SUMMARY:

• 15+ years of Total IT experience with 6+ years in QA Project Manager Experience.
• Strong leadership skill worth experience leading onshore and offshore test team for QE Delivery.
• 7 years of QA experience with Point of Sale, Mobile application platforms and Omnichannel Payment work streams E - commerce / Retail domain.
• Lead Delivery reviews and Manage day-to-day client relationship and escalation support, proactively identify hotspots & increase Revenue Opportunities.
• Manage complex IT Projects, Portfolio with various testing methodologies and approaches including black box, white box, load testing, Integration, UI testing, functional / non-functional, UAT.
• Worked on a variety of systems in Mortgage Banking domain, include Loan - Origination, Processing, Services, Underwriting Engines, Pricing Engines, Mortgage Guidelines Rules Engines, Compliance Tracking & Reporting Systems.
• Partners with the Project Manager and Business Sponsor in the management of project scope and requirements
• Lead the QA team and all QA efforts for new development, production support, and enhancement efforts.
• Manage and coordinate Quality Assurance for 6 + business groups with different technology platforms.
• Well versed in managing both Waterfall and Agile (Scrum & Kanban) IT Projects within time, scope and budget.
• Contribute QE Transformation Initiatives to improve overall QE Maturity with customers on need basis.
• Experience in managing multimillion Projects (Annual and Multi-year) - up to $ 5 Million.
• 5 years of Development experience in Java, J2EE platform, Rational Rose for UML diagram, JMS API and 10 + years of Software Quality Assurance and enterprise testing experience.
• Develop detailed testing schedule & Report testing status, risks and issues to project management team.
• Have Good experience in SWIFT Payments testing and international Accounting exposure.
• Manage Billing, QE Financial Report, SLA /Non-SLA holdback (Core & Flex) reconciliation, Invoice processes
• Collaborates with various project teams for testing both Upstream /Downstream applications from E2E Perspective.
• Prepare QBR Presentation to Delivery leadership team for strengthen client relationship.
• Lead & Participate in continue Improvement Initiatives, Best practices to Identify and Implement Cognizant QE tools and utilities that enhance testing capabilities during the engagements.
• Gather Metrics on QE KPI’s and SLA’s & Report status on Application & Engagement level agreed upon as per SOW.
• Review RFP/RFI request from the customer/onsite team for QA Proposal with relevant stakeholders from other accounts to source best practices, crispness of solutions.
• Strong Domain knowledge in Retail, Banking & Financial and Insurance & Worked extensively on POS Virtualization.
• Worked with clients Confidential Inc, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential Inc.
• Establish specific attainable and Measurable goals for team providing performance feedback.
• Strong communication skills to share the point across to people from non-technical backgrounds.
• Worked on QA Service Delivery Models - Full ownership model, Testing Center of Excellence(TCOE) delivered through Onsite-Offshore model.
• Participate/Contribute for QMO & TDO elements on key accountabilities.

TECHNOLOGY SKILLS:

Databases: DB2, SQL Server, SAP MaxDB

Operating systems: Apple iOS, Windows (XP, POS Ready 7), Windows CE 5.0

Proprietary/Commercial tools: HP Quality Center/ALM 11.52, QTP, UFT.

Technology: Digital, Mainframe, Mobile, POS Virtualization, J2EE, SAP NetWeaver

Hardware: iPod touch, POS s - Fujitsu, HP RP7, NCR & IBM 4694, RF scanner

Others suites: Omni Express, Omni Central, Kwikprice

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

QE Test Manager

Responsibilities:

• Quality Champion: Provides leadership and quality assurance direction to the Project and manages the QA Team Resources and Budget.
• Extensive Testing experience on Retail Store BackOffice & POS /EMV Payments/ Points based Loyalty/ Coupons/Pricing types/Promotions and all wireless capability functions on stores applications.
• Successfully Managed and Delivered several IT E2E Projects / Program (Medium to Large Multiple) projects for Retail domain, Cards Authorization / Verification, Secondary Authorization, Statements for various In-house and Third Party Integrations (Card partners, Technologies partners).
• Understand business needs, Manage POS releases, providing accurate and timely updates to Store Operations.
• Project Sales and Revenue Forecast each month based on approved Work Order.
• Manage and be accountable for all the project QE artifacts (Requirements Traceability Matrix, Test Strategy and Schedule, Test Plan, Test Cases, Test Scripts, and Status Reports & Performance Tests with Statistics, UAT).
• Manage Regression test scripts and maintained end user documentation to facilitate hardware and software deployment.
• Manage and report KPI’s to Leadership team (both organization and client)
• Manage defects (pre & post production during warranty phase).
• Assesses the project’s Quality health and reports this KPI to the PM on a weekly basis.
• Builds, maintains, & promotes relationships with Testing vendors & partners.
• Directs requirements analysis to assure requirements are testable - approves requirements documents.
• Perform Finance reports validation includes Reconciliation Reports, Mainframe reports, Customer Service reports, settlement reports - Up to General Ledger.
• Expertise in using HP ALM, UFT, JIRA, Test Track.
• Works with Third party vendors/Authorizers to ensure data integrity between POS and other applications during Certification Testing.
• Manage all cross-QE projects (POS interfacing applications) i.e. eComm, RTV, Item locator, Merchandise transfers, SCX Upgrade & POS Automation, Testing on OS patch upgrade & Firewall changes.
• Reviews and signs off on SDLC gates from a QA perspective

Confidential, Topeka, KS

QA Test Lead/ Business Analyst

Responsibilities:

• Accountable for all the project QE artifacts - (Develop Test Strategy and Plan, schedule, resource, environment and data needs & Reviews, approves and author Test Scenarios, Test Cases, and Test Scripts)
• Performed Cloud testing for Point of sale and Back office existing virtualized applications.
• Assists in reporting daily/weekly status test execution and defect status to QA Manager.
• Support to offshore QE teams in test execution on critical path deliverables
• Lead team of IT analyst as Process Lead and monitor KPI’s and quality indicators.
• Played Key role in Offshore POS lab setup, handled the Customs, Shipment, Procurement and installation of POS System completely.
• Expertise in using HP Quality center, QTP with CRAFT framework - iterative approach.
• Lead and develop the execution of manual and automation of POS test cases and scripts.
• Captured Functional requirements for POS Upgrade from Business team.
• Performed Fit-gap analysis & Created Use Cases and reviews with IT and the Business team.
• Contributes to the Business Implementation Plan (BIP)
• Ensure code is tested at the appropriate level, reduce unnecessary test cases, intermittent failures, and increase execution time

Confidential, NYC

QA Test Lead

Responsibilities:

• Manages offshore tasks and resources during test design and execution
• Facilitates testing activities, defect review sessions and prioritization
• Assists in reporting daily/weekly status test execution and defect status to QA Manager
• Performed testing on Swift message types for Customer Payments and Cheques i.e. swift MT110's & swift MT111's, MT 199.

Confidential, New Jersey, NJ

QA Test Lead

Responsibilities:

• Create & Validate mortgage loans types for QA testing (i.e.) fixed rate /adjustable rate mortgage and piggyback loan types.
• Manages offshore tasks and resources during test design and execution
• Facilitates testing activities, defect review sessions and prioritization
• Worked on a variety of systems in Loan - Origination, Processing, Services, Underwriting Engines, Pricing Engines, Mortgage Guidelines Rules Engines, Compliance Tracking & Reporting Systems
• Validate Test Rules/policies will allow or permit access to create secured loan or lead information.

Confidential

Sr. Test Analyst

Responsibilities:

• Develops/Execute Test Cases and Scripts (Manual and Automated; functional and non-functional)
• Understands requirements and ensures test cases are mapped to them
• Responsible for taking Code Coverage using EMMA tool for Automated Tests
• Analyze customer defect messages for SAP components (DTR, CBS, CMS) using the tool CSN and added new test cases.

Confidential

Sr. Software Engineer

Responsibilities:

• Develop features across multiple subsystems within applications, including collaboration in requirements definition, prototyping, coding, testing.
• Supports XSLT transformations including EDI-XML, Database-XML and others with pluggable external transformation engines.

Confidential

Sr. Software Engineer

Responsibilities:

• Design and develop Core Java with a powerful set of libraries programming making specific determinations about system performance.
• Develop ANT Scripts for Automated software build process for J2EE Applications.
• Customized web based application for different languages using I18N(Internationalization)

Confidential

Software Engineer

Responsibilities:

• Develop Application prototype based on Requirement.
• Design and execute unit Test Cases & develop SQL/PLSQL script as and when required.
• Create Event-driven programming using Java Message Service(JMS) which encapsulates the business logic of an application.
• Create XML files for data exchange format between components of a J2EE application