SUMMARY

• Over 7 years of proactive experience as Skilled trainer,Instructional SystemsDesigner, Content Developer, Information Developer, and Independent Verification and Validation (IV&V) Support professional with extensive experience developing online Educational/Instructionalprograms and courses and training programs.
• Extensive experience in various industry domains developing Training programs and Training materials like Health Insurance, Pharmaceutical, Medical Devices, Treasury Management and communication industry.
• Strong Experience in Technical documentation and end - user information products, business requirements and business rules, requirements documentation, testing plans and testing documentation.
• Extensive experience in user support, quality assurance testing and user acceptance testing.
• Highly skilled in Instructional Systems Designto give an efficient and effective solution to assist the organization achieve the optimum solutions in business, and ultimately enhance its productivity in the market.
• Strong experience in Curriculum development, Coursedesignand development (ILT and online delivery),Train-the-trainer workshopdesignand development,Analyze, Gather and document training requirements to identify curriculum objectives and desired outcomes for Essential Role Functions
• Strong knowledge of e-learninginstructionaldesignmethodologies and tools.
• Strongability to understand and analyze complex business processes, managing customer expectations and balancing the needs of the company and the customer to ensure satisfaction for both
• Proven ability to meet project deadlines, work at the direction of a lead person using independent thinking and creative thinking skills.
• Extensive experience of working with how the customer's current and future state of business processes map to the packaged application being implemented.
• Strong communication and customer-facing skills, ability to deal with and resolve ambiguity, ability to anticipate problems and take decisive action.
• Solid instructional design and teaching skills with strong ability to learn, communicate, and apply in-depth subject matter knowledge enabling users to successfully utilize the products.
• Highly experienced in delivering top-level quality, turning problems into opportunities, mentoring, providing support, coaching, writing documentation and training manuals, and going the extra mile to help people I work with.
• Extensive Knowledge of The ADDIE and SCORM models and LMS systems.

TECHNICAL SKILLS

• Microsoft Windows
• MAC OSX
• ROBOHELP (ROBOHTML) (Online Help) (version 9) /DocToHelp 2012
• Microsoft Office (2007
• 2010 & MAC 2008 & 2011)
• Word
• Excel
• PowerPoint
• Access
• VISIO
• Project
• Outlook and Publisher Lotus Notes
• Adobe FrameMaker
• Dreamweaver
• VMWare
• Documentum
• Microsoft Visual Source Safe
• ServiceDesk (Administrator & Power User)
• Paint Shop Pro & Adobe Photoshop
• Dreamweaver
• Adobe Acrobat
• Adobe Illustrator
• Adobe Captivate (versions 5 & 6)
• Articulate
• WebEx & GoToMeeting/GoToTraining
• Oracle’s User Productivity Kit (UPK)
• Microsoft SharePoint (MOSS2007/WSS3.0); Microsoft SharePoint Designer (Administrator & Power User)
• Microsoft Team Foundation Server (Microsoft Visual Studio 2008 & 2010)
• WordPress.

PROFESSIONAL EXPERIENCE

Confidential, Boston, Massachusetts

Business Analyst

Responsibilities:

• Worked asinstructionaldesigner to develop and implement multimedia interactive web-based training courses with Articulate Studio, Captivate6.0, and Flash thatisSCORMcompliant.
• Incorporatedinstructionaldesignprinciples, theories, and models that Include audio narration, graphics, pictures, tables,graphsand simulations.
• Documented Procedure to pay, Vendor Management, Material Management and Master Data
• Created, recorded, and editedtrainingdemonstrations, practiced simulations for BuyersandRequestors.
• Created and modified graphics and photos using Snag It10, tofit the needs of the courses and conform to company and department style guides.
• Worked inProcurementbusiness areasto ensure training is developed, updated, and maintained and is accurate and current and to ensure training materials are maintained and stored inregulatingsystems and environments per company quality standards.
• Teamedwith subject matter experts, business leads, IT project leads, programmers, and audience members togathercontent, map processes and businessflow, capture step-by-step procedural instructions and real world scenarios, record simulations, and provideExercises and Demonstrations.
• Worked with the SAP security team to align SAP roles, user job functions, and training curricula to ensure end users are properly trained to perform their jobs.
• Performed Quality Assurance review of course content, course scripts, and training materials to ensure consistency with the company style guide and with company standards and checkaccuracyof information.
• Participated as a key team member in the completion ofdesigningand developing training to prepare employees for the companywide implementation of SAP systems.
• Defined the Curriculum and established Courseware standards for Instructor led and web-based training
• Managed the development of role-based training course curriculum
• Translated content from subject matter experts intocourseobjectives and viable course content within training materials that provide skills and knowledge application

Environment: Articulate Studio, Captivate6.0, Flash, Snag It10, SAP, MS Word, MS Excel, MS PowerPoint, Paint Shop Pro & Adobe Photoshop, Adobe Acrobat, Adobe Illustrator, SCORM.

Confidential, Richmond VA

Instructional Systems Design Consultant

Responsibilities:

• Documented Technical Procedure documents which involved User guides, programming guides, Online Help, Installation guides (hardware and software), Process and Procedure Guides and Overviews.
• Documented documentation and Technical meeting minutes. Training Templates for API documentation, GUI program plans and train-the-trainer program material
• Performed Stand-up (ILT) and online webinar training
• Assessed training needs and designed training courseware and materials to support training needs
• Wrote new material based on functional specifications, marketing requirements, and interviews with subject matter experts.
• Provided feedback to engineering on the user interface to improve product usability.
• Prepared technical manuals in various formats, including HTML and PDF.
• Produced and presented product demonstrations to train other writers in group training

Environment: Paint Shop Pro & Adobe Photoshop, Adobe Acrobat, Adobe Illustrator, Adobe Captivate (versions 5 & 6), Articulate, WebEx & GoToMeeting/GoToTraining, MS Word, MS Excel

Confidential

Instructional Systems Design Consultant

Responsibilities:

• Delivered training courses to customers on WebFOCUS business intelligence software.
• Created training manuals, tutorials, learning aids, user guides, and maintenance manuals.
• Trained and mentored coworkers, solving problems while improving their skill and knowledge.
• Developed and/or modified training material for parameterized drill-down reports, launch pages and dashboards
• Created training material for “one-size-fits-all” launch page application, which was integrated with new and existing parameterized report programs..
• Wrote integration manual and training materials for complex application to replace erroneous calendar day logic with business day logic for new and existing reports.
• Enhanced, documented, and maintained complex WebFOCUS and FOCUS applications.
• Documented applications, processes, specifications, and tasks.

Environment: Dreamweaver, Photoshop, Captivate, FrameMaker, Articulate & Articulate Storyline, Camtasia, MS Office (Excel, Word, Access, PowerPoint)

Confidential

Instructional Systems Design Consultant

Responsibilities:

• Streamlined documentation and reporting workflow to help users to document the case with fewer interruptions and still meet your documentation requirements.
• Achieved company-wide education goals by serving as a one-person training department.
• Developed, updated, and delivered high-quality non-technical, technical, and soft-skills courses, training manuals, job aids, e-learning, training, and support for all levels of employees.
• Developed training documents on integrating electronic signature capabilities gives the ability to sign and lock reports from within CardioLab using your system logon and password.
• Managed all administrative, development, and delivery responsibilities.
• Became subject matter expert to provide post-training technical support and mentoring the employees before, during, and after implementations and roll outs.
• Created supplemental training to ensure post-class proficiency.
• Developed workflows for efficient use of software and processes covered in training.
• Ensured successful implementation and roll-out of applications and systems by becoming liaison between employees, IT engineers, and application vendors and by providing extensive post-training support.

Environment: Captivate, Dreamweaver, FireWorks, Flash, FrameMaker, FrontPage, Hot Dog Pro (HTML), LiveMeeting, Lotus Notes, Microsoft Lync, Navvia, NetMeeting, Skype, SnagIt, WebEx, and XML.

Confidential, Salt Lake City, UT

Instructional Systems Design Consultant

Responsibilities:

• Analyzed and evaluated workflow and processes for teams and systems in the division, including Task Analysis and Needs Analysis.
• Documented workflows, processes, procedures, and user guides for on-line manuals.
• Developed customer-facing curriculum for the LMS to provide online training. Write end-user reference guides and help.
• Designed and developed creative self-paced multimedia eLearning courses for various audiences
• Researched, designed, developed, and facilitated engaging training courses, and created job aids, and reference manuals to meet the developmental objectives of the various audiences
• Conducted and reviews training needs analysis to determine the impact of changing training needs for both development and delivery.
• Designed, developed, implemented and delivered a blended training program that includes traditional instructor-led training as well as Web-based (Webinar) delivery, eLearning development and delivery and electronic- and print-based training material.
• Provided leadership asinstructionalpersonnel and lead systems curriculum development
• Planned and managedinstructionaldesignprojects applying business skills to manage effectiveness
• Promoted collaboration, partnerships and relationships among the participants in adesignproject
• Implemented training content delivery system for technical training content

Environment: Dreamweaver, Photoshop, Captivate, FrameMaker, Articulate & Articulate Storyline, Camtasia, MS Office (Excel, Word, Access, PowerPoint)

Confidential, Philadelphia, PA

Instructional Design Consultant

Responsibilities:

• Mastered Salesforce.com (and Confidential customization of Salesforce) within two weeks.
• Created 70 instructional job aids for Salesforce Instructor-Led Training launch.
• Worked with SMEs throughout release and review cycles. Will perform training analysis,designand development, implementation and training evaluation.
• Developed planning documents, content outlines, story boards and production plans.
• Worked closely with business subject matter experts to understand systems and training needs for applications and processes.
• Designedtraining programs, classes, workshops, other types of Computer Based Training (CBT) and on-line help applications.

Environment: Captivate, Presenter/, PowerPoint,SnagIt, Swish, Flash,Dreamweaver, MS Word, MS Excel, MS PowerPoint