EXPERIENCE SUMMARY

• 12+ years of experience in Software Testing, Implementation of applications, Applications Support & maintenance.
• Over 8+ years of experience to work on Client location in USA and Singapore.
• 12+ years of experience to work as a Technical (System) Analyst / Project Lead / QA Lead (Test lead).
• Major skill set includes Software Testing, Application Support, Infrastructure maintenance, UNIX, Linux, Oracle (TOAD), IBM AS400, User Acceptance Testing (UAT), End to End Testing, System Testing, Regression Testing, Functional Testing, Integration Testing, Agile Testing, Network Testing, C & C++ language, Perl Scripting, HP Quality Centre (ALM).
• Domain knowledge and experience in multiple domains such as Telecom, Finance (Investment Banking), Health care and Travel and Logistics.
• 10+ years of experience in Telecom domain on OSS and BSS applications.
• Specialized knowledge and experience in Telecom billing system (Amdocs Enabler 6.0 & 7.5) and Openet Telecom’s proprietary framework - Fusion works (Mediation, Balance Manager, Care Portal applications), Frontier Applications (TRIAD, SIMPL, Sterling CRM, DPI), Ericsson Order Care.
• Involved in end-to-end testing and implementation of software products from requirement analysis to system study, testing, documentation and implementation.
• Involved in technical analysis and testing of OSS and BSS Platform different Wireline services of Uverse and FiOS such as VOIP, Broadband, IPTV, FiOS Voice, FiOS Data, FiOS Video etc.
• Involved in technical analysis and testing of CRM, Service Ordering, Order management System, Provisioning and Billing Systems.
• Extensive experience in technical analysis and testing of Network Element Management systems such as Alcatel DSL 5520, SAM 7450, Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON, Calix GPON etc. with provisioning system - TRIAD.
• Experience in Conversion testing and Data mapping on OSS and BSS platforms across different markets.
• Hand on experience and knowledge of Ericsson Order Care (ConceptWave) platform and its different modules such as Orchestration Framework, Catalog Manager etc.
• Extensive experience in define, design and implementation of service virtualization.
• Efficient Project and Team Lead with good planning and monitoring skills. Ability to work under stress and timelines.
• Quick learner and excellent Delivery Lead, ability to meet tight deadlines and work under pressure.
• Currently working in Confidential as a contractor in Plant and Provisioning System Testing team as a Technical (System) Analyst / QA Test Analyst III (Test Lead)
• Playing a crucial role of interfacing the customer and delivery team - a single point of contact for technical Support to Environment Managers, Project Managers, Release Management team, Testing team and Database Administrators.
• Involved in resource planning, estimation, scheduling and team management.
• Leading and monitoring the performance of people to ensure efficiency in operations and meeting of individual & group targets.
• Identifying and implementing strategies for building effectiveness by promoting a spirit of cooperation between team members.
• Providing high quality implementation solutions to international customers like Frontier, AT&T, UBS, Mysis, and Cendant Mobility etc.
• Exposure to different tools such as HP Quality Centre (ALM), Hobbit, Netcool, Interscope etc.
• Followed CMM Level 5 Practices in Software Testing and Quality.
• Excellent communication and interpersonal skills and strived to deliver Bug free product.

TECHNICAL SUMMARY

Functional Areas/Testing: System Testing, Functional Testing, Regression Testing, UAT testing, E2E Testing, Agile Testing, Network Testing

Languages: C language, Shell Scripting, Perl Scripting, AS 400.

Databases: Oracle (TOAD 9.7), MS-SQL, Razor-SQL

Utilities/Tools: HP ALM (Quality Centre), Rational Test Manger, MS-Office 98/2000/2003/2007 , Ericsson Order Care, EMS, Soap UI, Postman

Operating System : UNIX, Linux, Windows9x, Windows2000, Windows Xp

PROFESSIONAL EXPERIENCE

Confidential

Technical Analyst /QA Test Analyst III (Test Lead)

Responsibilities:

• Order Orchestration Instant Gratification project is part of Confidential program to integrate the Ericsson Order Care functionality into existing Order Management processes. Order Orchestration Instant Gratification project includes:
• Order Orchestration for FiOS Video, VoIP, and Broadband Service Orders not requiring dispatch. The purpose of the Self Install project is to allow customers to have an option to order services from Frontier and instead of having a Field Tech install the required equipment and interconnections, the customer chooses to do this work themselves.

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software (TRIAD), DPI, Ericsson Order Care (EOC)

Technical Analyst /QA Test Analyst III (Test Lead)

Responsibilities:

• Analyze the Business Requirements Document and system specifications and identified the Order care requirements.
• Validation of integration of Ericsson Order care (ConceptWave Order Care) with different Frontier systems on OSS and BSS platform such as Sterling CRM, Sigma, ESB, TIBCO, TRIAD, TC, WFM, DPI for Order Orchestration.
• Validation of Order Management process for Order Orchestration via EOC.
• Technical analysis and Testing of Order Orchestration for FiOS Video, VoIP, and Broadband Service Orders through EOC Via TIBCO.
• Troubleshooting of different order processing flows such as Submit Create/Reserve/Confirm, Get install type, Manage Order by making different REST/ POST / GET service calls using SOAP UI, Postman etc.
• Creation of projects in SOAP UI and validate different flows in SOAP UI, Postman tools.
• Validation and troubleshooting of Order Orchestration using EOC Order Orchestration Framework.
• Testing of different Rosettian services for Get Facilities. Provisioning updates etc. by manually processing xmls using SOAP UI too.
• Validation of Add, Remove, and Change of premium channels to existing FiOS video packages using Ericsson Order care.
• Validation of Order Orchestration for Broadband speeds/packages to existing FiOS broadband customers.
• Validation of Add, Change and Remove VoIP voice services and features to existing FiOS voice accounts via EOC.
• Validation of Order Orchestration by placing an Orders through Sterling CRM and processing through EOC using ESB middleware and TIBCO.
• Validation of transmission of provisioning requests to the Rosettian/Triad provisioning process from Ericsson order care using ESB.
• Validation of transmission of customer account service changes to the billing process (DPI Billing) from Ericsson order care using TIBCO Manage order service using ESB.
• Testing of Order cancellation flow through Ericsson Order care application.
• Validation of transmission of errors from EOC to WFM and error handing through WFM.
• Design and implementation of service virtualization.
• Production support and troubleshooting or EOC (Order care) production issues.
• As a Test Lead, assigned tasks to team and support in all technical issues.

Confidential

Technical Analyst /QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Responsibilities:

• Review and evaluate requirements, use cases, and design specifications for the purpose of Test planning. Work with Business Analysts to ensure full coverage of business requirements.
• Technical analysis of Frontier and Verizon applications to understand GAPs in conversion of FiOS services.
• Preparing ROM, HLE (High Level Estimates) and DLE (Detailed Level estimates) for assigned projects as per standards.
• Performed Smoke, Functionality, Integration, System, Regression tests based on analysis.
• Validation of TRIAD auto-provision of Frontier subscribers to the OLT using 4 different types of Element Management Systems (EMS) ie.. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of different Frontier services such as Data/Voice/Video Port Enables or Disables using EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Data/Voice virtual cross connect builds, modification and deletion in EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Frontier Data speeds provisioning on different Element Management Systems (EMS) ie. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of Juniper E320/MX480 Gateway router profile build, modification and deletion.
• Validation of TRIAD auto-provision of customers on Juniper MX960 service routers.
• Validation of Static IP provisioning for the Juniper MX480 Gateway router.
• Testing of Mediaroom provisioning with TRIAD and Mediaroom application testing.
• Validation of RG’s auto provisioning, configuration, and management using PACE ECO manage is ACS management platform.
• Validation of TRIAD provisioning for IPTV services on Ericson Mediaroom platform using different types of Arris and Cisco STB’s in LAB.
• Validation of TRIAD provisioning for FiOS services on DAC platform using different types of VMS STB’s.
• Validations of different STB features such as Auto provisioning of STB’s, Diagnostic / trouble shooting, version validations, reboot, STB swaps etc.
• Validation of VOD services/features on STB’s using Ericsson Open Stream interfaces platform.

Confidential

Technical Analyst /QA Test Analyst III

Responsibilities:

• Interact with Business Analysts and Developers in requirement analysis, design reviews, testing and documentation for application developed.
• Review the system requirement specification documents, developed the test strategy, test plan documents and tech cases.
• Involved in testing of different Frontier Service ordering and provisioning applications on OSS and BSS platform such as DPI, Sterling CRM, SIMPL, and TRIAD etc.
• Involved in Service ordering and order management and Provisioning testing of different Legacy, UCON and FiOS services.
• Plant testing of different DSLM’s, HSI offices, Line cards, Terminals, Technology validations, Auto assignment and Auto provisioning for Uverse and FiOS services.
• Defect Tracking and Reporting in HP Quality Center (ALM).
• Production checkout and validations of Frontier applications after deployment.

Confidential 

Project Lead (Application System Analyst)

Environment: H/w: Pentium O/s: UNIX, Linux S/w: JAVA, Oracle 9i Platform: Openet Telecom’s proprietary framework -Mediation

Responsibilities:

• Support and maintenance for mission critical IT business applications to ensure a reliable and secure service for Client and Users.
• Technical analysis for Fusion works applications on OSS and BSS platform to reduce delivery delays & provide better solution
• Provided Technical Support to Environment Managers, Project Managers, Release management team, Testing team and Database Administrators.
• Coordinated work activities with resolver-groups/fix-it agents in complex recovery situations; tracks exceptions until restorations are complete.
• Conducted the risk analysis, defect analysis and reporting defects with the help of Defect Tracking System (Quality Center)
• Identified improvement areas across Mediation application and implement automated tools / standard procedures / scripts etc to improve productivity and reduce cost.
• Communicated effectively with clients to identify Business needs and accordingly in Business delivery on critical testing flows.
• Evaluated application performance following change activity; correlates implemented changes and service exceptions and takes action to resolve any conflicts.
• Involved in building of environments for testing as well as Productions for different Mediation applications.
• Code deployment in Test environments and accordingly in Production after testing certification.
• Release management and production deployment coordination.
• Monitoring and Production support of Mediation and Balance Manager Applications.
• Involved in Project Estimations of different Fusion works projects across different areas.

Confidential

Onsite Coordinator and Test Lead

Environment: H/w: Pentium O/s: Win Xp, UNIX S/w: JAVA, Oracle 9i Platform: Enabler 6.0 and 7.5

Responsibilities:

• Coordinating with Client and gathering all requirements.
• Understanding the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Reviewed HLD (high Level Design document), Preparing Test Plan & Test requirements.
• Involved in testing of AMDOCS Billing system - Enabler against different platforms such as UNIX and Linux and also preparing the daily status report.
• Extensively involved in testing using Oracle - TOAD 9.0.6
• Testing of different billing applications on OSS and BSS platform such as CM, Rater, Invoicing, AR, and Bill Formatter including Bill validations.
• Involved in System testing of AMDOCS applications such as CRM, OMS and Billing etc.
• System testing and UAT testing of different AT&T U-verse services such as IPTV, VOIP, HSIA, DSL etc.
• Reconciliation Testing across two different version of Amdocs billing systems ie.. Enabler 6.0 and 7.5 and generated reconciliation reports.
• Execution of Test Cases, Defect Tracking and Reporting in Quality Center.
• Coordinated with offshore team for Test execution and issue resolution in given time line.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Provided technical and functional guidance to offshore and onshore team member.