SUMMARY:

• Extensive experience in business analysis and quality assurance in various domains such as Web Content management, Digital Asset Management, Retail, Insurance, Banking, Finance and Healthcare.
• Over three years of experience in Digital Asset Management (DAM) and Web Content Management (WCM) using Adobe AEM / Adobe CQ5
• Over 6 Months experience in Adobe Test and Target / AEM Target.
• Extensive experience in SDLC and Agile (Scrum) Methodologies.
• Extensive experience in managing Onsite and offshore teams.
• Well versed with project management tools and methodologies.
• Well versed with BA, QA methodologies and processes.

TECHNICAL SKILLS:

Domains: Web Content Management, Digital Asset Management, Insurance, Retail, Banking & Finance and Healthcare

WCM/DAM: Adobe AEM 5.5.2/5.6.1

Middleware: IBM MQ series, NDM, FTP

CRM Packages: Microsoft Dynamics CRM 2013

Quality Tools: HP Quality center, IBM RQM, BMC Remedy, JIRA

Development: Cobol, CICS, JCL, PL/SQL, Mainframe Endeavor, Xpeditor, File Aid, Jobtrac, VSAM, TSO/ISPF, Changeman

Database: DB2, Oracle

Planning: Microsoft Project Plan, MS Word and MS Excel

Methodologies: SDLC, Waterfall, Agile, Scrum, Kanban

Operating Systems: Unix, Linux and Microsoft Windows family

Other Tools: Mercator 6.5.2, Ascential Datastage 7.5.1, SOAP UI

Platform: Mobile (Android and Iphone)

Documentation: Confluence, Rally, SharePoint, Box, E - tracker(Cognizant Internal)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst - AEM

• Performed AS-IS business process study.
• Working to gather Requirements for migrating of Content from Portal to Adobe AEM and functionalities including Multi-site management and multi-channel management and Digital Asset Management.
• Working with Business/UX Producers/AEM architects/Experience Leads/APO’s on component decomposition for various experiences in KP.org.
• Collaborating with Content authoring teams to create functional specs for shared components.
• Performed gap analysis for Components Requirement Standards.
• Working with Product Manager to streamline the current adobe analytics engagement process.
• Define and document standards, styles, & patterns for Future state UX.
• Consult with experience teams (definition and/or scrum) as they utilize common styles and patterns
• Following Kanban process - Involved in User-story creation, Stand-ups, Grooming, retrospectives and demos
• Creating user-stories for patterns and Proof of Concept in JIRA.
• Working with Accessibility teams to understand the ADA requirements for various experiences
• Preparing Weekly Status Reports and MoMs (Minutes of Meeting) for Pain Points meeting

Technologies & Tools: Adobe CQ/AEM, Adobe Test and Target, Adobe Analytics, Microsoft project plan, Confluence, JIRA, Bit Bucket, SharePoint, Box, MS Excel, KANBAN, Rally, CSS, Visio, PowerPoint, Style guide

Confidential

Sr. Business Analyst

• Work with business to understand requirements.
• Lead weekly functionality clarification review meetings.
• Reviewed Change Requests on a regular basis and get clarity on expected behavior
• Responsible for black box testing of the application
• Responsible for developing test plans, test objectives and test condition matrices for positive and negative scenarios of the application under test
• Preparing the Traceability Matrix.
• Maintained test cases in the Test Plan and Test Lab module of Quality Center
• Performed UAT functional and regression testing of the application
• Performed database level verification by writing SQL queries
• Verified log files for XML request-response verification
• Performed Batch testing to verify that the data is transformed as per the business rules and the projected data is loaded as expected.
• Performed end-to-end testing of the application by coordinating the test efforts with peers
• Attended bi-weekly bug meetings to determine the status of the logged defects.
• Followed Agile/ Scrum process - Involved in Sprint Planning/ Showcases/ Stand-ups and walkthroughs
• Preparing Weekly and Monthly Project Reports and MoMs (Minutes of Meeting)

Technologies & Tools: Oracle SQL Developer, Oracle, Autosys, Unix, HP ALM/QC, Microsoft project plan, MS word, MS Excel, Rational Clear Quest.

Confidential

Senior Business Analyst

• Working closely with the business team to conduct requirement workshop to write, review and understand the business requirements (use cases/stories).
• Responsible for defining the Business Stories and acceptance criteria for each scrum sprint and leading the scrum meetings.
• Responsible for creating delivery approach for the Business requirements.
• Analyze various disparate systems storing customer information and consolidate them into Dynamics CRM to improve service quality.
• Developed the requirements for understanding customer segments and insurance product performance and mapped it to Dynamics CRM functionality.
• Writing functional specification document, flow diagrams and use case diagrams.
• Create Dynamics CRM Form, Views, report mock up, Security Role matrix.
• Presenting prototypes and delivering functional demo at the end of each sprint.
• Created the requirement tractability matrix for the Dynamics CRM implementation.
• Prepared weekly and monthly status reports

Technologies & Tools: Microsoft Dynamics CRM 2013, MS Visio, Microsoft project plan, MS word, MS Excel, Scrum.

Confidential

Senior Business Analyst

• Worked in various roles including Business Analyst Lead and Program manager.
• Performed AS-IS business process study.
• Worked with business owners and stakeholders to understand and develop BRD (Business requirement documents) for CMS and DAM (Adobe AEM) implementation.
• Requirements of migrating of Content from legacy system to Adobe AEM and functionalities including Multi-site management and multi channel management and Digital Asset Management.
• Worked on requirements for components, making components generic enough so that it can be used across 22 banners (different sites) that Confidential and its subsidiaries uses.
• Worked on workflows, scalability and capacity panning requirements for Adobe AEM authors and publishers as Confidential is the largest retail website in Canada.
• Worked on requirement for AEM integration with Adobe Test and Target for Confidential ’s first online store joefresh.com.
• Defined and worked on setting Targets, Campaigns, segments, MVT and Ad Testing using Adobe Test and Target.
• Defined segments, analyzed reporting and data
• As an onsite coordinator was involved in gathering requirements for the functionality that needs to be tested as part of Adobe AEM rollout to Confidential ’s 22banenrs.
• Responsible for project plan creation using Microsoft project.
• Responsible for creating forecast.
• Responsible for UAT Test case review and execution of functional, system and integration test cases.
• Managed a team of 20 resources (5 Onsite and 15 offshore resources).
• Conducted UAT and end user training.
• Plan and perform impact analysis for various components involved in testing.
• Conducted defect triage meetings to go over the open defects.
• Ensure that deliverables are made on time and defect free in order to meet the customer needs.

Technologies & Tools: Adobe CQ/AEM 5.5.2, Adobe Test and Target, Microsoft project plan, Test Point, MS Excel, SCRUM, HPQC.

Confidential

Project Manager/Lead Development Engineer

• Program management, Business analysis, Development, testing and design of enhancements to Confidential Globestar and Walker systems.
• Involved in budgeting, planning, resourcing for the product enhancements.
• Worked as the interface between the client business team and cognizant business, technical and Quality assurance teams.
• Managed multiple priorities and delivered both the projects on time and budget with highest quality.
• Only 2 production issues (low P2) came up in the 3-month warranty period.
• Managed 17 member onsite and offshore team.
• Developed 2 critical components in Walker system.
• Improved various change management process and procedures.
• Successfully implemented more than 30 Change requests for various other Confidential integration systems.
• Guided and helped the team to handle technical and non-technical issues.
• Code review and quality audit of software deliverables.
• Worked with the QA and UAT testing teams.
• Managed the Postproduction support.

Technologies & Tools: COBOL, JCL, VSAM, DB2, ChangeMan, Endevor TSO/ISPF, E-Tracker, JOBTRAC, VSS, CICS, Expeditor, Microsoft Project plan, MS PowerPoint.

Confidential

Lead Developer

• Involved in Requirement Analysis, design, development and support for multiple projects related to WellPoint healthcare insurance applications.
• Worked as Onsite lead for new product enhancements.
• Developed most of the DMS enhancements including integration with check writer.
• Designed and developed new inquiry screens for Claims, Enrollment and Billing
• Designed the process steps for the ACES system for enforcing SOX policies and procedures.
• Gathered requirements, designed, and developed a solution to mandate the use of
• National Provider ID in all EDI HIPAA transaction. in record time using Ascential datastage.
• Responsible for code review and technical documentation.
• Served as the tire-2 production on-call person for the DMS and ensure that the production issues are resolved within SLA.
• Responsible for preparing and reviewing root cause analysis for production issues.

Technologies & Tools: COBOL, JCL, VSAM, DB2, ChangeMan, Endevor TSO/ISPF, E-Tracker, JOBTRAC, VSS, CICS.