SUMMARY

• Around 6+ years of diversified experience in areas like Business Analysis and Quality Assurance
• Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Methodology.
• Experienced in complete AGILE, RUP, SDLC, Client /server architecture providing a well - balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team Confidential all levels until final product release.
• Good understanding of Project Process and ability to analyze business problems and identify solutions.
• Worked extensively with the team to meet business requirement and analyzing workflow.
• Experienced in creating Business Requirement Documents, User Requirement Specification, Functional Requirement Specifications..
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
• Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Prepared documents to conduct user acceptance testing.
• Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Participated in preparation of root cause analysis (RCA) documents
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Proven ability to work under pressure, prioritize and meet deadlines.
• Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

TECHNICAL SKILLS

Operating System: Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, SQL, HTML, SAS

Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server, DB2

Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page

MS Office Suite: MS Word, MS Excel, MS PowerPoint

Web protocols: HTTP, TCP/IP, FTP

Modeling tools: MS-Visio, Rational Rose

Project Management Tools: MS-Project

Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Joint Application Development (JAD)

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in AGILE framework.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on AGILE methodology.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Involved in Call handling, Monitoring processes and CRS work force management processes
• Worked extensively with MS Project for resource management and allocation
• Worked with MS Power Point for presentations
• Used Rational Clear Quest and Clear Case for Change Management and Configuration Management.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Involved in Quality Assurance maintaining Software quality standards and Software quality Matrices
• Designed and developed project templates based on AGILE Methodology
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Developed modules in the HR department for educating and training the user about the new system.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.

Environment: Oracle 8x/9i, Asp. Net, MS Project, MS Office Suite, AGILE, UML, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003.

Confidential, Seattle WA

Business Analyst

Responsibilities:

• Followed a structured approach to gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system
• Analyzed business requirements and system architecture/design.
• Identified IS strategy to be followed and related IS strategy to Business strategy and communicated the same through written and oral communication to the top management and Systems Analyst and Designer.
• Worked with MS project, MS Word and MS Excel
• Developed detailed ERDs and DFDs using various modeling tools and developed databases based on the system model following the techniques in SDLC (software development life cycle).
• Involved in Requirement analysis along with the creation of Use Case Scenarios and modeling of the business and application using RUP and UML.
• Captured core business process information, business rules, business entities and other relevant information.
• Worked extensively in Data Analysis, Data Requirement Analysis and Data Mapping for ETL process
• Involved in Call handling, Monitoring processes, and CRS work force management processes
• Assisted the project manager in making changes and finalizing the scope of the project
• Analyzed trading partner specifications and created EDI mapping guidelines
• Identified organizational structure, cultural and business constraints affecting options for change and developed business aims.
• Helped in deployment of portal a venue for the on-line trading application a collaboration bundle solution.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed Functional Specifications and Testing Requirements using Test Director 7.0.to conform to user needs.
• Created business use case, functional (FRS) and technical specifications for trading system.
• Developed Requirements Tractability Matrix (RTM) using MS Project to trace each software requirement to test case.
• Performed manual functionality testing and UAT, maintained Software quality standards and Software quality Matrices
• Tested access control of Siebel call center application by logging using different user ID s and verified views based on responsibilities.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures.

Environment: Environment: Windows NT Server, RUP, UML, ASP.Net, Mercury Win Runner, Test Director, J2EE application server, MS Project, UML 2000, EXCEL/ VBA

Confidential, VA

Business Analyst/ Systems Analyst

Responsibilities:

• Interacted with the SME’s and Stakeholders to get a better understanding of client business processes and gather business requirements
• Followed AGILE methodology
• Facilitated JAD Sessions to develop a solution that the system meets the business requirements.
• Analyzed the current requirement process, identify problems, and made recommendations to improve the process.
• Performed Business process modelling using VISIO
• Prepared presentation on system requirement methodology and proposed system requirement document to improve the way of writing the requirements
• Used CMTS (Change Management Tracking System) to keep track of requirements in progress, and estimated and actual time for requirements
• Participated in TRB (Technical Review Board) meetings to get reviewed and signed off the requirement documents
• Involved in a report writing tool called Brio to generate reports in PDF format
• Assisted the PM with time allocation using MS project
• Created Wireframes and Mockups
• Managed changes using rational clear case, and maintained traceability in MS Excel
• Participated in discussion on regression testing, release and non-release testing, and positive and negative testing
• Prepared Presentations in MS Powerpoint
• Conducted UAT and Regression testing and performance testing,Software quality standards and Software quality Matrices
• Created User manuals and trained the end users

Environment: Microsoft Office Suite, iRise Studio, AGILE, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, Virginia Beach, VA

Business Analyst

Responsibilities:

• Facilitated process movement to standards and procedures that involved implementation of MASC codec for IVR systems.
• Familiarized with Computer Telephony Integration
• Followed the guidelines of AGILE methodology
• Worked extensively with MS Office applications including MS Project, Power point, and MS excel
• Maintained effective vendor relationship using specific tools such as ACT, to maintain customer conversations and action items.
• Analyzed trends and design phases in the industry and applied the knowledge gained to creating comparisons, and tradeoff summaries.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Modeled the detail design of the system using Use case diagrams.
• Provided Business Requirement Documentation (BRD) for the customers after thorough market and technology research and by analyzing current market trends.
• Conducted GAP Analysis between the legacy reports and the New Built report to in corporate all the necessary information in the new report.
• Used Iterative Software Process for the development of the Reports.
• Interacted and conducted meetings with the Marketing Team to discuss pricing initiatives.
• Involved Requirement management.
• Created a Traceability Matrix to maintain the Traceability of the requirements.
• Used MS Project Gantt charts create the different modules of the project.
• Stored stake holder conversations as part of CRM Activities in detail using ACT 5.0.
• Held weekly meetings with developers and QA/testers to ensure project deadlines were being met.

Environment: Windows XP, MS Office, MS Project, SQL, Visio, AGILE, DNS, ViaVoice, PSM, MATLAB, Adobe Audition, ACT, .NET, NIST ScLite, Citrix