Junior Business Analyst Resume

TECHNICAL SKILLS:

Programming: - Java, C, C++, SQL, PHP, JSP, HTML, XML, JavaScript, CSS, COBOL, CICS, JCL, ASM

Software: - Eclipse, NetBeans, Emacs, WordPress, Android Studio, Debugging, MySQL Database, MySQL Workbench, Oracle Database, Oracle SQL Developer, Adobe Suite, Microsoft Office Suite, Remedy force, Proques, MS Visio

Operating Systems: - Unix, Mac OS X, Microsoft Windows, Sun Solaris, Unisys, iOS

PROFESSIONAL EXPERIENCE:

Junior Business Analyst

Confidential

Responsibilities:

Managed and resolved project issues, constraints, dependencies and risks
Identified potential issues, consequences of changes and their cost impact during the System Development Lifecycle (SDLC)
Drafted division roadmaps, whitepapers, flowcharts and division statuses
Provided support for drafting a Cost Benefit Analysis Report for projects included in the Division Project Portfolio
Supported facilitating horizontal integration of IT Portfolio projects across IT Directorate Division and customer business needs
Interpreted technical information to different audiences, conveying the message in a way the audience could understand
Provided support for drafting monthly progress report for Division project activities
Edited materials for a variety of reports, manuals, briefs, proposals, instruction books, catalogs and related technical and administrative publications
Coordinated and communicated with Division Chief and other IT Directorate customers and support teams as needed.

Technical Support Analyst

Confidential

Responsibilities:

Demonstrated skills in working clients issues through to completion with clients and internal resources at all levels
Effectively communicate technical issues with management, users, and vendors
Drive resolution of client support cases, collaborating with Development, Product Management, Client Services, QA, and Sales to meet customer needs
Active Directory management
Troubleshoot Desktop and Application issues
Develop proof-of-concept testing for implementation of new technologies
Assist in creating new procedures and policies
Ran reports and retrieved data using SQL
Corrected bad code in output files to clients and internally

Associate Programmer

Confidential

Responsibilities:

Performs routine programming activities according to project specifications.
Database Administrator
Support the VMS software system for processing Medicare claims (Centers for Medicare and Medicaid Services, (CMS)), administered by a government agency
Manages Production questions; 24/7 support for VMS users. Logs incident reports in ticketing system using Remedy force and Proques.
Preform software applications written in COBOL, CICS, JCL, ASM
Participates in the design, coding, testing, debugging, documentation, and maintenance of computer programs.
Confers with end-users to analyze specified methods and procedures, identify problems, and document specific requirements.
Troubleshoots various software products to determine source of errors.
Participates in the writing and updating of various technical documentation such as user’s manuals, product specifications, and training materials.
Maintains a current knowledge of relevant technologies as assigned.
Participates in special projects as required.

Office Manager Asst / Facility Technician

Confidential

Responsibilities:

Perform general help desk support, installing computer equipment, and copiers.
Department of Defense kill disking computers
Scanned and logged all incoming Dell equipment
Contact vendors, and ensure delivery of supplies
Order and maintain office supplies and distribute where needed.
Maintain and log in all incoming computer equipment
Perform office moves within the company at several different locations.
Perform general maintenance of copiers and faxes.
Deliver inter- office mail to several locations daily.
Act as a backup for the front reception area when needed, greeting guest, checking for proper identification, and answering a multi switchboard line, directing calls to the proper destination.
Create spreadsheets using Microsoft Office, and log in all incoming financial mail or checks using Excel.
Attend weekly meetings for leased return asset inventory and tracking

Machine Operator

Confidential

Responsibilities:

Perform daily set up of machine specific to required blue prints and drawings.
Check machines for safety and mechanical issues.
Read and comprehend documents such as safety rules, operating and maintenance instructions, diagrams/drawings, floor plans and procedure manuals.
Interact with co-workers and vendors to insure the best product is being produce.
Responsible for data entry, creating spreadsheets for tracking and inventory purposes, using Microsoft Word and various other software applications for production standards and progress.

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