Quality Assurance Manager Resume
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PROFESSIONAL PROFILE
- Experienced and results - driven test manager who works effectively in diverse and challenging environments
- Experience in managing complex technical projects
- Experience in solution delivery in a regulated industry and knowledge of Software Lifecycle and Agile Methodologies
- Experience in Validation and Verification activities
- Demonstrated abilities in the areas of software automation, process improvement, and end-to-end software development
- Proven success in meeting critical business challenges with effective solutions that meet or exceed expectations
PROFESSIONAL EXPERIENCE
Testing Champion
Confidential
Responsibilities:
- Manage and mentor QA Engineers and Analysts in quality assurance processes and automation test tools for testing a financial and insurance applications
- Develop and implement testing processes and best practices across all stages (DIT, SIT, End-End, UAT, and Performance0
- Develop learning programs to educate team members in practices and best practices
- Provide leadership in defining, implementing and improving quality and project management processes for all stages of testing (DIT, SIT, End-End, UAT, Performance) including Agile scrums and transition points between Agile and Waterfall models
- Strong analytical skills
- Communicate to the business partners as the conduit to Software Testing
- Communicate with the business regarding timelines and project statuses
- Articulate processes that drive technical requirements and address the impact on testing schedules
- Understand technical implications of business decisions
- Work with technical system owners to determine project timing and resourcing requirements
- Set project scope, priorities, deadlines and deliverable schedules
- Deliver daily and weekly test status reports to Engineering Test Management, R&D, and executive steering committees
- Lead prioritization for competing projects
- Use TFS or HP ALM to manage test artifacts
- Create test frameworks in Selenium
- Create test plans and strategies for large distributed systems
- Create test scenarios per business requirements for Java systems
- Create testing and QA metrics and disseminate reports
- Identify gaps in testing areas and development
- Strong vendor management skills.
Quality Assurance Manager
Confidential
Responsibilities:
- Worked in a fast-paced, agile consumer finance marketplace specializing in Home Improvement software products
- Owned end-to-end software quality, including design and implementation of test frameworks, automated test creation and execution
- Communicated testing status in daily and weekly formats to the appropriate audience
- Evaluated test management, functional automation, and performance test tools
- Selected and implemented Zephyr Community for test management
- Selected and implemented Selenium 2.28 for functional software automation
- Selected and implemented NeoLoad for performance and load testing
- Established the Quality Assurance Program for the Business Services Department
- Managed the testing of Home Improvement credit products
- Worked effectively with all levels of management, as well as cross-functional team members to meet goals
- Defined quality processes and related workflows for DIT, End-End, SIT, Performance, UAT and Production Certification testing
- Managed near-shore and onsite manual and automated testers
- Managed test data refresh and updates to test environments
- Led manual and automated functional and web services testing efforts to ensure functional, usable, and reliable mobile software products
- Delivered daily and weekly test statuses
- Created and managed test management dashboard
Lead QA Analyst/Consultant
Confidential
Responsibilities:
- Work in a fast-paced, Agile software development environment
- Develop and execute business strategies which instill quality into applications
- Create Functional and Performance Test Plans per user stories in Quality Center
- Review test plans with QA Team, Business Analysts, Development, Product and Project Management, UAT Owners
- Used MySQL to feed data into parameterized scripts
- Model business requirements to evaluate performance impacts
- Work with cross functional project teams to define performance metrics and acceptance criteria
- Responsible for leading manual and automated functional and web services testing efforts to ensure functional, usable, and reliable mobile software products
- Mentor QA Analysts in quality assurance processes and automation test tools
- Participate in release validation to ensure successful implementation of AT&T products into Production
- Work effectively with all levels of management, as well as cross-functional team members to meet goals and complete tasks
Technical Test Team Lead/Consultant
Confidential
Responsibilities:
- Designed and implemented agile testing practices in a Test Driven Development environment
- Identified and prioritized high risk requirements from Product and Sprint Backlogs for functional and User Acceptance testing
- Created test cases and scenarios in Quality Center which verified the Customer Service legacy DB2 data set was correctly transformed into the new, Customer Service data source - Oracle 10.0
- Created SQL queries and procedures to validate and verify data
- Implemented best practices on a project-by-project basis
- Partnered with the business stakeholders, software development organization, and technical operations to analyze system components and performance to identify needed changes in the application design & production environment
- Led the automation effort to verify and validate Interwoven/Teamsite templates and forms
- Led releases into Test and Production environments
Lead Test Advocate/Consultant
Confidential
Responsibilities:
- Served as key test management solution provider for Data Conversion
- Implemented and staffed offsite QA/Test site
- Managed offsite testers
- Created SQL queries and procedures to validate and verify data
- Led component and system integration testing initiatives for supply chain management solutions
- Mentored testers in basic quality assurance processes/methodologies
- Verified COBOL and UNIX sourcing applications via SQL Server and Teradata SQL
- Advised the Business Units on User Acceptance testing of Crystal and Microstrategy reports
- Created aggressive test strategy combining component and system integration test plans for customer intensive applications with deliverables and milestones
- Established aggressive model to validate and verify Component and System Integration
- Testing, including analysis and risk escalation procedures
- Analyzed project needs, ensure test management criteria is established and test data is available per test phase
- Developed a regression testing process for maintenance applications
Test Manager
Confidential
Responsibilities:
- Served as key test management solution provider for Data Conversion
- Created SQL queries and procedures to validate and verify data
- Planned, tracked and conducted all system integration and user acceptance testing activities (Quality Center)
- Established and implemented a structured data conversion testing roadmap for large projects
- Analyzed project needs, ensured data conversion criteria was established, and test data was available per requirements
- Implemented and monitored project and product metrics
- Established and implemented conformance to software quality and usability standards
Quality Assurance Manager/Consultant
Confidential
Responsibilities:
- Managed and tested systems requiring extensive data conversion, transformation and cleansing
- Managed an active system integration test cycle, including automation, scripting, test tools, and problem reporting
- Short and long range planning to integrate, test, and evaluate C#, .NET web applications in a classified environment
- Developed and implemented successful quality assurance methods and procedures
- Managed the validation and verification of multiple projects
- Implemented and monitored project and product metrics
- Established and implemented conformance to software quality and usability standards
- Planned, tracked and conducted all system integration and user acceptance testing activities
- Utilized the Rational Unified Process (RUP) per project
- Led and mentored 12 automation test engineers in creating regression test suites
- Managed the development of test plans, schedules, procedures, scripts and reports
Lead UAT Analyst/Consultant
Confidential
Responsibilities:
- Was responsible for all technical aspects of assigned projects
- Created and led test strategy for Sarbanes-Oxley audit
- Enforced standards and code reviews
- Implemented User Acceptance Test and related documentation
- Created and executed UAT Test Plan
- Led and executed User Acceptance Test
- Staffed on and offshore test teams
- Led staff of 10 onshore test engineers
- Led staff of 12 offshore test engineers
- Created and documented test plans according to Use Cases and Business/System Requirements
- Developed test cases and traceability matrices for functional and regression testing
- Created and executed regression test cases via Mercury WinRunner/TestDirector
- Managed the creation and execution of load/performance automated test scripts via Mercury LoadRunner/TestDirector
- Mentored junior test engineers in quality assurance processes and automation test tools
- Created and tracked defects via Scarab and Kintana (ITG)
Lead Quality Assurance Analyst/Consultant
Confidential
Responsibilities:
- Created system test strategy per business requirements and design specifications
- Created functional and regression test cases for web/Java business to business (B2B), business to consumer (B2C), e-bills and e-statement applications using Segue SilkTest
- Staffed test team
- Proposed and mediated integration testing between development groups prior to system test acceptance
- Created SQL queries to verify backend data in UNIX and M/F environments
- Monitored message objects associated with all WebSphere MQ objects such as: queues (local, remote, alias & model), process definitions, channels, listeners
- Created UML, HTML, and XML statements to preload test data
- Debugged Perl and Korn scripts which load the XML and UML statements into ISeries database
- Defect reporting and resolution through SilkRadar
- Trained system testers in XML and UML statement creation
- Trained system testers in SQL
Sr. Automation/UNIX Consultant
Confidential
- Created system test strategy per business requirements and design specifications using Adobe Framemaker and MS Project 2000
- Created system test plan per project plan and business requirements
- Created and automated test cases/suites for regression of Windows NT and UNIX billing system using WinRunner
- Created SQL queries to verify tabular data
- Executed Crystal Reports to verify results
- Debugged and modified Perl and UNIX scripts
- Defect reporting and resolution using TestDirector and DDTS
- Trained system testers as needed
Sr. QA Engineer
Confidential
Responsibilities:
- Created test plans and cases for AMDOCS and UNIX/Windows NT online ordering system
- Wrote, modified, and executed Y2K compliant Perl, Korn, and Bourne Shell scripts for Y2K compliance
- Created SQL queries to embed in scripts
- Identified defects and inconsistencies in software and documentation
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