SUMMARY

• Progressive Consulting Experience in Business Process Management (BPM) & Re - engineering, Project Management, Analysis, Data Analysis, Quality Analysis and in depth knowledge of all the phases of project life cycle.
• Analyze large-scale business systems and creating high quality Business Requirement Documents, Functional Specifications, Technical Specifications and translated requirements into data flows, process models, use Cases, Business Rules, wireframes, Proposal writing, Statement of work, issue/risk analysis, project scope and associated documentation.
• Experience managing diverse group of stakeholders, including business and technology at different levels of the organization.
• Experienced in performing Impact Analysis, Gap Analysis (As Is-To Be), Process re- engineering, SWOT Analysis and Risk Analysis.
• Worked on responding RFPs and RFIs for VA SACWIS, DCAS projects.
• Extensive experience in analyzing a best implementation approach and performed resource, cost estimations.
• Experience implementing and reviewing ITIL processes within organization, and as member of technical architecture groups.
• Extensive work experience using the iterative Software Development Life Cycle (SDLC) methodologies like Rational Unified Process (RUP), Waterfall and Agile (Scrum).
• Organized Joint Application Developments (JAD) sessions scrum meetings, walkthroughs, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group. Led SCRUM sessions for SPRINT Planning Conducted
• Thorough understanding of various subsystems including but not limited to Claims Processing/adjudication Systems, member enrollment, Eligibility Determinations, provider management, Procurement process and web- based application likeMMIS, Medicaid eligibility systems.
• Conducted White box, black box, system, integration, functional, regression, compatibility, security testing and UAT (User Acceptance Testing) and test strategies to assure that all aspects of project are in compliance with business requirements.
• Developed and followed RTM (Requirement traceability Matrix) to track requirements and test cases related to each requirement.
• Prepared strategic trend reports in excel to measure KPI, Increased leadership focus on key Performance Indicators.
• Experience with QA Methodology and QA (User Acceptance Testing, data mapping and Interface file validation) Strategies.
• Extensive experience with SOA testing using XML, SOAP UI, WSDL, WADL.
• Testing XML request and Response for the Web Services
• Experience in PL/SQL, DML and DDL, writing Complex SQL and testing scripts for Backend Testing for Oracle 8i/9i.
• Strong interpersonal skills, highly adapt at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time, Quick Lerner on new business and technology.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro 8.2/9.0/9.5, Silk Central, Test Director 7.6, Quality center 8.0,9.0, Load runner, Soap UI, Selenium IDE

Business Rule tool: Corticon, Balsamic, Jira

Bug Tracking Tools: Test Director, Quality Center/QC, Silk Central

Languages: SQL, HTML, Java, Java Script, VB Scripting, C, C++, PL-SQL

Database: SQL, Oracle, MS-Access, XQMF, Oracle 10g, SQL Server, DB2

Business Modeling Tools/UI Screen: Microsoft Visio, Power Designer, Smart Draw, Snipping, Snagit, Word, Excel, Outlook, MS Project, Tableau

Requirement/Document Management: Rational Rose, Power Designer, SharePoint, Clear Quest, clear case

Operating System: Windows-7/XP/2000/98, Linux - Red hat, UbuntuProfessional Summary

PROFESSIONAL EXPERIENCE

Confidential, Little Rock AR

Sr. Business Analyst/ System Analyst

Responsibilities:

• Led Integrated business process design efforts as part of a combined quality improvement and automation project
• Analyze ‘current state’ of system and design ‘Future State’ Business Solution
• Responsible for Business Improvement and Budget Planning
• Responsible to conduct JAD session with different stakeholders and state departments for requirement gathering and requirement sign-off.
• Responsible writing business documents like FRDs, Business rules documents, flow diagrams, story boards (business scenarios).
• Established training needs and organizational readiness to manage the ‘to be’ processes
• Work closely with other team leads (User Experience Designers, Front-end Developers, Back-end Developers, Data Architects, and QA Testers) to translate requirements into optimal solution designs.
• 60% Reduction in Approval times in a client project through user centric design.
• Increased Client Satisfaction
• As a result of excellent analysis and documentation during a short-term contract, effectuated additional billing.

Environment: Cúram V6, Java, Oracle, Business Objects, SharePoint, JIRA, MS Visio, MS Project, Clear Quest (Requirement Management)

Confidential

Sr. Business Analyst/ System Analyst

Responsibilities:

• Led and supervise a team of engineers, prepare status reports to stakeholders and establish priorities and track team members track accountabilities.
• Conducted JAR and walkthroughs sessions with stakeholders, SMEs and users for requirement elicitation and gathering.
• Performed Gap Analysis on CARES Business Processes (Application Intake, Assessment, Procurement etc) in different Confidential Programs (SA, AF, FW etc)
• Led business process redesign efforts as part of a combined quality improvement and automation project.
• Managed stakeholder expectations, carefully monitored the project scope.
• Documented User Stories with detailed acceptance criteria and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Writing, reviewing, and ensuring the quality of User Stories, swim lane workflows usingMicrosoft Visio and associated materials.
• Responsible to creating product backlogs, decided Sprint priorities and sprint planning in Jira.
• Responsible for taking initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across Confidential Contracting process.
• Played a role of product owner for Contract Life cycle tracker.
• Produced routine and ad hoc reports, created baseline metrics for measuring the impact of future improvements
• Lead meeting with end users, stakeholders and offshore development user satisfaction, requirements signoff and change management.
• Updated/Advised Project delivery/status to Stakeholders and Executive.
• Demoed CLT Live mockups to Confidential business users and Confidential OIT executive staff (around 30-40 audience).
• Participate in daily scrum meeting, Sprint Retro meetings and lead sprint-planning meeting.
• Lead weekly meeting with onsite Project Managers offshore Development/Application Managers, Technical Architects, Quality Assurance Managers and others to ensure effective cross-project communication and issue management in each sprint developments.
• Experience in Formal Reviews, Peer Reviews within in Team and Test Artifacts review with all Stake Holders, Training, Mentoring, Work allocation and team activities tracking
• Lead meetings with all the NYC Confidential departments to ensure that all the requirements are included.

Environment: Windows, ASP.Net, 8,Curam v5, Outlook, Clear Quest, Agile, MS Visio, MS Excel, MS power point, Balsamic.

Confidential, Washington DC

Lead Business Analyst/Process Re-engineering Analyst

Responsibilities:

• Serve as liaison between stakeholders and State, also support the testing team to review eligibility results determine by the system based on Rules.
• Maintained working relationship with client, using electronic and face-to-face means of communication.
• Conducted Functional Analysis and Gap Analysis for designing robust solutions
• Developed normal and alternative process flows. Business Process Modeling - “As-is and To Be”.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements using UML.
• Experienced in, conducting JAD sessions, offshore Co-ordination, Vendor co-ordination, Team Management.
• Responsible to dictate the team progress, approach and preliminary findings with DC State.
• Responsible to create system and business flow diagrams, recommendations report based on code study as well as on state policies.
• To create the final ‘DC Assessment findings and recommendations report’ including findings, recommendations with flow and system business flows and screen shots. Also preparing a quantify reports with what all batch jobs, functionalities, requirements, policies and defect/pain points assessment team reviewed.
• Worked with different lines of business to understand the ACA and HIX policies and developed a process to implement them from IT perspective by developing necessary artifacts.
• Spearheaded a separate initiative to integrate Medicaid functionality into the Curam platform. The initiative involved extracting rules, developing standard operating procedures and facilitating process flows that integrate Medicare policies with Curam back end functionality.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Perform data analysis on source system data for documenting ETL mapping and transformation rules working closely with the Data Modeler to understand the architecture and data flow in/Out the systems.

Environment: Windows 8,Curam v6.5.02, Outlook, Clear Quest, Agile, MS Visio, MS Excel, MS power point.

Confidential, NJ

Sr. Business Analyst /ACA SME/Lead

Responsibilities:

• Coordinate, conduct and document gap analysis, identification of evidence (managed care, income, citizenship, households members) needed to support requirements and assist with user acceptance testing.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units.
• Provided input to the development of business and functional requirements for implementing and customizing the State Medicaid policies/regulations and Affordable Care Act programs/functions (Pregnant, caretaker, children and CHIP) under IBM Cúram Social Program Management platform including requirements gathering, fit-gap analysis, functional design, engaging technical resources, guiding systems configuration, customization, integration, testing and implementation.
• Trained/educated the stakeholders/end users to transition the welfare applications from the legacy system to the modernized web based system built on IBM Cúram and develop the system workflow and functional manual.
• Responsible for Business Improvement, Budget Planning, and Risk analysis and risk mitigation plans.
• Projects were aligned with forecast, increasing the accuracy of reporting by 50%.
• Created advanced and ad-hoc reports using MS Access.
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off.
• Conducted risk engineering to derive and execute action plans on time.
• Served as Communication Bridge between non-technical users and technical solution developers and improved client management.
• Wrote Use Case, used Use Case diagrams during analysis to capture the requirements, FRDs and Sequence diagrams so that the development team and other stakeholders can understand the business process.
• Working with the project’s PMO and Sr. Managers to make sure all deliverable are consistent with the clients’ templates and expectations.
• Executed Change Management considering Requirements Traceability Matrix to determine areas of deficiencies.
• Working with user acceptance testing (UAT) staff on user testing

Environment: Linux, Windows 8,Curam v6.5.02, PL SQL, QC, SOAP UI, SharePoint, Outlook, Clear Quest, Agile, Water fall, MS Visio

Confidential, Raleigh NC

Sr. Business Analyst/Manager

Responsibilities:

• Worked closely with NC State BA’s to gather requirements for Medicaid eligibility system and have good understanding of the current Health Insurance Exchange (HIX) requirements.
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions with end users.
• Performed Business Process Modeling - “As is and To Be” process diagrams.
• Created the Business Requirement Documents (BRD), Swim lane flow diagrams, and requirement traceability document, created wireframes.
• Provided Training and demonstrated final production functionalities to the management and stakeholders/end users to transition the welfare applications.
• Documented all data mapping and transformation processes in the Functional Design documents based on the business requirements.
• Worked on exporting reports in multiple formats including MS Word, Excel, CSV and PDF.
• Responsible for making the report available for scheduling or viewing on demand.
• Worked with Technical Experts to Improve Report Performance and performed System testing.
• Responsible for overall business process mapping between different streams and improvements to speedup overall development, reduce cost and enhance the quality of the product.
• Act as primary contact for Process Engineering Team to answer questions related to new Processes Initiatives
• Tracked Business requirement traceability matrix (RTM) and handled scope creeps.
• SCRUM Master for IT life cycle phases of requirements, development, QA testing, and implementation.
• Identify system’s bugs and deficiencies by doing production clean up and data fixing.
• Ensured all project documentation and sign-offs are maintained on an internal repository.
• Gathered development and testing estimates and including in formal project plans. Help creating WBS, provided estimates, define activities and activity sequence planning.
• Effectively communicated project status and contingency plans to multiple levels of management across the Program and companies and conveyed the team’s actions in order to become “Green” and deliver/meet the Program’s deadline.

Environment: Linux, Windows 8,Curam v6, .Net, PL SQL, Business Objects, QC, SOAP UI, SharePoint, Outlook, V-model.

Confidential, Raleigh NC

Business Analyst/ Lead

Responsibilities:

• Assisted Project manager in project planning activities, including cost/benefit analysis, for product improvements using MS Project.
• Created Tableau guided dashboards for management to report on risk analysis, credit status, and profitability.
• Facilitated JAD sessions and interview sessions with end users to have input on previous systems and current requirements for financial transactions to provider, recipients and to the state.
• Knowledge of health care services regulatory environment including HIPAA.
• Managed and prioritized system requirements to ensure that scope is consistent with stated needs and that the project deliverables remain synchronized as a result of agreed changes
• Responsible for FIT (Final Integration Testing)/product assessment and lead a FIT team of 15 test resources for whole MMIS Medicaid system.
• Developed business design documents and high-level project plan. Also translated business requirements into data and process models.
• Developed modeling tools for users for the procedures in claims with the help of SMEs.
• Trained users on application and assisted users in User Acceptance - UAT.
• Performed relational database design and modeling and conducted multiple SQL querying

Environment: Linux, Windows 7, .Net, XQMF, Main Frame, Silk Central, Selenium IDE, SharePoint, Java/J2EE, Lotus Notes, Agile, Tableau, Pega 7.

Confidential, Pittsburg PA

Sr. Business Analyst

Responsibilities:

• Responsible for identifying project risks and helping program manager to prepare strategies to mitigate risks, and prepare and deliver progress.
• Responsible for overall Business Process Re-engineering Strategy, feasibility analysis
• Develop dashboards and reports to provide visibility to key stakeholders using Tableau.
• Responsible for analyzing operational impact, creating process efficiencies and reporting requirements.
• Designed Use Cases, Use Case diagrams, Activity diagrams, sequence diagrams in UML methodology using MS Visio.

Confidential, New York

Business Analyst

Responsibilities:

• Collaborated with multiple business units, developed procedure and policy documents and worked with offshore technical teams to address Regulatory and Tax reporting requirements.
• Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.
• Worked on reporting platforms like Cognos and Tableau for creating reports and training users on report usage.
• Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the Application database Tables, along with checkpoints for testing / verification.