SUMMARY:

• Foundation Certified Automation Testing Manager, with 10+ years of QA Experience with a proven ability to influence and develop high performing teams, help in strategic decision making, presenting innovative ideas as per latest market trends, meet agreed deadlines, co - ordinate work and work to defined testing methodologies within a structured environment.
• Focused on any task at hand and to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes.
• Offers first class leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house and third party test teams.
• Possess excellent knowledge on STLC and SDLC processes.
• Experienced in QTP/UFT, QC, RFT, HP LeanFT, Cucumber, AppliTools, MTip

TECHNICAL SKILLS:

Software: .Net, SQL Server DB2, HTML

Hardware: PC Trouble Shooting, Networking Basics, Hyosung, Diebold, NCR Athena ATM platforms

Tools: QTP, QC, RFT, UFT, HP LeanFT, Jenkins, TDD, Excel, Kasys, Mtip, TMat

Methods: Agile, Waterfall, Spiral

Management Experience: Managing a team of 30 people spread across India and US

Domain Experience: Retail Banking, Payments, Banking-Cards and PCI, US Banking, ATM Applications, Field Operation Applications, General banking and Finance, Chip Card Applications, Bunch Note Acceptors, Bunch Check Acceptors, TM Cross Platform Expertise, Clearing Operations, Master and VISA Card Certifications

PROFESSIONAL EXPERIENCE:

Confidential, Blue Ash, OH

Onshore Test Manager

Tools: Used: HP QTP/UFT, HP QC, HP LeanFT

Responsibilities:

• Manage TCS onshore and offshore Confidential Online and ATM Manual and Automation testing group.
• Lead Citi Expanded Services Program to increase test efficiency across Digital platforms
• Support and Guide Automation Acceleration program for Citi Digital Channels to close in the backlog scripts
• Subject Matter Expert (SME) on Confidential software for ATMs, On Line Banking and hardware including Hyosung, Diebold, and NCR.
• Evaluate, and review new tools and identify the best fit solutions that meet industry standards.
• Work closely with Client SEPG group to identify testing needs and updates to automation guidelines
• Review Automation Scripts and provide comments
• Work with ATM Automation team to decide on the test strategy and planning for automation execution
• Review functional and technical requirements, vendor handoff documents to expose inconsistencies or contradictions, lack of clarity or insufficient details
• Guide in setting up automation environment and evangelize the automation framework updates.
• Review Automation Scripts and provide comments
• Create sizing estimations for manual and automation testing projects.
• Work with project team on continuous process improvements, including, but not limited to, increasing test case effectiveness, decreasing test cycle time and lowering cost per script.
• Partnering with cross channel integration teams to plan and test requirements affecting digital channels across the bank
• Guide UAT team on testing strategy, test planning, test data conditioning and testing.
• Preparing and presenting various metrics like Defect Density, Environment Availability, Cost Per Script, Early Defect Detection Rate and Quality Metrics
• Experienced in budgeting, resource identification, cost estimations and proposals
• Co-ordinate internal training for new testers on applications such as Citi Smart (a mainframe account database) as well as other consumer touch points.
• Consult with business stakeholders and project managers to identify program objectives and timelines.
• Actively participate in project team to discuss design reviews, articulate design concepts and suggest usability enhancements to the Business.
• Interface with the Business, developers and project managers on daily conference calls.
• Analyze and develop project test plans.
• Interface with developers to implement "on-the-spot" fixes.
• Partner with onshore development team to participate in DIT testing and improve code quality into SIT
• Conduct Defect Calls with all stake holders and share the outstanding defects list.
• Perform End to End Testing by coordinating testing with third party teams such as Master Card, VISA and MTip.
• Payment processing for Credit Cards and Loans
• Validating the posting or realization of payment for Credit Accounts in the backend.
• Work with business partners for approval of test results for compliance testing initiatives such as Dodd Frank.
• Prepare and Publish the SIT Testing Exit report and rote it for approvals.
• Rewrote the entire regression script library to conform to the prescribed audit compliant standards set forth by client.
• Worked with the Field operations team to rewrite the hardware test scripts run for each release to ensure that there are no testing gaps between the two teams.
• Use HP Quality Center to track defects, write scripts and map project requirements.
• Provide status reports to senior management, the Business and testing partners on test scenarios, environmental issues and hardware configurations
• Appraisals, separation, resolving grievances, career progression planning for all the reportees.
• Testing Risks Identification and mitigation plan for the identified risks.
• Quality Center Administrator for Global ATM Testing QC Domain.
• Adding Users and Quality Center Permissions for Global Testing resources.
• Conduct training for Banamex ATM Testing team on CitiATM concepts and processes.
• Partnering with Citi Security teams for identification of Security testing scenarios and sharing the results for the same.
• Partnering with Citi PMO for delivering screenshots to the translation teams.
• Sharing of new implementable innovative ideas to improve the ATM product and enhance customer satisfaction.
• Liaison with other testing teams to validate the data flow from ATM to CBOL and Mobile
• Participate in Audits and provide demos to the auditors on the required scenarios.

Confidential

Offshore Test Lead

Responsibilities:

• Manage all automation and manual test deliverables from offshore for Citi bank ATM and online projects
• Adopt changes in Automation framework and socialize the changes across digital channels.
• Evaluate, test and review new or modified software to determine if program performance meets design requirements, provides valid and accurate results, operates reliably, and conforms to established industry standards.
• Participate in functional and technical requirements, vendor handoff documents and present queries on the same for more clarity
• Create sizing estimations for testing projects and sharing with offshore Manager and onshore teams.
• Co-ordinate internal training
• Actively participate in project team to discuss design reviews, articulate design concepts and suggest usability enhancements to the Business.
• Interface with onshore team through daily conference calls.
• Develop project test plans and share with onshore team for review and approval
• Complete requirements traceability in Quality Center for new requirements.
• Interface with offshore developers to plan for unplanned testing requests.
• Partner with offshore development team to participate in DIT testing and improve code quality into SIT
• Establish Connectivity to onshore machines, hosts and back-ends from offshore ATM Lab.
• Participate in Defect Calls with all stake holders and share the outstanding defects list.
• Prepare SIT Testing Exit report and share it with onshore for approval
• Liaison with offshore product support team for triaging incidents or defects reported during testing.
• Track and report test execution on daily basis in Quality Center and report to onshore.
• Tracking of Defects on daily basis in Quality Center and report to onshore
• Identification of Risks and Mitigation plan for the identified risks.
• Liaison with third party development team (KAL) for testing and validation of fixes.
• Sharing of Entry Criteria Test Cases with third party development team (KAL).
• Perform Causal Analysis of defects reported in UAT and Production.
• Regular updation of test suite and regression suite utilized for Confidential ATM NA program.

Confidential

Offshore Senior Tester

Tools: Used- HP QTP, KATS, HP QC

Responsibilities:

• Actively participate in internal project team meetings to discuss design changes and enhancements.
• Interface with offshore module leads to understand the scope of work
• Executing the assigned test cases and updating the test results to the offshore leads.
• Providing required trace logs and other artifacts required for defect resolution.
• Review APS, BCD and MLI documents for changes/enhancements and updating test cases based on the changes in application
• Install STIM tool and perform ATM endurance Testing.
• Share the ATM endurance test results with offshore leads and prepare endurance testing report.
• Track and report test execution on daily basis in Quality Center and report to onshore.
• Tracking of Defects on daily basis in Quality Center and report to onshore
• Liaison with third party development team (KAL) for testing and validation of fixes.
• Sharing of Entry Criteria Test Cases with third party development team (KAL).
• Execute automated regression suite using QTP and KATS tools

Confidential

Offshore Senior Tester

Tools: Used: IBM RFT, QC

Responsibilities:

• Actively participate in internal project team meetings to discuss design changes and enhancements.
• Interface with offshore module leads to understand the scope of work
• Executing the assigned test cases and updating the test results to the offshore leads.
• Track and report test execution on daily basis and report to offshore leads
• Tracking of Defects on daily basis and report to offshore leads
• Liaison with development team for testing and validation of fixes.
• Automating the regressions scripts using IBM RFT tool.
• Automated Script Execution for regression testing using IBM RFT tool.
• Publishing the test results to the development team and offshore leads.
• Updating the regression suite on a regular basis.

Confidential

Offshore Senior Test Engineer

Tools: Used: HP QC, DOORS, HP QTP.

Responsibilities:

• Actively participate in internal project team meetings to discuss design changes and enhancements.
• Review new Requirements and enhancements to the product
• Interface with offshore module leads to understand the scope of work
• Executing the assigned automated test cases in QTP and updating the test results to the offshore leads.
• Track and report test execution on daily basis and report to offshore leads
• Tracking of Defects on daily basis and report to offshore leads
• Liaison with development team for testing and validation of fixes.
• Publishing the test results to the development team and offshore leads.
• Updating the automated regression suite on a regular basis.

Confidential

Offshore Tester

Tools: Used: Lotus Notes, HP QTP

Responsibilities:

• Actively participate in internal project team meetings to discuss design changes and enhancements.
• Review new Requirements and enhancements to the product
• Interface with offshore module leads to understand the scope of work
• Executing the assigned test cases and updating the test results to the offshore leads.
• Track and report test execution on daily basis and report to offshore leads
• Tracking of Defects on daily basis and report to offshore leads
• Liaison with development team for testing and validation of fixes.
• Publishing the test results to the development team and offshore leads.
• Updating the regression suite on a regular basis.