SUMMARY:

• Over 20 years of experience developing Quality Processes and People. Technology enablement of global Businesses and Transformation programs to meet objectives of Small, Medium and Fortune 50 businesses.
• Managing QA team, Experienced in testing complex, cross functional, global business transformation programs, Test Automation, Architecting Test Environments, Test Data, User Acceptance Testing.
• Master Data, Requirements Gathering, Traceability, Business Process Reengineering, Strategy, Process mapping, Fit /Gap Analysis, Client Engagement, Sales Operations, Federal Compliance in various platforms

TECHNICAL SKILLS:

Salesforce Lightning, APEX, Visual force, Apttus, Siebel CRM, Agile, C#, .NET, Oracle EBS, SQL, PL/ SQL, HP - Quick Test Pro, Quality Center, ALM, Atlassian JIRA, Sybase, HTML, XML, Java Script, Java 2.0, JDBC, RMI, Servlets, JSP, JWS, C, C++, VC++, Developer 2000, Microsoft- VSTS, Visio, Word, Excel, PowerPoint, InfoPath, SharePoint ECM. Teradata Oracle, SQL, Sybase, Toad, Data Warehouse

PROFESSIONAL EXPERIENCE:

Quality ASSURANCE SOLUTION architect

Confidential

Responsibilities:

• Managing QA for implementing custom eLicensing on Salesforce Lightning, Community, Platform, Custom Development and Confidential for Medical Marijuana Control Program including all aspects of strategy, Planning resources for test creation and Execution, Release Planning and Change Management using Agile methodology.
• Draft Use Cases, Test Scripts, and Platform User stories for requirements per BRD, provide feedback on Requirements, Process Flows, Data governance, Test Data creation, provide Weekly updates to the stakeholders.
• Integration testing with METRC, iVue and other Legacy systems. Review UAT planning, Data transformation, Data Migration efforts.

Salesforce Quality Assurance architect

Confidential

Responsibilities:

• Implement Process changes, Agile methodology adoption, QA strategy, UAT Test Planning, Designing Use Cases, Test Scripts, Release Planning, Mentoring Vendor partners and Environment Planning, Governance, Traceability, Test Data creation, providing Weekly updates to the stakeholders, Non Functional requirements, Go Live testing. Confidential CRM Sales Cloud, Service Cloud, Standard and Custom Objects, FORCE.com, JavaScript, APEX, Visualforce, Integration Validation, Workflows, Field Validation rules.
• The Confidential interface with legacy IMS Financial Management using Mulesoft for Data integration.
• The Confidential 360 platform connects with all the States connecting Professional Practice users, Partner Community and Customer Community users of Confidential for all the 50 States.

Confidential, Plano, Texas

Salesforce Sr. CONSULTANT - BA/QM

Responsibilities:

• Leading Business Analysis and Quality Management for Salesforce practice.
• Responsible for interactions with Clients regarding their Customer 360, Lead generation, Data cleansing, Prospect and Account Management, Opportunity Management, Document and Enterprise Content Management using SharePoint, aiding CPQ Sales and Order Processing to Cash, Marketing and Sales Cloud implementation, Business Processes, documenting Business requirements, breaking up the requirements into functional areas, UAT Testing, Reporting, identifying WBS tasks, Risks, Project Management and input into Architecture design.
• Technologies included Salesforce, Apttus, EBS, Cast Iron, SmarTrac and Legacy systems.

Confidential, Round Rock, Texas

Sr. Advisor - proj/PRog mgmt/Business Analyst

Responsibilities:

• Defined Business Capability Strategy and Road map, Business Solution Architecture, Support and Integration requirements for Sales and Order Management to use Salesforce CRM, Customer Online Sales and Partner Relationship Management to replace legacy Tandem based Order Management and .NET Platform to enable compliance, improve sales efficiency and protect data for $2.9B Federal segment.
• Implemented CPQ Solutions- Product Data, Configuration, Pricing, Quote, Contracts using Salesforce & Apttus, Comparative analysis of Siebel Configurator, Dell’s eCommerce Platform, .NET Microsoft, Sabrix tax, Vendavo
• Requirements Workshop, BRD creation, Functional Design Document review, SRS and MD 050 review, Conference Room Pilot facilitation, Contracts, Reporting and Compensation requirements, Customer and Product Master Data Management (MDM), Change Management, Workflow design, White Papers.
• Prevented loss of business and saved >$2M by implementing process changes after performing root cause analysis and forming a team involving SME s from various End to End Quote to Cash lifecycle systems.
• As-Is and To- Be Business Process mapping, BPR consolidating common Global processes, eliminating redundant processes. Continuous Business process improvement deliverables.
• Created and executed per Project plan using PrP methodology, Delivered artifacts for Phase exits, Change Control and Defect review board, Raised Risks, Actions, Issues and Dependencies to the project and Programs, Communicated New, Unusual, Different and Difficult for Change Management team.

Technology: .NET, SFDC Sales, Siebel Online Customer and Partner Relationship, Oracle EBS, SQL

Confidential, Round Rock, Texas

Advisor - UAT Lead & Business Analyst

Responsibilities:

• Defined UAT Test strategy for Dell’s eCommerce and offline Unified Sales platform integration with Confidential CRM and Partner Relationship Management including Infrastructure, SOX Compliance.
• Designed framework with reducing regression test cycle time and resources by 40 % using Risk based approach for agile methodologies for software development.
• Led a global team of UAT testers and created Test data using SQL queries on Test Environment supporting North America and Latin America.
• BRD creation, Use Case design, Traceability, Metrics and Reporting and Project status
• Reduced Sales Admin process time by 10 % after conducting Time-motion studies and analysis.
• Solved Test data problem by selective refresh and eliminating one week downtime during launch, supported numerous deployments and Operational Readiness Testing.

Confidential, Round Rock, Texas

INSIDE SALEs ACCOUNT MANAGER

Responsibilities:

• Using Sales CRM, Managed Software Sales and fostering Customer partnerships in the Emerging Business Division.
• Achieved Record high single deal at the time for Oracle software licensing .
• Relationship Sales, Productivity improvements, Retention, Acquisition and Development Account maintenance, Sales Training and Mentoring, RFI, RFP, RFQ, Improving Customer Experience, Quotes and Order Management, Products.
• Managed Accounts and Contacts and stood among the Top 3 % in Sales metrics for FY05.

Confidential, Round Rock, Texas

Consultant

Responsibilities:

• Collecting requirements, presentation of prototypes, Design and Documentation, Project Management of IT Development Projects in Java, JSP, Servlets, HTML, XML, Oracle, PL/SQL, Forms, and Reports.

Confidential

Project Lead

Responsibilities:

• Java Development, Testing and Deployment, XML, Servlets, JSP, JWS, EJB, Oracle PL/SQL.
• Developed E-Chirps for Ace Technologies, Citizen's Service Portal for Delhi City, Singer (India) Web site.