SUMMARY:

• Total 10.5 years of Testing Experience in web based and client - server application. Was also involved in Requirement Analysis as part of Functional Testing.
• Around 3.5 years in Mobile App Testing (iOS/Android).
• 10.5 years of IT experience in testing of web and client-server applications in Telecommunication domain.
• Experienced in Waterfall and Agile methodologies.
• Involved and contributed in Requirement Gathering, Requirement Analysis, all phases of Software Testing Life Cycle (STLC), Effort and Resource Estimation, UAT, Production Deployment and Verification and Retrospective meetings. Maintain Documentation for all releases/sprints and process followed.
• Have hands-on experience working in ICOMS and CSG Billing systems. Created work orders in ICOMS and ACSR for testing purposes.
• Extensive experience leading Offshore & Onsite teams and coordinating, Reporting the Daily & Weekly activities to the Leadership.
• Worked in Time Warner Cable (Charlotte, NC) during 2010 for testing AAD (Advance Agent Desktop) application and later continued working from Offshore (India) for 4+ years.
• Experience working with multiple vendors and geographically distributed teams.
• Expertise in preparing Test Plans, Test Cases, Test Scripts, Test Data, Requirement Traceability Matrix (RTM), Root Cause Analysis Reports, Bug Status Reports, Test Summary Reports and UAT Test Plans.
• Proficient in Manual and Automation Testing (QTP/UFT for web based application, Meux for mobile application). Exposure to VB scripting and Test Management tool and Bug tracking tools like (HP QC, Rally). Also have experience working in IVR Telephony.
• Proficient in Integration Testing, System Testing, Regression Testing, Smoke Testing, Database testing, User Acceptance Testing and End-to-End Testing.
• Experience with manual testing of applications on mobile devices for functionality and usability.
• Basic knowledge of RDBMS and SQL queries. Performed Front-End Testing, Back-End Testing /Involved in validation of data, which has been populated into Database Tables using TOAD Interface & Splunk interface.
• Strong experience with MS Office Package as MS Word, MS Excel for writing Test Plans, Test Cases, weekly status report.
• Ability to meet deadlines with strong analytical skills, good writing, verbal and communications skills. Dynamic, result oriented and performance driven, with good communication skills, technical skills, time management skills and a commitment to meet project goals.
• Explore new tools, processes and best practices in the market, organization that could be leveraged for project activities.
• Possess L2 EAD work permit.

EXPERTISE AREA:

• Good communication and presentation skills.
• Excellent analytical and time management skills with an intuitive mind
• Ability to adapt quickly to new environment
• Effectively work on individual assignments and excel in group tasks
• Ability to set priorities and manage multiple assignments

TECHNICAL SKILLS:

Defect tracking tools: HP Quality Center

Operating Systems: Windows 98, 2000/XP/Vista/7

Database: SQL, Oracle

Scripting Language: VB Script, Macros

Tools: QTP, UFT, TOAD, WinScp, Rally.

PROFESSIONAL EXPERIENCE:

Confidential

Offshore - QA / Team Lead

Responsibilities:

• Understanding the business requirements and its impact on existing requirements if any.
• Team management and assigning tasks. Review of the day to day deliverables.
• Involved in preparation of Business scenarios, Test conditions and Test cases for the module.
• Involved in preparing Test plan for sign off by project management team.
• Check the compatibility of iOS and Android devices with the latest version of the app and involve in preparing device specific test cases.
• SIT testing.
• Defect reporting and tracking using Rally.
• Preparation of process documents
• Interacting with the client regarding process improvement and issue management
• Co-ordinating with the development team for fixes and ensuring the same has been moved to the production

Confidential

Offshore - Commercial QA Module Lead

Responsibilities:

• Understanding the business requirements and its impact on existing requirements if any.
• Team management and assigning tasks. Review of the day to day deliverables.
• Involved in preparation of Business scenarios, Test conditions and Test cases for the module.
• Uploading of test cases in QC for test execution
• Involved in preparing Test plan for sign off by project management team.
• Test Data creation.
• SIT testing.
• Defect reporting and tracking using QC (Quality Center).
• Training conducted for the Support team for running sanity during the production release.
• Preparation of process documents
• Interacting with the client regarding process improvement and issue management
• Data migration testing and validation of migrated data
• Logging production issues and tracking the same using HP QC
• Co-ordinating with the development team for fixes and ensuring the same has been moved to the production

Confidential

QA Lead

Responsibilities:

• Handled a team of 5 resources as an initiative lead.
• Client interaction and offshore co-ordination
• Effective coordination between development team and testing team.
• Created and executed Manual scripts.
• Single handedly managed Requirement analysis, Defect Analysis, Script Effectiveness, Review Effectiveness to keep track of process adherence and for constant improvement of the productivity and efficiency of the project.
• Participated in all review sessions, planning meetings and discussions
• Participated in all documentation peer reviews
• Identified high risk areas specific to a project
• Prioritize test objectives and functions
• Create test scenarios and cases based on all documentation and traceability matrices
• Define the test data
• Assign data to specific scripts, if necessary
• Follow testing schedule as per the release dates planned by business owners
• Execute tests (positive and negative)
• Maintain and reconditions data as needed during test
• Verify all results through the application as well as the various “back-end” applications
• Document and validates problems and defects found during testing
• Reproduce all errors found and provides detail documentation (e.g. screen prints, step-by-step reproduction instructions)
• Report defects and issues to development via defect tracking tool
• Report any adverse testing conditions (environment issues, etc.)
• Attend daily status meeting, discussing defects and issues found
• Retest corrected defects and issues
• Execute regression tests

Confidential

Developer/Tester

Responsibilities:

• System testing of different functionalities of VTS
• Worked on Admin functionalities to add, edit and delete users
• Worked on Ajax for creating dynamic drop down select boxes

Confidential

Developer/Tester

Responsibilities:

• System testing of different functionalities of the portal
• Implementation of tspace functionalities
• Worked on Ajax for creating dynamic drop down select boxes

Confidential

Offshore - Tester

Responsibilities:

• Reviewing the test cases for the current releases
• Executing the test cases manually and using automation tool
• Test Planning, Test plan preparation, Test scenarios preparation, Test cases identification
• Functional testing, System testing, Regression testing for the future releases
• Requirements gathering, Estimation, Tracking, Reporting and Delivery of work requests on time
• Test Automation
• Defect analysis and other test management activities
• Received Recognition from Client for handling a complex initiative and raising maximum number of defects for the same.
• Cleared Infosys testing certifications with an average of 80% marks
• Cleared Telecomm domain certifications
• Taken KM sessions DU level where there were more than 25 participants.