SUMMARY:

• More than 13 years of progressive experience in Information Technology (IT), Testing/Quality Assurance, Test/QA Management, and Configuration Management (CM) duties on client - server and web-based applications as well as highly scalable enterprise systems.
• Strong knowledge of QA processes, testing approaches, and methodologies.
• Experienced in requirements gathering, and working with various other functional groups (Project Planning Teams, Development Teams, Business Owners, and End Users).
• Adept at creating Test Plans, Test Cases, and performing Test Analysis.
• Experienced in working with different Methodologies like Waterfall, Agile, and RUP.
• Worked in fully Agile companies with two (2)/three (3)/four (4) week sprints/iterations, partner sharing, stand-ups, and scrums for over 6 years.
• Designed regression and functional test specifications, and executed tests against strategic Agile projects eliminating significant front-end and back-end issues.
• Knowledgeable in QA Management concepts and processes, work hand-in-hand with the Chief Technology Officer (CTO) and internal groups like the Project Management Office (PMO), Software Development (SD), User Acceptance Testing (UAT).
• Write/update Best Practices (BPs) and Standard Operating Procedures (SOPs).
• Knowledgeable in Configuration Management concepts and processes, worked hand-in-hand with the CM Manager and companies outside Confidential that handle Central CM (CCM), Database (DE) and Independent Verifications and Validation (IV&V) services.
• Comfortable with various types of testing, including Acceptance, Black Box, Compatibility, Functional, Integration, Government Witness Testing (GWT), Load, Performance, Regression, System, 508 Compliance, Ad-hoc, and Exploratory Testing.
• Experienced with various defect tracking tools, including TestDirector, HP ALM Quality Center (QC), Rally Unlimited Edition, IBM ClearQuest, IBM Rational Team Concert (RTC), JIRA, MKS, and Trac.
• Experienced with various Configuration Management Repository tools, including IBM ClearCase, IBM Rational Team Concert (RTC), IBM Rational Quality Manager (RQM), IBM Rational Publishing Engine (RPE), Serena Dimensions CM, and Apache Subversion (SVN).
• Experienced with various automation/performance tools, including IBM Rational Robot, IBM Rational Functional Tester (RFT), IBM Performance Tester (RPT), IBM Rational Test Virtualization Server (RTVS), HP Quick Test PRO (QTP), Selenium IDE, Selenium GRID, HP LoadRunner, and HP WinRunner.
• Proficient with other tools/frameworks, including SQL, SQL PLUS, SQL Developer, Teradata SQL Assistant 12.0, TOAD 9.1/9.5/11.0 , SharePoint Framework (SPCAF), MS Office 2003/2007/2010/2013 , JAWS 6.0/10.0/12.0 , IBM RequisitePro, IBM Rational Requirements Composer (RRC), Cygwin, Eclipse, PuTTY, soapUI 2.5, ITKO/CA LISA Service Virtualization (LISA) 7.1, BusinessObjects XI R3, Crystal Xcelsius, Informatica PowerCenter 8.6.1, webMethods 8.

TECHNICAL SKILLS:

J2EE, ASP.NET, .NET Java, HTML, Oracle Siebel 8.2, Oracle PeopleSoft HCM 9.1, PowerBuilder 8.0, Oracle Service Bus (OSB), Informatica 9.5, Crystal Reports 10, Windows XP/NT/9x/2000/3.xx/Vista/7/8, SQL, SQL PLUS, SQL Developer, Teradata SQL Assistant 12.0, TOAD 9.1/9.5/11.0 , MS Office 2003/2007/2010/2013 , JAWS 6.0/12.0, VMware 7.1, Selenium IDE 1.6.0/1.7.2 , Selenium GRID 1.0.8, IBM Rational Robot 7.0, IBM Rational Functional Tester 8.0, IBM ClearQuest, IBM ClearCase, IBM RequisitePro, IBM Rational Team Concert (RTC), IBM Rational Quality Manager (RQM), IBM Rational Publishing Engine (RPE), IBM Rational Requirements Composer (RRC), IBM Rational Functional Tester (RFT), IBM Rational Performance Tester (RPT), IBM Rational Test Virtualization Server (RTVS), Serena Dimensions CM, Serena Release Manager, Apache Subversion (SVN), MS SharePoint 2007/2010, SharePoint Framework (SPCAF), Oracle 9i/10g/11g/12c, Teradata, WebLogic 10.0, HP ALM Quality Center (QC) 9.0/11.0, MS Visual Studio 10, Gallio 3.3, WatiN 2.1, HP Quick Test PRO (QTP) 9.0, LoadRunner 9.0, WinRunner 8.0, Mercury TestDirector, JIRA, Rally Unlimited Edition, MKS, Trac, starTraffic (edmunds Internal Advertisement Tool), DAY CRX (Content Repository), DoubleClick Dynamic Advertising Reporting & Targeting (DART), Cygwin 1.7, Eclipse 3.7, PuTTY 0.62, soapUI 2.5, ITKO/CA LISA Service Virtualization (LISA) 7.1, BusinessObjects XI R3, Crystal Xcelsius, Informatica PowerCenter 8.6.1, webMethods 8, Adobe PhotoShop CS6, Adobe InDesign CS6, Adobe Muse, Adobe Lightroom 4

EXPERIENCE:

Confidential, Calverton, MD

QA Lead/Sr. Test Engineer

Responsibilities:

• Supported the TSA, Technology Infrastructure Modernization (TIM) program, TIM will be TSA’s centralized system for enrollments, vetting, adjudication, and redress mission services in support of the maritime, surface, and aviation program requirements.
• Supported CMS, Federally-facilitated Marketplace Small Business Health Options Program (FFM-SHOP). FFM-SHOP will be CMS’s small business piece where employers and employees pay/enroll/buy healthcare from providers for all employees within a company.
• Responsible for all QA management efforts and test tools activities from integration, training, demoing, documentations, working with the client and other venders to make sure the systems are stable, functional, and versions are up-to-date.
• During my TSA work I led a team of 6 testers, 3 functional, 1 performance, 1 automation tester, and 1 508 tester.
• During my CMS work I led a team of 7 testers, 4 functional, 1 performance, 1 automation tester, and 1 508 tester.
• Managed and coordinated all User Acceptance Testing (UAT).
• Tools that I configured are Rational Team Concert (RTC), Rational Quality Manager (RQM), Rational Publishing Engine (RPE), Rational Requirements Composer (RRC), Rational Functional Tester (RFT), Rational Performance Tester (RPT), and Rational Test Virtualization Server (RTVS).
• Setup projects/permissions/roles and other admin tasks in RTC and RQM.
• Conducted black box and white box testing of Java-based and SharePoint Framework (SPCAF) web pages confirming that the code adheres with the business requirements.
• Created templates, queries, reports, and analysis using RPE/HP ALM Quality Center (QC), these reports/analysis where needed for status, tracking, transparency, and program/project success by the Program Manager, Project Manager, and the Contracting Officer’s Technical Representative (COTR).
• Verified data which was number of documents per project/release, level of effort (LOEs), and progress of projects/releases.
• Created dashboards and analysis documentation for the program and upper management.
• Performed Functional Testing of the Web services using soapUI and LISA.
• Created and executed LISA & soupUI Scripts for the Web Services testing.
• Responsible for the all tools data for the TIM/FFM-SHOP applications.
• Update Test Plans and Test Reports with test tools tasks and deliverables accordance with Confidential Software Engineering Institute Capability Maturity Model Integration (CMMI) Level 3 processes.
• Wrote complex Test Plans and Test Cases to ensure accessibility standards were met.
• Verified that all the processes meet CMMI level 3 process areas and worked with management to maintain the CMMI level.
• Responsible for tracking all metrics, such as defect densities and open defect counts.
• Worked with Project Management Office (PMO) support to build checkpoints into schedules and Project Plans for QA to be involved in process improvement and efficiency.
• Designed regression and functional test specifications, and executed tests against fully Agile projects eliminating significant front-end and back-end issues.
• Wrote/updated Best Practices (BPs) and Standard Operating Procedures (SOPs).
• Created training documentation for internal and external teams.
• Worked closely with external test teams to go over, consolidate, understand, and answer any questions to move the testing, the release, the project forward.
• Worked with the Functional test team and the users to review, create BPs for RTC, RQM, RFT, RPT, and RTVS.
• Worked hand-in-hand with the Project Managers, TSA/CMS admins, and CMs, and database venders on all test tools updates, issues, risks, milestones, deadlines, and concerns.
• Led test related demos for external test team members.
• Coordinated with offshore BAs/developers to bring in/pull custom code (hCentive code) into an HP environments for external testing.
• Most work is conducted on virtual machines (VMs), we also use Workplace as a Service (WPaaS) for all development efforts.
• All deliverables go through a peer review process and a QA process, this is where technical and grammar issues are found and corrected.

Confidential, Falls Church, VA

QA Manager

Responsibilities:

• Responsible for managing, planning and developing QA plans, tracking/process documentation, and all deliverables like Project Schedules (PS), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), Software Design Document (SDD), Test Plans, Test Cases, Test Reports, Executive Summaries, and Pass/Fail forms.
• All deliverables had to go through a peer review process and a QA process, this is where technical and grammar issues are found and corrected.
• Applications that I worked on and was responsible for were eWorld Enterprise Content Management System, Gateway, eRegistration, Bar Code Labeling, NTA Pull/ISS Replacement, CASE, and CASE II.
• Managed and coordinated all UAT.
• Worked with Project Management Office (PMO) support to build checkpoints into schedules and Project Plans for QA to be involved in process improvement and efficiency.
• Developed streamlined procedures and implemented content management systems, Standard tool sets, and compliance oversight.
• Worked with four (4) week sprints/iterations on two (2) of the nine (9) projects.
• Verified that all the processes meet CMMI level 3 process areas and worked with the CTO office to maintain the CMMI level.
• Responsible for documents like the Test & Evaluation Master Plan (TEMP) and Test Analysis Report (TAR).
• Wrote/updated Best Practices (BPs) and Standard Operating Procedures (SOPs).
• Worked on and coordinated the Engineering Change Proposals (ECPs) and System Change Requests (SCRs) with the Software Development (SD) and UAT teams.
• Used and managed QC for quality of projects/releases, worked with all teams to make sure all modules were used correctly and that there was traceability throughout the projects.
• Setup projects/permissions/roles and other admin tasks in QC.
• Verified data points like number of documents per project/release, level of effort (LOEs), and progress of projects/releases.
• Created dashboards and analysis documentation for the Chief Technology Officer (CTO) and upper management.
• Worked with the SD team to review, create BPs for HP Quick Test PRO (QTP) to automate 200+ high priority webs pages.
• Provided leadership in developing Policies, Standard Operating Procedures, Compliance Audits, and Training to ensure compliance to section 508 across the Agency.
• Guided the JAWS QA sessions to ensure DOJ sites adhered to strict 508 standards.
• Advanced to Section 508 Critical Partner role to consult with diverse application teams, Security Teams, and Executive Management Reporting.
• Worked with Government 508 Coordinators to help develop workflows and ensure Policies are be followed.
• Member of the Executive Office for Immigration Review-Information Resource Management (EOIR-IRM) Change Request Board (CCB) where members review, approve, and/or deny all Operations & Maintenance (O&M) work (ECPs, and SCRs).
• Worked hand-in-hand with the CTO and SD teams on quality of projects, releases, and documentation.
• Created new documentation to take full advantage of QC and other tools.
• Created training documentation for internal and external teams.
• Worked with the SD and the PMO teams in conjunction with Serena Dimensions CM for version control and checking in/out and labeling all code Configuration Items (CIs).
• Worked with the SD and the PMO teams in conjunction with Serena Release Manager to automate and implement releases, Serena Release Manager tracked approvals and built audit trails.
• Worked with the SD and PMO teams in conjunction with SharePoint 2010 for version control and checking in/out and labeling all deliverable documentation CIs.
• Worked with outside teams like requirement analyses, development, and testing.
• Took meeting minutes and notes in key weekly meetings.
• Introduced/managed/demoed a peer review process with a matrix and sign off for all deliverables.
• Ran weekly status meetings with Program Managers, Project Managers, and the CTO.
• Revamped/reformatted/streamlined many of the templates that DOJ uses.

Confidential, Rosslyn, VA

Sr. Test Engineer/Configuration Management

Responsibilities:

• Responsible for managing, planning and developing Test Plans, Test Cases, Test Strategy, test scenarios, test data, Executive Summaries, Test Reports, and testing procedures for the redesign of all State applications including Immigrant Visa Information System (IVIS), Diversity Visa Information System (DVIS), Immigrant Visa Allocation Management System (IVAMS/IVAMSWEB), Petition Information Management System (PIMS) and the Electronic Diversity Visa (eDV). Also, coordinating and executing system and regression testing, as well as tracking opened and closed defects, bugs, and other failures by utilizing Rational Suite.
• Worked with the Test Manager to create data flow diagrams and developing use cases to assist in testing within the internal and Independent Verifications and Validation (IV&V) test teams.
• Used Rational Robot for automation, built and executed multiple scripts in a client/server and web environment.
• Worked with the Program Manager, QA Manager, CM Manager, Development Manager, and Test Manager when participating in the Standard CMMI Appraisal Method for Process Improvement (SCAMPI) phases.
• Verified that all the processes meet CMMI level 3 process areas and worked with the QA Manager to maintain the CMMI level.
• Responsible for DoS’s application, modification, and enhancements. Duties include analyzing Change Configuration Requests (CCRs), Test Incident Reports (TIRs), and Emergency TIRs.
• Responsible for tracking quality assurance metrics, such as defect densities and open defect counts. Assisting with testing the configuration , integration , and upgrading of the Refusal Screening & Verification Processing (RSVP), Telecommunications Manager (TCM), Distributed NameCheck (DNC), CLASS NameCheck and National Crime Information Center (NCIC) programs.
• Responsible for developing application test guides for quality applications at the software release level. Also, applying testing strategy for conformance with the DoS’s testing methodology. In addition, focuses on developing test objectives, strategy plans, and documentation in a client/server and Web environment.
• Conducted testing of PeopleSoft HCM application confirming that the code adheres with the business requirements.
• Conducted black box and white box testing of .NET, Siebel, SharePoint Framework (SPCAF), and PowerBuilder web pages confirming that the code adheres with the business requirements.
• Tested all external/internal applications for 508 Compliance using JAWS 12.
• Wrote complex Test Plans and Test Cases to ensure accessibility standards were met.
• Attended all Government Witness Testing (GWT) events concerning IVIS, DVIS, IVAMS, PIMS, and eDV.
• Created Test Plans, Test Cases, and Test Reports, test execution in accordance with Confidential Software Engineering Institute Capability Maturity Model Integration (CMMI) Level 3 processes.
• Responsible for all test documents to be internally and externally peer reviewed by the project teams.
• Forwarded verified issues to developers, and regression test fixes to ensure defect resolution.
• Conducted execution of test conditions and Test Cases.
• Performed evaluation of expected vs. actual results.
• Documented actual results and system deficiencies.
• Used SQL Server, SQL PLUS, and TOAD for Oracle for data integrity validations.
• Updated the status of problem reports in ClearQuest and later Rational Team Concert (RTC), and create and revise test specifications to document functional and regression testing of assigned State applications.
• Created templates, queries, reports, and analysis using Rational Publishing Engine (RPE), these reports/analysis where needed for status, tracking, transparency, and program/project success by the Project Manager and the Government Task Manager (GTM).
• Worked hand-in-hand with UAT to assist and support.
• Implemented CM standards, policies and procedures.
• Performed version control of configuration items under development/maintenance, including source, documents, scripts, requirements and other identified configuration item components.
• Implemented and maintain the CCR process.
• Implemented and facilitate the CCB.
• Worked with our development/testing/CM/Central CM (CCM) teams in conjunction with ClearCase and later RTC for version control and checking in/out and labeling Configuration Items (CIs).
• Worked with SharePoint 2007 for version controlling non-deliverable but project specific documents.
• Established and maintain all CM controlled libraries.
• Worked with companies outside of Confidential that handle CCM, database, and IV&V services.

Confidential, Manassas, VA

Sr. Test Engineer

Responsibilities:

• Responsible for all JOPES integration testing for IDE GTN Convergence (IGC).
• Responsible for making sure that all JOPES data was consumed by IGC.
• Setup different modules, applications, and tested using custom built testing modules
• Worked with Oracle 10g, Oracle Service Bus (OSB), Informatica, Teradata, and different staging environments.
• Configured Internet Information Services 6.0 (IIS 6.0) to make software stable and efficient on local boxes and virtual machines (VMs).
• Tested the dashboards and reports after development team pushed the new code to the TEST environment, used Crystal Reports to test.
• Used QC for writing and tracking Test Cases.
• Conducted execution of test conditions and Test Cases.
• Performed evaluation of expected vs. actual results.
• Documented actual results and system deficiencies.
• Supported the IGC PMO during 508 Compliance Testing using JAWS 12, Interoperability Testing, UAT and operational assessment efforts.
• Wrote SQL and SQL PLUS queries for data integrity validations.
• Used Teradata SQL Assistance for running queries and retrieving data.
• Wrote complex Test Plans and Test Cases to ensure accessibility standards were met.
• Attended all Government Witness Testing (GWT) events concerning JOPES and any linking applications.
• Wrote up Test Problem Reports (TPRs) for any issues during testing.
• Performed functional tests in Defense Information Infrastructure Common Operating Environment (DII COE), and conducted security testing of several JOPES applications in both the GCCS 4.1 and 4.2 environments.
• Forwarded verified issues to developers and regression tested fixes to ensure defect resolution.
• Created system Test Plans, Test Cases, and Test Reports, test execution in accordance with Confidential Software Engineering Institute Capability Maturity Model Integration (CMMI) Level 3 processes.
• Designed regression and functional test specifications, and executed tests against strategic Agile-based projects eliminating significant front-end and back-end issues.
• Updated the status of problem reports in ClearQuest and created and revised test specifications to document functional and regression testing of assigned IGC (DoD) applications.

Confidential, McLean, VA

Test Engineer

Responsibilities:

• Led the automation effort using Selenium IDE and Selenium GRID automate 175+ high priority webs pages.
• Wrote SQL queries and used TOAD for Oracle for data integrity validations.
• Worked on local box and web-based applications.
• Worked at clients’ location, at the Defense Information Systems Agency (DISA) labs to investigate, reproduce, and determine the root cause of reported issues.
• Created Test Plans, Test Cases, and Test Reports in accordance with Confidential ' Software Engineering Institute Capability Maturity Model Integration (CMMI) Level 4 processes.
• Performed functional testing in Defense Information Infrastructure Common Operating Environment (DII COE), and conducted security testing of several JOPES applications in both the GCCS 4.1 and 4.2 environments.
• Used Apache Subversion (SVN) for the CM process, all deliverables, code, and release info was kept in this repository.
• Forward verified issues to developers and regression tested fixes to ensure defect resolution.
• Worked with Subversion for version control, updated numerous documents and created new documents using this tool.
• Worked four (4) of the eighteen (18) projects Agile with four (4) week sprints/iterations.
• Participated in daily Stand Ups and Scrums for information to be timely, clear, and to be aware of issues sooner.
• Update the status of problem reports in MKS (defect tracking tool), and created and revised test specifications to document functional and regression testing of assigned JOPES (DoD) applications.
• Designed regression and functional test specifications, and executed tests against strategic Agile-based projects eliminating significant front-end and back-end issues.
• Verify bug fixes and conduced regression tests to insure functionality with specs.

Confidential, Santa Monica, CA

Quality Assurance Engineer/Lead QA

Responsibilities:

• Established, managed and tracked Quality Assurance processes for revenue-based ads, enhancing efficiency of the weekly, monthly, and yearly deployments.
• Conducted white box testing of HTML-based and Java web pages confirming that the code adheres with the business requirements.
• Worked with the QA automation team using QTP to automate 250+ high priority webs pages with media rich advertisements.
• Used LoadRunner to performance test key web pages like homepages, login screens and verification screens, and pages with multiple and media rich advertisements.
• Worked/managed/coordinated an offshore testing team for ads testing, the offshore team was responsible for testing most high priority ads at 12:00am (PST), sometimes with guidance, and sometimes independently.
• Worked with Release Management on Continuous Integration for all Ad based enhancements and bug fixes.
• Worked with the automation team using VBScript to automate web pages.
• Documented defects in JIRA and after moving to Agile, Rally (Project Management tool) issue tracking systems and interfaced with the Ad Operations team, Creative Ad Services department, management, and development team to expedite resolution.
• Using Rally I used/worked in Agile Portfolio Management, Agile Product Management, Agile Program Management, Quality Management, Time Tracking, and Idea Management tools.
• Participated in design reviews ensuring reliability and quality considerations are well defined and documented in quality plan.
• Designed, created, managed, and monitored dashboards using Confluence to track progress and effectively communicated enhancements and bug fixes of critical advertising subsystems and tools.
• Responsible for Quality Assurance of all new weekly ad launches ensuring on time delivery and correct content.
• Designed regression and functional test specifications, and executed tests against fully Agile projects eliminating significant front-end and back-end issues.
• Worked with two (2) week sprints/iterations.
• Participated in daily Stand Ups, Scrums, and Scrum of Scrums for information to be timely, clear, and to be aware of issues sooner.
• Improved QA testing procedures to enable targeted testing of the code and User Interface.
• Responsible for providing training to new employees and peers.
• Reviewed and analyzed technical documentation that impacts QA activities and requirements.

Confidential, Germantown, MD

Quality Assurance/Test Engineer

Responsibilities:

• Led the 508 compliance testing efforts of the U.S. Department of Education (ED) website/applications using JAWS 6.
• Documented and championed defects in ClearQuest.
• Developed SQL scripts via TOAD for Oracle to validate data in 250+ tables.
• Participated in linking documentation efforts through RequisitePro.
• Wrote complex Test Plans and Test Cases to ensure accessibility standards were met.
• Performed black box, regression, and integration testing of windows-based applications verifying that the functionality meets documented requirements.
• Designed and executed rigorous Test Cases making a major contribution to the stabilization of internal tools.
• Wrote Test Plans and performed QA testing on product releases, targeting areas of new functionality, regression testing of bug fixes and negative testing.
• Worked with WinRunner to automate 150+ screens like login screens and verification screens.
• Worked with LoadRunner to check stability of the entire web application on local box and virtual machines using internal networks and client networks.
• Reviewed, approved, and provided feedback on Test Plans and Test Specifications written by peers.

Confidential, Los Angeles, CA

User Support

Responsibilities:

• Received and maintained Software Change Requests from clients as well as performed final testing of requested changes in staging environment.
• Assisted customers with computer setup and configuration.
• Troubleshot and configured e-mail clients, web browsers, and proprietary office applications for corporate users.