PROFESSIONAL SUMMARY:

• Dynamic professional with 5+ years of rich experience in all phases of the Software Development Life Cycle (SDLC) including Requirements Gathering, Analysis, Design, Testing, Deployment, Maintenance and Production support and on software engineering methodology such as Agile and Waterfall Method.
• Extensive experience as Business Analyst in E commerce and Contact Center.
• Experience in Business Process modeling, As - Is & To-Be Analysis, Gap Analysis and feasibility studies.
• Wide knowledge and experience in System Analysis, Data Mapping and Design using VISIO.
• Strong Work experience on Ecommerce portals web application developments, B2B, B2C, Content Management Systems for Ecommerce like ATG.
• Proficient with Ecommerce Content Management System
• Experience in facilitation of Joint Application Development (JAD) sessions with end user, business intelligence team, Subject matter experts, QA team, Walk Through and Signoff with Stakeholders as required.
• Experience with using and maintaining documents on SharePoint 2010.
• Extensively used pivot table, charts in excel.
• Bug fixes and Defect tracking using JIRA
• Gathering business requirements from the client translating them into use cases and functional specifications.
• Extensive experience with stakeholder meetings, gathering requirements.
• Extensive experience in writing User stories, BRD, FRD.
• Performed Quality Analysis, System Testing, Regression Testing, Integration Testing and UAT
• Possess impressive interpersonal skills in interacting with Clients, team members and Senior Management.
• Good Leadership qualities, People management, excellent communication, analytical and writing skills.
• Proven ability to quickly learn the domain knowledge and understand the functionality of existing application
• Production implementation upon successful User Acceptance Testing.
• Experience in creating various project documentations and metrics project report.
• Provided functional training to the new employees.
• Excellent track record for meeting timelines and exceeding expectations.
• Result driven, highly motivated, creative, with solid leadership and team training skills delivering productive solution.
• Ability to perform effectively and efficiently in team and individually.

CORE COMPETENCIES:

System Development Life Cycle (SDLC) Process: Inception, Elaboration, Construction and Transition.

Documenting Methods: Document analysis, Interface analysis, conducting interviews, surveys focus groups and Joint Application Development (JAD) sessions

Requirement Documentation: Business Requirement Document (BRD), Functional Requirement Document (FRD), test requirement gathering.

Testing Process: Test strategy; test planning, test execution, analyzing whole test result and process Regression/ Integration

Diagrams: UML Diagrams (use case, activity, sequence, state, class)

Methodologies: Scrum, Waterfall, Agile Methodology, RUP (Rational Unified Process)

UML/RML tools: MS Visio, Rational Requisite Pro

TECHNICAL SKILLS:

Technologies/Methodologies: Traditional/Waterfall, Agile, Rational Unified Process (RUP)

Databases: SQL, MySQL, MS-Access, Oracle

Software Packages: MS Office, Dreamweaver, Adobe Photoshop, MS Project, Microsoft Office Visio, Visual Paradigm for UML, MS Excel

Business Modeling Tools: MS Visio, UML

Office Automation: Microsoft Office Suite, Outlook

Management Tools: MS Project, Requisite Pro, SharePoint, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Union, NJ

E-commerce Business analyst

Responsibilities:

• Worked with the internal e-commerce and web development teams to design the most effective e-commerce solution to meet business objectives.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Managed the e-commerce aspects of the platforms to include storage, apps, subscriptions, billing and analytics.
• Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Facilitated JAD sessions with the management, developers and analysts from all the dependent systems/applications and business users to refine functional requirements and to perform the Impact Analysis.
• Analyze, review and validate business requirements documents (BRD) with key stakeholders and create functional requirements documents (FRD), use cases, use case diagrams activity diagrams, using MS Visio.
• Involved in the conception and relaunch of the e-commerce platform using Oracle ATG.
• Extended and implemented international e-commerce sites on ATG 9.0 using shared services approach.
• Gathering business requirements from the client translating them into use cases and functional specifications.
• Created, documenting, and maintained SQL query knowledgebase, which facilitates Troubleshooting, and Reporting.
• Created Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.

Confidential, ADA, MI

E-commerce Business Analyst

Responsibilities:

• Worked extensively with Business and IT in understanding and documenting system requirements pertaining to the Credit Card
• Analyze B2C and B2B web properties and create new business plan, business requirements, and staffing requirements.
• Used technology infrastructure and SDLC (Agile) to carry projects through development and launch.
• Reviewed, analyzed and identified the recommendations relating to the Oracle ATG E-commerce Architecture and Design.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models.
• Modeled the AS IS and TO BE ecommerce solutions.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
• Performed Data Analysis and Data Profiling using SQL queries.
• Prepared the UAT test plans and assist to users to execute the UAT test scripts.

Confidential

Customer Service Trainer/ Junior Business Analyst

Responsibilities:

• Established and communicated training materials that results to excellent customer service and company growth.
• Prepared recommendations designed to increase efficiency, revenues and lower costs.
• Coordinated advertising and sales promotion programs for region.
• Performed training in a classroom setting and as live calls to transition new hires to their assigned teams.
• Provided instruction in leadership and training
• Implemented training objectives to retain customers, improve the customer experience
• Interviewed, hired and conducted new hire training
• Held meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Prepared Business Workflow models and process diagrams depicting how business processes are accomplished.
• Created Reports based on Requirement Gathering from Stakeholders.
• Created detailed workflow diagrams, business flowcharts of existing and proposed systems.
• Gathered and documented business requirements to describe the business needs in terms of the main deliverables.
• Functioned effortlessly and efficiently, as a liaison between four work streams and its task leads, SMEs, development team, and management group. Actively participated in Joint Meetings with the various teams involved in the development process.
• Deployment of Reports through User Demos, access administration.
• Worked on Avaya Call Distribution (ACD) systems, business process and systems flows, collaborating with global teams on implications to current and future state business environment.
• Worked on gathering, monitoring and documenting Business Requirements.
• Worked within established Agile project management methodology to manage relationship between IT and Network Services with regards to scope, deliverables, and timing to support efficient portfolio delivery.
• Developed comprehensive process scenarios, track progress, and drive issue resolution during various testing cycles (UAT).