for Confidential 's Ticketing Division (pre- Confidential merger).
• Managed multiple relationships with partners and vendors such as Confidential, Confidential, Confidential, Confidential & Confidential, Confidential, etc.
• Managed and lead technical assessment of mergers and acquisitions; directly reporting to the CTO and CEO of Confidential and Confidential . Assessments included: Confidential, Confidential, Confidential, Confidential, Confidential, etc.
• Extensive knowledge and experience managing projects with custom Enterprise and COTS technologies such as: SOA; BPM; integration; Java and C++; enterprise messaging; VMware, SAN and NAS, CISCO UDC, UCM UCS; AWS, Document and Content Management Systems; Web/Ecommerce; SAP; ORACLE; Business Objects, MQ, TIBCO, VITRIA, Salesforce/ExactTarget, Alfresco, etc.

TECHNICAL SKILLS:

Project Management tools and methodologies: Clarity v.12, Primavera EPPM 8.4, ORACLE Risk Analysis 8.7, MS Project 2010, JIRA, MS Visio 2010, AGILE-Methodologies: SCRUM, Kanban, XP PM-Methodologies: Waterfall, CCPM, TOC

Decision Analysis Techniques: Decision Tree Analysis, Monte Carlo, Scenario Analysis, Sensitivity Analysis

Portfolio Optimization Methodologies: Efficiency Frontier/MPT, Business Score Cards (BSC), Quantitative Models

Operating Systems: Windows, UNIX, Solaris, Linux, CICS, and DOS.

Databases: DB2, SQL Server, ORACLE, and MySQL, Teradata.

Programming Languages/Technologies: C, C++, Java, FORTRAN, HTML, JavaScript, XML, Velocity, UNIX Scripting, Object-Oriented, SOA, TIBCO, VITRIA, MQ, JMS, Alfresco, Hibernate, Spring, Lucene, J2EE, and BPM.

Client/Server and Network systems: TCP/IP, Ethernet, WAN, LAN, switches, routers, load balancers, firewalls, etc.

Storage devices: NAS, SAN, EMC DMX

ERP and Enterprise Applications: PeopleSoft, SAP, Remedy, Confluence, JIRA, Clarity, Rational ClearCase, Crystal Reports, MS Exchange, Salesforce, Confidential

Infrastructure Technologies/Platforms: VMware ESX Server and Clusters, VMware Virtual Desktop Interface (VDI), VMware vCenter, VMware Workstation, Cisco UDC, UCS, UCM

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Program Manager

Responsibilities:

• Conducted a PMO and Portfolio assessment covering the following areas of the Exchange: Governance, ITIL and PMO processes, SDLC methodology, architecture, infrastructure, vendor’s contracts and SLAs, reporting, financial and operational metrics, risk management, etc.
• Conducted a risk assessment of the Exchange’s critical projects. Identified and map project’s critical risks, created risk register, and perform an statistical analysis to formulate degree of uncertainty in project’s cost and schedule, and corresponding mitigation plans.
• Performed a risk analysis of the production systems’ availability. Documented a risk register and a risk mitigation strategy that led to a new set of remediation projects. Reviewed analysis with steering committee to identify the most cost efficient projects with the goal to maximize availability and minimize cost.
• Appointed by executive management, to analyze and report on all vendor contracts. Identified critical and new SLA modifications and negotiated amendments to address performance, security and compliance of the Exchange future business releases.
• Led capacity planning project, forecasting uncertainties, deficiencies and threats to ensure the demands of the Exchange enrollment period of was met without interruptions.
• Managed program to enhance the capacity and availability of the Exchange system. This included adding infrastructure zones, AKAMAI Integration, VMware cluster expansion, clustering of firewalls, load balancers, databases, EMC devices, etc.
• Conducted a comprehensive feasibility and cost analysis to migrate the Colorado Exchange to Amazon Web Services (AWS) or Google App Engine Public Clouds.

Confidential, Hollywood, CA

Senior Portfolio Manager, Direct Marketing

Responsibilities:

• Responsible for $5M portfolio of projects to support Direct Marketing initiatives in 3 different business units: Confidential Promotions, Internal and External Confidential clients.
• Managed multi-year initiative to migrate from in-house developed marketing tools to ExactTarget/Salesforce Marketing Cloud platform across the organization, reporting to Confidential ’s President and CTO.
• Responsible for all vendor management and contract negotiations to support the different Direct Marketing initiatives. Managed all details related to scope, cost, duration, deliverables, penalties and performance SLAs.
• Re-negotiated a 3-year $9M contractual Master Services Agreements with Salesforce for development, architectural and support services.
• Managed all projects in the Teradata warehouse development team at Confidential, projects required for data integration with Salesforce.
• Supervised solution rollout to Confidential markets and Confidential External client business units across the United States and Canada. Rollout targeted approximately 2000 external Confidential clients and served 200+ Confidential Promoter local markets in North America and Europe.
• Established portfolio governance and framework, financial and performance metrics.
• Successfully launched a new Direct Marketing solution across 100+ Confidential Promoter markets in the continental United States, supporting 2.5 billions of targeted emails per year.
• Successfully launched new marketing SAAS platform for Confidential External Clients division, migrating 300+ customer clients, such as the Confidential, Confidential, and most Confidential, Confidential and Confidential teams.
• Save$2M in re-negotiating Salesforce contract.

Confidential

Senior Portfolio Manager

Responsibilities:

• Responsible for managing a $2M portfolio of projects to support the organization’s goal to maintain and drive SOX and PCI compliance in new development efforts.
• Acted as liaison between Confidential and Confidential, providing strategic guidance, coordination, and oversight during audits for SOX and PCI compliance of critical projects and the organization.
• Managed a portfolio of projects in the areas of IT Operations & Development to support findings from multiple audits by Confidential . Projects included: security assessments, update of encryption in multiple enterprise applications, revamp of password storage mechanisms, password governance, end user credit card and private information enhancements, establishment of access control processes for applications, databases, etc.
• Supervised the execution of quarterly PCI audits by third party companies and the resulting remediation work.

Confidential

Senior Technical Program Manager

Responsibilities:

• Managed a $100M dollar re-architecture initiative to convert Confidential ’s legacy systems to a SAAS and Cloud base architecture, directly reported to Confidential ’s President, CTO and Executive Steering Committee.
• Performed technical and financial assessments of Confidential ’s ticketing systems, including review of the technology stack and architecture, functionality, and comprehensive operational cost analysis.
• Managed team tasked to plan strategy to modernize Confidential ’s monolithic technology. The company’s goals included: reduction of development costs and work redundancy, creation of the most modern and flexible ticketing system, retention and growth of market share.
• Appointed to research Amazon and Salesforce’s re-architectural strategy to build their initial Ecommerce and SAAS platforms. Analysis conducted review all quarterly filings and public information available regarding cost, duration, challenges/risks, and technical architecture.
• Led specialized team of IT senior staff tasked to create a re-architectural business proposal to migrate Confidential ’s legacy technology to SOA, SAAS and Cloud-based architecture. Presented plan and gained approval by Confidential ’s CTO, President and CEO.
• Managed the Technical Architectural Oversight Team in charge of Confidential ’s re-architecture initiative. Provided leadership by driving architectural decisions, evaluating technical merit versus risks and costs, pro-actively identified risks and mitigation strategies, and financial and scheduling impacts to the overall program.
• Led RFP process with major consulting companies, including: Confidential, Confidential, Confidential, Confidential, Confidential & Company, Confidential, etc. to select vendors to support development, Program Management, and compliance.
• Oversaw the establishment of a company-wide Project Management Office (PMO) and best practices in cooperation with Confidential & Company. Activities included strategy definition, reporting metrics, and IT governance.
• Managed team of project managers responsible for different areas of the re-architecture initiative, decomposing the program into different sub-programs, such as: Infrastructure and Cloud, Integration, Common Services, Mobile, Web, Promotions, Payment Systems, Inventory Systems, etc.

Confidential

Senior Technical Program Manager

Responsibilities:

• Developed and supervised a $3M project to consolidate Confidential and Confidential ’s data centers to minimize operational costs.
• Managed project to determine which data centers to decommission and risks associated with each option. Major factors considered: Cage expandability, price of lease, server count, critical applications to migrate from each data center, downtime and degree of uncertainty per critical application, cost savings, etc.
• Spearheaded application migration project to consolidate multiple data centers subject to minimum business disruption and cost requirements. Key factors considered: Application downtime, risks migrating legacy applications from specific data centers, availability of infrastructure across all data centers to support a migration phased approach, risks associated with decommissioning each data center, ability and timing associated with rollbacks for each component of an application at each data center, etc.
• Engaged multiple vendors and managed contract negotiations with CISCO, EMC, ORACLE, SAP, Microsoft Exchange, to support migration of critical enterprise applications and supporting infrastructure.
• Worked with vendors to manage the build-out and expansion of data centers to accommodate new applications. Data center migration activities include: space layout, cabling, cooling, power and electrical requirement gathering, UPS systems, capacity planning, budgeting, reporting and run books.
• Managed Cisco Unified Communication installation and system’s implementations as part of company merger between Confidential and Confidential . Administered and maintained the company’s PBX/VoIP telephony systems in support of 3000+ users.
• Consolidated multiple redundant SAN and NAS devices for Confidential and Confidential to reduce operational cost and increase capacity by virtualization. Downsized and replaced large number of NAS devices servicing the Confidential .com platform with larger SAN devices.

Confidential

Senior Program Management

Responsibilities:

• Responsible for overall launch of Confidential ticketing initiative. Managed the program, product and scope, executive reporting, etc.; additionally, responsible for all projects once the system became operational.
• Led RFP process and acted as focal point for handling all vendor communications, development, operational support, and top escalation point for business and operational issues.
• Responsible for leading technical and business assessments of several ticketing companies as a result of a service split between Confidential and Confidential . Companies included: Confidential, Confidential, Confidential, and Confidential .
• Managed the planning and operational migration to the Confidential ticketing platform to establish Confidential as a new ticketing company in North America and Europe.
• Hired team of Senior Project Managers to lead major components of the initiative. Establish reporting guidelines, status, risk management, program structure and integration with company’s PMO.
• Managed business and infrastructure mission critical projects including product enhancements, Website development, user acceptance testing, load and capacity testing, roadmap, 150+ venue infrastructure rollout, AKAMAI integration, vendors adherence to contracts, data center build up, IT Operations, etc.
• Managed 100+ business and technical resources in a matrix organization responsible for supporting the rollout of the Ticketing initiative with a $20+ million budget.
• Oversaw data center build-out and operational readiness to support Confidential ’s ticketing platform, with budget responsibilities of $5+ million.
• Oversaw the establishment of the Help Desk service center to support post launch and fast issue resolution for all company business and IT operational departments.
• Provided strategic direction and frequent risk management assessments to Confidential ’s CTO, President, and CEO, in all matters regarding the launching of Confidential ’s ticketing, mergers and acquisitions, program status, etc.
• Led management effort with international counterparts in Europe; developing relationships and common goals to achieve Confidential ’s business objectives. Managed German based Confidential and Confidential UK relationships, traveling monthly over a period of two years to conduct review, planning and strategy meetings.

Confidential

Senior Program Management

Responsibilities:

• Managed the IP and VoIP network infrastructure rollout across all of the Confidential venues (150+) in the US and Canada, within a 12 month time frame. Supervised multiple internal and external projects, including all vendors, with budget responsibilities of $2.5 million.
• Oversaw overall venue migration with the executive mandate to minimize risk and complete deployment within a year.
• Engaged vendors to support simultaneous rollout across the United States, including: Confidential, Confidential, Confidential, etc.

Confidential

Senior Program Management, PMO

Responsibilities:

• Responsible for managing a $30M IT budget as head of Program Management in the company.
• Established Confidential ’s PMO.
• Managed data center migration from Confidential following Confidential ’s spin-off as a public company. Migrated all custom and business applications, infrastructure, voice networks, MS Exchange, etc.
• Led RFP process to select vendor for data center build-out and operational maintenance.
• Managed multiple internal and external projects in the company, including: Confidential ’s Website ( Confidential .com); artists, affiliates and sponsor Websites; integration and database projects, etc.
• Led the project to develop a custom Content Management System (CMS) to support Confidential ’s Web Site. The system managed the content for 10,000 plus annual concerts, artists’ images, promotions, etc. supporting content localization and scheduling for 500+ markets in North America and Europe.
• Managed ORACLE Financials migration and integration with ticketing sales data.
• Led MS Exchange rollout and migration from Confidential .
• Managed Music Today integration in Confidential ’s IT infrastructure, including: data center migration, integration of ticketing sales data with Music Today’s ecommerce platform, etc.
• Instituted standards and guidelines to manage all projects and reporting of capital and operational costs to the CFO.
• Roll out initial Cisco UCM voice network for Confidential in the US and Europe, deploying a multi-site with distributed call processing solution for the company. Additional work included, managing the requirements for the project with business users, including dial plans, quality of service, voice mail, etc.

Confidential, Costa Mesa, CA

VP Program Management

Responsibilities:

• Worked with corporate executives to clarify the company’s business strategy and goals, translating to an aligned IT portfolio of projects for IT to execute on.
• Managed multiple development projects in the company, including: Company’s Website, integration projects with partners, human and process automation workflows, document management, etc. The projects included: a .NET LOS system, J2EE back-end application servers, TIBCO BusinessWorks’ integration initiatives, BPM and SOA framework rollout to manage Human Workflows in the LOS process, PeopleSoft as the Human Resources ERP package for the company, migration from Legato to Alfredo as the document management of records, etc.
• Implemented ITIL processes in the organization, including Change Management, Problem Management, Incident Management, Release and Deployment Management, Problem Management, etc.
• Successful launch of multiple projects leveraging TIBCO's Business Works integration product. Projects resulted in 66% development/QA cost savings. Solutions included:
• Business process improvements to reduce loan origination cycle from 45+ days by half for over 90% of loans
• Integration of First America, CoreLogic, and Platinum AVMs, with Secured Funding's Loan Origination System (LOS).
• Integration with Fidelity Servicing System to onboard loans from the LOS.
• Integration of PeopleSoft Financial and LOS systems with Fidelity Servicing Systems.
• In-house integration of document management systems.
• Established the first corporate PMO, governance, reporting, project life cycle methodology, etc.

Confidential, San Francisco, CA

Co-founder/Chief Operating Officer

Responsibilities:

• The developed product supported composite or independent back end testing of the following: IBM MQ, JMS, VITRIA, ORACLE DB, TIBCO Rendezvous, Microsoft SQL Server, IBM DB2, Web Services, FTP, SFTP, File base applications, etc.
• Worked with business unit executives and sales teams to identify, develop, and implement IT opportunities, improving financial performance of organizations.

Confidential, Chicago

Senior Technical Program Manager, Downstream Division

Responsibilities:

• Project consisted of deploying SAP as the company’s centralized ERP system for different global companies owned by Confidential, including Confidential, Confidential, etc.
• Enterprise-wide responsibilities included direct and indirect management of over 80 resources in the US and India.
• Managed and coordinated work from multiple consulting companies such as Confidential, Confidential, Confidential, Confidential and Confidential for all the integration projects associated with the SAP rollout.
• Managed a team of over 60 IT resources during the strategic planning and development to support 25 different business integrated solutions, utilizing VITRIA’s BusinessWare and Java.
• Supervised 13+ teams dedicated to creating integrated business processes between the 100+ end points of integration and SAP.
• Managed the integration-planning phase with a team of business analysts; data mapping all application sources to the SAP target destination, business processes, human workflows, filtering rules, etc.
• Managed architecture team responsible for the development of a core set of re-usable business and technical services, reporting and alerting systems to monitor message delivery from source to target within expected time frames.
• Established best practices for Program Management, SDLC, team review meetings, coding standards, messaging guidelines and source control management.
• Defined master project plan and dependencies to rollout all business processes to achieve integration between all data sources and SAP.
• Developed a risk management plan to ensure the successful rollout of the initiative. Identified all potential points of failure on message delivery, single points of failures, system of check and balance for data mapping across systems, etc.

Confidential, Irvine, CA

EAI Director

Responsibilities:

• Managed team responsible for automating DSL and Cable provisioning process. Supervised team of 15 engineers, product managers, project managers, and QA for the development of the provisioning system. The technologies utilized were VITRIA, Java, and C++.
• Managed the development of the following business and external applications: Billing, CRM, C++ servers, Hardware (routers), Oracle databases, Phone company’s provisioning system ( Confidential, Confidential, Confidential, Confidential ), etc. Utilized VITRIA’s BusinessWare business process and automation product to orchestrate the integrated solution.

Confidential, Costa Mesa, CA

Senior Software Architect

Responsibilities:

• Led the design and implementation of cross-platform Web servers architected for advertisement delivery. The servers were implemented in C++.
• Responsible for the integration of Ad Web servers to UNIX and Windows base servers. CORBA (Visigenic) and Sockets were utilized for the application integration.