SUMMARY:

• This Confidential Veteran’s ever - advancing (18+) year culmination of technical & managerial achievements in numerous industries (i.e., Telecom, Financial, Healthcare, Travel & Hospitality and Entertainment) empowers businesses with results-oriented Quality Management and Test Automation Leadership in adopting organizational & technological changes by cultivating a blend of dynamic manual test engineering & comprehensive test automation which continues to provide incredible amounts of value & utility to IT stakeholders.
• Successfully led onshore/offshore or nationally distributed manual testing teams and development resources for automated testing efforts to assure project delivery and cost efficiency of applications(i.e., Web, Client-Server, Database/ Transactional Processing, WebServices, SaaS, IVR, Mobile, ERP & etc.) in Agile/Iterative Development Environments.
• Vast experience in Static Testing(i.e., requirements, user story/acceptance criteria, specification and design analysis/review) and immeasurable expertise in Dynamic Testing(i.e., black/white/grey box, back-end data validation, functional, end-2-end, regression, user acceptance and stress/performance testing) which ensures the success of any size QA/Testing effort.
• Provides technical expertise and vision to implement efficient and repeatable test automation solutions & frameworks (commercial/open source) which maximizes ROI on test tool investment (i.e., ALM/QC, QTP & LoadRunner, Selenium, SeeTest, etc.).
• Expertise in root cause analysis; categorization & communication; and assessing the impacts/risk to business partners on FT/UAT testing efforts resulting in lower application failures and lost revenue.
• Skilled in definition, collection, analysis and reporting to provide testing effort, organizational progress and business objectives/statistics thus, providing vital insight & visibility to the project teams, senior-leadership and business partners when needed.
• Proven success in process management which recognizes & addresses challenges throughout the SDLC, QA or Business Process to maintain or increase productivity utilizing standard/customized workplace tools (i.e., SharePoint, Internal Wiki, Process Asset Library, etc).

TECHNICAL SKILLS:

• ASP.NET, C\C#
• VB Script, PHP
• XML, HTML
• Java/JEE, SAP
• SOA, API
• Client-Server
• SOAP, REST
• Web Services
• JSON, WCF
• AJAX, EXT.JS
• Windows, iOS, Android z/TPF, UNIX
• TVs, Tablets, Handsets
• Google, Roku tvOS, Amazon
• Testing Tools:
• ALM/QC, TFS, Rally, JIRA, TestRail
• QuickTest Pro 11
• LoadRunner 9.5
• Selenium WD, Appium
• SeeTest, SoapUI
• Methodologies:
• Automated Test (AT) Lifecycle
• Keyword & Data Driven (AT)
• SCRUM, TDD
• RUP, ITIL
• TQM, CMMI
• Lean Kanban
• ISO 9000
• ISO/IEC 33002
• Database Tools:
• Oracle, DB2
• SQL Server
• Teradata
• MySQL
• Cassandra

CORE COMPETENCIES:

• SW Quality Assurance & Control
• User Acceptance Testing
• Project/Risk Management
• Agile Test Management
• Continuous Integration
• Project Assessment & Estimation
• Performance & Stress Testing
• Release/Process Management
• Budgeting & Cost Control
• Automated Test Framework Design & Implementation
• Metrics Development
• Strategic Planning & Exec
• Tool Evaluation & ROI
• Team Building & Training

PROFESSIONAL EXPERIENCE:

Confidential, Kennesaw, GA

IT QA/Test Management Consultant

Responsibilities:

• Staffing and managing critical manual and automated test efforts with high levels of productivity & dependability with onshore & offshore resources.
• Leading evaluations and strategic implementations of cutting-edge & existing test tools and methodologies to advance IT Quality Assurance & Test Automation teams.
• Coordinating/Driving Testing Projects focused on increasing the ROI on all QA resource investments, thus gaining more value from day-to-day IT Delivery activities.

Senior UAT Analyst/Test Lead

Confidential, Atlanta, GA

Responsibilities:

• Conducted & supported user story/feature assessments, TurnerQA Resource Capacity Planning, Defect Mgmt & Resolution Processes and Technical Working Sessions with Confidential Project Workstreams and third-party vendors.
• Designed & executed Functional and User Acceptance Testing on Desktop, Mobile and TV Devices covering: Overall User Experience, Subscription Mgmt, Voucher Mgmt, Video Playback Resolution, Dynamic Bitrate Processing, Geo-Blocking and In-App Purchasing with Windows, Apple, Google, Amazon & Roku.
• Developed & implemented Testing Strategies for FilmStruck Back-End Systems and Processes such as Akamai CDN & Token Authorization, iStreamPlanet DRM, Vindicia Payment Gateway, Avalara Tax Assessment, AVS Billing Sys, StrongMail & Harmony Email, and the Turner/AVS Content Mgmt E2E Workflow.
• Planned & drove FilmStruck WebApp Test Automation utilizing Confidential Test Automation Dev Team of (4) resulting in test case coverage of 97% of the application's critical path and over 80% of Regression Test Suite on Desktop & Mobile Browsers.
• Mentored & troubleshot Test Automation Strategy & Framework Design with team members, Accenture, Confidential and other Turner MSS Project Test Teams.
• Complied & published Project Test Execution Metrics and Summary Reports for production releases; held & participated in Daily Scrums & Weekly Status Meetings with Confidential FilmStruck Project Teams & Stakeholders.

Enterprise Testing Manager\PM

Confidential, Duluth, GA

Responsibilities:

• Developed the test strategy & project plan for enterprise test effort of the Confidential Project.
• Created a comprehensive Master Test Plan & Project Plan which focused on meeting business requirements, ease of use and the overall quality of the user experience.
• Led planning/estimation of Functional & Business Process meetings as part Waterfall Development Environment for this ERP System Data Migration/Intergration Project.
• Led Test Phase execution involving 23 WS\Tracks (functional areas) with 35-40 Testers; performing 1178 (CIT), 2948 (SAT) & 1618 (UAT) Functional & Regression Test Cases utilizing both offshore & onshore resources.
• Managed large scale End to End: Test Env Preparations & Test Scenario Execution of 1491 (SAT) & 1794 (UAT) Test Cases/Steps across 28 WS\Tracks (functional areas) involving Confidential ITS Team & Business Owners/Depts.
• Drove Defect & Issue Management through Enterprise JIRA Ticket System and extracted project data for daily customized reporting on Status, Priority & Defect Aging with Confidential ITS COE Leads, BAs, IDC DMs and Developers.
• Complied & Presented Project Testing Progress, Resource Allocation & Areas of Risk in Monthly CIO Review, Weekly Sales Distribution PMO Staff & Test Mgmt Team Meetings in addition to facilitating the daily test execution\status calls with various WS\Tracks.

QA/Testing Manager

Confidential, Alpharetta, GA

Responsibilities:

• Assessed manual and automated testing usage and capabilities of (9) products in the Enterprise Product Suite of .Net & ColdFusion applications.
• Managed a team of 8-10 test resources (5) onshore and (3-5) offshore assigned to product scrum teams.
• Drove user story analysis, test case development/execution, defect management and automated test scripting.
• Key-contributor to the development & analysis of the CDM Master Load Testing Project yielding a 700% performance increase.
• Developed test strategy & led application validation for SQL Server 2008 R2 migration of client databases for $16 mil dollar revenue channel.
• Participated in daily scrums, sprint planning/estimation & retrospectives meetings as part Agile Development Environment.

Mobile Test Automation Dev Lead

Confidential, Alpharetta, GA

Responsibilities:

• Conducted mobile automated test code reviews & issue resolution for a team of (3) offshore java development resources using SE WebDriver, SeeTest, TestNG, Maven & Eclipse.
• Designed & led development of API/Web Services test automation suite and a data driven test automation approach to optimize the automation framework using Postman, Eclipse, TestNG & Maven.
• Performed manual functional & regression testing on Android/iOS, Web-services/API and SQL Server Platforms.
• Researched & strategized the automated testing tool migration for the Android Hybrid Application Development Platform.
• Participated in daily scrums, sprint planning/estimation & retrospectives meetings as part Agile Development Environment.

UAT Engagement/Support Manager

Confidential, Atlanta, GA

Responsibilities:

• Developed the action plan & managed the UAT resource transition on to the project effectively and quickly.
• Created a comprehensive UAT Test Plan which focused on meeting business requirements, ease of use and the overall quality of the user experience.
• Supported the project with the development of manual test cases for the Confidential UAT Certification process.
• Participated in daily scrums, sprint planning/estimation & retrospectives meetings as part Agile Development Environment.

Confidential, Atlanta, GA

QA/Test Engineering Manager

Responsibilities:

• Designed & implemented the Confidential Manual & Automated Testing Strategy using HP QC/BPT and QTP 9.5 to improve Confidential test suite maintainability and increased automated testing coverage from 32% to 78%.
• Assessed and controlled Avg. Annual Testing Budget of $865k dollars within (+/-) 3% of annual target while increasing Confidential Testing productivity by avg. 13.5% per year.
• Designed a tool independent Automated Test Framework and Performance Test Suits for (4) applications platforms (i.e., PHP, Java, Ajax and EXT.json) as part of the new Confidential testing strategy.
• Administrated & customized HP QC 9.5 through ALM/QC11 for the (1200) user community including managing a full system re-architecture and migration of both software & infrastructure for ALM/QC11 increasing end-user processing speed by 85-90%, reducing unscheduled outages to (0) zero and integrating QC with Rally for capital projects.
• Coordinated & drove the functional, performance & fail-over testing for (3) Data Center migration projects generating an Avg. Annual “Outage Cost Savings” of $24.8mil dollars in the Confidential revenue channel.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Drove Managerial & Director level process development and documentation of organizational Project Delivery Lifecycles covering 67% of all IT functional areas.
• Utilized pre-existing & cost-effective tools (i.e., MS Visio and Rational ClearCase) creating the Process Asset Library(PAL) to institutionalize the Comprehensive Delivery Process (CDP) enterprise process improvement program saving approx. $42k dollars in initial setup & development cost.
• Developed standards, intake processes and operating procedures necessary to ensure Process Asset Library’s stability, performance, scalability and data accuracy of (137) project template & assets which resulted in waste cost reductions from “Rework and Idleness” of approx. $2.2mil dollars annually.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Managed QA/Testing team of (10) contractors for Confidential .com rewrite introducing HiFi Ringtones and quickly grew the overall testing maturity of team.
• Developed ”in house” alternative to third party test automation application and developed feasible & cost efficient solution that saved Confidential $70k dollars in annual product licensing cost.
• Designed and configured Atlanta Data Center's Test Lab for Enterprise Testing & Test Automation which further increased the ROI on test automation to 325% annually.
• Performed data scrubbing using QuickTestPro sub-market customer database conversions project for tax rate billing computations and customer payment & ordering processing resulting in the removal of potential threat of legal action, regulatory fines and lost revenue of approx. $37mil dollars per month