PROFESSIONAL SUMMARY:

• Quality Assurance Manager with over 10 years of experience leading diverse teams, both offshore and onshore in enterprise level environments.
• 5+ years of Financial Services Industry experience
• Establishment of standards and procedures for program design and testing.
• Generating and Maintaining Test Estimates/Plans/Reports.
• Training Instructor for both Internal Resources and External Clients
• Process Creation and Management, Flowcharting
• Client facing Cross - Functional Team Resource
• Test Case Creation and Execution, Defect Reporting and Tracking, Requirements Documentation, Use Case, and Metrics
• Clarity, SharePoint, Corillian, ClearQuest, SQL, PVCS, Visual Source Safe
• Team Foundation Server (TFS) and HP Quality Center (ALM) testing tools.
• Working knowledge and use of HP Quick Test Pro automation tool.
• Mobile testing; Android/iOS

TECHNICAL SKILLS:

• Testing Procedures and Methodologies
• Defect Tracking Tools
• Creating/Executing Test Cases
• MS Power Point / Word / Excel
• Web Based Software Testing
• Mobile (Android/iOS)
• ALM HP Quality Center
• Training Instructor
• Clarity Intermediate
• Agile Intermediate
• SharePoint Intermediate
• HP Quick Test Pro (QTP)
• Team Foundation Server (TFS)
• SQL

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Lead

Responsibilities:

• Responsible for coordinating testing efforts of a new Web Portal based Integrated Eligibility System ( Confidential ) which will enhance or completely replace systems and processes across several benefit programs

Confidential

UAT Consultant

Responsibilities:

• Responsible for providing direction, guidance and tool selection for the Corporate Finance team.
• Led theeffortto develop the UAT process, to include the test cases and test scripts,test plans, which will allow the team to manage a UAT process moving forward.
• The Confidential system manages the Opportunities, Quotes, Sales Orders, Invoicing etc, and interacts with plug-ins such as ‘Open Air’ for their professional services team.
• Attended regular meetings with the various business SMEs to determine UAT workflows and scope of testing
• Created UAT test scripts and scenarios

Confidential

Defect Manager

Responsibilities:

• Responsible for managing all defects for Confidential IT related issues.
• Cricket uses a vendor centric development model whereby most development is by outside vendors (~20) who manage their projects independently but still under the PMO umbrella.
• Had monthly release cycles which included approximately 15-25 projects and each vendor pushes new builds as needed so there are usually multiple builds per day. Also served as ‘Downtime Manager’ which manages and coordinates the communication of system downtime for these builds.
• Worked closely with the QA Director/Leads, vendor point of contacts, and project managers to prioritize defects and ensure they are assigned correctly, gathered missing information to update the defects, determine ETAs, identify ‘hot topic’ defects for daily standup with managers/leads, and follow up with testers for verifying resolutions.
• Each monthly release generally discovered approximately 500 defects; my goal was to drive the Dev teams to give an ETA within 2 days, and deliver a resolution within 4 days.
• Assisted in updating QA/QC process and was the go-to person for ad-hoc requests for QC defect reports.
• Assisted with some of the testing, primarily during peak times or when there were disagreements of the requirements’ intent.
• The scope of applications tested ranged from back office support to customer facing web-browser/mobile applications on Windows/Mac and Android/iOS.
• Communicated between testing team, development, architecture and project management to triage and drive defect to resolution
• Use of ALM HP Quality Center
• Retested or reproduced defects if needed

Confidential

Quality Assurance Engineer Lead

Responsibilities:

• QA Lead of several projects, to include substantial client interaction, working closely with internal PE, PM, TL, DBA roles to ensure a timely and quality product delivery
• Client Delivery UAT Lead - work closely with client UAT testing team to develop and execute use cases specific to the business use/users of the application. In this capacity,either UAT test cases are created for the client or the client will have the team review their UAT test cases for evaluation and feedback. This includes monitoring, consulting support, and defect management for the duration of the client UAT cycle.
• As Training Leader of the TFS Administration Team, was responsible for training the entire internal Digital Channels division (200+) as well as external clients NAVY and America First Credit Union (AFCU) on our new defect reporting tool TFS. This involved the creation of 3 courses of video instruction and power point presentation. Also performed the ‘live’ training via Webex to the entire department in 3 courses, as well as created the User Guide and new Defect Process Flowchart
• TFS Administration Responsibilities: Add new projects, Add new users (internal/external), Internal License Process and Management and general Document Maintenance. Since the rollout of TFS, served as the go-to person on the Admin Team when a user requires a new project/user and to make any updates to the Admin and User Guides.
• Member of Cross Functional testing team; called on to test both console based as well as mobile based applications, PC/Android/iOS
• Planned testing efforts, review project deliverables, develop and coordinate test case execution; document and present test results.
• Reviewed and evaluated project deliverables to ensure they conform to quality standards.
• Provided quality assurance expertise in all development projects from initiation through implementation.

Confidential

Quality Assurance Engineer

Responsibilities:

• Trained offshore resources for specific certification testing
• Test Lead for eRater 2.5 Endorsements project, lead team of offshore/onshore resources to validate and certify deliverables from vendor CapGemini.
• Test Lead for various projects including; Rate Revisions, Rate Matching, Flex Removal, eRater 3.6 Enhancements.
• Planned testing efforts, reviewed project deliverables, developed and coordinated test case execution; documented and presented test results.
• Reviewed and evaluated project deliverables to ensure they conform to quality standards.
• Provided quality assurance expertise in all development projects from initiation through implementation.
• Prepared testing time/cost estimates and assist in Test Plan creation.
• Interfaced with members of business team during regular project update/meetings.
• Use of HP Quality Center / ALM

Confidential

Quality Assurance Engineer

Responsibilities:

• Writing test plans from requirements, creating test sets and the execution of end-to-end systems testing.
• Conducted manual testing of video and video products.
• Assignment demanded strong analytical, oral and written communication skills.
• Importing test cases from Excel into Quality Center using the QC Excel Add On tool,
• Entered Requirements and demonstrated use of Reports Generator, and led the integration and use of MercuryQualityCenter.
• Use of HP Quality Center / ALM

Confidential

Quality Assurance Engineer

Responsibilities:

• Executing test cases/scripts manually across multiple platforms (Windows XP, NT, Citrix, and Web-based (Internet explorer). Test numerous retail application modules, written in HTML, JavaScript, ASP, .NET, and Visual Basic. (i.e., Order entry, shipping, shipment tracking, and inventory).
• Performing various forms of testing, such as functional, regression, integration, and system testing, create test scenarios/test scripts from software requirements specification and use case documents.
• Creating and storing Test Documents utilizing Microsoft Excel. Also, maintain and update Test Scripts and Use Cases.
• Documenting and tracking application defects into a proprietary bug-tracking tool (Bug Tracker). Worked closely with BA and Development resources to resolve defects and update requirements. Attending daily bug review meetings with other project team members.
• Escalating risks to Testing Advocate.