SUMMARY

• Results-oriented professional, driven to succeed through maximizing client value creation
• Exposed to all phases of Systems Development Life Cycle (SDLC)
• Skilled in managing projects in a PMO setting and meeting governance requirements for successful delivery
• Proficient in mobilizing, training, mentoring and managing resources through solid interpersonal skills
• Experienced in eliciting business requirements and translating them to functional requirements
• Strong stakeholder negotiations and demand-management skills in fast-paced environments
• Proven ability to work under pressure, focus on the big picture and deliver with success

TECHNICAL SKILLS
Tools: MS Visio, MS Project, MS Excel, DOORS, JIRA, Lucidchart, HP Agile Manager, Toad, Oracle, ClearQuest, Quality Center

Processes: Waterfall, Agile, UML, Workflow, SQL, ITIL Foundation, Rational Unified Process (RUP)

RELEVANT EXPERIENCE

Business Analyst / Project Manager

Responsibilities:

• Manage more than 20 concurrent, implementation projects and move them efficiently from sales to service and through all phases of SDLC for a deployment that meets clients’ expectations
• Assist implementation manager with data analysis from various ERP systems to create mapping documentations for requirements elicitation
• Manage a high-visibility project by gathering requirements, tracking activities and schedule, and working closely with project team members to deliver a brand-new, cloud-based recruiting system for the largest contract, under a tight deadline
• Work with leadership and technical team to manage and implement the first release of the Apexconnect platform with built-in connectors to strategically cut cost and development time
• Participate in the broader PMO team to assist in developing templates, methodologies, and processes and procedures to be used as foundational guidelines for implementation projects

Senior Consultant, Enterprise Data Stewardship

• Elicited requirements from the EDS team and managers by capturing current business process (as-is) and aligning to the Out-of-the-box solutions of the tool (to-be)
• Defined, developed, and maintained Training Plan and User Documentation for the existing EDS team and onboarding new associates
• Created and maintained Testing Plan consisting of system and User Acceptance testing
• Developed Test Case specifications covering workflow and configuration requirements
• Worked closely with the Project Manager and contribute in maintaining the Project Plan by providing tasks for the analyzing, training, and testing phases of the project

Senior Consultant, Federal Practice 

• Led the Reporting and Transaction Processing (RTP) project in RRP’s release plan and provide direct support to business Project Manager (PM) from the Enterprise Project Management Office (EPMO) on a day-to-day basis
• Coordinated with Business and IT delivery partners to develop, review, and approve various project artifacts for governance board reviews
• Developed the EPMO sections of Iterative Business System Report (IBSR) and consolidate the document with content from various organizations during planning phase
• Collaborated closely with cross-functional Deloitte teams supporting RTP and provide impactful and strategic guidance to business in different areas of the project
• Conducted monthly performance reviews on Deloitte resources as the project lead

Senior Consultant, Federal Practice 

• Participated in developing the Rapid Delivery Roadmap, near-term Operational plan, and a work plan to align the two deliverables
• Owned the training work stream, coordinated with various stakeholders on training efforts, and created a plan to capture Rapid Delivery training activities and timelines
• Contributed in developing monthly status report for client and reviewed it as a team lead
• Reviewed and provided feedback on documentations created by junior analysts for Rapid Delivery Community of Practice (CoP)
• Updated monthly executive dashboard for client with statuses and upcoming activities for each work stream
• Partook in creating briefing decks to present to client leadership and executive team

Sr Business Systems Analyst

• Participated on a large-scale, high visibility project to pilot a new business idea for the Membership & Integrated Value (MIV) group with an agile approach that involved several vendor relationships
• Led the discovery phase and offered consultations to business on subscription-based models in the market, prioritized scope items, and met vendors to discuss the delivery of solutions that align with business needs
• Gathered user stories capturing business value and uploaded them to JIRA and Pivotal Tracker to create tasks and subtasks for development
• Met with Delivery Executives, ITS and Business Project Managers, Solution Architects, and other stakeholders to execute projects from end to end
• Participated in establishing the PMO and worked with other Business Analysts and Project Managers to re-engineer project charter, requirements, status report, and RTM templates
• Participated in the initiation phase of projects to generate project charters that define scope, identify business objectives and impacted stakeholders

Senior Business Analyst, Servicing

• Elicited requirements through intense JAD sessions for new initiatives involving cross functional teams and systems for Loan Accounting Initiative
• Participated in high level and detailed analysis for new initiatives and system enhancement projects, determined Level of Effort, criticality and work-arounds
• Generated Requirements Traceability Matrix (RTM) and engaged in team solutions to use new attributes in DOORS to effectively manage the requirements
• Worked closely with Technology team and Vendors to address findings from Technology Risk Assessment and Mitigation for the Actimize project
• Created current state process flows to facilitate management decisions on requirements for future state regarding Whole Loan REMICS
• Worked on the Servicer / Investor Reporting (SIR) Business Data Dictionary to identify duplicates and standardize definitions based on MISMO and Corporate Data Dictionaries

Senior Business Process Analyst

• Worked with subject matter experts to gather data, background information, and current processes
• Created project overview decks to present problem statement, relevant data, and issues of proposed project
• Collected monthly data to update and report cost savings for different teams within the same line of business
• Assisted project manager on monthly status reports to capture statuses, current and next milestones of various projects
• Supported team projects and involvements with tasks and activities in different phases of the SDLC process

Business Analyst

• Acted as a Business Operations Specialist through setting daily and weekly goals for analysts
• Created, updated and managed project plan to optimize resource utilization
• Developed business process workflows to represent the as-is state of the system
• Participated in strategic planning activities throughout the lifetime of project(s)
• Prepared Training deliverables for end users including User Guides and Training Decks
• Facilitated hands-on training sessions, and participate in the train-the-trainer courses as well

Business Analyst

• Performed as functional lead for Bankruptcy & Settlement, which are part of LPW Forms
• Mobilized and led a team that executed an implementation roadmap for successful delivery
• Assisted, submitted and managed defects to resolution in Rational ClearQuest
• Conducted UAT, reviewed and analyzed test cases in Mercury/HP Quality Center
• Ensured bi-directional requirements coverage, through development of traceability matrix to demonstrate comprehensiveness
• Worked closely with project manager to create project plan, status reports, and executive dashboards
• Supervised junior analysts together with completing year-end performance evaluations