OBJECTIVE:

A position in a quality oriented environment as a QA/BA Professional, which utilizes my support of the full SDLC, Six Sigma and ISO 27001 Lead Implementer focusing on Information Security assessment/controls, ISO 9001:2000 Lead Auditor focusing on process creation/documentation tools and methodologies, developing/auditing policies and procedures, statistical analysis/reporting and managing quality activities that emphasize the importance of process/product improvement and controls.

QUALIFICATIONS SUMMARY:

• Over 16 years of experience in QA/BA/Process Analysis, Software Development, Software Implementation, Software Support and Technical Writing/Training. Strong communication and analytical skills.
• Proven persuader, innovator and motivator.
• I have worked for various major corporations.

SKILLS SUMMARY

• 40 vendor/in - house projects successfully implemented with no unknown defects
• 15 yrs leading 1-12 vendor/in-house projects simultaneously with manual and automation testing
• 17 yrs of IT experience as developer, trainer, technical writer and QA professional
• 6 yrs working with offshore QA/development teams (India, England, Brazil, Manila, Chennault, Kolkata)
• 15 yrs writing/executing Test Scripts and managing defects
• 7 years in financial industries in IT Strategic Services portfolios
• 15 yrs building/leading/mentoring QA teams in Functional, SIT, UAT, Regression, End-to-End and Performance Testing
• 17 yrs combined working with Agile/Waterfall/ITIL /CMMI, ISO, RUP methodologies
• 5 yrs interviewing/hiring QA professionals
• 12 yrs creating QA Project Plans, estimating projects, reporting metrics and creating processes and procedures
• 1 year leading infrastructure projects
• 2 yrs BA writing requirements, Use Cases, processes, GAP Analysis, facilitating requirements gathering sessions (JAD), creating process flow diagrams

TECHNICAL SKILLS:

• ORACLE 10G, 11G ISO 27001 Lead Implementer IE
• SUN - OS ISO 9001:2000 Lead Auditor Firefox
• HP-UX ISO 9001:2000 Chrome
• MS WIN7-10, XP Unix System Administrator
• HP9000 Six Sigma Black Belt
• JAVA Relational Database Administration
• UNIX for Users (C - shell)
• ORACLE SharePointe Agile
• ACCESS HP Quality Center 10.0, ALM 11, 12 Waterfall
• SYBASE ClearQuest, Clear Case CMMI
• PAC 2000, Planview Rational Unified Process (RUP)
• IBM BPM 7.5, IBM Rational Requisite Composer ITIL
• MS Project, MS Team Foundation Server (TFS)
• Interwoven Worksite MP

WORK EXPERIENCE:

E2E Test Lead

Confidential, Atlanta, GA

Responsibilities:

• Led 20 onshore/offshore(India) test team members in major conversion from Confidential DB2 Hotel Central Reservation system to Amadeus using a modified Agile methodology. Amadeus Central Reservations System is a next-generation, cloud-based solution that optimizes customer engagement, distribution and brand experience.. Applications include Booking Tool, Hotel Administration, Customer Relations Management, Business to Business, Loyalty, Mobile and Pricing. Reservations system is served via the web and mobile devices.
• Work with Test Manager, Director of Testing, business units, developers and testers to implement the Amadeus system
• Setup/maintain Test Plan and Test Lab in HP Quality Center
• Create custom test planning/execution statistical reports using QC Dashboard
• Create the Test Execution Template/Schedule, Test Script Export Template, Test Planning/Execution Standards and Procedures
• Write complex macros in excel to more efficiently report statistics
• Create Daily Tasks list that identifies tasks for onshore leads to assist offshore and create more consistent quality in the execution process
• Identify/report project Risks and Mitigation approach
• Review/contribute to the project Kick-Off Deck
• Assist with test execution and updating of Test Scripts
• Design Heat Map application that generates test execution reports in the form of summary graphs and detailed tables via SharePoint
• Add/update Test Scripts in SharePoint db for Heat Maps
• Strategize testing approach to meet project deadlines and maximize use of onshore/offshore resources.
• Analyze defects and participate in Defect Review Meetings

Test Manager

Confidential, Charlotte, NC

Responsibilities:

• Led the International Documentary Trade and Foreign Exchange projects to convert from the legacy MISYS internal system to the Trade360 vendor developed/hosted system in a fast-paced Agile environment. The web-based transactions included handling Import/Export Letters of Credit, Import/Export Collections and business-to-business e-commerce Asset Transfers accessed via a secured Single Sign-on using an Oracle 11g platform.
• Responsibilities include verifying ISO 27001 standards, attending SLA and contract definition meetings with vendors and key stakeholders
• Ensuring all project deliverables are met, determining data requirements, facilitating QA Strategy/Status meetings with PM, LOB and development
• Assessing resource needs and creating process flow diagrams
• Coordinating all levels of testing including Regression, Functional, SIT, UAT, Performance and End-to-End
• Assigning work to QA team, creating the QA Project Plan, identifying project Risks/Issues and determining their impact and mitigation strategy
• Reviewing requirements and design documents, coordinating with all project teams and vendor to determine the test strategy and writing the Master Test Plan, setting up ALM (HP Quality Center) for test planning, execution and defect tracking
• Creating/maintaining QA folders/documents in SharePoint, coordinating with LOB and Performance Test Team to determine performance/load test needs and manual Test Scripts to be automated for Performance testing
• Coordinating training for QA, LOB and the Trade Group users
• Coordinating with Information Security teams to ensure security requirements are clearly defined, verified and allocated to the responsible teams,

Environment: /tools: JAVA J2EE, PowerBuilder, Oracle 11g, ALM 12, CITRIX, Dojo Toolkit, MS TFS, Omni Data Masking Tool. Methodologies included ITIL, Agile and Waterfall. Clarity time entry.

QA/BA Lead

Confidential, Miramar, FL

Responsibilities:

• Monitor performance of staff, give feedback and adjust assignments accordingly
• Horizon used Agile/Scrum Methodology to create a new Java based web interface for Group and Individual Bookings, Marketing and Accounting applications in the Cruising Industry.
• Verification included testing video streaming using RealSystems Network and Microsoft Windows Media Technologies and mobile applications (iOS/Android).
• NGE is a web based cruise customer check-in system originating on the Quantum of the Seas. The tablet accessed application, is used at the cruise port by the agents and supervisors.
• Developed a tool that determines the probability of a QA effort completing by the end date and determines any adjustments in resources or work needed to increase the probability of success.
• Responsibilities included attending daily Scrum meetings with senior management and vendors, ensuring SLA is adhered to, reviewing Wireframes, writing/reviewing process flow diagrams and prototypes
• Writing/reviewing User Stories based on User/Test Driven Product Development
• Writing/executing Test Scripts, creating the Requirements-Traceability Matrix, Defect Management and maintaining the Use Case Issues Log
• Other responsibilities include providing Shipboard support, creating QA procedures and training QA team on procedures
• Managing onshore/offshore QA team members, identifying project/QA Issues/Risks and determining the impact and mitigation approach,
• Creating QA project estimates, maintaining the QA Project Plan, determining resource requirements, reviewing technical requirements
• Communicating with and participating in meetings with key stakeholders including, LOB Managers, IT Director, VP of Operations, Project Managers, Development Managers, Database Managers, System Architects and Product Managers
• Ensuring Change Management procedures are followed and creating the Communication Plan
• Overseeing/supporting Regression, Functional, SIT, UAT, End-to-End and Performance Testing
• Providing daily/weekly Status Reports, Risks Assessment/Resolution and metrics using ALM Dashboards
• Providing innovative use of current technology to resolve historical issues, providing work assignments
• Providing process improvement solutions by creating and maintaining QA templates and checklist
• Creating the QA Test Approach/Test Plan, Test Summary Report, Defect Transition Matrix, HP QC/ALM Dashboard Reports, Sprint Readiness Checklist, Data Request Form, QA Issues Log, Lessons Learned Log.
• Identified training needed to increase staff skill levels and ensure processes are adhered to
• Methodologies included RUP, Agile and Waterfall. Clarity time entry.

QA/Test Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Led multiple QA projects using Agile and Waterfall approaches, for new and existing internal/vendor applications and major infrastructure projects.
• Communicating with and participating in meetings with key stakeholders including, LOB Managers, IT Director, VP of Operations, Project Managers, Development Managers, Database Managers, System Architects and Product Managers
• Tasks include validating business specifications have been implemented as required, ensuring SLA is adhered to, working with Business Analysts, test teams, vendors, business users and both on-shore and off-shore testers and developers to understand detailed perspective of functionality implemented within each release and resolve issues.
• Planned/executed IVR Test Scripts to simulate Call Center activity across multiple time zones. IVR testing included multiple callers being directed to multiple activities based on selections, live reporting of call statuses, overall statistics, response times and modification of TS based on live updates from developers.
• Identified resource requirements and allocation, project risks and environment needs. Daily use of both verbal and written communication skills including facilitating requirements gathering (JAD) sessions, attending daily SCRUM meetings, managing both onshore/offshore(India) testers, daily status meetings with QA project teams and senior management, providing guidance on process improvement and ensuring Change Management Procedures are properly followed.
• Responsible for writing User Stories based on Test Driven Product Development, writing process flows, reviewing Wireframes and prototypes created in BPM, QA estimates, creating QA Project Plan, maintaining the QA Project Plan, Weekly Status Reports/Dashboards, creating QA procedures and training QA team on procedures, developing HPQC training materials and providing HPQC training.
• Ensuring prompt issue identification and resolution through defect reporting and facilitating Defect Review Meetings. Support rollouts to various environments, including test, staging and production, which may require working outside the normal business hours. Coordinating and participating in manual, automated, Regression, Functional, SIT, UAT, End-to-End and Performance Testing.
• Other responsibilities include identifying project/QA Issues/Risks and determining the impact and mitigation approach, writing the Test Strategy, Test Plan, SIT Summary Report, reviewing requirements and design documents and providing overall QA support throughout entire SDLC. Staying abreast of and communicating to Project Managers the latest QA policy/procedural changes. Using ALM to track Requirements, create/execute Test Scripts and report/triage defects.
• Trained in Anti-Money Laundering. Applications supported included ACD Call Center (IVR), Pegasus Billing, Scoreboard, CMS CMBS Maintenance Self Storage Loan Transfer, Maintenance Escrow/Reserve Upload, PAT Bulk Upload, 2008 SQL Upgrade and Oracle 10g to 11g Upgrade. Methodologies included ITIL, Agile and Waterfall

QA/Test Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Led QA teams for projects and merger activities in the Recruitment Portfolio which includes but is not limited to EZAccess, Electronic Fingerprinting, Kenexa - Recruitment and Hiring, Peoplenet, Scorecard, Vurv-International Recruiting, RAVE and IQN Time Entry using Agile and Waterfall Methodologies.
• Managed the testing effort, ensuring Change Management procedures and defect management processes are followed on behalf of the application development and Infrastructure Groups.
• Coordinate and participate in Regression, Functional, SIT, UAT, End-to-End and Performance testing.
• Responsibilities included developing the testing approach which requires creating testing processes and procedures, writing User Stories, Risk Assessments and Mitigation, organizing/determining test resources, maintaining the QA Project Plan, facilitating requirements gathering sessions with development, BA and QA, writing training materials and conducting virtual and on-site training on Quality Center and Test Script writing using Sametime or Live Meeting.
• Ensuring business partner involvement in Test Plan development, test execution, verification, problem resolution, and approval of code changes.
• Reviewing the Performance Test Plan, creating and the QA Project Plan, Test Strategy, manual/automated Test Scripts, Status Reports/Dashboards and Requirements-Traceability Matrix
• Participating in TDD and BRD review sessions and providing sign-off.
• Facilitating Defect Review Meetings, logging defects, creating Defect Reports, identifying data requirements, identify project/QA Issues/Risks and determining the impact and mitigation approach, ensuring proper test data is captured and verifying test environments with the assistance of development and Infrastructure groups.
• Responsibilities also included interviewing potential QA staff, making hiring recommendations, providing work assignments and reviewing and evaluating assignment outputs, meeting with key stake holders including Project Managers, Development Managers, IT Director, Operations Manager and Director of Operations for all projects and providing feedback on status of projects. Methodologies included ITIL, Agile and Waterfall. Clarity time entry.

QA Lead - Consultant

Confidential, Charlotte, NC

Responsibilities:

• Led QA team in testing of Confidential Securities web based Thomson One Investment Management 5.0 Alerts application, used by Financial Analysts to determine investment strategies and manage portfolios.
• The applications include Account Activity, Envisions Alerts, Market Activity, Workspace Configuration and ETL upload to DataWarehouse.
• Responsibilities include identifying project/QA Issues/Risks and determining the impact and mitigation approach
• Interviewing potential QA staff members, maintaining the QA Project Plan, Risk Assessments
• Ensuring Change Management procedures are followed, reviewing and assigning tasks to QA staff
• Reviewing Use Cases, Requirements and Training Manuals, creating Requirements/TC Matrix, writing detailed Test Plan, QA Project Plan and Test Summary Report
• Managing defects, facilitating Defect Review Meetings
• Identifying risks, creating and signing-off on Test Phase documents for Functional, SIT, UAT, End-to-End and Performance testing
• Providing weekly status reports/Dashboards, creating and executing manual/automated Test Cases/Scripts in Quality Center 9.0, Load Runner, TestDirector 8.0 and posting documents to SharePointe 2.0.
• Applications are developed using Clarity, JAVA 2.0 Platform, Visual Basic 6.0, Oracle 10g, Toad for Oracle 9.0.1, WebSphere 8.0, .NET Framework 2.0, MS SQL 2005, PL/SQL, MQ Series 6.0, MQ Broker 5.3, XML Parser 4.0. Methodologies included ITIL, Agile and Waterfall

QA/Lead - Consultant

Confidential, Atlanta, GA

Responsibilities:

• Advising on QA approach, writing software installation guides, performing Regression, Functional, SIT, End-to-End and UAT in fast paced environments using extreme Agile to verify HR processes including Background Checks, Confidential Based Employment Applications, Job Creation and Interview Scheduling, Assessments, Web based Call Center Training, Payroll and Online Payment Processing.
• Responsibilities included tracking and reporting defects, reviewing business requirements
• Risk Assessment, creating Test Cases, writing Test Plans and facilitating Defect Review Meetings with the customer
• Providing QA estimates, creating SQL queries, managing onshore/offshore teams and conducting informal application training. Methodologies included Agile and Waterfall

QA Lead- Consultant

Confidential

Responsibilities:

• Led Functional, End-to-End Regression, SIT, and UAT for system upgrades and application verification of Healthcare applications including Pharmacy, Patient Accounting, Accounts Receivables, Encounters, Customer Inquiries, HIPAA Transactions, Data Warehouse and Interactive Voice Response (IVR).
• Planned/executed IVR Test Scripts to simulate Call Center activity across multiple time zones. IVR testing included multiple callers being directed to multiple activities based on selections, live reporting of call statuses, overall statistics, response times and modification of TS based on live updates from developers.
• Primary duties consisted of interfacing with vendors and business users, writing processes and procedures focusing on continuous improvement, reviewing technical documents
• Defect Management, ensuring Change Management procedures are followed, reporting and analyzing test metrics
• Verifying compliance with Federal Government Regulations, maintaining the QA Project Plan, Use Cases, Test Plan, Build Release Process, Requirements Traceability Matrix, Test Phase Summary Reports, writing/executing manual/automated Test Scripts using Winrunner and Quality Center. Training end-users, developers and Business Analysts on Quality Center and creating QC documentation. Methodologies included CMMI, ITIL, Agile and Waterfall
• QA Lead for various Web based projects for Seimans, Capital One and Bellsouth.
• Responsibilities include writing and executing Test Scripts based on technical requirements, creating formalized processes, procedures and Work Instructions for ISO 9001:2000 implementation
• Creating and updating Project Plans using MS-Project 2000, maintaining the project in Test Director 6.02, logging defects in PVCS Tracker 7.0 writing training manuals
• Creating the Requirements Traceability Matrix and performing in-house application training.
• Other responsibilities included Risks Management, Defect Management, writing cost estimates, assigning duties to project team and contributing to each phase of the software development life cycle.
• The applications required Regression, SIT and UAT and focused on the analysis of both real-time and historical statistical data in both Client Server and Web environments.
• Technology included TestDirector 6.02, Winrunner 6.02, JAVA, HTML, MS-SQL 7.0, Rational ClearCase 4.2, Internet Explorer 5.5, SAP 4.6, C, C++, JAVA, Windows NT 4.0/2000, MS SQL Server 7.0, Access database and Visio. Methodologies included Agile, Waterfall and CMMI.

QA Lead

Confidential, Atlanta, GA

Responsibilities:

• Led team of developers, Business Users and managers in Functional, SAT, End-to-End and UAT for the Year 2000 Project converting the Revenue and Payroll Systems.
• Responsibilities included holding JAD Sessions with Business Users and developers, gathering information relating to the Renovation, Validation and Implementation process
• Manage defects, developing manual and automated Test Scripts using WinRunner and QA-Hiperstation
• Reviewing technical requirements, defined test requirements which included establishing the environment, collecting test data, data mapping, identifying interfaces and working with vendor contacts.
• Assisted in developing Test Strategy, process/procedures and Project Deliverables for enterprise wide conversion. Managed team of approximately 80 members
• Developed and conducted formal training class on How To Write A Test Plan. Testing was performed on numerous platforms and environments which included IBM mainframe, HP9000, UNIX, Client Server, TestDirector 6.02, Winrunner 6.02, JAVA, HTML, MS-SQL 7.0, Internet Explorer 5.5, SAP 4.6, Windows NT 4.0/98, Access database and Visio. The Methodology was Waterfall.