SUMMARY

• Confidential is a highly motivated Business Analyst with a deep understanding of business operations.
• Confidential has developed her skills over 6 years in the IT industry.
• Confidential has extensive knowledge of Software Development and IT systems and has the ability to translate the needs of an organization into highly effective and beneficial software products.
• Very experienced in the skill of Business Analysis as it pertains to solving complex business problems.
• Skilled within various software engineering methodologies such as Agile (Scrum, Kanban, and Extreme Programming), RUP, CMMI, and Waterfall.
• Well versed in understanding the functionality of International Classification of Diseases (ICD9 and 10 codes)
• Extensive qualifications in all facets of project life cycle, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement.
• Experience in the Healthcare, Retail, Marketing, and Finance fields
• Extensive knowledge of Use Cases, Class Diagrams, Activity Diagrams, and Sequence Diagrams.
• Proficient in creating Story Boards.
• Facilitated Joint Application Development (JAD) sessions to identify the business rules and requirements to document in a format that can be reviewed and understood by both business people and technical teams.
• Extensive Process Mapping and Data mapping experience.
• Experience in developing Functional Specs through JAD sessions and user interviews
• Experienced BRDs (Business Requirement Documents), FRDs (Functional Requirement documents).
• Very skilled at documenting and implementing AS - IS and TO-BE processes.
• Created requirements Traceability Matrix.
• Experienced in creating Mock-Ups and Wireframes for online and desktop applications.
• Strong analytical, organizational, technical, and cross-functional skills.
• Experienced in creating Test Cases, and performing User Acceptance Testing (UAT) and Smoke Testing.
• Conducted successful projects with the help of development and testing teams to achieve deadlines timely and proficiently.
• Excellent oral and written communication skills and the ability to interact and work effectively in a large and complex organization with staff from all levels.
• Excellent communication and presentation skills.
• Very eager to learn new skills, techniques, and environments to further my knowledge of software development.

TECHNICAL SKILLS

• Microsoft Team Foundation Server 2010/2013
• Visual Studio 2010
• Rational Rose
• RequisitePro
• Quality Center
• Mantis
• Mingle
• Jira
• MS SharePoint
• MS Visio
• MS Office Word
• MS Project
• MS Excel
• MS Office Power Point
• MS Office One Note
• MS Access
• Lync

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Requirement gathering session with product owner and key stakeholders
• Created Epic document and user stories.
• Used KANBAN flow to track the tasks.
• Performed and documented gap analysis.
• Maintained and prioritized backlogs by creating PBIs and tasks to help develop the desired functionality within the allotted sprint timetable.
• Created and hosted user stories review.
• Worked closely with UX team to understand application functionality and navigational flow of the interface and refine requirements further based on that.
• Participated in weekly UX design review meetings to ensure the designs were aligned with the requirements and provides feedbacks and suggestions when needed.
• Participated in daily stand up and sprint planning to define scope and established milestones for each sprint.
• Conducted sprint demo at the end of each sprint to the stakeholders and team.
• Participated in retrospective meeting and provided feedback after completion of each sprint.
• Mentored junior BAs in the team and established a process for creating and managing PBIs.
• Created and reviewed UAT test cases.
• Managed relationship with developers and bridged communication between end users and development team.

Confidential

Business Analyst

Responsibilities:

• Multiple projects which include development of interactive websites and emails for the clients in an extremely fast-paced environment and strict deadlines.
• Conducted JAD session for requirements gathering.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Documented BRDs, FRDs and Use cases.
• Created user flow, activity diagram and data flow diagram using VISIO.
• Conducted multiple working sessions with creative team, UX team and stand front and backend developers to document and define requirements.
• Reviewed requirements with internal teams as well as clients to refine requirements further.
• Ensured all artifacts complied the client’s legal standards.
• Monitored, tracked, and reported on defects during development and testing.
• Worked closely with QA in reviewing test plan and test case.
• Conducted smoke testing and used Mantis for tracking bug.

Confidential, St. Paul, MN

Business Analyst

Responsibilities:

• Gathered business requirements from key stakeholders and Confidential users.
• Conducted Joint Application Development (JAD) sessions with stakeholders and other meetings with users as needed.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Mapping existing system process and evaluated benefits of new system.
• Participated in daily stand up and sprint planning to define scope and established milestones for each iteration.
• Ensured all artifacts complied with state policies, statutes, and legal standards.
• Prioritized the backlog and used JIRA to track project activities
• Developed detailed Use Cases.
• Identified and explained main flow, secondary flow and alternate flow involved in all Use Cases.
• Created validation for different business rules using Metadata for all Use Cases.
• Created workflows which met business rules required within the each system to ensure the appropriate benefits process was met.
• Created screen mock-ups and performed User Acceptance Testing to ensure they met all design requirements.
• Coordinate with developers on the creation of change requests, and update design documents as required
• Created state diagram and activity diagrams using VISIO.
• Conducted design walkthroughs with stakeholders for base lining architecture.
• Managed relationship with developers and bridged communication between end users and development team
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Confidential, Sioux Falls, SD

Business Analyst

Responsibilities:

• Created and presented the Project Charter to key stakeholders and SMEs.
• Gathered business requirements from Avera claims processors, physicians, healthcare providers and other users through open house meetings and direct interviews.
• Closely interacted with designers to understand application functionality and navigational flow of the interface
• Created and maintained User Stories, and Story Boards.
• Created and hosted User Story reviews
• Designed and developed Activity Diagrams, Sequence Diagrams, and Visio process flows.
• Prioritized backlogs by creating PBIs and tasks to help develop the desired functionality within the allotted sprint timetable.
• Created RACI Matrices to identify user roles within the application.
• Developed test plans and procedures.
• Conducted GAP Analysis on current AS-IS claim collection practices to establish thorough TO-BE procedures.
• Followed strict guidelines to ensure all work was SOX and HIPAA compliant.
• Maintained audit files for program compliance
• Responsible for reviewing system Test Cases
• Conducted User Acceptance Testing (UAT) and interacted with developers to resolve the issues.
• Coordinated and collaborated with external 3rd part vendor teams for delivery teams for plan to deliver the software to production.
• Created training manuals for the implementation and use of the new CBR system.
• Conducted JAD sessions with various stakeholders from the business as well as outside clients.
• Created and maintained User Stories, and Story Boards.
• Created and hosted User Story reviews
• Created, updated, and maintain the PBI’s.
• Created TO-BE work flows for the information intake process for all data coming into the system (Visio).
• Identified risks involved and developed Risk Management Plan
• Identify Schedule Constraints and worked with three project managers to track effort across development and QA teams.
• Performed security reviews consistent with ISO 27001
• Used Date warehousing for the arrangement of customer data.
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.
• Re-engineered business processes to improve efficiency and removed redundancies
• Implemented Traceability Matrix to verify the functionality coverage.
• Involved in creating functional/technical specifications & communicated requirements to development teams.
• Developed test plans and procedures
• Performed UAT with QA teams to find and track bugs within the system.
• Monitored, tracked, and reported on defects during development and testing.
• Created training manuals and provided end user support after go-live.

Confidential

Business Analyst

Responsibilities:

• Involved Business Requirements gathering.
• Conducted requirement review meetings.
• Extensive work with various Rational tools like RequisitePro- Requirement gathering/maintenance, Use Case document maintenance, ClearCase - version control and Quality Center for bug tracking, Rational Rose/MS Visio for Use case diagrams, Sequence diagrams and activity diagrams.
• Created functional requirement documents and created test plans according to the business requirements.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Facilitated capture, documentation, and acceptance of business requirements across the business.
• Translated business requirements into functional specifications; presented and facilitated implementation with IT.
• Identified and communicated points of conflict to the appropriate parties; proposed and outlined action plans for resolution.
• Assessed feasibility and compatibility of proposed new systems and vendors as required.
• Performed security reviews to satisfy the requirements of PCI for new POS
• Worked on Warehouse Management System (WMS).
• Extensively Documented and created process flows and use cases for various scenarios involving shipping, transaction, transfer of goods etc.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Other activities included development of project plan and timeline, project status reporting, and managing project scope, issues and risks on an ongoing basis.
• Collaborated with various teams throughout the organization to ensure the project was a success.
• Gathered and evaluated business requirements of different business units being tracked.
• Involved in project definition, strategy and implementation planning.
• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Extensive work with various Rational tools like RequisitePro- Requirement gathering/maintenance, Use Case document maintenance, ClearCase- version control and Quality Center for bug tracking, Rational Rose/MS Visio for Use case diagrams.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed project document templates based on RUP SDLC methodology.
• Managed the Internal Application System and maintained an MS Excel database to store the user details and messages.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assist project managers with the development of project schedules. Develop requirements and preliminary design for client applications.
• Worked with all levels of client staff in solution definition phases.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
• Conducted workflow analysis, process diagraming, and gap analyses to derive requirements for existing systems enhancements.
• Collaborated with QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Conducted UAT (User Acceptance) Testing.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.

Confidential

Business Analyst

Responsibilities:

• Knowledge of OTC derivatives such as Equity, Index, Bond & Fx Options; Interest Rate swaps, Equity swaps, Variance swaps, Off Market swaps; Credit Default
• Strong understanding of terms such as Risk Management, VAR, Fixed Income, Exotics, Exposure to Issuer relative to benchmarks including measures such as Shift, Twist & Butterfly; duration and Duration weighted exposure; Contribution to Risk; Libor, rate curves
• Created use cases and activity flow diagrams in Rational Rose for the end to end derivatives process flow from spreadsheet modeling in front office to middle office to back office derivatives accounting, billing, valuation, pricing and analytics
• Documented workflows in Rational Rose.
• Analyzed and created artifacts including Business Requirement Document, Requirements Traceability matrix, Requirements Validation matrix, Stakeholder Request Document.
• Process mapped how the trade entry went into the order management system.
• Mapped & defined the long/ short cusip process for Exchange traded derivatives.
• Translate business requirements into Use Cases, Activity diagrams, Class diagrams using Rational Rose.
• Conducted detailed UAT and Smoke Testing