SUMMARY:

Deadline and detail - oriented Quality Assurance Engineer with 18 years experience of manual testing in both mobile and web environments. History of providing excellent customer service Confidential all levels; project stakeholders, developers, vendors, and end-users. Strong history of finding defects and managing them from start to finish. Relationship-building skills and experience working collaboratively cross multiple teams

SKILLS:

• 18+ years testing experience
• 15+ years in the wireless industry
• 10+ years website/CMS device/application testing
• Web and Device Testing
• Test Planning and Execution
• Product Requirement Analyzation
• Functional and Integration Testing
• Content and Asset Management Software
• Agile - Scrum Experience
• New Employee Training
• Proven experience in mentoring and leading teams
• Effectively communicate project specifics across teams and divisions
• Command of Jira and Confluence for reporting and document housing

TECHNICAL SKILLS:

• Android & Windows based Smart Phones, iPhone/iPadTablets, Brew, J2EE Handsets and Phablets
• UNIX, Linux, Jira, Quality Center, Raid, TCM. Zoom Text Extra, Raw, Visual Test, Visual Source Safe Toad, Test Director Product Studio, Tactics, Piper, HP, TCP/IP, POP and SMTP, Browsers (IE, Opera, Firefox, Chrome), Mail clients, Majordomo, HTML, Java, PhP, content management systems
• Jira, Quality CenterVisual Test, Visual Source
• Safe Toad, Test Director
• Product Studio, HP
• TCP/IP, POP and SMTP, Majordomo, HTML, Java, PhP, Content Management Systems

PROFESSIONAL EXPERIENCE:

AEM/CQ5-UAT Test Lead/Product Manager

Confidential, Bellevue, WA

Responsibilities:

• Lead and managed the testing efforts of various mid - sized projects anywhere from 2-3 projects per week and an average of 20 Change Requests per week.
• . Guided team members in test case writing and execution and all reporting associated with the project.
• Read BRDs, wireframes, Comps Red/Blue lines and other documentation to understand project and accurately explain scope to team.
• Tested the CQ tool as well as functional testing against the output. Trained team members to do the same.
• Worked across team with developers and Web Producers to ensure the readiness of each CR so our team, UAT team, EQM team and off shore teams are prepared to test.
• Initiated and ran meetings on behalf of the test team with stakeholders on various projects to gauge staffing needs, project scope, and schedules. Vocal in decision making process for build readiness and schedules
• Worked across teams to manage the code deployment across all environments. Vocal in decision making process for failed Change Requests
• POC for my team for weekly code deployments. Duties included: Testing the build, present during deployment and reporting the post mortem on the deployment and attending the daily scrum meeting.
• Responsible for authoring AEM pages for the purposes of testing and verifying defect fixes.
• Understanding of SOC codes, SKUs, promo codes and being able to effectively communicate this information
• Introduced the use of Jira to our teams. Instrumental in roll out of Jira, its usage and training across the team.
• Created and maintained the reporting structure for our team in the form of Jira and took the initiative to create an intake portal for use across the division.
• Created reporting structure for other teams to use when reporting the status of nightly deployments
• Worked with offshore teams and helped them adapt our Jira reporting structure and providing daily support for any issues they discovered during testing and helped them with issues that arise during deployment.
• Responsible for General Onboarding as well as more specific job duties for new employees.
• Shared responsibility in defining roles and responsibilities for our team

Sr. QA Engineer

Confidential, Redmond, WA

Responsibilities:

• Device certification of software on all pre - market phones.
• Guided the team in moving from a waterfall environment to an Agile environment
• Tested various applications for inclusion in the LOB and Lifecycle sustainment catalogue.
• Tested applications on a variety of phones and tablets that are within the family of Confidential & Confidential consumer products and filed any defects/bugs in QC 10 and QC 11.
• As the senior team member, I helped provide onboarding training and ongoing support for team members
• On average, tested 3+ phones and 3+applications Confidential one time.
• Knowledgeable in installing software on phones. (Downloading, OTA, loading and command prompt)
• Communicated clearly and effectively with multiple stake holders.
• Member of the Fast Track team which served to onboard applications in less than 90 days
• Created documents that serve as the template for our internal test plans and cases.
• Worked with PRM, OM, and Partner to develop procedure to push applications through certification process.
• Led testing effort for 11 Mobile Business and fleet management applications
• Provided testing support for GPS tracking and Safety while driving applications
• Worked in the field testing telemetry devices for fleet management applications
• Worked with partners to prioritize bug fixes based on feedback from bug triage meetings.
• Provided testing support on new handset/tablets to ensure availability before phones are released to consumers.
• Experience in working on Dark Phones and phones/tablets covered by Confidential
• Understanding of SOC codes, SKUs, Phoenix, 3PP, MRC Modifiers, and Telegence.
• Performed UAT, E2E, and ORT testing Confidential the level to satisfy Consumer Governance Record of Testing.
• Performed analysis of products being considered versus what is currently in the market.
• Created and presented slide decks for team learning.
• Created power point slide decks and excel spreadsheets of the testing effort and presented it to my leadership.
• Attended daily or weekly meeting in support of all the projects I worked on.
• Led bi-weekly meeting with all OMs and PRMs to discuss which phones were being worked on, any issues found, new phones coming into Field Trail and any application and phone related inquiries.