SUMMARY:

• Have 12+ years of IT experience primarily working for Communications Service Providers in BSS/OSS Service Delivery & Fulfillment (Lead 2 Quote 2 Cash) and Service Assurance domains.
• Performed various roles such as Business Analyst, IT Solution Architect and Intake Manager during this period.
• Business requirements gathering/elicitation through workshops & focus group sessions with different stakeholders
• Perform GAP Analysis, As - Is process analysis, To-Be process design & improvement
• Requirements Analysis& Management
• Documenting functional & non-functional requirements
• BRDs - business use cases, business process flows, business rules, sequence diagrams, entity model, UI wireframes, field specifications& RAID log
• Features, users stories &acceptance critierias
• Maintain requirements traceability matrix, stakeholder list & RACI matrix
• Liaise with different stakeholders - Business (Product Owner & Product Management) & IT (Scrum Master, PMs, Internal IT teams, Application & Testing Team)
• Review test cases & supporting the application & testing team till UAT
• Producing architecture blueprint &detailed solution architecture document - covering As-Is & To-be E2E Systems architecture, solution approach, application impacts, interface & UI impacts & data model impacts
• Organize & drive JAD sessions with different IT application & testing stakeholders
• Assist the project PMs in drafting the project plan addressing different application dependencies & timelines
• Review application designs & test cases & support demo to business stakeholders

TECHNICAL SKILLS:

Tools: & COTS Products: BPMN modeling - IBM Blueworks UML modeling - IBM RSA Rally, JIRA & Confluence SOAP UI Hands-On experience in Oracle OSM and Comptel Instantlink COTS products

Technical Skills: Java, XML, SOAP SQL Unix Shell Scripting

Software Development Methodologies: Agile SDLC

PROFESSIONAL EXPERIENCE:

Business Analyst 

Confidential

• Led requirements gathering & analysis for commercial billing covering customer hierarchy, product & pricing definition, contract details, taxation & GL, Invoicing & Reporting for NMACD scenarios with various CCH stakeholders through workshops & focus group sessions
• Created user stories with detailed acceptance criteria’s in JIRA, maintained backlog and groomed the billing team
• Supported business stakeholders in requirements prioritization & billing architecture team for the biller integration design
• Helped reducing billing OpEx by improving operational efficiency & billing accuracy
• Improved key metrics - Average Time2Bill & reduction in # of billing errors

Business Analyst & Intake Manager

Confidential

• Participated in the Solution Architecture review & JAD sessions to understand the high-level impacts to CSP application for Wifi Pro, Smart Office, Docsis 3.1 products & Cloud Solutions fallout work listing to name a few
• Led requirements gathering & analysis, create user stories with acceptance criterias and story grooming
• As a Intake Manager, maintained and tracked a comprehensive list of backlog requirements, assist the release management team in slotting the right user stories for each sprint & in the prioritization of the candidates for each sprint
• Helped the PMs in the preparation of project plan, dependency alignment with upstream & downstream applications
• Helped reducing cost of fulfillment & assurance by around$15mn by automating key process flows & in FTE reduction &improved overall customer experience

BSS Business Analyst

Confidential

• Involved in gathering requirements & assessing the As-Is Lead 2 Order (Lead, Opportunity, Quote, Contract, Order Entry/Handling) process of Franchise customers
• Proposed To-Be process flows and demonstrated business value in terms of improvement in Time2Market, Time2Deliver and Time2Implement by hosting the integration and manual touch points in IBM BPM, monitoring them using KPI Monitor and ODM applications

BSS Business Analyst

Confidential

• Involved in gathering Business Functional and Non-Functional Requirements and documenting the BRD for the Metro E, IPVPN & SIP Trunking products covering
• Various BSS use cases
• As-Is & To-Be business process flows for New, MACD & Supplement Scenarios
• Product Catalog & Order Entry/Enrichment fields specification & Business rules
• UI Wireframes for Quoting & Order Entry Screens
• Routing rules for different manual and automated tasks in the Quote to Order to Cash flow
• Involved in the review of HLD & LLD from different applications
• Reviewed the test cases written by the test team and supported the Systems Integration Testing
• Helped in cost savings of $20mn by transforming & automating key process flows. Improved Time2deliver duration & achieved faster ROI

OSS Solution Architect

Confidential

• Produced high level solution Design detailing As-Is systems architecture, To-Be architecture, Data model, Sequence & Activity diagrams for the different systems interaction
• Produced the Interface Design for automated service fulfillment of P2P (EPL, EVPL) & H&S Ethernet Services
• Reviewed - LLDs from the application teams for the solution, End to End test cases
• Helped in Time2Market & Time2Deliver savings by £10mn

OSS E2E Solution Architect

Confidential

• Performed Continuous Analysis with the application architects through CFT discussions
• Prepared the E2E solution Design document - detailing As-Is, To-Be IT architecture, application & interface impacts with UML artifacts using IBM RSA Tool
• Created solution stories highlighting the high level changes for different application teams with acceptance criterias
• Reviewed the LLD from application teams, created ACF for the different component and interface changes and BTSEC documentation to ensure that the BT applications security requirements are met
• Reviewed the test cases written by the test team
• Supported Initial and Final Show and tell & Operation Readiness Testing of the Solution with the customers

IT Architect - Order Management

Confidential

• Produced High Level Design document for the Service Order Orchestration Requirements
• Involved in the design & development of the Service Order Orchestration flow using Oracle Communications OSM which includes modeling of Data Dictionary, modeling of different order Workflows (Processes and Tasks), Web Client View Management (Using View Rules Framework), User Configuration(Roles and Workgroups), Defining State Policies, Fallout Management, Notifications etc.,
• Involved in the Design and development of interfaces from Oracle OSM to Inventory, Activation platform and BPM Layer

IT Architect - Provisioning & Activation

Confidential

• Produced the High-level and Low-Level solution design for Retail & Wholesale Provisioning & Activation solution
• For Retail Business - Developed North Bound interface to Billing System, Batch Interface for pre-provisioning of SIM Cards based on the output file from the SIM Vendors, South-bound interfaces to Ericsson Multi Activation (EMA - HLR, VMS and AUC), BSCS iX billing system, LDAP Data Services, Wireless Service Broker, Mobile Number Portability system and Telcordia IN
• For Wholesale Business - Developed provisioning interfaces to Ericsson Multi Activation (EMA - HLR, VMS and AUC), and LDAP Data Services, Wireless Service Broker, Mobile Number Portability system