SUMMARY

• Over 6 + years of IT experience as a Business Analyst and Product Consultant with analytical and technical skills to leverage experience in business analytics, requirement gathering and project co - ordination in the Commercial Banking, Investment, Marketing and Healthcare Industries
• Strong communication skills in engaging business stakeholders, and users in gathering the intricate flows of the business processes.
• Extensive knowledge of Software Development Life Cycle (SDLC) through all the four phases including Inception, Elaboration, Construction, Transition, and employing Agile and waterfall software methodologies.
• Hands on experience in scripting Business Requirement Documents (BRDs), Functional Requirement Document (FRD), Systems Requirements Specification (SRS) Technical Requirement Documents (TRD’s).
• Proficient in conducting Rapid Application Development (RAD) with Business Users, Joint Application Development (JAD) with developers, Joint Application Review (JAR) sessions with technical team including developers to develop and agree upon a system focusing on Business Requirements.
• Experience in analyzing Business and Technical specifications, developing Use-Case diagrams, Activity Diagrams, Class Diagrams, Data Modeling, Data Mapping and Work-flow Diagrams to test requirements and procedures and formulate robust Business Model using Unified Modeling Language (UML) Techniques, Visio and Rose tools.
• Worked extensively with QA Team in understanding Test Cases, Test Plans, User Acceptance Testing (UAT) and ensuring that the software meets the system requirements.
• Expertise in working with Office Suite including MS Word, MS PowerPoint, MS Excel, MS Access
• Experienced with production of documentation using templates, following writing standards for documentation, use cases using Rational Unified Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case and Clear Quest.
• Working knowledge and experienced in GUI design/prototyping including web interfaces.

TECHNICAL SKILLS

Methodologies: UML, RUP, Agile, Waterfall, SDLC.

ERP: SAP BW, CRM.

Business Processing Tools: Requisite Pro, Clear Quest, Clear Case, DOORS.

QA Tools: Test Director, Load Runner, QTP, Rational Test Manager.

Tools: and Technologies MS Office,Autosays Front page, Dream Weaver, Adobe Acrobat.

Business Intelligence Tools: Crystal Reports, Reporting Services, Business Objects.

Platforms: IBM Web Sphere, Windows Series, UNIX, DOS.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Franklin Lakes, NJ

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Involved in all phases of software development life cycle(SDLC) in AGILE framework.
• Designed and analyzed Business Process Model,Use case Model, and Test procedures based on AGILE methodology.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Checked Business Readiness and determined activities of flow.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Act as Primary Point of Contact (POC) for all major (critical and high priority) tickets providing leadership and facilitation of "CIRT” (critical incident response team) exercises.
• Conduct impact analysis of issues logged prioritize and ensure that production support is provided as per the committed SLAs.
• Perform root-cause analysis of any issues that arise on pre & post-implementation and work on solutions related to issue fixing.
• Support the creation of the Go Live plan and manage the assigned activities in the plan.
• Manage resource availability and assign tickets to techs.
• Ensure all issue owners follow ticket guidelines (Playbook/requesting support)
• Work with Facilitators /SME/Tech Lead/BATS/etc. for ticket status reporting and resolving outside dependencies. Set up a meetings as necessary
• Publish work priorities of current shift and create initial draft for next shift
• Manage and track the progress of the issues and maintain Share point tracking systems to ensure proper communication and documentation for executive management.
• Championed project management of client issues,including coordination between project and technical resources to support issue resolution,and coordination of operational readiness requirements.
• Modified time lines and work schedules according to project changes.
• Excellent interpersonal and communication skills,complementing proven creative problem solving capabilities.
• Excel at organizing,coordinating,and managining projects.
• Work effectively with users and upper management to define and solve problems.
• Trained and developed highly effective team members.
• Determine the root cause of the issues and assign to programming staff accordingly.
• Manage 60+ resources to support the go-live both Onshore and offshore team

Environment: Teradata,DB2, RUP, UML,VB .Net, Rational Requisite Pro, Rational Clear Case, XML, MS Office2010, Win runner, Load Runner, SCCD (IBM Smart Cloud Control Desk), Quality center.

Business System Analyst

Confidential, NJ

Responsibilities:

• Reviewed and discussed project intake documents; set up projects in Clarity; created project folders in SharePoint; identified stakeholders and conducted project kickoffs; reviewed and documented roles and responsibilities of each of the project team members
• Developed resource plan, high level schedule, and acquired seed funding
• Attended business requirements sessions; reviewed BRD and responded with feedback; provided WBS (Work Breakdown Structure); attended Executive Steering Committee meetings
• Submitted various partner intakes, arranged subproject kickoff calls to solicit and gather and review project estimates; ensured estimating assumptions were documented
• For projects requiring vendors' support, found out the points of contact and agreed on document templates and project meeting arrangement
• Created project plans/Project Technology Summary documenting scopes, assumptions, dependencies, risks with mitigation details, deliverables, schedule and budget; presented before technology and business teams and obtained approvals
• Presented project plans/Project Request Response with both Technology and Business managements
• Experience working as Joint Application Development (JAD) facilitator and meetings coordinator with excellent interpersonal skills.
• Leveraged negotiation and communication skills to guide project teams across different sites/locations to avoid conflicts.
• Served as a primary liaison between client stakeholders, user groups, and the project team developing the solution.
• Facilitated discussions introducing virtualization concepts to business and technical communities.
• Monitored the project execution to avoid deviations from the plan.
• Designed the Communication plan to effectively and timely control the inter-departmental assignments
• Analytical internal changes, creating and implanting profitable changes in full consultation with all team members and organizational levels.
• Experience in the operation and analysis of database software, and standards, as well as experience with data analysis applications.
• Experience in Single Sign On, Fulfillment and Billing process and Customer Service tools.

Environment: HIPAA versions 4010A1 and XML 5010, Sybase, HTM, Oracle, XML Notepad, Medicare, Medicaid, EDI transactions and code sets, Rapid SQL, Momentum, Pearl Script, XML, Stored Procedure, Flat file, MS. Visio

Confidential, Dallas-TX

Business Systems Analyst

Responsibilities:

• Developed strategic plan documents and project management policies.
• Conducted polls and questionnaires to highlight the disadvantages of already existing manual system of operation.
• Processed insurance claims through the Preferred Provider Organization (PPO).
• Worked on 276, 277 EDI transaction and quote sets and validations.
• Developed standardized FACET testing, involved in implementation and QA process.
• Worked on FACETS Claims Adjudication, Claims Pre-pricing and Claims Logging.
• Trained internal users and their partner’s management or employees in the new web based applications.
• Used General Equivalence Mappings (GEM) to convert ICD 9 to ICD 10.
• Involved in creating and modelling the AS IS diagrams and TO BE system and accomplished the GAP Analysis.
• Worked as a Requirement Analyst analysing the user requirements and functional requirements.
• Articulated Business Requirements from user interviews and then converted those requirements into technical specifications.
• Used Rational Rose for data modelling.
• Conducted Joint Application Development (JAD) sessions to develop an architectural solution that the application meets the business requirements, resolve open issues and change requests.
• Completed time estimates for all technical items, assigned work, monitored developers progress and produced timely status reports for upper management.

Environment: MS Office 2007 Suite, MS Visio, UML, Rational Clearquest, Crystal Reports, Rational Software Modeller, Rational Rose, Adobe Acrobat, PL-SQL, Oracle 9i, SDLC

Business Analyst

Confidential, NJ

Responsibilities:

• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specification.
• Used guidelines and artifacts of RUP to strategize the implementation of Rational Unified Process effort in different iterations and phases of software development life cycle.
• Documented the use cases and prepared the use case, activity, logical, component and deployment diagrams using MS Visio and Rational Rose for a clear understanding of the requirements by the development team.
• Compiled Vision and Scope documents to better define the rationale for the new process.
• Worked closely with the UI team to model the screens, which met user defined requirements and also company standards.
• Defined a process which allows borrower to switch from a Mortgage to a Mortgage, Mortgage to a HELOC, HELOC to a Mortgage or HELOC to aHELOC without requiring a new registration under certain circumstances.
• Experience in HECM (Home Equity Conversion Mortgage), Mortgage conversion Testing, LPS and Reverse Mortgage.
• Conducted Risk Analysis to identify the risks associated with developing the new system, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and major financial effects.
• Played a pivotal role in conducting Functional testing, Regression testing, Integration testing, and UAT (User Acceptance Testing).
• Designed and implemented basic SQL queries for QA Testing and report / data validation..
• Worked with the technical team to ensure that varied changes including configuration change requests submitted by the test team are logged, cross environment impact is assessed and cross environment migrations are managed.
• Interacted with various members at the management level to understand business decision and analysis needs in order to generate appropriate and relevant data analysis reports.

Environment: Microsoft Office Access, PowerPoint, MS Visio, SQL, TeleLogic DOORS, HTML, SSRS, Load Runner, Win Runner, Clear Quest.