SUMMARY:

• As a Business Analyst having around 7+ years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
• Able to function as the Microsoft Dynamics development resource across multiple client projects simultaneously. Experience in interacting with MS CRM database using web service methods. Developed plugins and custom workflow activities consuming MS Dynamics CRM web services and using CRM SDK APIs.
• Customized MS Dynamics CRM 2013/2015 online application based on the business requirement.
• Configured and customized CRM using web based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.)
• Adept Functional knowledge on Order to cash (O2C) and Procure to Pay (P2P) process
• Implemented and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Completed set up and installation of NAV 2013 (R2) for Manufacturing (BOM, Items, Planning, MRP/MPS) and Financials (GL, Dimensions, Order to Cash, Procure to Pay, Reporting)
• Generated of data from Excel source to CRM using SSIS and had been involved in the integration of Sales cloud with external information systems using SOAP API web services.
• Used CRM SDK to perform operations on CRM Entities.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
• Performed data consistency and performance tuning effectively with SQL Profiler, Index Tuning Wizard.
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Involved in Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customize Microsoft Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Managed CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Imported contacts from existing application into Microsoft Dynamics CRM using the WCF service and had managed extensively JQuery & JavaScript for client side validations and access data within the HTML controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of Microsoft Dynamics CRM 2013 system.
• Installed and configured Microsoft Dynamics CRM system for development and testing, configured server instance, created organizations.

Environment: Microsoft Dynamics CRM, C#, .Net, CSS, Angular JS, HTML, Visual Studio 2012,MS SQL Server 2012, JavaScript, XML, JQuery, SSRS, Outlook 2013.

TECHNICAL SKILLS:

Database: Microsoft SQL Server.

Web Technologies: HTML, JavaScript, Jscript, JQuery, XML, XSLT, CSS, AJAX

Tools/IDE: Microsoft Visual Studio … Microsoft Team Foundation Server, Microsoft Office SharePoint Server. Microsoft Visio, Microsoft Dynamics CRM Developer Kit

Operating System: Windows … NT Server, UNIX, Linux

Web / Application Servers: IIS 6.0, 7.0 Windows Server …

Reporting/ Services: SQL Server Reporting Services (SSRS), Crystal Reports 10/11

WORK EXPERIENCE:

Sr. Microsoft Dynamics AX Consultant

Confidential, Dallas, TX

Responsibilities:

• Analysed the business requirements and advised feasible solutions to achieve business goals and has used SSIS to Import data into the system using multiple sources.
• Configured the Workflow for the Purchase requisition and Purchase Order Approval as per the standard
• Worked with Electronic Invoice Presentment and Payment - Implementing Web Based solution to provide Electronic Invoice Presentment and Payment solution to 150-member Distribution Network;
• Extensive hands-on experience in Accounts Payable, procure to pay, Accounts Receivable, Payroll, HR, Benefit Administration, Job Cost, Commercial Property Accounting
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency using Microsoft Dynamics CRM 2016.
• Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins(C#), workflows, Dashboard/Reports, data management, Migration of 2011 to CRM 2013, from 2011 to CRM 2015, Administration of MS Dynamics CRM application.
• Excellent skills in configuration of Financial and Trade & Logistics Modules involving Procure-to-Pay and Order-to-Cash Cycles.
• Developed on-line reporting systems for apparel processing and distribution tracking, including creation of Bar Code Labels and Tracking system; increased invoice processing efficiency
• Worked with CRM SDK for customize the entities, fields form etc. and had extensively work with MS Dynamics CRM reports; SSRS and Out of the box reports.
• Provided estimation of MS Dynamics CRM 2015 implementation, Performance Tuning and implementing of industry standard best practices in MS CRM.
• Maintained MS Dynamics CRM solutions/organization in all Environments. Maintenance includes DR/backup, automate deployment of MS Dynamics CRM managed solutions, import/export managed/unmanaged solutions/organization, performance tuning.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Contacted vendors to develop key relationships opening lines of credit and building partnerships to win small business solicitations.
• Created SSIS packages for different data loading operations for many applications and had managed CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Experience in creating a custom MS Dynamics CRM 2016 solution, this also includes configuration, interfaces, forms, workflows.
• Created and responded to RFP, RFQ and opportunities that the Federal Government put out for solicitation.
• Provided estimation of MS Dynamics CRM 2015 implementation, Performance Tuning and implementing of industry standard best practices in MS CRM.
• Worked with scribe integrations with other Applications and to pull data from Online MS Dynamics CRM to local database for analytics and reporting purpose.
• Performed one to one requirements gathering session with Business users and prepared the Enhancements lists.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM2015 system.
• Responsible for Providing redundancy and backup support for other team members and had gathered a variety of data points for reporting services.
• Extensively work with MS Dynamics CRM reports, SSRS and Out of the box reports and was also responsible for preparing Functional Specification Documentation.

Environment: MS Dynamics CRM 2015, MS Dynamic CRM SDK 2013, Visual studio 2012, Active Directory, CRM server, Dashboards, SSRS 2008 R2, Message queues (MQ), XRM Toolbox, XML, Ribbon Workbench, JavaScript, C#, ODATA, .Net Framework 4.5, XRM SDK framework.

Microsoft Dynamics Consultant

Confidential, Dallas, TX

Responsibilities:

• Initiated in requirements gathering, analysis and project planning and had implemented Microsoft Dynamics CRM application based on the business requirement.
• Experience working on Inventory management, Creating  purchase  orders and sales orders, Procurement and sourcing, Quality Management and Quarantine Management in Trade and Logistics. 
• Generated of data from Excel source to CRM using SSIS and had implemented and customized reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Worked on creating several SSIS packages to handle data transfer from various source like TFS, Source Depot, Excel, Azure database and Flat File.
• Functional knowledge presentations to client on Dynamics AX 2012 Procurement processes (Purchase agreement, request for quotations, purchase requisitions, purchase order processing).
• Worked on migrating on-premises databases into SQL Azure with data tier application and used Scribe for Data Integration.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency using Microsoft Dynamics CRM 2016.
• Assisted in Upgrade/Migration from Microsoft Dynamics CRM 2013 to 2015 using both externally available tools and self-built tools.
• Responsible for Inventory management, Creating purchase orders and sales orders, Procurement and sourcing, Quality Management and Quarantine Management in Trade and Logistics. 
• Managed the migration of clients from the Legacy systems over to the new Case Management System.
• Determined the system impacts and possible risks due to the changes made to achieve new requirements.
• Worked on Sales, Purchases, Inventory, General Ledger, contracting, billing, Invoice processing and HR modules.
• Involved in Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customized Microsoft Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Integrated Custom WCF Service with other applications and had imported contacts from existing application into Microsoft Dynamics CRM using the WCF service.
• Used TFS for the source & document version control and had managed extensively JQuery & JavaScript for client side validations and access data within the HTML controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of Microsoft Dynamics CRM 2013 system.
• Installed and configured Microsoft Dynamics CRM system for development and testing, configured server instance, created organizations.

Environment: Microsoft Dynamics CRM, C#, .Net, CSS, HTML, TFS, Visual Studio 2012, MS SQL Server 2012, JavaScript, XML, JQuery, SSRS, Outlook 2013.

AX Dynamics Consultant

Confidential, Baltimore, MD

Responsibilities:

• Automated Business Process components (stages and steps) within a case management framework that includes events and triggers.
• Involved in the identification of entities and CRM roles for the processes and had used of alerts, notifications and wait times workflows.
• Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
• Customized Sale module and entities of leads, account, contact and opportunities according to the business process.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms
• Created SSRS of orders, costs, prices and revenues and had imported and exported data within MS Excel and MS Dynamics CRM.
• Involved in Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Created workflows based on requirements from sales department and had used MS Dynamics CRM 2016 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Customized Microsoft Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Responsible for solution management in enterprise environment and was also involved in converting business requirements into technical requirements for development team.
• Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system and had integrated SQL Server 2008 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine and had also developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Uploaded data from old data sources into Microsoft Dynamics CRM and had extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Built a custom HR module within Microsoft Dynamics CRM to manage human resources information and employment documents for a rapidly expanding practice, and received recognition for exceeding expectations.

AX Consultant

Confidential, Philadelphia, PA

Responsibilities:

• Involved in Requirement Analysis, Development, Unit Testing and Integration Testing of most of the critical modules in this Project.
• Designed and Development of MS CRM Application Integration with Existing .Net Application using CRM SDK.
• Involved in the installation of CRM for different environments like Development, Staging, Production.
• Deployed the tools Microsoft Azure Cloud Service (PaaS, IaaS), and Web Apps and was also responsible for designing, development, installation and support services of Microsoft Dynamics CRM Application.
• Implemented Entity Level, Record Level and Field Level Security for each Department/Local District/Division.
• Imported and migrated domain data from source system into Microsoft Dynamics CRM using Data Migration tool.
• Migration of Data from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 and had configured Internet Facing Deployment (IFD) on CRM Environment.
• Used Azure Internal Load Balancing (ILB) which provides load balancing between virtual machines that reside inside a cloud service or a virtual network with a regional scope.
• Developed Custom WCF Service to integrate MS CRM Application with SharePoint Application for Document Management.
• Consumed and Exposed Dynamics CRM APIs for Custom API development and had integrated Custom WCF Service with Legacy Applications.
• Evaluated impact of Microsoft patches, service packs, and upgrades on the platform and collaborate with Quality Assurance for testing and deployment
• Involved in upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Implemented Business Process Flows to define a set of steps for People to follow to take them to a desired outcome.
• Used TFS to track the Project Management Plan, UAT and Production Issues.

Environment: MS CRM 2013, C#.Net, Microsoft SQL Server 2012, SharePoint 2010, Visual studio 2012, JavaScript, JQuery, AJAX, LINQ, Entity Framework, IIS 7.5 and TFS.