PROFILE

• Strong background in systems development life cycle (SDLC) for role of BA.
• Strong background in Business Requirements Documentation.
• Strong background in Business Process Analysis/Modeling.
• Experience with Project Management, and System Development Methodologies.
• Organized, highly motivated, and detail - directed problem solver.
• Exceptional ability to learn new industries and business processes quickly.
• Proven ability to work in unison with client staff, vendor staff, and upper management.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

• Developed work products and deliverable for Business process analysis (BPA) for new Child Welfare and Eligibility Payments/Claims system.
• Developed work products and deliverable for Business processing modeling (BPM) for new Child Welfare and Eligibility Payments/Claims system.
• Developed documentation used to create the AS-IS and TO-BE Process models for new Child Welfare and Eligibility Payments/Claims system.
• Assisted facilitator with identifying and eliciting business needs for BPA and BPM processes and requirements analysis.
• Used BPMN tool (Mega) to review and update AS-IS and TO-BE process models.
• Developed Sub-functional Process Matrices to be used in acquiring Commercial off the Shelf (COTS) products.
• Assisted with eliciting Requirements for new Child Welfare and Eligibility Payments/Claims system.
• Identified process gaps and gap resolutions.

Confidential, State of Texas

Sr. Business Analyst/Project Manager for Mini-projects

• Analyzed business needs to justify need for system enhancements.
• Facilitated sessions to elicit and verify requirements.
• Facilitated JAD sessions.
• Documented requirements in System Requirements Specification (SRS) document.
• Documented design specifications in System Design Description (SDD) document.
• Developed Flow diagrams (via Business Process Analysis) for Business Process current and future states.
• Developed Use Cases for systems and business flows.
• Developed System Documentation.
• Managed individual mini-system projects for Day Care Authorizations, Child Fatality, Supervised Independent Living and Unaccompanied Refugee Minors.
• Developed Test Plan and scripts.
• Developed Communication Plan for State-wide roll-out.

Confidential

Social Services Volunteer

• Assessed family needs to determine level of assistance needed.
• Assisted families with clothing and nutritional needs.
• Assisted individuals with completing TANF and SNAP applications.
• Distributed food to area homeless women and men.
• Prepared food boxes for distribution.

Confidential 

Sr. Business Analyst

• Facilitated meetings with State Representatives to discuss Initiatives.
• Facilitated meetings to validate requirements in preparation for the development and implementation of large-scale automated systems.
• Captured additional high-level business needs to develop system requirements.
• Reviewed Final Requirements deliverable.

Confidential

Sr. Business Analyst

• Facilitated meetings with City Representatives to discuss Initiatives.
• Elicited/documented high-level requirements to perform a fit/gap analysis against Curam (COTS) framework for POS system ( Confidential System) using data from Confidential Welfare Management System (WMS).
• Documented/ maintained Scope criteria for Work Orders (SOW).
• Elicited/documented requirements for a Data Reporting Warehouse with a Business Intelligence (BI) layer using Confidential ’ Welfare Management System (WMS) and CONNECTIONS.
• Analyzed data for reports creation.
• Reviewed draft deliverables.
• Developed Business workflows for "As-Is " processes via business process analysis.
• Developed and documented Business Process Improvement (BPI) suggestions.
• Participated in requirement gathering sessions for identifying and validating best practice requirements for large-scale automated systems.
• Documented session outcomes for deliverables.

Confidential

Sr. Business Analyst

• Facilitated meetings with State Representatives to discuss Initiatives.
• Captured high-level business needs to develop system requirements.
• Facilitated requirement gathering sessions for identifying and validating best practice requirements for large-scale automated systems.
• Documented session outcomes for deliverables.
• Developed/Implemented scripts for System testing.
• Facilitated activities within the software development life cycle.
• Facilitated JAD sessions for the development of large-scale automated systems.
• Designed Financial and Provider Modules.

Confidential

Business Analyst, Georgia  

• Developed automated and manual conversion plans as the State Conversion Lead.
• Designed and implemented a Child Welfare reporting system (Foster Care Case Plans) for the Administration of the Courts (Court Improvement Project).
• Facilitated conversion and case record cleansing activities.
• Analyzed converted data and developed cleansing reports.
• Assisted with the development of Change management plans and assisted with organization change management (OCM) activities as part of a large-scale system (SACWIS) implementation.
• Reviewed vendor deliverables on behalf of the State government.
• Conducted research for and analysis of information related to all areas of child welfare as input for establishing the requirements for large-scale automated systems.
• Conducted Business Process Re-Engineering activities to improve the efficiency of the business processes within organizations.
• Identified current practice (business process analysis), new requirements, and definition of practice involvements in preparation for the development and implementation of large-scale automated systems.
• Developed/Implemented scripts for UAT testing.
• Worked with DDI vendor to create new and existing operational and managerial reports.
• Developed implementation plans for State-wide rollout of system training.
• Developed curriculum to train case managers on Georgia’s Child Welfare Information systems.
• Trained over 1500 case managers on Georgia’s Child Welfare Information systems.
• Developed trainer feedback forms.
• Conducted train-the-trainer sessions for State Trainers.

Confidential

• Developed implementation plans and training materials for statewide rollout.
• Developed policies and procedures training curriculum for Child Welfare case managers.
• Developed training needs assessments.
• Developed Change Management plans.
• Conducted Child Welfare-related workshops at Georgia Social Workers’ conferences.
• Conducted train-the-trainer sessions.
• Trained over 1000 case managers on Georgia welfare policies and procedures.
• Developed pre-/post-test assessments.
• Conducted CBT and instructor-led training.
• Developed trainer feedback forms.
• Developed participant guides.

Confidential

• Provided expertise to project team in all areas of Child Welfare and Child Protection practice, policy and procedures.
• Assisted with the development of Change management plans and assisted with organization change management (OCM) activities as part of a large-scale system (SACWIS) implementation.
• Identified current practice (business process analysis), new requirements, and definition of practice involvements in preparation for the development and implementation of large-scale automated systems.
• Developed Business workflows for "As-Is" and "To-Be" processes.
• Assisted with the development of Use Cases for Child Welfare processes.
• AFCARS/NCANDS representative for GA SHINES.
• Conducted research for and analysis of information related to all areas of child welfare as input for establishing the requirements for large-scale automated systems.
• Represented SACWIS leadership during Executive Steering Team meetings.
• Developed implementation plans for State-wide systems rollout.
• Conducted State-wide classroom and CBT training.

Confidential

• Provided direct, comprehensive case work services to families in all social services programs (Intake, Ongoing Child Protection Services, Foster Care Services, Adoption Services).
• Completed safety assessments and plans using Structured Decision Making (SDM) process.
• Performed as mentor for new Foster Care and Child Protective Services (CPS) case managers.
• Developed case plans, which effectively utilize community resources including medical, dental, health department, educational, mental health, and therapeutic providers to meet the needs of individual children.
• Developed case plans to achieve permanency for children entering Foster Care placement.
• Collaborated with US Army family counselors to investigate Military families for child abuse/neglect.
• Identified appropriate foster home or other placement resources for time limited placements of foster children, such as respite care, or illness of foster parents or break periods from residential facilities.
• Developed curriculum for ongoing foster parent developmental training.
• Trained over 20 families using the Model Approach to Partnerships in Parenting (MAPP) curriculum as a certified MAPP leader.

Confidential

• Served as EBT coordinator for county offices.
• Served as the System for the Uniform Calculation and Consolidation of Economic Support Services (SUCCESS) coordinator for County office. This is Georgia’s Automated Eligibility and Management Information System.
• Compiled, recorded, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Conducted Intake interviews (Individual and Group)
• Computed and authorized amounts of assistance for programs such as grants, monetary payments, and Confidential (including Expedited Confidential ).
• Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Investigated claimants for the possibility of fraud or abuse.