SUMMARY:

• Client - focused professional with business analysis, project management, and leadership experience. Skilled at working with end users, technology staff, and client groups in cross-functional and cross-geographical project teams.
• Solid experience using systems development lifecycle - project initiation, cost/benefit analysis, requirements gathering and documentation, liaison with developers on design, acceptance test planning and execution, training and implementation.

TECHNICAL SKILLS:

Technical: MS Word, Excel, Project, PowerPoint, Outlook, Visio, SharePoint, JIRA

Functional: Business Analysis, Project Management, Functional Management and Team Leadership

Methodologies: Waterfall, Agile, RUP

Industry: Airlines, e-commerce, Financial Services, Healthcare, Agri-Business

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Senior Business Analyst

• Documented business requirements for Crew Training Planning for reports and application upgrading the methods for Delta’s enterprise standards.
• Implemented, along with technical team the new Delta HR system (SAP) for pilots and flight attendants. This included leading the post implementation effort and researching/documenting several enhancements realized after the system was in production.
• Created business process flows for pilots and flight attendants on changing schedules.

Confidential, Eagan, MN

Lead Business Analyst

• Documented client requirements and technical specifications for the Unisys Logistics Management System .

Confidential, S. St. Paul, MN

Senior Project Manager

• Coordinated / led project meetings related to assigned projects. Developed action plans around meeting outcomes.
• Implemented JIRA as the project tracking system in both IT and Business teams.
• Developed detailed business requirements for a new Demand Planning Inventory Optimization.
• Documented detailed business requirements for the redesign of Sportsman’s Guide Website.

Confidential, Burnsville, MN

Senior Business Analyst

• Developed and implemented improved Business Requirement Templates for Agriculture Software Development team.
• Created detailed requirements for team that manually collects data from customers daily.
• Gathered and documented requirements for new screens and processes.

Confidential, Eagan, MN

Senior Systems Analyst

• Developed non-functional requirements for new web application (Benefit Plan Wizard BPW ).
• Led the collaboration with Change Management, ISD and IT Security regarding the readiness components.
• Planned and facilitated successful test of RxClaim integrated services between BPW and RxClaim.
• Utilized Agile Methodology on high priority project.

Confidential, Eagan, MN

Senior Business Analyst

• Gathered and wrote requirements for web application that received data from a new source.
• Tested new features and coordinated user test (UAT).
• Implemented new application on site with users at a specialty Maintenance Control area in Atlanta.
• Developed a new web view for a client of Delta (Hawaiian Airlines) to display their aircraft via a network tool (Citrix) that clients used to access their separate view via a portal.
• Facilitated and led user group meetings where enhancements/projects are discussed. Prioritized these changes with business management.
• Worked closely with programming team to design systems.

Confidential, Minneapolis, MN

Technology/Project Manager

• Managed team of database analysts responsible for server environment that supported reporting, processes and applications (SQL Server environment). Environment included pulling in raw data from different sources and normalizing data using ETL methods for reporting purposes.
• Played role of project manager for all initiatives/projects completed by this team.
• Led/coordinated project to purchase and implement backup, off-site server to mitigate risk to the organization. Project included all aspects of the systems development lifecycle and communications to team members in 3 sites.
• Developed cost benefit analysis with recommendations to improve the technology environment that improved processing time by 50%.
• Led Business Continuity Planning for all of Servicing Integration.

Confidential, Minneapolis, MN

Lead Business Analyst

• Led team of Product Administrators who provided web product fulfillment and support on the specialized Internet product offerings of e-mail, e-commerce (shopping cart creation) and domain name administration.
• Mentored, coached and provided work-direction for 5 Business Analysts.
• Provided primary system support for 120 system users including order entry, web design and customer service functions
• Acted as a liaison between users and technology staff to solve problems and maintain continuous operations.
• Spearheaded effort to increase Internet traffic to client web sites that resulted in improvement of 30%.
• Developed and managed relationships with outside service vendors and assessed their performance against contract provisions, including monthly budget of $100,000.

Confidential, Minneapolis, MN

Manager

• Researched, provided cost/benefit analysis, wrote proposals, planned for major software projects, including estimating capital and expense costs.
• Provided direction for specific projects such as, small package track and trace, customer interface (EDI), mail reservations, sales laptop implementation and worldwide customs interface initiatives.
• Met with freight forwarder customers to discuss future system platforms and technology solutions to business problems.
• Mentored, coached and provided work direction for 5 Business Analysts.