SUMMARY:

• Accomplished leader with MBA and with experience in software and systems development and quality assurance management, and project management in agile, rapid prototyping, iterative and waterfall software development models.
• Experienced in every stage of software development lifecycle (SDLC) in publishing, healthcare, biotechnology, brokerage, manufacturing, marketing, IT, and telecommunications industries, both as a manager/team leader and as an individual contributor.
• Experienced in systems analysis & design, gathering/developing business requirements, functional, technical, and test requirements, user interface specifications, performing business analysis, data analysis, large scale ETL data conversion, requirements analysis, risk analysis, business modeling, use case development, functional/technical design specification, test plan, and referential documentation.
• Solid team leader having built several teams, on - boarded, mentored, and established personal development plans for team members
• Excellent interpersonal, written & verbal communication and presentation skills with extensive experience working with senior management, project management, product owners, business users, development and test teams.
• Proven ability to work in team-environment as well as independently, both in structured and non-structured environments with ability to quickly adjust priorities, and ability to rapidly learn new concepts and methodologies.
• Tested and proven leadership and problem-solving skills in entrepreneurial start-ups as well as in Fortune 500 organizations.

TECHNICAL SKILLS:

Operating Systems: UNIX, MVS, Windows, Mac OS X, Android, iOS

Tools: Jira, Wiki/Confluence, Zephyr, New Relic, Postman, Fiddler, http track, Bugzilla, Fogbugz, Selenium IDE, Selenium Webdriver, Cucumber, CrossPoint PPM, Mercury TestDirector, Quality Center, WinRunner, QuickTest Pro, Rational Toolset, (Clear Quest, Test Manager, Requisite Pro, Robot), Seapine Test Track, MS Office Suite (Access, Word, Excel, PowerPoint, Visio, Project), Adobe Photoshop, Adobe Illustrator, Dreamweaver MX, Intuit QuickBooks, Google Analytics, IBM Unica Analytics, Adobe Omniture Analytics

ERP: CALiPER Performance Reporting, IBM Cognos Planning and Contributor, SAP 4.6C, SAP Basis Administration, SAP User Administration, ABAP 4.0 R/3 Programming Language, Use of SQVI in SAP, SAP Testing, Knowledge of MM, PM, PP & SD modules, SAP Profit Center Accounting (PCA) Implementation, SAP Supply Chain Event Management (SCEM) Implementation Full Lifecycle, SAP Global Trade Systems (GTS), Profit Center Accounting (PCA) Implementation Full Lifecycle. EDW Teradata SQL Assistant, SQL Server Management Studio, SQL Query Analyzer, TOAD, Oracle Designer and Developer 2000, Oracle DBMS, SAP ASAP Methodology

PROFESSIONAL EXPERIENCE:

Confidential

Principal QA Analyst, Lead QA Analyst / Manager

Responsibilities:

• Managed a geographically distributed team of 10 testers for a learning management system consisting of several integrated applications, each having active deliverables with competing priorities and overlapping timelines with added emphasis on automation with waterfall, iterative and agile methodologies
• Joined and reorganized the team, introduced new methods and practices, and recruited new hires to create a top talent team and fostered an environment allowing team members to work with minimal guidance
• Built and implemented a competency/expertise matrix for testers to oversee application functional areas as well as types of testing practices in line with their PDP goals
• Introduced processes and deliverables to increase efficiency in daily activities as well as to increase communication to stakeholders including peers, directors and VPs
• Created and tracked critical in-process metrics and observed reduction in open production defects by 40%
• Led effort to create a conceptual framework, and increase automated test coverage to near 100% of critical functionality, including sanity testing
• Led transition of automation framework from HP QTP to Selenium WebDriver with C#
• Established and continue relationships with product owners and development managers to increase awareness of testing practices
• Managed testing efforts of two successive migrations to a new data center, and to the cloud
• Coordinate, prioritize and plan resource allocation for simultaneous projects, tasks and deliverables and manage them to completion
• Restructured the automation team by onboarding new onsite resources
• Realigned the team and processes for complete transition into agile methodology in agreement with product and development strategies with a goal of continuous delivery
• Brought testing practices in line with development practices by getting closer to continuous integration so automated tests can run with build triggers with added emphasis on automation with agile scrum practice
• Bridged the gap across scrum teams and served as a liaison between testers and scrum teams as needed
• Initiated automation test code reviews, as well as the effort to streamline the automation runtime framework by configuration management as well as data generation process
• Coordinated with performance testing COE, oversaw priorities, helped in planning, and scheduling, and reviewed and communicated results
• Facilitated testing-related aspects of an initiative to merge multiple instances of Jira into one as well as adapt the use of Zephyr

Confidential

Senior QA Lead

Responsibilities:

• Successfully led testing efforts of platform migration for 220+ servers with more than 15 applications on time and under budget
• Identified and solidified scope of testing by conducting interviews with product owners, business/application managers and directors
• Created plans, schedules, estimates, timelines and other deliverables to manage all aspects of testing, to track progress, and to report status and issues to stakeholders including executive management
• Formed and managed a team of 15 testers, coordinated testing efforts and timelines with automated testing, performance testing and user acceptance testing teams across multiple time zones onshore and offshore
• Escalated critical issues and roadblocks to management including VP of Technology for on-time resolution
• Provided consolidated metrics for go/no-go decisions

Confidential

Senior Testing Lead

Responsibilities:

• Managed a team of 8 testers responsible for testing cutting-edge medical software, firmware and hardware components of robotic & remote magnetic technologies used during electrophysiology procedures for arrhythmia treatments and for interventional cardiology for other heart conditions in a fast paced, iterative environment
• Efficiently coordinated and managed the limited resources and test environments on multitudes of configurations through 15 concurrent releases of hardware and software products including 3rd party integrations with Philips, Siemens, and BioSense Webster in a 12-month period, on time and on budget
• Reported directly to senior manager of engineering, director of engineering, director of clinical adoption engineering, and senior director of R&D
• Created long-term and short-term resource and duration estimates, risk analysis, mitigation and contingency plans; closely monitored timelines, and key status indicators; and proactively communicated issues, risks, and status
• Represented testing team in project core team meetings comprised of engineering, marketing, human factors/clinical, training & support, manufacturing, field service, regulatory affairs and quality assurance departments
• Sought resolutions and justifications for scope creep, issues and defects thru bug jury meetings or timely communication with both internal and external departments
• Effectively utilized FDA-mandated procedures for engineering change orders and other documentation including test planning, test results, traceability matrices and compatibility matrices
• Assisted testers in planning, setup and troubleshooting of highly complex test environment configurations; performed test case reviews to ensure consistency and accuracy of the test protocols across different components, applications and platforms; led weekly testing team meetings; trained new testers on test development and execution processes; introduced new and improved existing processes, procedures for training, for test planning, development and execution phases; used IBM Rational ReqPro, Seapine Test Track TCM/Pro and Crosspoint PPM tools

Confidential

Senior Test Engineer

Responsibilities:

• Redacted requirements from test scenarios in an effort to recreate requirements for the “Test Driven Requirements 2.0” initiative
• Tested “Field Compliance Manager”, a Java-based regulatory application, which creates, maintains and reports regulatory forms required by USDA and EPA for field testing of a regulated crop in an iterative development environment
• Tested “External Field Compliance”, a Java-based regulatory application that is used by field researchers to report on results required by USDA and EPA during and after field testing of a regulated crop
• Tested EDW components of FCM
• Identified issues with automated test cases and reported candidates for inclusion, exclusion or improvements
• Used Worksoft Certify, and in house tools TDR Viewer and Metrics Viewer to plan and prepare requirements, as well as to plan, prepare, execute and report on test cases
• Used TOAD, SQL Developer and SoapUI as supplemental tools to prepare, and execute test cases

Confidential

Senior Testing Lead

Responsibilities:

• Successfully led the testing team thru an ETL conversion effort of Confidential -based account performance data for more than 1.8 million accounts, with over 200 million combined rows of current and historical data dating back to 1987, to the existing Confidential Caliper-based system
• Participated in requirements gathering sessions both formal and informal, contributed significantly to the TDD document creation, reviewed other BRD, FSD, TDD and similar supplemental documents to develop testing requirements and to plan for resources and timelines for preparation and test execution for 4 separate and simultaneous mocks consisting of 11 consecutive events
• Created and introduced processes to effectively manage testing, development, and project management related items, issues and tasks
• Effectively led daily test execution status meetings including over 30 individuals from business, IT team members and managers to track and resolve issues and to manage progress
• Proactively communicated issues, delegated tasks, and sought and achieved resolutions not only with immediate team members, but also with cross-area teams
• Represented team in workstream test lead meetings, project level data delivery, testing status meetings with status updates, issue identifications and/or resolutions and conveyed information back to team
• Managed and supported business user testing and validation efforts, created and presented reports to track metrics vital to a successful completion of testing efforts including planning, preparation and execution on time
• Executed test cases using tools, or source applications including Rumba for Mainframe-BETA (Thompson Financial) and ZMAN, SecureCRT for Unix, CALiPER thru Smart Station and Wisdom (Thompson Financial), TOAD, Quality Center and Microsoft Excel lookups

Confidential

Senior Testing Lead

Responsibilities:

• Served in group of select centralized testers focused on multiple projects. Led initial phase of projects for test strategy, test planning, creating and reviewing estimates, resource planning, gathered requirements, and met with customers, business analysts, and project managers to translate business needs into technical requirements.
• Participated in several high-priority, high-visibility projects including enterprise level applications, several EDW Teradata ETL projects for finance and HR systems, web-based applications, client-side applications, and leading three SAP implementations.
• Developed software metrics and status reports and communicated to internal customers, senior management, and project teams. Tracked metrics in HP QC and Rational TM to provide feedback on defects; determined project progress; created technical support documents for use cases (SOX compliance); updated pre-written use case documents in Rational RequisitePro with enhancement request.
• Led requirements management and test management for IBM Cognos planning and contributor implementation consisting of ETL to SAP BW, ETL to Teradata EDW, ETL to Cognos Oracle Database, and Business Intelligence integration concurrent with ZBB (Zero Based Budgeting) and People Planning for RIF and efficiency management.
• Used software tools including HP Quality Center, IBM Rational Toolset; Requisite Pro, Clear Quest, and Test Manager for test management, TOAD, Teradata for database testing, and SQVI for querying SAP tables.
• Mentored resources on SDLC process to effectively use tools including Rational ClearQuest or Mercury Quality Center; created master and iteration plans and summaries per Rational Unified Process (RUP); developed/reviewed test plans, test scenarios, test cases, and process flows with MS Visio; documented/tracked defects and retested fixes; collaborated with business owners to review actual vs. expected results.
• Coordinated onshore/offshore resources to ensure project success; tracked milestones and metrics; documented UML based documents of complex human resources application using Enterprise Architect (EA); wrote/updated use case documents through requirements gathering activities including interviewing customer or SME for upstream/downstream systems; attended application design (OOA, OOD) sessions as business analyst to obtain overall view of project.
• Acted as stand-alone tester for HR client/server application for compensation planning (LTI, bonus, base pay), security access, and MTR, Mercer Prism, and Smart Client to support said HR application.
• Tested Web Intelligence reports for LIFO inventory reporting including ETL from legacy mainframe systems to EDW data warehouse, universe and the business objects reports.
• Participated in BEC and brand website testing including back-end validations.
• Tested SAP MM module for purchasing and planning of packaging materials.
• Acted as test lead for SAP supply chain visibility in MM module for imported and innovative products to perform PO change impact analysis in SAP; integrated legacy systems (upward SSM, downward BIC/PLN) for change requests via several sources (BAPIs, BudEx, EDI simulated via Idocs, for ASN, ACK, and ETA type CRs) including test strategy, planning and execution of go-live master data conversion
• Served as test lead for SAP Supply Chain Event Management (SCEM) and Global Trade Systems (GTS) implementations that included BW to EDW ETL for reports.
• Led testing for SAP profit center accounting implementation, integrating legacy upstream systems DSL (Daily Sales Ledger) and WMS (Warehouse Management System) with SAP ERP 6.0, including master data conversion.
• Validated front-end data against databases via TOAD Teradata SQL Assistant and SQL Query Analyzer; assisted in troubleshooting, identification, and resolution of application and testing issues; created testing related matrixes including requirement traceability matrix; gathered, organized, and managed test data; led test environment setup efforts.
• Obtained customer approval via user acceptance testing sessions; identified and analyzed quality risks; provided test results/summary as input to final go-live decision.
• Served as subject matter expert for applications.

Confidential

Senior Test Engineer/ Senior Testing Lead

Responsibilities:

• Supported Web Services/APIs, e-commerce, and other web-based applications, and met QA deliverables in a fast-paced development lifecycle.
• Identified, documented, and oversaw QA processes.
• Reviewed/analyzed software requirements, functional, and technical specifications.
• Documented usability and quality issues, submitted/suggested enhancements when applicable, and conveyed issues/concerns from customer perspective during requirements phase.
• Identified project risks and reported QA team project status, contingency, and mitigation plans to management team.
• Managed creation, maintenance, execution of test cases, and test cycles for improved productivity.
• Led several releases of legacy ecommerce and MMP2, a multimillion dollar shopping portal.
• Participated in requirement planning for load & performance testing for the new generation e-commerce platform, analyzed and reviewed results with team members
• Trained and guided new team members into QA and team lead roles.
• Participated in QA efforts of Dataport rewrite, Intuit integration for QuickBooks and QBMS, Google integration for Google checkout, v5.0 standard ecommerce release, and several legacy e-commerce v4.x releases.
• Managed defects, target dates, and fast tracks with operations, development, and change management departments for fastest resolutions.
• Communicated training and documentation needs to QA manager and project manager; assisted technical writers as needed for documentation review requirements.
• Assisted other teams including change management, technical support, development, and integration to identify usability and quality issues; provided workarounds.
• Troubleshot and resolved client software/database issues in live production environment of 8,000+ websites.
• Consulted with clients on e-commerce strategy including search engine rankings, web design, checkout process workflow, and online product placement; provided internal and external training on new features.

Confidential

IT Senior Technical Analyst

Responsibilities:

• Functioned as technical architect to build test environments for flow-through end-to-end testing for several enterprise-wide projects throughout multiple releases.
• Managed overall project for several functional areas including network, provisioning, maintenance, and surveillance.
• Analyzed the application requirements in production, development, and testing environments and translated to meet end-to-end test needs with budget, application functionality and testing scope in mind.
• Communicated with application POCs throughout project to further analyze requirements for room for improvement; closely monitored any updates or changes to requirements.
• Assessed impacts of sudden changes in requirements or in service level agreements reached with application POCs in highly dynamic projects and suggested alternatives, mitigation, or contingency plans.
• Participated in meetings to determine scope for end-to-end testing.
• Assisted with procurement process for mission-critical applications. Analyzed and communicated requirements to application technical architects to optimize necessary environment for end-to-end testing scope.
• Represented team in several Key meetings that involved internal/external clients, vendors, and consultants to raise concerns, issues, and increase awareness.
• Managed test execution conference calls, provided troubleshooting, and coordinated additional support.
• Communicated with senior technical directors, senior technical architects, team members, test project managers, and infrastructure test coordinators. Escalated issues to team leads to increase awareness and minimize impact to mission-critical applications.
• Gained comprehensive technical knowledge of IPTV/VOIP/HSIA technologies and interaction with EMS/NMS/OSS/BSS systems.
• Tutored team members on interaction of emerging technologies interact with interfacing OSS/BSS systems including HW/SW requirements, interface, connectivity, firewall, and middleware related issues.
• Participated in creating/enhancing several processes and procedures including change management and application data repository. Participated in initial development, design, and launch process of several in-house tools. Assisted with GUI creation, identifying contents critical to success of portals and creating template and user guide.

Confidential

IT Technical Analyst

Responsibilities:

• Interacted with systems and software development teams to gather business and infrastructure requirements and process flow diagrams to identify step-by-step flow of business transactions.
• Led coordination calls to solve connection, data flow, infrastructure, integration, and technical support problems.
• Developed test plans and cases for system testing; executed manual and automated test cases/scripts using Win Runner and Test Director; analyzed test requirements, progress, and results and reported bugs; maintained bugs log and verified bug fixes.
• Analyzed and spotted issues with defect classification, tracking, and reporting.
• Performed testing on various versions of web browsers.

Confidential

Teaching Assistant

Responsibilities:

• Prepared detailed curriculum for PP, SD, and MM modules SAP course instructional plans and for ASAP methodology course instructional plans.
• Managed SAP user database and provided appropriate authorization levels for 100 users.
• Administered SAP R/3 4.0B Server running on MS NT 4.0 with Oracle 8i.
• Performed advanced report programming for ABAP 4.0; troubleshot student work in SAP R/3 and ABAP 4.0B; reviewed coding of SAP programs; graded student projects and codes; provided formal training in regular class hours and tutorial sessions.
• Prepared various technical documentation and implementation guides for ABAP 4.0 and SAP R/3 4.0B as future reference for faculty and staff.
• Developed DB model for database design course. Implemented model in Oracle 8i database. Customized or modified codes to meet project specifications with PL/SQL in UNIX.
• Developed ERP data model using Oracle Designer and Developer 2000 including process model, ERDs, FHDs, and CRUD matrix for software systems analysis and design course. Created basic mappings to transform model into table designs. Refined and built database and generated Oracle Developer forms. Modified model to meet necessary form and report creation specifications.
• Provided technical and academic support to faculty and students.

Confidential

Graduate Assistant

Responsibilities:

• Audited schools in Edwardsville School District regarding energy management for CEMOI (Creating Energy Management Opportunities for Industry) project.
• Conducted site surveys to gather data on energy consumption at schools for further analysis.
• Reduced cost of energy consumption at 10 schools by 18% on average.
• Prepared technical assistance reports for school management and the Illinois State Government.