SUMMARY:

• Seventeen years of progressively responsible experience in the technology industry as a software tester, business analyst, project manager, and technical writer
• Extensive experience with the entire software development life cycle (SDLC).
• Multiple years’ experience with various software testing methodologies such as Waterfall and Agile
• Created detailed documentation of business and system requirements, process flows, data models, test plans, and test cases for employers in health care, retail, and government

TECHNICAL SKILLS:

• Multiple Microsoft Windows operating systems, UNIX, Linux, Apple iOS
• Advanced Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), MS Visual Source Safe, MS Project, MS SharePoint
• Quick Test Pro/Quality Center, Rational Functional Tester, Selenium, JMeter, SOAP UI, Fiddler

PROFESSIONAL EXPERIENCE:

Confidential, Las Vegas, NV

Quality Assurance Analyst

Responsibilities:

• Performed functional, regression, and usability testing on the flagship confidential web and mobile sites, written in PHP and managed in Drupal, using a mix of tools (JavaScript, Soap UI, Firebug, QTP, Hudson/ Jenkins, SOAP UI, Fiddler)
• Managed and owned all testing activities for both technical and non - technical users including user acceptance testing.
• Produced metrics, graphs and reports using Google Analytics, Microsoft Excel spreadsheets and PowerPoint presentation software for the project team and DRI IT management.
• Participated in the entire product lifecycle, from requirements gathering to general functional release
• Worked with web development to remediate website anomalies
• Executed performance testing to verify website speeds

Confidential, Las Vegas NV

Senior Quality Analyst

Responsibilities:

• Analyzed system and functional requirements to identify areas of the Wynn website best suited for automation
• Created automated tests for use during regression cycles using Selenium and QTP
• Tested various software products and processes (interfaces, website, etc.) as assigned
• Wrote defect reports using Quality Center

Confidential, Henderson, NV

Quality Engineer II

Responsibilities:

• Analyzed system and functional requirements to identify areas best suited for automation of test cases
• Managed offshore team of three Quality Engineers in the process of website automation using Selenium
• Facilitated test design review meetings with offshore and in-house website Quality Engineering teams
• Executed automated test scripts and remediated software anomalies found via automated testing
• Wrote defect reports for software engineers using JIRA

Confidential, Henderson, NV

Implementation Project Manager

Responsibilities:

• Managed medical oncology software implementations for new clients from post-sale through hand-off to software support
• Managed initial software and hardware installations and subsequent product upgrades throughout project implementation
• Coordinated implementation tasks involving third party vendors with clients
• Fostered customer loyalty by ensuring that clients fully utilized all company solutions and services
• Facilitated customer meetings, coordinated client resources and assigned project tasks to team members
• Created and distributed documentation to project team members and clients, addressing all facets of project implementation, including project charter, meeting minutes, expense reports, project plans, etc.
• Created and maintained multiple Microsoft SharePoint portals for individual projects

Confidential, Henderson, NV

Senior Quality Engineer

Responsibilities:

• As a Quality Engineer on the Medical Oncology Product Management team I was responsible for identifying system and functional requirements.
• Used system and functional requirements to create test plans, test cases, and test procedures for electronic medical record software for Medical Oncology practices and major cancer centers.
• Met with regulators from the Food and Drug Administration to review the medical oncology software application
• Executed testing required software and remediation of software anomalies with Development Engineers
• Established and expanded testing procedures and methods used in determining accuracy of the software application
• Designed and developed both print and on line technical reference documentation with the use of graphics and word processing programs.

Confidential, Reno, NV

Verification and Validation Analyst (V&V Analyst)

Responsibilities:

• Managed the newly created Verification and Validation department for Confidential Central Diagnostics Reno location
• Generated test summaries and validation final reports for heart EKG software to assist in getting drugs being tested through the approval process by the Food and Drug Administration
• Represented Confidential Central Diagnostics Information Technology in client and regulatory audits.
• Used IEEE standards to create verification and validation procedures for the software development group
• Planned verification and validation tasks to be completed as part of the larger software development project plan
• Performed detailed documentation of business and system requirements, process flows, and data models
• Coordinated and recorded key document reviews, including system requirements gathering, system design, test plans, and test cases
• Performed criticality, interface, traceability, and risk/hazard analysis for assigned projects
• Generated and verified test plans, test procedures, test design, test cases, and testing logs for system, acceptance, component and integration testing
• Coordinated and participated in the execution of testing and worked with software engineering to remediate software anomalies
• Generated test summaries and validation final reports

Confidential, Pacheco, CA

Software Quality Assurance Engineer

Responsibilities:

• Tested New Era of Networks Middleware Adapters for the MedMerge/MedPortal applications which allowed HL7 data to be processed through multiple applications
• Participated in the entire product lifecycle, from requirements gathering to general software release
• Tested ODBC connections between applications and DBMS using Oracle, Sybase, Access and SQL drivers
• Edited Windows registry settings while testing software prior to and during developers release cycle
• Used Telnet to access databases located on Sun Solaris UNIX systems
• Created and maintained quality assurance section of MS Project plan for assigned products
• Tracked defects in a proprietary database