SUMMARY

• A seasoned facilitator between Business Processes and IT Systems, with over 6 years of extensive experience interacting with Business and Technology Leaders, and analyzing business systems and processes in Retail, Microfinance and Non - Profit Industries.
• Extensive knowledge and experience working with Retail, Microfinance and Non-Profit Industries.
• Expertise working and managing projects using simple SDLC methodologies like Waterfall and Spiral Models, as well as more robust Agile Methodologies like SCRUM and RUP.
• Hands-on experience conducting customer research and analysis, and leading teams to make sound business decisions during discovery phases of various projects, along with interviewing Business Leaders to identifying short-term and long-term business goals and needs.
• Intermediate Project Management experience assisting PMO managing inter-departmental projects, coordinating work plans, updating project plans and charters, conducting gap analysis and risk assessment, and developing risk management plans before proceeding with Analysis & Modeling phases of the projects to reduce development costs and timeline delays.
• Extensive experience organizing and facilitating Project Kick-Offs, Requirement Sessions, Daily SCRUMs, and Walkthrough Workshops with Business Users and IT Application Delivery Groups.
• Extensive experience writing Software Requirement Specifications, Business Requirements and Rules, creating Designs and Prototypes, developing usecases and workflows using UML Models like State and Activity Diagrams.
• Advanced Quality Assurance experience developing Test Plans, Test Cases and Scripts, and defining User Acceptance Testing Initiatives.
• Advanced experience maintaining Traceability Matrices to prioritize requirements and defects, to meet project timeline targets and deliverables.
• Extensive experience leading Change Management Initiatives and Teams, to train business users and creating training documentation and user manuals.
• Hands-on Experience managing Service Requests and Support Tickets, along with on-call support experience during project rollouts.
• Experience conducting Strategic Workshops and Seminars to train co-workers on best practices followed by other competitors in the same industry across the globe.
• Extensive experience working and managing projects with multi-location teams as well as outsourced teams.

TECHNICAL SKILLS

Project Management Tools: MS Project, MS Office Project Server, Teamwork PM, HP Project & Portfolio.

Requirement & Defect Tracking Tools: JIRA, HP Quality Center, Redmine.

Modeling, CMS & Documenting Tools: iRise Studio, MS Visio, Adobe Captivate 5.5, Adobe eLearning Suite 2.5, Adobe Master Collection CS5, Drupal, MS Office.

PIM and MDM Tools: Stibo MDM, Informatica/Heiler PIM.

IDE, Web and Graphic Tools.: Visual Studio 2008, SharePoint Designer 2007, Adobe Web Premium CS5, Eclipse IDE for JAVA.

Database, Web and other Servers: SQL Server 2008, MS Access 2007/2010, IIS7, MOSS 2007, Exchange 2007.

Web Technologies: HTML, XML, CSS, ASP.Net, ADO.Net, AJAX.

Programming & Scripting Languages: C/C++, C#, VB 6.0, VBScript, JavaScript, ActionScript, PHP.

Financial Software & CRM Tools: Microsoft Dynamics NAV, Salesforce.

PROFESSIONAL EXPERIENCE

Confidential, WI

Sr.Business Analyst and Change Consultant

Responsibilities:

• Organize and lead meetings with Business Partners, gathering and documenting Business Requirements; translate Business needs into system requirements, communicating with the business on a broader scale and with an in-depth view.
• Periodically assist Project Manager to gauge impact of changes on other Applications and Organization, develop project plans and charters.
• Gather and document Business Requirements to be added to Project Documentation Archives.
• Participate in Vendor Selection Processes, SOW Reviews and Vendor Assessment for 3rd Party Tools and Software used across the Ecommerce Initiatives.
• Develop User Manuals, and Training Manuals as per Project Specifications and timeline.
• Train new Business Analysts and other team members on best practices in Retail Industry.
• Worked with Business Leaders to understand business goals and documented requirements accordingly.
• Worked with technical teams to gather system requirements for a guest to be able to use these applications from their home PCs.
• Developed and modified Application UI Mocks to keep it consistent with overall MCOM look and feel.
• Worked with marketing graphic designers to enhance overall MCOM look and feel for better usability and access.
• Applications include - Landscape Visualizer, Roofing and Siding Visualizer, Flooring Estimator, Deck Designer, Mastercraft Doors Application, Post Frame and Truss Estimator.
• Currently, working with Project Team through vendor selection process by analyzing vendor demo scorecards and SOWs for implementation and professional services throughout the project.
• Analyzed various MDM and PIM solutions available through various vendors, and organized structured demos with Menard’s specific data samples to demonstrate capabilities.
• Involved with interviewing business to document current product lifecycle, processes and workflows. These documents would help in reducing the vendor understanding period considerably during design and development phases of the tool.
• Adding Receipt Lookup functionality to Mobile Web, and ability to request a print.
• Adding the ability to search by barcode and voice inputs in the Mobile App.
• Adding the functionality of using Gift Cards Online and saving them to online Accounts on Mobile App as well as Mobile Web.
• Refresh User Interface to work with iOS7 and Android Jelly Bean 4.3.
• Currently, working with Project Team to gather requirements and document business designs.
• Periodically, work with Project Manager and Team Members to analyze and decide what functionalities in the Mobile App will use WebView of the Mobile Website, and document business needs accordingly.

Confidential, San Antonio, TX.

Business Analyst and Change Management Expert

Responsibilities:

• Developed strategic partnership with Buying Units to develop a solid knowledge base of Business line, including the Business Plans, Products, and Processes for various Buying Desks.
• Organized and interviewed Business Partners, gathering and documenting Business Requirements; translated Business needs into system requirements, communicating with the business on a broader scale and with an in-depth view.
• Periodically assisted Project Manager to gauge impact of changes on other Applications and Organization.
• Prepared detailed flow charts and workflows outlining systems capabilities, processes and project requirement creep (if any). Wrote and maintained system documentation.
• Organized Requirement Sessions to gather and document Functional Requirement Documents (FRD), Technical Design Documents (TDD) as well as High-Level Project Plans.
• Functioned as the primary liaison between the Business line, operations, and the technical teams throughout the Project Life-Cycle.
• Participated in the Logical and Physical Design sessions and assisted development of Design Documents.
• Worked with developers to make sure that they understand the Use Cases, and built Traceability Matrix.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validations.
• Partnered with the Technical Teams in research and resolution of System and User Acceptance Testing (UAT).
• Worked with Quality Assurance Teams to develop Test Plan and Test Cases.
• Developed User Manuals and Training Manuals as per Project Specifications and Timeline.
• Conducted Training Sessions (Online as well as in-Person) for Pilot Business Users.
• Analyzed different MDM/PIM software and vendors in the industry, and conducted comparative analysis to choose between a Vendor Solution and a homegrown PIM Solution.
• Participated in Business Meetings to identify Product Attributes and Requirements for the Application.
• Developed and enhanced UI mockups in iRise as per project requirements and change requests.
• Conducted impact analysis for every change request submitted throughout the project.
• Co-ordinated with different development teams and communicated the requirement changes across teams.
• Assisted with use-case, test-case development along with encouraging business users to participate in UAT.
• Developed Help content and messages for in-application Help Tool and conducted training for new Business Users as well as Vendors/Suppliers.
• Developed L0 and L1 Application Blueprints, depicting the interaction between all of HEB’s 340+ applications.
• Lead TIM (Total Inventory Management) Application’s Change Management and User Training Initiatives.

Confidential, Washington DC

Business Analyst and Change Manager

Responsibilities:

• Organized and participated in creative kick-offs, conducted market research for best practices of non-profit web presence, creating project scope and specification documents, feasibility study and cost estimation.
• Conducted a competitive analysis of the old website, and analyzed the usability study performed on extranet/member site to make a decision on implementing new platforms for member engagement.
• Organized business interaction sessions, and gathered high-level requirements.
• Developed Design Comps from the business requirements and organized walk-through sessions for design approvals.
• Prepared detailed flow charts and workflows outlining systems capabilities, processes and project requirement creep (if any). Wrote and maintained system documentation.
• Developed documentation schema for collaborative workspace, forum, contests.
• Worked with QA teams to develop Test Scenarios and Test Plan.
• Developed test cases, browser compatibility requirements, and functional requirements; assigned IT interns to specific tasks of content collection from other programs, prior to launch of the website.
• Held weekly update/feedback sessions to revisit website strengths and liabilities, and draft out better practices/procedures for future projects.
• Conducted User-Acceptance Testing Sessions and prioritized feedback received.
• Developed of web-based survey tools for research, and flash-based e-learning products, publications, eg: Wordpress Blogs, Videos, podcasts etc.
• Created and managed a resource library for posting all related system documentation, user manuals and publications.
• Worked with Accounting Department Users to gather business needs and understand existing finance systems.
• Conducted a comparative study of existing functionality and new functionality available through MS Dynamics NAV modules.
• Documented requirements and business process workflows for accounting activities.
• Maintained contact management system based on Microsoft CRM Dynamics.
• Documented requirements for integration with SharePoint Intranet portal for easy approval workflows.
• Regulated monthly performance tuning and profiling of associated SQL Servers, optimizing queries, stored procedures, views and triggers etc.
• Worked with IT Teams through the process of automating 'Contracts and Grants' processing using InfoPath, SharePoint Web Services and Intranet portal.
• Assisted with design and implementation IT and project management best practices for cross-departmental projects for timely delivery of products, and acceptable usage of IT resources.
• Maintained an intranet-based ticketing system to document all troubleshooting and helpdesk support issues, contacted and coordinated with vendors (MindShift/TerpSys) for escalated issues; and assisted with daily flow of IT service requests and tickets.
• Conducted workshops in North African and South-East Asian Nations to implement and train Small Microfinance Organizations on homegrown enterprise management tools and methodologies for better administration.
• Researched new avenues and prospects for future projects and market trends.
• Developed and guided online/outreach strategy as consistent with organizational needs, by acting as a PoC various Social Media based communications on SEEP’s end.
• Maintained, monitored and presented Google Analytics reports to the websites in weekly staff meetings.
• Administered Microsoft Windows Servers (AD/Exchange), workstations, and network security devices.
• Backed-up/restored Exchange and SQL Servers, monitor uptime and created related dashboards and reports for sharing/presenting information across the organization.
• Performed hardware upgrades, analyzed and recommended new applications/software as needed.
• Researched (to determine feasibility, cost, time required), installed, configured, administered and up-graded Network Infrastructure and Telecom Systems supporting a staff of 30 (Headquarters/Remote locations).
• Provided regular trainings to the staff and facilitators/members on various aspects of IT.

Confidential, Winston-Salem, NC

Business Analyst

Responsibilities:

• Working closely with business stakeholders in understanding their full lifecycles for merchandising, marketing, and email campaigns.
• Worked on documenting Business Partner's requirements for UI, batch interfaces for the Merchandising and financial planning tool using Agile Methodologies along with Use Case and traceability matrix.
• These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface specification including wireframes and usability analysis.
• Followed the RUP methodology for the entire SDLC, gathered requirements using Agile/Scrum Methodology and conducted Gap Analysis for the system considering AS IS and TO BE features.

Confidential

Project Trainee - JAVA Development

Responsibilities:

• Collected, processed the raw data from various sources like the Govt. of India, Ministry of Statistics etc.; and converted it to range variables.
• Coded the ProMFS and GSP association mining algorithms using Eclipse IDE and MySQL databases.
• Developed the UI forms for the web application using Dreamweaver.