SUMMARY:

• 14.8 Years of extensive experience in product life cycle roles involving specification, design, development, validation and sustenance and clear understanding & appreciation of the full development life cycle. Seasoned candidate across various roles in Analyst, design, management and validation functions in Telecom - Cable and Wireless, ecommerce, Travel, Business and CRM Functions, Billing, Portal and Web services Applications, embedded devices, Wireless and wireline services, mobile devices, IPTV and RF STBs/Digital media cable head end devices. Digital Media (Cable/Network operator) domain and technical expertise.
• 13+ years of experience as Telecom Consultant - Prod & Ops Support/Tester/Lead/SIT and UAT
• Extensive experience in Web services-API, Enterprise E2E Test, Integration, Mobile Testing, UAT, Deployment, Production, Automation, Set Tops Device Testing, DAC Configuration, EAS, ECS Configuration, CMTS - ARRIS, CISCO, Cable Head Ends, Data Center Racks Configuration for Set tops, Device Automation, Activation, Provisioning and Fulfillment, Code Downloads, Guide Validation, DVR, PPV, Scheduling, Linear Channels, Streams, TMC Automation.
• Worked on Gain speed Access Controller, MX80, MVLT Video Engine, DOCSIS 3.1 and Remote Phy & MacPhy, etc.
• Experience in GSM, CPE Devices - Set tops Testing-Video, Confidential X1, Confidential World Box 2.0, and Native device testing, SVOD, MDVR, XB3 Devices, DTA, Voice and Data, Android, iOS, DAC and DNCS Configurations, CISCO(DNCS), ARRIS(DAC) & Pace, GSM, IN and Networking.
• Expertise in setup and supporting Dev & Test Processes in Waterfall & “V”, Agile, Dev Ops, Iterative & Defect Life Cycle and Environment Mgmt., Release Management, Production, Test Tools and Techniques
• Worked on complete life cycle, Expertise in Test Planning, Design & Test Estimations, Test Data Management, Vendor and Client Mgmt., Budgeting, resourcing, Metrics, writing and execution of Test Cases etc.
• In-depth of Development, configuration, testing and BA experience in ecommerce Portal, Travel Services, Configuration Support, BSS and OSS (eTOM) Applications Testing (Fulfillment and Assurance), Billing System - Billing, Rating, Bill Presentment, IPTV, GSM, SMSC, HLR, GSM - Core OSS, Reconciliation, DWH, Informatica, Banking Portals, Credit Cards, Payments, Redemptions, Cloud, Mobile and Tablet Apps Testing - iOS, Android, etc.
• Expertise in CRM and ERP packages - Siebel 7.8, 8.1, Clarify 8.0, SAP CRM, Salesforce (Order Management, OSM - L2C, T2R), Order Management, Contacts, Salesforce Automation, E2E Billing systems in Confidential, CSG, AMDOCS, Oracle BRM.
• Skilled in BSS/OSS functions, Mediation, Rating, Netcracker, Ericsson CBiO, EPC, Order Mgmt, Account and Device Provisioning, Cloud DVR, etc.

TECHNICAL SKILLS:

Project Management Tools: MS Project (MPP), VISIO, MS Office Suite, Macros Automation, etc.

Programming Language: Core Java, Javascript, C++, VB, .Net, Ruby, QTP, Shell Scripts, VuGen, Selenium, PL/SQL, Linux, Perl, MQ Series, Jmeter, Web services, HTML, XML, JSON, PHP, ASP.Net, VB.Net, HP UFT, TestNG, Python, Device Automation

RDBMS: Oracle 10g/12c, Oracle-SQL, My-SQL, SQL Server, MongoDB, Hadoop, DB2

Operating System: UNIX, Linux, Windows, Android, iOS, IBM Mainframes, Nagios, Splunk

Methods: Development, E2E, Integration, Test Data Management - TDM, Regression Manual and Automation Testing in Waterfall, Agile, Lean, Iterative and DevOps

IDE: IntelliJ, Eclipse, Edit Plus, and Notepad++, Selenium

Web Server: Apache Tomcat, IIS, IBM Webspehere, Web Logic

Code Management Tool: VSS, SVN, Maven, Puppet, GitHub, VM ware, Capistrano, Jenkins, Bamboo

Functional Testing Tool: HP UFT 12.01, HP ALM, HP Performance Center, Jmeter, HP Load Runner

Defect Tracking Tools: HP ALM, Jira, Rally, Test Rail, TFS, SVN, and Bugzilla

Other Tools & Technology: Microsoft Office suite, BPM Modeling, XML, HTML, API-Web Services - Rest Client, SoapUI, TIBCO EAI, Web logic Integration, Networking Concepts, Wireshark, Active Directory, vmware, LDAP, Oracle ATG, Confidential CMS, Endeca Search, Django, Net Cracker, Cramer LIMS, Siebel 7.8, 8.1 CRM ecomm.- All Modules, Amdocs Clarify 8.0 CRM, Salesforce UI, Salesforce Automation, Order Management, Oracle CRM, BRM, IX / PX, Resource Management, Payments, Product Configurations, Rating, Billing, Bill Presentment, Amdocs DDP-Order Management,, ACSR - CSG CRM, SAP ERP - CRM, SAP ECC, SAP HR, ETL-Informatica, DWH Testing, PLM Testing, AVAYA / CISCO IVR, Contact Center Management, CMS Media Room, MSAN, AAA, SIP Protocols, IPV4, IPV6, QoS, Confidential Lucent OBILF, DAC Configurations, CISCO Head End - Explorer Configuration (ECS), EC, DTACS, QPSK, GQAM, VOD, Meta Data Services, VOD Content and Search management systems, VOD- UDB Services, HP ALM Tools and Administration, Custom Reporting, Set tops Testing in CPE's - Motorola, CISCO, CISCO CCW, PACE, DTA devices, OTT Device, DAC and DNCS Head end, Guide Search - EPG, DRM, cDVR, Rovi Guide, Gracenote Guide and Cable Content Validation, eTV Apps, Charging, GSM, HLR, VLR, SMS, MMS, Wallet recharge, IN - eServ, Worldbox 2.0, Zodiac Client, DOCSIS 3.1, 3.0, CCAP, CMTS - ARRIS, Gainspeed Access Controller, Ethernet Node, Cisco Routers, TMC Auto., etc.

PROFESSIONAL EXPERIENCE:

Confidential

Software Tester

Responsibilities:

• Performed and managed the activities of the Development, Production, Operations, Functional Testing, Integration, End to End Enterprise Testing, and Specialized Testing, CPE Device Testing, Automation - Continuous Integration and Continuous Testing, Performance, UAT over Telecom, Banking and Travel and Health Care Verticals.
• Responsible for preparing the use cases, converting use cases to requirements, Testing, Prod & Ops Support.
• Performed the Test Strategy, Test estimation, Test Plan, test execution on WEB Services API Testing using Rest, Soap UI, and Cloud Infra testing in CoMPASS UDB - TQM Video. Also performed, Set tops Device Testing, Guide Testing, Channel Lineup, Grid Web services testing.
• Identified and analyzed areas of potential risks in projects, planned corrective and preventive actions for the same.
• Analyze, Identification of business threads, Build Overall Dev and Test Plan & Test Strategy, Design Test Scenarios and also performed manual and automation testing based on requirement. Also, provided support on Prod Test and Ops Maintenance
• Expertise in complete life cycle on Order Management functions in CRM like Product Catalog configurations, customer segmentations, Transaction Analysis, Campaign Management, Sales Force Automation, Opportunity Management, Accounts, Site Visit Scheduling, Contacts, Reporting and Trouble Ticket Management.
• Specialized in CSG, AMDOCS, Confidential IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (Px), Base Line Configuration, External Interface, Migration and Conversion, SIM Management, Offer configurations, Billing Migration/Conversion, General Ledger updates etc.
• Expertise in Avaya/CISCO CMS Call Routing, Work force Management - Blue Pumpkin, Contact Center Support, Nice Recording and Configurations, CISCO Internet Call Manager, Scheduling for Voice, Chat, Mail, configurations, Capacity Planning.
• Expertise in Testing of ecommerce Portal, iOS, Android Mobile Apps and native Apps, Banking, Credit Cards, Payments, Redemptions, SOA Testing using Rest Client, SOAPUI, SQL, Data Migration, etc.
• Worked on BSS/OSS Order Management in Fulfillment and Assurance, Rating, Billing of CDR’s, UDR’s, EDR’s, in Confidential, Product Centre Management, Baseline configuration, Product Catalogue Configurations in Siebel, Siebel CTI Management, Customer and Account Management, Campaign Management, Sales and Opportunities, Site Visit Tracking, Wallet Management, Trouble Ticket Management, Expertise in eTOM Applications
• Specialized in Billing Systems like Confidential IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (PX), Base Line Configuration, External Interface, Migration and Conversion. Expertise in Testing Wireless, Wireline - Voice, Video and Internet - BSS/OSS
• Providing Environment, Production and Operations Support, Ticket Clearance, Providing fast resolution
• Experience in handling medium to large sized teams (Team size: 10-45)
• Developing and maintaining the overall Project Management, Initiation, Budgeting, Risk, Schedule, Monitor & Closure
• Strong influencing and high impact Communication skills to Business, Customer and other Support Teams (Dev/Ops)
• Having a flexible attitude and ability to quickly adapt, learn and implement new skills in less time
• Experience of handling Client Management /Vendor Management facing roles and constantly maintaining high levels of accuracy for the Deliverables provided
• As a Lead, Develop and maintain overall Integration, Development, Project Plan, Test Strategy, Test Plan, Automation, and Metrics for effective Development and Testing.
• Can translate business processes into clear and comprehensive Use Cases and test scenarios.
• Managing project deliverables, managing service escalations, complaints and client interactions
• Performs Planning, Budgeting, Forecasting, Allocation, Estimation, Reviewing and approving effort estimations for projects.
• Facilitating triage of quality issues in projects and applications. Prioritizing Dev, testing based upon requirements priority to support risk-based testing. Timely delivery of assigned modules
• Preparation of Weekly, Monthly, Summary & SMG Reporting to client and other stake holders

Confidential

Consultant, Denver, CO

Technologies: CISCO DNCS, DAC, Hub Router, CMTS, Remote Phy and MAC Phy - Fiber/Ethernode,, WorldBox 2.0, CSG, TMC Server, CCAP, CMTS, Gain speed Access nodes, MVLT Video Engines, Automation using TMC

Responsibilities:

• Working as a Consultant in Video Portfolio under Data & Implementation Centers
• Implementation of new Platforms for Video in Stage for each Confidential and Confidential market. Install, Update and Configure Spectrum Guide, World Box 2.0 provisioning, Data Center Connectivity (CMTS-Arris, Cisco, Virtual CCAP - Access Nodes - Remote Phy, Remote Mac Phy, Gain Speed Access Controller, DOCSIS 3.1, MX 80)
• Troubleshooting of Provisioning, Set top Box Installation in TMC - Video Automation setup in Data Center for Stage Environment and Validation of STB Guide, Hub Validations, Firmware and Device Configuration to support Worldbox
• Currently working to setup Set tops from Newtown Market and connect via Remote Phy to Denver and perform Set tops Validation, Spectrum Guide Validation, Channel Line Up, Hub Validations, VOD, PPV, DVR, Live Streaming validation. Preparing Master E2E Test Plan, Regression Test Suite and perform Testing in Set tops Devices in Humax World box 2.0 in Technicolor, Arris, Humax
• Test Preparation, Manual Test Execution and Automation using TMC, Defect logging and Triage, Provisioning and fulfillment, monitoring of logs, Diagnostic Screen validation, DOCSIS 3.1, Scalars, in projects and applications for Spectrum Guide 2.0 which is a unified guide for Legacy Confidential and Legacy Time warner Cable

Confidential

Consultant/Project Manager, Pittsburgh, PA

Technologies: Oracle Commerce, ATG, BCC, CSC, Endeca - XM, Sterling OMS, CISCO IVR, Mobile Site (responsive web design), WCS, qTest, Load Runner, Selenium JBehave, SonarQube, Bamboo, Git, CICD

Responsibilities:

• Worked as a Consultant/ Project Manager and Integration Test Manager for ecommerce Platform migration to unify both US and Eurasia website through ATG Platform and Sterling OMS
• Working as a Single point of contact lead for all application testing, Integration and End to End Testing, Automation, Performance, External Systems, Security and Mobile App Testing in STLC and Agile-DevOps Model
• Prepared Overall Test Strategy for the entire QA Program - UI, Services, CISCO IVR, Prepare Master Test Strategy, Review of Test Plan, Prepare Automation Strategy, Performance Strategy, Mobile and Security Strategy for Oracle Commerce ATG, OMS, WCS, Feeds, etc.
• Performed and managed the overall activities of the Functional Testing, End to End Testing, Integration Testing, Specialized Test - CISCO IVR, Continuous Integration using Bamboo, Continuous Testing using Selenium JBehave, Cloud Testing using VMS’s and Cloud - Sauce Labs and Testing support
• Plan, Review and approve of Continuous Integration, Continuous Testing using different Automation tools.
• Review of current functional Specs, Authoring of Test Cases, Reconciliation, Resource Planning, Status Review, Prioritize testing based upon requirements like risk-based testing, Functional, Regression, Automation & Performance, etc.
• Triage of quality issues in projects and applications, Automation Feasibility and study using various automation toolsets
• Responsible for Enterprise SMG Reporting, Resource consolidation, Hiring, Training Plan, Knowledge retention, etc.

Confidential

Test Transition Consultant, St. Louis, MO

Technologies: Enterprise Carrier, Siebel, Oracle BRM, Rest API, CSG, ICOMS Mediation and Rating, Finance, HRMS, Salesforce, IT Services

Responsibilities:

• Worked as a QA Transition Consultant - Transition from Legacy Time Warner Cable and Legacy Bright House Networks
• Worked on complete PLM lifecycle on Enterprise Carrier Application which is supported by Time Warner - Digital Voice and Data that has to be merged with Confidential .
• Worked on Complete Transition Plan, Due Diligence, Application Assessment w.r.t. QA and BA. Resource Planning, Resource Consolidation.
• Worked on Complete Transition Plan for 3 months in order to effectively merged to Confidential
• Review of current functional Specs, Authoring, Reconciliation, authoring, Resource Planning, Status Review, Prioritize testing based upon requirements like risk-based testing, Functional, Regression, Automation & Performance, etc. Timely delivery of assigned modules
• Triage of quality issues in projects and applications

Confidential

Lead Consultant, Chicago, IL

Technologies: CMS - ATG, Mobile and Web App Testing, WordPress

Responsibilities:

• Worked as a Lead Consultant - Release Test plan creation, Test Strategy, Test execution, Environment and Release Management for Word Press and CMS ATG Migration
• Worked on complete PLM lifecycle on ecommerce Portal which deals with both Confidential -Catalog Management, Confidential Content Management, Endeca Search - Experience Manager, SAP ECC & CRM
• Performed Test Plan Preparation, Design Test Scenarios, Deployment, Test Execution, Defect Reporting and Triage, Reporting Metrics, Liaise with Vendors, Dev Team and Ops team for effective delivery

Confidential

Consultant/Lead, Downingtown, PA

Technologies: VOD Content and Search discovery, DAC, DNCS, DOCSIS, CSG, AMDOCS, Rovi, Gracenote, etc.

Responsibilities:

• Worked as a QA Consultant and Lead - Release Test plan creation, Test Strategy, Test execution, Environment, Ops, Automation, Configuration, DAC Administration, Deployment, Monitoring, Patch Updates, Release Management, Partner and Vendor Management, Metrics and Reporting
• Performed and managed the activities of the Functional Testing, End to End Testing, Cloud Test, Test Data Management, Web services API Testing, Performance Testing using HP Load runner and JMeter, Specialized Test, Continuous Integration and Testing support for Cable Services in Agile and DevOps Model
• Worked on complete BSS-OSS stack validation for Video, Voice, Data and IP Products.
• Worked on Legacy/X1 Devices for Guide Validation, Closed Captioning, Favorite Search, EAS services, VOD Search/VOD Play, VOD Trick Play, Audio/Video Testing, Diagnostics, Firmware/Guide/VOD update in DAC, MDVR, Cloud DVR, PVR, Swap App Checker, Pop Up Ad's, DAC Administration, Code Download, VOD package Add, Refresh, frozen / black screens, visible artifacts (blackness, blurriness, and jerkiness), and absence of sound
• Expertise in SVOD, MultiDVR, Cloud DVR, VOD Management, VOD Provisioning, VOD packages activation, Refresh, DAC Configurations, Knowledge on Internet of Things (IoT), OTT Video Quality Testing, Knowledge on DRM Validation using external tools like JW Player, DRM Plugins, OMA, Play ready, etc.
• Mobile Apps Validation - Xfinity TV App, Xfinity Portal, OTT Content Validation, API Web services Validation - Rest Method, Digital Rights Management, Monitoring Ads through Analytics tool
• Tested on Devices like PACE RNG 150N and 110, ARRIS - DCX, DCH, RNG, CISCO - RNG, Scientific Atlanta - RNG & XB3
• Biller Features worked on, Create/Modify Customer and Account details, Product Details, Bill Request/Account write off Request, Tariff Configurations - Event Configurations, Rating Catalog, Billing Catalog, Product Configuration, Other Baseline Configuration
• Worked on Bill Process -- > Event Rating and Event Processing - CDR and UDR Validation, Event Rating, Billing - Bill Generation, Bill Formatting and Post Processing, Loyalty Points Calculation, FMS, Revenue Assurance, Bill Confirmation
• Performed the activities of the Integration, Service Request, Functional Test, Specialized Test, and other support teams by effectively putting Environment, configurations, Defect, Monitoring, Access control in place
• Plan, Review and approve of Continuous Integration, Continuous Testing using different Automation tools.
• Effective use of CI/CT testing using Java, Jmeter, Rest Client, Ruby, Capistrano scripts, Fitnesse tools
• Resource Planning, Allocations, Status Review, Prioritize Dev & Testing and Timely delivery of assigned modules. Effectively liaising with other teams
• Facilitating triage of Dev and quality issues in projects and applications, Communications, KPI’s, Service Request, etc.
• Reporting to Onsite Client Manager, SMG reporting - Daily, Weekly, Monthly on ongoing Testing activities.
• Participation in Project audit and other Quality related activities.

Confidential

QA Consultant and Lead, Phoenix, AZ

Technologies: iOS and Android - native App and Mobile App Testing, Confidential Mobile App, mRedeem App

Responsibilities:

• Worked as a QA Consultant and Lead. The requirement is to accomplish the existing Web portal applications like Self Care Card Management, Redeem has been switched to Mobile - iOS and Android Platform
• Performed Requirement Analysis, liaison with back office stakeholders, Prioritization
• Studying the entire application management process, procedures, identifying the QA Points and prepare the same
• Test Case creation, Test data preparation and environment set up in iOS and Android Devices - Testing in both Native Apps and Mobile Apps in Real devices, simulator and Emulators.
• Test case execution, bug reporting and tracking till closure using ALM and Rally.
• Coordinating with the Clients for Tracking and Mitigating the Risks, preparing project presentations for management reviews, business support
• Ensure Timely Delivery & Management reporting to Clients

Confidential

QA and Dev Consultant

Technologies: BSS/OSS Application stacks and Enterprise Carrier, Voice, Video and Data, QTP, Load Runner

Responsibilities:

• Worked as a Dev, QA Lead, BA, Designer (Analyst), QA Tester, Development. The requirement is to accomplish the existing & New Changes occurred in various systems like Siebel, Confidential, HPSA, Portal, PGW, etc.,
• Specialized in Confidential IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (Px), Base Line Configuration, External Interface, Migration and Conversion, BACC provisioning, SIP Provisioning, Number Portability, Numeri track, Remedy, Broadband test, Catalog Validation
• Coordinating Prepared Test Plan, Support, configurations, TDM & Provide Estimation for the Releases.
• Building High Level Test Scenarios, Design & provide walkthrough about the CR or Project to the Testing Team
• Wireless and Wire line in Fulfillment and Assurance, Rating, Billing of CDR’s, UDR’s, EDR’s, in Confidential, Product Centre Management, Baseline configuration, Product Catalogue Configurations in Siebel, Siebel CTI Management, Customer and Account Management, Campaign Management, Sales and Opportunities, Site Visit Tracking, Wallet Management, Trouble Ticket Management, Expertise in eTOM Applications
• Supporting Production and Operations support for OSS Teams and Vendor Management activities
• Coordinator for Test Team, Environment Team & Dev. Team regarding the Projects or CR Execution.
• Reviewing the status of the project and taking corrective measures as required.