SUMMARY:

• Over 14 years of solid experience in software and hardware testing
• Strong QA methodology including Agile, software defect tracking and reporting.
• Very strong in UI testing for both web sites and mobile devices.
• Strong test case design and development based on software requirement specifications.
• Strong analysis skills to find out the root cause of software bugs and the requirement traceability.
• Black box testing and automation testing.
• Very familiar with all kinds of defect tracking tools such as HP Quality Center, Confidential TFS, Jira, Bugzilla, and similar web - based systems.
• Very familiar with Test management tools such as Confidential Test.
• Solid experience in mobile device testing.

TECHNICAL SKILLS:

Operating Systems: Windows, Android, iOS

Languages: C#, XML, HTML

Scripting Languages: Python, PHP

RDBMS: MS SQL Server, SAP

Automation Tools: HP QTP and Confidential WTT

Tools: HP Quality Center, Confidential TFS, Jira, Web-based, MS Office

PROFESSIONAL HISTORY:

Stocking and Merchandising Associate

Confidential, Lynnwood, WA

Responsibilities:

• Handle all store transactions on the cash register.
• Responsible for sorting incoming freight by store section, then stocking merchandise on the retail floor.
• Assist customers in finding merchandise. Scan out-of-stock merchandise.
• Add sale prices to the displays.

Visual Security Officer

Confidential, Bellevue, WA

Responsibilities:

• I worked as a visual security officer Confidential high-value areas of the store and Confidential mall entrances.
• Call in for visuals Confidential suspicious behavior and when customers leave the store, disregarding the sensor alarm.

Fulfillment Associate

Confidential, Bellevue, WA

Responsibilities:

• Responsible for filling and packing Confidential orders in the warehouse

Contractor

Confidential, Everett, WA

Responsibilities:

• Responsible for operation of the chain-drive dishwasher.
• I have also worked in support, pushing raw food out to the cooking lines.
• Also supported filling (automated soup injection into cups) operations and kettle cooking operations with some direction.

Production Associate

Confidential, Everett, WA

Responsibilities:

• Responsible for running the textile baler machine.
• Responsible for moving product on pallets into the correct position in the Outlet store factory area.
• Responsible for moving product in bins into and out of the Outlet store retail area.
• Responsible with a team for sorting recyclables into plastics, paper, kitchenware, metal, books /paper, cardboard, shoes, accessories and shoes into boxes.
• Move boxes to proper outgoing areas using pallet jacks.

Receiving Associate

Confidential, Bellevue, WA

Responsibilities:

• I was responsible for the offloading of merchandise from the truck and rolling them out to 2 floors Confidential store closing.
• I have also worked in Fulfillment packing store and .com orders of clothes, coats and handbags for Confidential shipment.
• I also have worked in will call, delivering home store merchandise to clients in the parking lot.

Patient Account Specialist

Confidential

Responsibilities:

• Responsible for a special project submitting Medicare Crossover Claims on the ProviderOne (DSHS) web site, also very familiar with NextGen software
• Under supervision checked and entered diagnoses procedure and billing information in NextGen.
• I shadowed a Patient Eligibility Specialist who verified next days patients' Medicaid, Medicare or private insurance

Quality Assurance Lead

Confidential

Responsibilities:

• I was responsible for the overall UI testing of a mobile ecommerce website optimized for tablets, iPads, iPhones and Android devices. I interacted in an Agile environment.
• I developed a complete suite of VSTF test cases for Sur La Table's new PHP and JavaScript mobile-specific web site.
• Performed work in a project meeting environment with development, the test lead and Program Management. I tracked defects in the Jira web-based interface.

QA Analyst

Confidential, Bellevue, WA

Responsibilities:

• Used SQL Server 2008 for data setup and verification and confirmed the data changes display in the SAP UI. Tested backend web services. I had QA project ownership of a large check verification system. I interacted in an Agile environment.
• Tested different Enterprise Serial Bus ( Confidential Toolkit) integration interfaces in the Confidential /Redbox internal Enterprise IT environment. I used XML, scripting, SOAP, SAP, JavaScript and tested API's. We used Quality Center for writing manual test cases and defects. I used Confidential Test Manager / VSTF 2010 for test case status (Pass/Fail) and tracking the overall test status. Used SharePoint for document storage within the QA organization.

QA Analyst

Confidential

Responsibilities:

• Tested a mobile shipping interface on a Windows Mobile handheld device. Set up shift, break, lunch hour and traffic delay test cases on the Windows server side software and verified information displays on an Intermec ruggedized mobile device.
• Verified driver break and delay information passes from and to the mobile device
• Ran and updated test cases using HP Quality Center.

Customer Acceptance Engineer

Confidential

Responsibilities:

• Performed customer acceptance testing on various Android, Blackberry and J2ME devices.
• Wrote bug reports found in any area of the mobile application.
• Added and updated test cases for additional features activated in the current phase of development.
• Ran and updated test cases using HP Quality Center.
• Usage of QPST, QXDM tools for battery testing Confidential highway and city speeds during the morning and 4:30pm rush hour cell traffic
• Verified driver break and delay information passes from and to the mobile device
• Ran and updated test cases using HP Quality Center.

Software Test Engineer

Confidential

Responsibilities:

• Responsible for testing Contacts on Lync Mobile (Office Communicator) on a Windows Mobile device.
• Verified Lync Server settings, including concurrent PC and mobile online availability.
• Submitted bug reports found in any area of the mobile application.
• Updated test cases for additional features added.

Quality Assurance Analyst

Confidential

Responsibilities:

• Executed test cases on more than 50 mobile devices spanning 5 platforms (Android, Windows Mobile, BlackBerry, J2ME & Symbian)
• Tested the AppCenter eCommerce sales application on a variety of Confidential & Confidential handsets, including the Blackberry Torch but excluding the iPhone.
• Verified content using SQL queries and verified transaction processing, billing, general functionality and the user experience of the Confidential & Confidential AppCenter mobile multimedia storefront application. The tests involved the buying and expiration of ringtones, applications, ringback music (that the caller hears), the purchase of and using bundles of multimedia credits, buying options, expiration of ringtones using account/cell number, monthly subscriptions vs. buying application outright, etc.
• Filed defects, created and edited test cases, and performed test regression using HP Quality Center.
• Performed triage on older defects. Worked with QA leadership on project development, test execution and defects
• Set up, troubleshoot and test various hardware configurations and failover scenarios in a test lab environment

Senior Hardware Test Technician

Confidential

Responsibilities:

• Tested two Confidential (application-specific integrated chip) models which efficiently route SAN traffic between servers and devices such as hard drives.
• Troubleshot electronics systems for the root cause of errors and setup issues
• Ran overnight and multi-day automation tests, including 8/4 gbps traffic tests.
• Used DOS scripting to set chip speeds and configurable variables
• Recorded trace file snapshots from fibre channel initialization, jamming initialization and errors
• Regressed various chip trunking and hardware/firmware settings to verify code fix remains in place
• Smoke tested new firmware builds
• Worked nearly independently as the only tester verifying firmware for a maintenance release.

Software Test Engineer

Confidential

Responsibilities:

• Wrote bug reports with specific machine OS, application version and other information and attached test error logs. These logs included video recordings from Windows Media Center.
• Diagnosed C# test automation failures as either code bugs or test automation issues using Confidential WTT (Windows Test Technologies).
• Worked in a lab as part of a team testing a Windows Media Center update.
• Tested integrated MSN Messenger application, communicating quick updates with the team.
• Scheduled nightly test automation and OS install.
• Secured lab machines for developers to try to reproduce bugs.

Software Test Lead

Confidential

Responsibilities:

• Worked as a lead on a short - term contract with Puget Sound Energy developing a test plan for an internal Adobe Livecycle IT access request system.
• Set up a bug tracking database
• Wrote a test plan for AutoDesk Utility Design (CAD application) customizations with little documentation available.

QA Analyst

Confidential

Responsibilities:

• Ran and updated manual test scripts on Attenex Document Mapper e - discovery software, which allows you to examine a large body of documents graphically and quickly determine their contents.
• Verified backend data.
• Copied and renamed a SQL 2005 database for use with testing.
• Tested marking and categorization of many document types.
• Tested embedded document viewer functionality, including the grouping of documents by what they contain and how they relate to each other.
• Used Bugzilla to document and review defects.

Software Test Engineer

Confidential

Responsibilities:

• Ran test automation to verify image rendering and performance using MS Windows Test Technologies.
• Used Windows scripting to test printer settings
• Diagnosed C# automation errors and resolved them with employees.
• Verified set - up and compatibility with four different versions of Confidential Office, .NET 3.0, Internet Explorer 6 & 7 under Windows XP and Vista.

QA Analyst

Confidential

Responsibilities:

• Performed backend testing for Confidential Letstalk activations which involved submitting XML for the credit rating and again for the activation of single and family line plans.
• Used SQL queries in Golden Rule to search for active and available SIM's for activations. Submitted XML to add additional lines to existing accounts for Wal - Mart activations. Verified the newly created account activations in the CSM database.

Confidential

Responsibilities:

• Manually tested and ran scripts verifying Windows Genuine installation. Test duties included verifying the installation of the Windows Genuine Notifier through Automatic Updates and Windows Updates. Verified Notifier messages (nag messages on non - genuine WinXP machines running KB905474).
• Ran C# WTT automation which installed and verifies the installation of Windows Genuine on different versions and service packs of Windows XP.

Confidential

Responsibilities:

• Responsible for creating and modifying test scripts for a new feature for Cingular Wireless business web site.
• Become a significant contributing member of QA within several weeks of starting my assignment.
• Tested a new feature and found a critical bug before shipping. The feature was disabled for the release.
• Recorded Quick Test Pro automation for the business web site flows, which includes Phone, Plan Features and Accessories as well as Equipment Upgrade and LNP (Line Number Portability).

Software Test Engineer

Confidential

Responsibilities:

• Created a Test Plan for online help, a newly redesigned feature.
• Developed new manual test scripts for testing Business feature areas.
• Responsible for testing many of the Small Business features of Confidential Money 2006, such as Personal and Business accounts, tax features, invoice templates, the functionality of business invoices, business tax categories and business bills.
• Responsible for testing File Operations, Archive (backup), and Advisor FYI (friendly alerts).
• Tested OFX version of XML upload/downloads between financial institutions and the MS Small Business Accounting application.
• This was my fifth contract with this group.

Confidential

Responsibilities:

• Updated and developed new test scripts for testing Business areas as well as online and offline Help.
• Responsible for testing many of the Small Business features of Confidential Money 2005, such as Personal and Business accounts, tax features and billing templates. I was also responsible for testing online Help, the functionality of business invoices, business tax categories, business bills, Canadian localization and Offline Help.
• This was my fourth contract with this group.

Confidential

Responsibilities:

• Updated and developed new test scripts for testing Business areas as well as online and offline Help.
• Responsible for testing the Small Business features of Confidential Money 2004.
• Updated and developed new test scripts for testing Business areas as well as online and offline Help.
• Responsible for the functionality of Cash Flow analysis, Help, Tools - Options (user settings) and financial planning functional areas. I performed in-depth integration testing of a web-aware application (MS Money), such as statement import and synching of MS Money with the Money Plus web-based product. Covered test areas during an employees' long-term leave. This was my third contract with this group.

Software Test Engineer/Test Lead

Confidential

Responsibilities:

• Responsible for testing IT Professional educational courseware from Confidential
• Verified the steps required to set up a Windows 2000 Active Directory 24 - client network.
• I tested both a manual and an automated setup procedure for the network.
• Verified courseware software functionality on both client and server (instructor) machines. Tested streaming media playback.

Software Test Engineer

Confidential

Responsibilities:

• Responsible for testing the functionality of Money 2003's HTML Help, the embedded browser, Tools - Options (user settings) and financial planning functional areas.
• Familiar with a script tool used to switch URL's listed in a XML file to test servers. This was my second contract with this group.