SUMMARY:

• Passionate I.T Professional possessing 9+ years of Quality Assurance Experience. Experienced in the Software Development Life Cycle, Defect Management Life Cycle and Project Management.
• Well versed in variety of testing methodologies - (Agile/Scrum, Iterative and Waterfall ) and tools
• Experienced in system analysis, design, Quality Assurance , Manual, Automation and API Testing , EDI Compliance testing. Deep understanding of Test Environments including SIT and UAT environments
• Experienced in the different types of testing which includes System, Integration, Functional testing, User Acceptance testing (UAT), Black Box Testing, Stress/Load Testing, IVR tests, Manual and Regression testing with Automation Testing tools. Experienced in Writing Test plans, Use Cases, Test cases, and System design & Requirement analysis, Mobile Apps testing- (IOS, Android).
• Advanced in developing Test plans, Test cases, Test Data, Defect Tracking & Reporting: Innate Ability to perform under stressful deadlines, and a team player.
• Expertise in Problem solving and Bug Tracking Reporting (Severity, Reproducibility, Status)
• Experienced in Back-End (Database) testing using SQL and UNIX.
• Team Lead with great Communication and Verbal skills and a proven track record as a liaison between business stakeholders and the development teams.
• Possess Automation Testing Experience using QTP and Selenium WebDriver and Grid
• As Business Analyst /QA on various projects, played role of Subject Matter Expert on Mortgage Origination, Billing, Tax and International Business and Invoicing and helped to identify, understand, document Business requirements that delivered results that met the Organizations Goals.

TECHNICAL SKILLS:

Testing/Bug Tools: HP ALM, Quality Ctr. 10, Microsoft Test manager (MTM), Team Foundation Server (TFS), Rally, ARIA, Jira, QTP, LoadRunner, SOAP UI, Selenium

Operating Systems: WIN 2003-Windows 10, Mac OS Maverick, and UNIX/LINUX

Web Technologies: Java, JSP, HTML/XML, JavaScript, VB Script, HTTP/HTTPS, C#, .NET, PHP, EDI

RDBMS: SQL Server, MySQL, Sybase SQL Advantage, DB2, MS Access, Oracle 11g

Navigators: Internet Explorer, Google Chrome, Firefox, Safari

Database Programming: SQL (Advanced- UNION, JOIN, WILDCARDS, VIEWS ), PL/SQL, UNIX

Business Analysis Tools: MS Project, MS Visio, MS Office-Advanced Excel-VLOOKUPS, SUMIFS, etc.

EXPERIENCE:

Quality Assurance Analyst

Confidential, Arlington, TX

Responsibilities:

• Acted as Liaison between FIS s (Financial Solutions- Third Party Software Vendors) Software Developers, Technical Analysts, Business Analysts and stakeholders to ensure that new and existing software and system features performed in accordance with expected results
• Performed full Integration, functional, Regression and Ad-hoc testing of GM s new AF ( Automotive Finance) and DM (Default Manager) systems after new software functionalities and enhancements were added to current SSP Software architecture . Testing for new Functionalities included- The Fair Market Value feature based on Third Party Vehicle Valuation systems, End of Term Final Payment Functionalities, and Loan/Lease Deferments for US and Canada Retail and Lease Loan Products
• Gathered Business, Interface & Functional Requirements, and created Test plans and Test Cases for testing new Features, Regression and validating the successful data conversion of existing Lease and Loan Portfolios into AF and DM . Worked with FIS consultants to validate detected bugs and issues, and helped to resolve these issues quickly within sprints
• Owned the Past Due/Partial Pays/ Tax and portions of Financial Accrual features in existing US and Canada Loans and Lease Portfolios that needed to be converted from Legacy AS400, InfoLease and LeaseMaster systems into the new AF and DM applications for SSP. I successfully ensured that these features were correctly converted into the new Softwares and completed work ahead of September 15, 2017 deadline. Also helped other teammates with their testing to ensure that majority of testing was completed for project.

Environment/Systems/Tools: Hybrid Agile/ Waterfall environments; Systems included AF (Automotive Finance), DM (Default Manager), InfoLease (Canada Lease), LeaseMaster (US Lease) and using tools such as AS400, Jira, ALM, Artiva, MTM

Platform/Application Type: XML, XLT, Java, .Net, JSP

Lead. Quality Assurance Engineer

Confidential, Irving, TX

Responsibilities:

• Served as Liaison between Software Developers, Business Analysts and stakeholders to ensure that new and existing software and system features performed in accordance with expected results
• Performed full Integration, functional, Regression and End-to-end testing of Web portals and systems after new software functionalities and enhancements were added to existing Mobile Apps, Freight, EDI, AS400, Web Applications and third Party systems. Assisted and mentored other junior team members to contribute towards team goals.
• Gathered Business & Functional Requirements, and created Test plans and Test Cases for testing Applications and Systems. Reported and provided constructive feedback on detected bugs and issues, and helped to resolve these issues quickly within sprints.
• Performed Database Testing, Web-based and Back-end testing to validate systems Data Integrity
• Wrote SQL queries from scratch as part of Backend/database testing
• Validated the right API responses between the multitier systems and UIs using SOAP UI for API tests
• Utilized EDI Notepad/ Validators to translate various x12, 212, 214, HIPAA file formats for compliance tests
• As part of the Migration team, I owned and led QA team in successful migration of Newly acquired company s AS400 into our existing systems after Confidential bought Towne Air in Spring 2015.

Environment/ Tools : Agile environment and using tools such as AS400, Jira, LoadRunner, QTP, MTM, TFS

Platform/Application Type: XML, XLT, Java, .Net, JSP, JMS, C#, Web Services

Lead Quality Assurance Analyst

Confidential, TX

Responsibilities:

• Generated various Reports to track testing and analyze results. Coordinated Testing for a UAT Team of 5: Assigned Tasks to team members based on Individual strengths for Optimal results
• Motivated & mentored team to meet test deadlines: Team met its deadlines 100% of the time and exceeded Test Case Execution and Pass rate targets of 95% for Execution and 90% for Passed scripts
• Defects were raised, resolved and closed timely: Blocker/Critical defects were actively worked on
• Led the team through 8 releases comprising over 5 different product features, and ultimately pushed the Confidential Cloud application into Production in Half the time it was scheduled to be released .
• As Member of the UAT (User Acceptance Testing) Team which represented both the Confidential USA and Confidential International Billing/Legal Teams , I Owned the Billing/Tax Module of Application and ensured that all Requirements were satisfied in set Cloud Application
• Led Team in Performing a Full Integration Testing of the Billing, Tax, Products, Legal, Performance, and Vendor features in Confidential Cloud and Marketplace after every Iteration/build. Created Test plans that incorporated the Tests to be performed, roles & responsibilities, prerequisites, test environment, timelines, Deliverables, Assumptions & risks, Automation tests, Glossary, Success & Fail plans for every Build. Helped to Integrate Test suites that outlined test cases specifically to test the Integration of the Applications, Database and the whole systems. Raised defects and retested components. Repeated Full integration/ regression test cycles until components were successfully integrated. Maintained various Key Performance Indicators (KPI)s to manage project and reporting.
• Worked with various Offshore and US Business teams and vendors to ensure that certain features and requirements were fulfilled. Reviewed/Finalized software/system design requirements
• Tracked outstanding issues and worked with various offshore teams, developers and vendors to ensure timely fixes. Performed Regression using Selenium WebDriver and Grid.
• Created test cases to cover business requirements for both Billing, Tax, Products, legal, etc and tested and reported defects in QA, Staging and Production environments
• Ensured that all product features were in compliance with the various business requirements for all 26 International Countries and the USA.
• Performed Back End testing of various Systems including Vertex, ARIA and Oracle.
• Wrote SQL queries from scratch using relevant data dictionaries and permissions
• Achieved 90% Pass Rates for various Billing and Tax Requirements, and helped push the Confidential Cloud Application closer towards Production within 6 months of joining the team: Ultimately helped to release Confidential Cloud to Production in spring 2015, cutting the release time in 2 years.
• Validated the correct API calls and GUI tests between systems using SOAP UI.

Environment/ Tools : Agile environment and using tools such as Jira, Rally, ALM, QTP, MTM, TFS

Platform/Application Type: XML, Java,.Net, JMS, Web Services, Cloud Applications, Web services

Quality Assurance Analyst

Confidential, Dallas, TX

Responsibilities:

• Participated and Initiated Team meetings on a regular basis and was involved in active discussions in order to improve the testing quality with better strategies and testing approach
• Extensive knowledge of SDLC /DMLC
• Reviewed the Business Requirement Documents with the business and development teams to understand the architecture and functionality of the applications
• Involved in the development of test plan, test strategy and performed functional and UAT testing for the same applications: Participated in team meetings to discuss the testing issues and Sprint planning
• Managed individual test cycles, reported defects and worked with analysts, defects triage team and developers to resolve problems
• Performed End-to-End testing for full functionality and EDI Compliance/ data Integrity testing
• Utilized HP Quality Center, MTM and sometimes TFS based on teams as a defect tracking tool
• Run Component Testing, Functional Testing, Integration Testing and Regression Testing
• Performed Regression testing for every new build
• Involved in extracting client side and server side exception logs during AUT using UNIX command on Linux and Solaris operating systems.
• Conducted API testing using SOAP UI to validate API calls and GUI of the multitier system
• Queried the Database (backend Testing) using SQL statements (including SSIS).
• Wrote SQL queries from scratch as part of Backend/database testing
• Run Automation Tests using QTP and Selenium WebDriver and Grid
• Utilized EDI Notepad/ Validators to translate various x12, 834, 835 files for compliance and Integration testing
• Compiled knowledge base of projects which helped in resolving defect effectively in UAT testing

Environment/ Tools : Agile environment and using Genesys, Jira, HP ALM, LoadRunner, QTP, MTM, TFS

Platform/Application Type: XML, XLT, Java,.Net, JSP, JMS, C#, Web Services

QA Analyst

Confidential, Dallas, TX

Responsibilities:

• Reviewed all the application documents and created test plans
• Created test cases to perform functional and regression testing
• Performed Functional. Integration, Smoke, Regression Testing of various builds in the SDLC
• Performed Manual testing using the test cases developed and reported defects to developers using HP Quality Center and TFS
• Executed Test Cases on each QA release, pre-production and post- production release timelines from Development team and Project Manager
• Reported and Generated defect reports for Test Leads, developers, Defect triage team and Release Teams using MTM and sometimes TFS based on assigned teams
• Retested Fixed Defects and verified if specific functionalities were working according to Assigned requirements. Conducted API and GUI testing using SOAP UI.
• Performed extensive database testing to verify the results generated by the batch applications. Wrote many complex SQL queries from scratch (Including SSIS) to query the database .
• Performed EDI (Electronic Data Interchange) Compliance/ Data Integrity testing using EDI validators for file formats x12 .
• Run Automation tests on Application using QTP and Selenium IDE

Environment/ Tools : Agile environment and using tools such as Jira, QTP, Bugzilla, HP QC 10, MTM, TFS

Platform/Application Type: Java,.Net, Web Services,