SUMMARY

• 7+ years of IT experience (5+ years as a Business Analyst and 2 years as a Software Engineer) in major revenue earning domains like Telecommunication, Media, Entertainment, Hospitality and Banking with SOA experience in these domains.
• Mastered Software Development Life Cycle that includes Design, Development, Integration and Testing of Software Applications, Waterfall, V Model and Agile Scrum Methodology.
• Extensive experience in Analysis at various tiers such as Requirement, Business and Code Analysis and provide technical system design recommendations to meet business and functional requirements.
• Translate business and user requirements into comprehensive functional specification and technical specification documents, which include elements such as Business Requirement Documents(BRD), Enterprise Use Case Diagrams, User Stories, Swim lane Diagrams, Application Enterprise Interface and Functional Specification documents (FSD) that match IT standards.
• Experience in Effort Estimation by providing accurate estimates of effort and timelines for completion of assigned tasks and workload to achieve deliverables and goals, delivering on time and on estimation for small to large projects.
• Expert in Agile and Waterfall mode of application development and management.
• Abundant familiarity in partnering stakeholders during Detailed Initial Requirements and High Level Design by working with different teams such as Architecture, Development and Middleware to facilitate implementation of required changes to frontline and downstream systems.
• Strong analytical ability in order to gather and interpret complex data and to find solutions to difficult technical or administrative problems.
• Organized and partnered with stakeholders in Risk Analysis, Pre Mortem, Post Mortem and JAD sessions.
• Lead project teams in development and delivery of web & mobile (iOS & Android) service applications.
• Experience in sprint planning, daily scrum, sprint review and sprint retrospective meetings.
• Conducted project walkthroughs and meetings involving internal and external functional experts from Development,Analysisand Technical Support teams.
• Commendable Communication, Interpersonal skills and a very Strong Team player with proficiency in time management, experience in data management, deriving schedule, On - Shore/ Off-Shore coordination, handled changing priorities in multiple projects by multitasking and volunteering last minute requests and completing them on time.

TECHNICAL SKILLS

Primary Skills: C, ASP .NET, Java.

Software Development Methodologies: Agile, Waterfall

Databases: Microsoft SQL Server 2005, 2008, Oracle.

MS Tools: MS Office Excel, Word, PowerPoint, Visio.

Web Technologies: HTML5, CSS

Tracking Systems: Rally, Jira, HP QC

Version Control Tools: Clear Case, GitHub

Development Tools: Eclipse, Visual Studio 2010, MySQL Workbench

Operating Systems: Windows 2000, Windows XP, Windows 7,8,10, Linux, Unix

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential, Dallas, TX

Responsibilities:

• Worked closely with the Product Managers and Stakeholders to construct the product increment backlog.
• Analyzes “as-is” process of the existing system and understood the “to-be” process and provided assessment document & created process flow.
• Converting the business requirements into user stories and engaging user experiences for the web, tablet and mobile (iOS & Android) devices.
• Identified epic/user stories and prioritized them in sprints.
• Developed acceptance criteria and test cases for the sprint product backlog.
• Putting a strategy around the structure and management of a high profile product catalog and extreme busye-commercechannels.
• Lead team through the development, integration, testing and also provided quality on call support through user acceptance testing.
• Design for performance tuning and best practice guidelines have that helped client to increase their profits by reducing defects.
• Assured that all artifacts are in compliance with corporate agile policies and guidelines.
• Coordinated and prioritizes outstanding defects and enhancement requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Participate in iteration planning, story estimation, daily stand-up meetings, demos, and retrospectives as a team member.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues and change requests.
• Use MS Office suite extensively (which included MS Word, MS Excel, MS Power Point, MS Visio, MS project) and HP QC for various documents and reports.
• Reducing invalid product pricing errors in shopping cart.

Business System Analyst

Confidential, San Francisco, California

Responsibilities:

• Utilized Agile Scrum methodology for SDLC.
• Obtained detailed knowledge ofbusinessprocess being followed in the project environment.
• Worked closely with software development, design and testing teams to determine best approach for the project.
• Provided support to full development lifecycle, testing, training and implementation.
• Managed Scrum planning, iteration review and retrospective meetings.
• Imported existing project plan data into the new EPTs and templates.
• Created and modified custom Project server templates (including views, custom fields) and imported existing projects schedules into new template EPT's as necessary.
• Worked with complete documentation covering all aspects of remote access channels, payment types, account services transactions and enrollment, blocking fraudulent transactions.
• Conductedbusinessinterviews/meetings withbusinessusers and stakeholders to gather and document requirements.
• Gathered requirements for implementing rules engine for accounts receivable, accounts payable and liquidity modules.
• Ensured that user stories are accurate and clear, hasbusinessvalues and story points.
• Managed document specifications and supporting documents using Microsoft SharePoint.
• Communicated project scope change requests to Project Manager and implemented the change management procedures.
• Attended retrospective meetings to improve the quality of all deliverables.
• Worked with Testing Manager to review test case, test scenarios and facilitate completeness of test coverage.
• Supported User Acceptance Testing (UAT), and operational readiness testing as required.

Business System Analyst

Confidential

Responsibilities:

• Have lead team to design, develop, integrate and test a new customer product launch for the client with proficiency.
• Resolved issues on call and support user acceptance testing in a SOA based system.
• Understand the business requirements and turn them into user stories and engaging user experiences for the web, tablet and mobile (iOS & Android) devices.
• Designed services and wireframes in Middleware using the requirements from business team and edge systems with efficient performance.
• Worked with UI designers to outline and guide online design changes and enhancements.
• Created design documents and functional requirements and provided support for any updates to be performed in the existing services to increase efficiency.
• Held meetings with edge systems to convert the business acquired requirements into technical specifications that are developer understandable.
• Created and maintained product backlog and facilitated sprints.
• Acted as a Scrum facilitator for sprints and operated in agile methodology.
• Worked with engineering teams to decompose business epics and stories into system level user stories.
• Prioritizes the sprint iteration and defect backlog grooming.
• Managed iterations, cross project tasks and dependencies.
• Participated in iteration planning, story estimation, daily stand-up meetings, demos, and retrospectives as a team member.
• Acting as a main point of contact between the client and technical teams to deliver high quality, crisp requirements for the implementation of a complete end-to-ende-commerceapplication.
• Use MS Office suite extensively (which included MS Word, MS Excel, MS Power Point, MS Visio, MS project) and HP QC for various documents and reports .
• Took on Scrum Master and QA role when implementation of software required additional support.

Software Engineer

Confidential

Responsibilities:

• Worked as an SME for most parts of the application in the client facing role.
• Analysis on existing business requirements and enhancements.
• Point of Sale application production support.
• Requirements gathering from the customer, prepare use cases and design documents.
• Extensively worked on Core Java.
• Worked on creating/modifying tables, views, indexes, stored procedures and functions.
• Extensively worked on generating reports using SQL Server Reporting Services (SSRS).
• Generating daily/weekly/monthly reports for the respective external partners.