TECHNICAL SKILLSL

• HTML / CSS/ JAVA SCRIPT
• ASP/ PHP/WORDPRESS
• DRUPAL 8/ DREAMWEAVER
• WINDOWS 2000/XP
• MICROSOFT OFFICE
• SQL/MYSQL/SQL SERVER
• JENKINS
• SELENIUM WEBDRIVER
• ADOBE SITE CATALYST
• AGILE ENVIRONMENT
• FORCE.COM
• SALESFORCE
• SCRUM
• GOOGLE ANALYTICS
• JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Mobile App Business Analyst

Responsibilities:

• Liaison between software developers for IOS and Android apps and banks, while maintaining documentation within ServiceNow ticketing system.
• Generated BRD for all software updates and scheduled review call with Banking institutions.
• Reviewed mobile app design and setup with client via Skype and online meeting software.
• Worked under an Agile framework (SCRUM) to deliver mobile projects before go - live dates.
• Created user stories and test cases for project manager and clients while using JIRA managment software.
• Proposed and developed business solutions for clients’ mobile needs.
• Manually tested banking mobile apps built for IOS and Android before deployment
• Utilized Selenium Webdriver to create testing scripts to run on all major browser to update and create listing for banking apps.
• Used Java language for Selenium and Appium to test native apps.
• Wrote Selenium scripts to QA multiple banking websites online services to test login to feature setup and account balance.

Systems Used: SDLC processes, Salesforce, IOS application, Android studio, Apple Testflight, Microsoft: Word/Excel/Access/Visio/PowerPoint, SharePoint, Internet, Outlook, JIRA, Selenium Webdriver, ServiceNow

Confidential, Atlanta, GA

Business/Implementation Analyst

Responsibilities:

• Designed framework of location in Confidential (Branch and Companies). Enabled Confidential access to branch for ALM’s, RSU’s, SCOS IT team.
• Produced BRD documents and scheduled review calls with project team and financial groups.
• Reviewed BRD documents with location and demonstrated setup by providing reports produced from test data. Made updates to the setup as noted during the review call and requests.
• Responded to any issues reported by project team via Tracker. Schedule GoLive call and support Go/NoGo.
• Represented and supported best interests of Business stakeholders.

Systems Used: SDLC processes (various templates for BRS and SRS creation), Scope Creation, Operational Readiness Plans and Go-Live creation, SnagIt v.10, Confidential, Quick Development Case & Quality (QDQ), Microsoft: Word/Excel/Access/Visio/PowerPoint, SharePoint, Internet, Outlook, Confidential Reset System, Citrix (Thin Client), VPN Client, Lotus Notes, Remedy

Confidential, Canton, GA

Product Analyst/ Business Analyst

Responsibilities:

• Liaison between client and development team to provide accurate software setup during implementation stage
• Provided step by step support and management in creating online assessments within our SaaS platform for client request.
• Created ServiceNow reports and dashboards to track client issue lifecycle.
• Performed ServiceNow configurations that included creating and removing user account, adding leads.

Confidential, ATLANTA, GA

Operation Analyst/ Mobile Analytics

Responsibilities:

• Performed best practices for application design and assisted in development of new customer admin page with Senior Analyst to provide customers with new look and easier navigation.
• Constructed command lines and SQL queries from scratch for troubleshooting purposes.
• Worked effectively with a technical team adding clients content and videos to their individual mobile news applications using mobile web and WAP.
• Provided implementation support for new business clients before start of service with reporting tools like Adobe Analytics while creating mobile ads with inmobi.

Confidential, ATLANTA, GA

Support Analyst / Implementation consultant

Responsibilities:

• Communicated daily with clients regarding online application support via JavaScript chat software.
• Resolved problems, recreated problems, troubleshoot and route problems simultaneously while providing support to clients via chat software.
• Responsible for troubleshooting chart and voice software for mid to large size companies including Apple and Microsoft.
• Assigned Incident to appropriate second level support resource by using Salesforce customer relationship management software.
• Assisted other chat professionals in completing tickets, responding to emails, monitoring alerts, and sharing

Confidential, ATLANTA, GA

Application Support

Responsibilities:

• Documented problems, procedures, and activities associated with providing customer technical support.
• Provided technical support for railroad service companies using Citrix based web applications, via phone support and email.
• Used Citrix XenApp and VMware to access client’s servers located in Atlanta Data center and on-site.
• Received and acted upon customer request for remote Cisco VPN setup and server side client setup as in user names, password reset along with creating users with Citrix access and database access.
• Undertook special projects such as Server monitoring. Provided recommendations to improve processes and resolve customer and products problems.