SUMMARY:

• 11 years of experience as a Business Systems Analyst with solid understanding of Business Requirement Gathering, Business Process flow, Business Process Modeling, Data Analysis, Data Mapping, Building User Stories, and End to End Test Cases
• Extensive experience in analyzing and requirements gathering and writing system functional specifications.
• Experience in working with project stakeholders to figure out next phases of a project and defining the scope.
• Over 7 years of experience in I.T
• Experienced in applying critical thinking techniques for areas of improvement
• Experience in supporting Governance Risk Committee (GRC) projects
• 4 years creating Request For Proposal (RFP) for client when business changes were to be made
• Salesforce experience using Workflow & Approvals, Reports, Dashboards, Analytic skills and in portal management
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML).
• Experience in vendor Insurance products (Advanced Claims, Policy Management System) and Health and Life insurance domain
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk Management, Use Case Design, Test Plans and Database Schemas development
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Extensive experience in configuring data mapping between different Databases.
• 2+ years of SAP experience in Implementation & Support projects
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensive experience in conducting Joint Application Development (JAD) sessions.
• Knowledgeable in principles, working and structure of databases like Oracle, SQL Server and MySQL.
• Proficient in Functionality Testing, Black Box Testing, System Testing, Integration Testing, Performance and Regression Testing.

TECHNICAL SKILLS:

Methodologies/Visual Modeling: RAD, Six Sigma, Product Life Cycle, SWOT, AGILE/SCRUM

Analysis: GAP, Cost Benefit, Cost Effect, Unified Process, User Stories, Data, Agile Development, Strengths Weaknesses Opportunities and Threats (SWOT), employment of SDLC

Microsoft Tools: MS Project, MS Visio, MS Office, MS Outlook, SharePoint

Languages: C, C++, SQL, PL/SQL, Java, SAS Programming

Tools: Rational Rose, RequisitePro, Rational Software Modeler, Clear Quest, Primavera

Databases: Oracle MS Access, SQL

Application Development Skills: Object Oriented Application Design, UML, RUP, SDLC, JAD

Version Control: Rational Clear Case

Testing Tools: Quality Center, Rational Test Manager, Win Runner, Load Runner, QTP

COGNOS Business Intelligence

Written and oral communication

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Business Analyst

• Working within Application Security Compliance Reporting (ASCR) Tool pulling project status
• Reporting status to daily scrum committee
• Working through JIRA Items, and providing updates to scrum committee
• Working on training manuals and providing training for new implementations
• Creating flow charts for new working trends

Business/Test Analyst

• Worked with developers within IT Security to develop new protocols and standards and serve as an SME for new applications
• Worked on Identity Access Management project using SailPoint technology
• Designed use cases, test cases and strategies, process flows, requirements documents and job aids for all areas of security, including life, auto home, pension property
• Supported, designed and updated GRC documents for risk assessment committee and compliance
• Analyzed Business Case Lifecycle (BCL) artifacts and building out process
• Worked with project stakeholders to define scope for new project and figure out next steps to take for future phases.

Business Process Analyst

• Analyzing current working trends, and defining new working scope within a waterfall environment
• Gathering requirements for new projects.
• Extensively using MS Visio for Project planning purposes.
• Used CRM for managing loan applications of farmers as well as accessing their information to keep up to date.
• Analyzed data to be inputted into new CRM loans system

Content Developer /Business Analyst

• Gathered and analyzed data from course plans and developed them into different drafts for employee courses
• Responsible for keeping to Learning and Development standards using MS Office
• Analyzing reviews from all SME, QC and Learning and Development reviews and making changes in developed documents
• Responsible for making sure the developed files follow Learning and Development standards
• Responsible for making sure that the current template formats are uploaded to local SharePoint site

Business Analyst

• Worked with PMO and change management team to bring changes across different DC’s in an Agile environment by building user stories, storyboarding within sprint times
• Responsible for gathering business requirements from the projects leads to build project plans
• Process mapping, data cleansing, data migration and validation of data table structure in areas of Systems, Claims, Integrated Solution Department, and Integrated Customer Platform.
• Worked with team members to feed in updates made to project plans into MS Project
• Analyzed data to be inputted into dashboard for ISD

Business Systems/Process Analyst

• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions
• Worked with team on organization change management, by engaging current team members to adopt new working strategies within an Agile based environment
• Used Guidewire technology to ability to define long - running insurance processes involving multiple activities
• Understanding of various aspects of Insurance business like documentation of NB (New Business), policy administration, Sales and Marketing, Accounting, Actuarial, Underwriting, Claims, Products Pricing, Quality, Risk Analysis, AML guidelines, KYC Norms, SOX Rules etc.
• Worked with project stakeholders to define scope for new project and figure out next steps to take for future phases.

Business Process/Systems Analyst Team Lead

• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Worked on creating various ad-hoc reports and pivot tables using MS Excel
• Implemented and harvested Business Rules from cross-functional teams like Claims, Product Pricing Team, Policy Admin Team and Actuarial Data using ILOG
• Worked with Claims, enrolment, eligibility verification for members and providers, benefits setup, and backend payment cycle in facets
• Served as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards

Business Systems Analyst

• Developed the wireframe and mock-ups for the prototype of the web based application in MS Visio
• Maintained all necessary business productivity functions of a Cognos system and educating personnel on Cognos
• Involved in training and test session on HIPAA Privacy policy
• Conducted Return On Investment (ROI), Technical feasibility and operational feasibility studies
• Involved in a broad range of solutions around Policy Administration System implementation - from full project ownership to providing critical solution accelerators
• Used Query Analyzer, Execution Plan to optimize SQL Queries