SUMMARY

• I have been working in IT industry over 8 years in different domains being a Business and System Analyst with diversified skills in Requirement Gathering, Design, Implementation, Testing and Support under Finance and Insurance claim domain.
• Extensive experience in working in all phases of the System’s Development Life Cycle (SDLC).
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Proficient in designing Business Processes and data models using Use Cases, Activity, and Data - Flows with excellent knowledge of Unified Modeling Language (UML) such as Rational Rose and MS Visio.
• Excellent analytical skills in understanding business requirements, developing functional, and technical specifications for business process refinement and automation, data modeling, System Architecture, conducting feasibility studies, Scope Documents.
• Define project milestones, schedules, monitoring progress using MS Project and update plans as required
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops with end-user/ clients/stakeholders and the IT group.
• Bridged communication between the client and the project team using Dynamic Systems Development Method (DSDM) and Joint Application Design sessions (JAD).
• Strongbusinessacumen; ability to effectively communicate and present results to key stakeholders; ability to translate technical jargon intobusinessimpacts.
• Experience in reviewing Test Strategies, defining Test Plans, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT)
• Strongbusinessacumen; ability to effectively communicate and present results to key stakeholders; ability to translate technical jargon intobusinessimpacts.
• Experienced in Web the technologies like HTML, CSS and JavaScript.
• Experienced in design technologies like adobe Photoshop and adobe illustrator
• Experienced in writing and implementing basic SQL queries for data analysis
• Hands-on Experience in Search Engine Optimization (SEO)
• Experienced in manual Software Testing
• Experience working in a high-pressure, dynamic and fast paced environment with the ability to handle multiple tasks and prioritize work load.
• Talented communicator & presenter, able to build working relationships with wide range of coworkers in team environment.
• Strong analytical, problem- solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications.
• Team Player, result-oriented, fast learner, excellent communication skills with strong research capability.

TECHNICAL SKILLS

Project Management Tools and Techniques: Project Planning (SDLC), MS-Project (Gantt chart), MS Visio, Logic Network, PERT chart, Product Breakdown Structure and Work Breakdown Structure, Software Packages, Cost Estimates, ITIL, PRINCE2, Waterfall, Agile and Scrum.

Design: UX/UI, Wireframes, GUI, Adobe Suite CS3 “Photoshop, Illustrator, Flash, Dreamweaver, In-design, After Effect, Premiere”, 3-D Studio Max, Poser, Chief Architecture 3D, MS office, MS Project and MS Visio.

Languages/Tools: HTML 5, CSS3, jQuery, Java scripting, WordPress, Joomla and SQL.

PROFESSIONAL EXPERIENCE

Confidential, VA

Business Analyst - PMO

Responsibilities:

• Reviewed, analyzed, and evaluated business processes, systems and end user to communicate plans and priorities on current development and futures tasks.
• Understanding the domain and sub-domains knowledge, Executive Operations Group and portfolio intelligence to create business documents.
• Conducted JAD sessions in order to gather high level and functional requirements.
• Provided project level analysis - producing required project analysis documentation, (scope matrix, use cases, sequence diagrams, future state proposals and UAT plan).
• Interview functional users to document end to end processes.
• Managed system requirements specification (SRS) documents for various business processes.
• Carried out Data flow and Work Breakdown Structure (WBS) for various reports in LP Connectportalincluding Capital Account Statement, Schedule of Investments, Cash Flow Activity, Summary Investment Schedule and Account Summary.
• Created visual design and wireframe for portal, tabs and mobile apps.
• Multi-Access user profiling within LP Connect profiling for legal advisor and accounts manager
• Worked with UI design, development and testing team using Agile/Scrumprocess withthree-weekiterations.
• Create and maintain meeting minutes for reoccurring agile meetings.
• Create project roadmaps in collaboration with stakeholders
• Utilized different technology such as a MS Visio, Project, Excel and Word to manage/create project artifacts (UML diagrams )
• Assisted project manager with handling the projects finances and resource planning
• Support Project and Product managers to ensure initiatives are aligned with business strategies.
• Lead meetings with business stakeholders, IT professionals and vendors ensuring parties are kept informed on project status and that any roadblocks are escalated appropriately and clearly communicated.
• Determining benchmarks and conductingperformance analysis of theWeb Application on an ongoing basis for both legacy system and new application
• Worked with developers to troubleshoot major product issues and determine root causes on legacy system (Investment café)
• Helped in Migrating legacy system with new LP Connect Portal (ETL)
• Writing and executingbasic SQL Queries in MS SQL to retrieve andtestrelevant datafrom External Reporting Databasefor LP Connect.
• Assisted in development of training and briefing material for staff/stakeholders.
• Produced user manuals, provided onsite training, and designed and maintained databases which were used to monitor documentation for regulatory purposes
• Producing a variety of reports, graphs, summaries, and presentations that deliver analytic results
• Look after a complete project life cycle from inception to implementation and also work on services and maintenance.

Confidential, MD

Business Analyst - Technical IT Consultant

Responsibilities:

• Fully involved in understanding the legacy Claim application and its manuals, thoroughly studied Atlas-Rewrite application bugs and flaws
• Involved in monitoring and gathering business and functional requirement (Looking at old system)
• Presented the current issues and application limitations
• Presented/Convinced the new solutions and its benefit for company (Claim Management System) which connects different departments and policy buyer to online or on phone call file FNOL (Fist Notice of law) and schedule for claim adjustment
• Conducted JAD sessions in order to gather high level and functional requirements (By keeping old and new system in mind)
• Worked intimately with other Business Analysts and project managers to define project scope, roadmaps, project level analysis, use cases, sequence diagrams and future state proposals.
• Execute cross team communication and collaboration to enhance and streamline processes.
• Implement Scum practices and assist in transition from Waterfall methodology to an Agile Methodology.
• Meeting with clients to determine requirements, Worked with clients to define the scope of a project
• Planning timescales and the resources needed, clarifying a system specifications, understanding work practices and the nature of the application.
• Communicating effectively with external clients and internal teams to deliver prototype like some screen, interface, wireframe and GUI designs.
• Encouraging design, development and testing teams to function independently
• Conducting user acceptance testing (UAT) of new functionalities and Reporting UAT data to upper management through Product Demo Sessions.
• Running ad-hoc queries and reports to support Operations reporting
• Developed agreed solutions and implementing new systems, presenting solutions in written or oral reports, and deliver training material including: training for users, client trainers, and service management workshops.
• Assist clients in preparation for deployment including pre-requisite process and policy changes, change management, data preparation, and user training.
• Share ‘best practice’ experience for service operation processes and policies covering strategic to operational decisions within the service chain.

Confidential, VA

Business Analyst

Responsibilities:

• Requirement gathering and transferring the same knowledge to design and development team
• Communicating effectively with external clients and internal teams to deliver product’s functional requirements like wireframe, interface, and GUI designs, data flow diagrams etc.
• Worked on Front end development (html, xhtml, css, jQuery, ajax, php and adobe suits)
• Worked on User Experience and user interface in large-scale software developmentin educational ERP
• Ability to solve all sorts of design challenges with creativity, efficiency and precision.
• Turning business requirements into design and technical requirements
• Creating Process Flows and Use Cases for Agile JAD (Joint Application Development) sessions.
• Conducting user acceptance testing of new design and software
• Creating, maintaining, and tracking project plans and Refining existing processes, tools, and procedures
• Worked with Business Development and Product Support teams to discuss input/output requirements, process and data flows, report format and dependencies.
• Used MS Visio to design UML diagrams during various phases of the project.
• Managed system requirements specification (SRS) documents for various business processes.
• Interface with end-users and project business sponsors to determine, document, and obtain signoff on business requirements.