SUMMARY:

Skilled BA with over 5 years of experience in testing and gathering business requirements for both web - based and client-server applications. Seeking a Business Analyst role, which will allow me to utilize my skills and play a valuable role in helping organizations create business value and deliver quality software.

TECHNICAL SKILLS:

Tools: Selenium IDE, JIRA, HP Quality Center, Salesforce, Proof HQ, Adobe Photoshop, Google Analytics, Enterprise Accounting Facility, Ticket Management System

Languages Exposure: Unix, HTML, CSS3

Database Systems: SQL, Oracle 10g

Applications/Packages: Microsoft Visio 2013, Microsoft Visio 2010, Microsoft PowerPoint, Microsoft Excel, Microsoft Word

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, NYC

Responsibilities:

• Participated in Daily Scrum meetings, retrospective meetings and kickoff.
• Worked closely with developers to translate requirements into implementation.
• Served as the Subject Matter Expert for the Kayako Customer Service Platform within the Confidential .
• Created Kayako Reporting using KQL and used MySQL to retrieve back end data.
• Created User Stories, Test Cases, Bugs, Acceptance Criteria for Kayako, Takeda, Juniper, MTM and Madison Demo applications.
• Worked on a SAAS Maestro cloud based platform per client’s request.
• Created Workflow Diagrams and wireframes using Microsoft Visio and Gliffy.
• Created Business Requirement Documentation, Use Cases and System Test Cases for client applications.
• Actively participated in project meetings and Business Analysis meetings to discuss User Stories, LOE’s, impact analysis, dependencies and development impact.
• Conducted User Story kickoff meetings for each sprint by working closely with developers and testers.
• Tested for Quality Assurance through smoke and regression testing in QA and Staging environments.
• Performed demos of releases deployed to Production to end users based on requirements gathered and implemented.

Business Analyst

Confidential, Newark, NJ

Responsibilities:

• Conducted monthly JAD sessions with team members to facilitate requirements gathering, data collection and data analysis.
• Created high level Data Flow Diagrams for Financial System Architecture interfaces and extracts.
• Supported multiple Asset Management Team projects which entailed implementation of new business by supporting all phases of the Software Development lifecycle.
• Created tables for new requirements and data for user interfaces and modified existing tables in TMS Wizard based on client’s needs.
• Performed functional testing to ensure all data files were registered successfully and passed beta/feed validation in Generic Upload and Enterprise Accounting Facility systems on Development, QA and Production environments.
• Created data requirement uploads in TMS Wizard based on client specifications.
• Created uploads by entering data requirements for client’s needs for integration using Enterprise Accounting Facility and Standard Extract Tool.
• Identified client’s needs by working with business partners to effectively implement change.
• Followed an internal process to organize requirements into various groups for business rules and project needs to ensure critical requirements were met.

Business Analyst

Confidential, Parsippany, NJ

Responsibilities:

• Conducted JAD sessions and Daily Scrum meetings with the Project Manager and Development team to define requirements, discuss status of projects, daily agenda and discuss blockers.
• Facilitated defect review meetings with stakeholders to review defects, identify severity and set prioritie per client requirements.
• Performed requirements gathering sessions for web based applications, mobile applications, Ipads and Veeva systems.
• Created Test Cases, Business Rules Documentation, User Stories, Decision Tree, Business Rules Table, and Data Flow Diagram using Microsoft Visio.
• Created reports, dashboards, tracked project progress, developed cases and assessed case status through Salesforce CRM.
• Analyzed site traffic along with performance by using Google Analytics.
• Analyzed application performance and errors using Firebug add ons and SEO WooRank tools.
• Conducted Flash Banner testing, Html Email testing, Functional testing, Smoke Testing and Regression testing for Rasuvo and Live2Thrive applications.
• Developed a template for functional requirements specification documentation to ensure all business rules are captured prior to execution.
• Tracked several Priority Level 1 software bugs for the Live2Thrive application to resolve technical issues.
• Tracked all defects in JIRA and Proof HQ by working closely with developers and Project Managers to resolve issues during the Implementation phase.

QA Tester/Business Analyst

Confidential, Summit, NJ

Responsibilities:

• Conducted JAD sessions and kick-off meetings where requirements, unplanned requests, and project closures were discussed.
• Created Business Rules Documents (BRD) highlighting all Requirements and business objectives.
• Reported P1 bugs on the online mobile application alert system before UAT phase by doing both front end and back end testing using SQL queries.
• Actively involved in testing Loans and Mortgage Management (LMM) application where customer data was generating incorrectly under the Loan Lender module.
• Coordinated UAT testing activities and participated in Functional, Regression, Back End testing (using SQL queries) and reported bug finding through Quality Center.
• Created Test Cases and Requirement Traceability Matrix by mapping Test Cases to requirements.