SUMMARY:

• 8 years of experience with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Quality Assurance for Web based and Client/Server applications.
• 5+ years of experience in the Guidewire Policy Center, Billing Center and Claim Center Testing.
• Experience in the Insurance industry with the exposure in Insurance Domain with extensive experience in Quote, Policy Processing, Rating, Underwriting, Billing and Output, Payments, Interfaces and batches.
• Experienced in using Agile Methodology including creating product / sprint catalogs, active participation in Scrum, Sprint planning and exit meetings.
• Business Technical validation as part of post - production release.
• Production Go Live Process, and Production Support.
• Dry runs before multiple releases for Auto releases.
• Experienced in Functional, Integration, Database and Regression testing.
• Experienced in Back-end Testing using SQL queries to ensure Data Integrity and validate business rules.
• Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and manual testing.
• Experience writing and executing test cases and test scripts, based on requirements documentation provided by another resource or business user using HP Quality Center and QTP
• Possess excellent communication, interpersonal and analytical skills along with can do attitude.
• Ability to learn and use new systems and paradigms in considerably less time.
• Strong hands on experience in manual testing and Automated testing.
• Proficient in the complete Software Development Life Cycle, Business Analysis.
• Performed analysis, design, implementation, execution, and documentation of business plans, business strategies of an application system.
• Involved in complete software testing lifecycle and owning the test deliverables throughout SDLC along with being experienced in methodologies like Waterfall, Iterative and Agile (SCRUM).
• Led and implemented various test cycles including System Testing, Integration Testing, User Acceptance Testing (UAT), Regression Testing, Smoke Testing, Functional Testing, Black box testing, Recovery Testing, Compatibility Testing, End to End Testing
• Responsible for creating, executing formal Test Plans and Test Scripts for Functional, Regression and User Acceptance Testing.
• Adept at using both manual and automated testing tools t troubleshoot systems, Integration, User acceptance, positive and negative, functionality, object and regression
• Develop use cases, User interface specifications, and user requirement specification documents.
• Experience in creating Test Data, Analyzing Defects and interacting with development team to resolve issues.
• Expertise in design, review and documentation of system test plans.
• Experience in defining Test procedures and creating test cases based on client's requirements document.
• Expertise in using automated testing tools like Unified Functional Testing to create regression testing scripts and to data drive the application.
• Extensive use of bug tracking tools like HP UFT for identifying, analyzing, and documenting defects.
• Extensive experience in designing and executing test cases for GUI testing, Functionality, Regression and Integration Testing.
• Supportive during UAT conducted by the customer, with activities like consultation, documentation of issues/bugs.
• Strong communication and interpersonal skills self-motivated and highly organized with excellent system analysis and problem solving skills.
• Superior analytical, troubleshooting, communication and presentation skill.
• Demonstrated proficiency in handling multiple tasks/projects in a fast-paced environment, often within tight time frames.

AREAS OF EXPERTISE:

• BILLING (10+ years)
• TESTING (10+ years)
• SQL (6 years)
• JAVA (4 years)
• MICROSOFT WINDOWS (4 years)
• Quality Control (Less than 1 year)
• QA (Less than 1 year)
• UAT (Less than 1 year)
• Quality Assurance (Less than 1 year)

TECHNICAL SKILLS:

Testing Tools: UFT, ALM, JIRA

Programming Languages: Java, j2EE, Core Java

Products: Guidewire Policy Center, Billing Center and Claim Center

Proprietary Tools: Selenium

Project Methodologies: Agile, Scrum, Waterfall

Databases: Oracle, MS SQL, MS - Access, SQL

Operating Systems: Windows 95/98/2000/XP/7/8

Defect Tracking Tools: CA Rally, Mercury Quality Center, Bugzilla, Rational Clear Quest

Configuration Management: Visual Source safe, CVS

Other Tools: MS Office

Monitoring Tools: BMC Control-M 6.4,7.0,8.0

PROFESSIONAL EXPERIENCE:

Guidewire Quality Analyst / Tester

Confidential - Brenham, TX

Responsibilities:

• Experience on testing the online web - portal used for submitting New Business Application and Policy change
• Extensively performed Manual Testing process to ensure the quality of the application.
• Develop test plans in conjunction with team leads and business personnel and perform unit, integration, regression testing.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Reviewed Development Plans, Quality Assurance Test Plans and User Documentation to ensure correct interpretation of original specifications.
• Conducted Functional Walkthroughs, User Acceptance Testing UAT, and supervised the development of User Manuals for customers.
• Developed test cases and for use-case models for the reports interface.Used Clear quest to report bugs and defects during UAT.
• Performed extensive Gap Analysis between the Company's Legacy System and GuidewirePolicy System.
• Participated in User Acceptance Testing and Business-to-Business Transaction testing.
• Involved in writing test procedures and describe the purpose of the test, setup conditions, test conditions needed to produce the pass/fail criteria, and specific instructions on how to conduct the test
• Communicating with the Business analyst for Change request if desired by them for improving the usability of the application.
• Designed and Developed test plans
• Extensively used SQL queries to test the Reports and Database tables of the applications
• Worked with Access for creating, accessing and executing the queries based on the application.
• Developed test cases after analyzing the requirement specifications.
• Executed test scripts to test for functionality and regression testing.
• Involved in writing test procedures and describe the purpose of the test, setup conditions, test conditions needed to produce the pass/fail criteria, and specific instructions on how to conduct the test
• Worked on testing various types of letters generated in Guidewire using Thunderhead document generator.
• Involved in Production Go Live Process, and Production Support.
• Participated in validating Production Submissions
• Uploading the documents in SharePoint when there is a new functionality to the existing screens
• Worked on testing the following in Policy Center:
• Policy Change
• Cancellations based Cancellation reasons
• Reinstatement
• Rescind Cancellation
• Rewrite(Full-Term)
• Spin - Off Policy in to new Accounts
• Split Policy in to Two New Accounts
• Participated in testing on Migrated Renewals from Legacy system to Policy Center.

QA Analyst

Confidential

Responsibilities:

• Worked as a QA Analyst to assist in testing Guidewire system related to claims and policy applications.
• Created testing documents plans, strategies etc.
• Preparation of Test Plan and Test Strategy and other monthly, weekly status reports.
• Preparation of Test Cases and Test scenarios based on the User Stories
• Participation in the requirement analysis and Solution meetings
• Execution of Test cases in the Guide wire Policy Center Application
• Strong project management, testing and debugging skills.
• Hands on experience in analyzing, testing large scale Policy Center and Billing center applications in a dynamic environment.
• Identification and development of test cases, writing test scripts and test data setup, involved in the development of Test Plan for integration testing
• Performed System and Interface availability check in Stage and Test environments
• Worked on testing the claims
• Functional Regression testing the Personal Lines application to create policies and perform all policy jobs
• Reported defect information in the form of Defect Report to the Development Team after execution of Test cases
• Involved in requirement analysis and gap meetings
• Involved in Test planning and execution and preparation of Test data
• Involved in writing and executing Test plan for System testing phase
• Involved in Peer reviews, and Defect review meetings
• Authored and successfully executed execution cycle plans
• Mentored Jr. testers to achieve their goals
• Conducted Smoke, Regression, Functionality, and Compatibity testing
• Analyzed change requests and devised impact due to CRS

QA Analyst / Tester

Confidential - Brea, CA

Responsibilities:

• Reviewed and understood user stories/ functional Requirements and various business requirements documents.
• Designed and executed Test plans and Test cases according to product backlog and user stories.
• Identified and organized the overall plan for test data, strategy and the Scope of testing within the context of each Sprint.
• Performed Sprint level testing, Functional Testing, Systems Integration Testing, UAT, and Regression Testing.
• Participated in daily Scrum Meetings, Sprint Planning Sessions, Sprint Review and Sprint Retrospective Sessions.
• Involved in preparing burned down chart for measuring the progress of the project with stakeholders.
• Demonstrated to client/product owner in sprint review sessions that all requirements are met as per sprint backlog.
• Interacted with developers, Business & Management Teams and End Users.
• Prepared and provided status summary reports on system status, system changes, problems and potential impacts.
• Interacted with different integrations services like Rating, Address validation and Document & Forms.
• Tested various major functionalities like Policy Submissions, Changes, Cancels, Reinstate, Rewrites and Renewals.
• Worked with developers by updating the defects and resolving them and tracking the status.
• Defects found during testing were logged in JIRA.
• Queried database using SQL queries to ensure data integrity and to validate the inserted and updated data
• Tested business integration between internal and external systems in a SOA.
• Reviewed Product backlog and updated task status in Rally.
• Used QTP for regression testing for functional areas of the application.
• Discussed with the team in identifying regression areas that can be automated.
• Involved in creating the frame work for automation testing.
• Maintained RTM to check if all the requirements are implemented and Tested according to entry/exit criteria.

Environment: Java, J2EE, HTML, Windows 2003 and 2008, Windows NT/XP, MS Office, IE, XML, JIRA, TFS, Windows Share Point Services (WSS), QTP, SQL Server, Oracle 10i, SQL, HP Exstream, Guidewire Application suite(Policy Center).

Quality Analyst

Confidential

Responsibilities:

• Reviewed Project documentation including Project charters, Business Requirements, Technical Requirements, and Functional Design Specifications.
• Met with the Subject Matter Experts, Business Analysts, and System Analysts to identify gaps in the requirements.
• Participated in Requirement Walk through meetings to understand the in scope requirements and utilized HPs Quality Center for capturing requirements
• Handling escalated calls on a daily basis and resolving ongoing issues.
• Interacted with the developers and business analyst to resolve the defects.
• Wrote SQL queries to access the data from the database tables to ensure data integrity.
• Created Test Scenarios, Test Cases, and detailed Test Scripts in Quality Center for all phases of testing; Unit, Integration and System Testing.

Environment: Java, QuickTest Professional, Mercury Quality Center, Oracle, Windows 2000, MS Office 2007