OBJECTIVE:

Having 8 years of QA experience, I'm a self - starting, results driven professional with an ambitious spirit, who has worked in several fields and picked up indispensable knowledge from a broad range of Industries. I want to obtain a challenging position in Software Quality Assurance to advance my career .

SUMMARY:

• 9 years of experience in Software Quality Assurance and Testing with 3+ years leading various projects.
• Extensive experience with Web, Client/Server, Mobile, Database, Mainframe applications & Content Management Systems (CMS) (See “Technical Skills/Tools” below for hardware/software details)
• Expertise in designing test cases and scripts with gaps in requirements
• Extensive experience in analyzing & working with a wide variety of Business Requirements such as Functional & Technical Specifications, User Stories, Mock ups, Use Cases & Wireframes
• Sound knowledge and experience with QA methodologies like Agile, Waterfall, Kanban and Continuous Integration (CI)
• Worked as an Analyst with automation tools such as Selenium web driver, QTP and I Macros
• Maintained extensive documentation of defects & testing results to mitigate gaps in business requirements
• Experience in coordinating and participating all testing cycles including Unit, System, Integration, Regression and UAT
• Experience in API testing of webservices using JSON and XML
• Wide exposure to working within scrum meetings, sprints, iterations, user stories & backlogs
• Experience with various types of testing such as Black Box, White box, Functional, User Experience (UX), User Interface (UI) and Smoke testing
• Experienced upgrading and testing legacy applications by testing mainframe systems
• Practical experience in back-end database testing with SQL Server.
• Working knowledge of testing in Client/Server, Web based, Mobile, Tablet, Mainframe, Back end Database and Networking environments
• Experience working as a test data manager
• Executed Browser Compatibility Testing on IE, Mozilla Firefox and Chrome.
• Firm knowledge of web services testing using Soap UI/REST and Postman
• Created, maintained, updated and executed various Regression testing suites
• Coordinated with offshore teams, managing testing deliverables
• Ability to troubleshoot and multitask in a fast paced complex environment
• Solid understanding of Software Development Life Cycle, (SDLC) STLC, Agile and Kanban methods.
• Participated in the designing of Business use cases, traceability matrices and delivering test metrics.
• Exceptional written, documentation and verbal communication skills

INDUSTRIES WORKED IN:

• Health Care
• Mobile Testing
• Mortgage
• Finance & Banking
• Retail
• E-commerce
• Content Management
• Telecommunications
• Government Compliance

TECHNICAL SKILLS/ TOOLS:

Software/Tools: MS Office, MS Outlook, SVN, MS Visio, Jams, MS Share Point, Basecamp, Confluence, GITJIRA, Stash, Splunk, Omnitank, Jenkins

Bug Reporting Tools: HP Quality Center 10, ALM 11, JIRA, MS Visual Studio, Team Foundation Server (TFS), Bugzilla, IBM Jazz, (MTM)Microsoft Test Manager, Clear Quest

Mobile Testing Experience: Confidential CERTIFIED for iOS IOT devices, Android OS, Blackberry OS, Windows Mobile OS & Fire OS

Testing Tools: I-macros, Fiddler, TFS2008/2010, Selenium web driver, Microsoft Test Professional, JamsMicrosoft Test Complete, QTP 10, Jenkins, Omnitank

Languages/Environment: .NET, JAVA, JavaScript, jSON, j2EE, C+, HTML, XML, HTML5, PHP

Databases: MS SQL Server 2005/2008, MS Access TOAD/ ORACLE 9,10,11, Sybase

Network: TCP/IP, HTTP

Operating Systems: MAC OS, Android OS, Windows 95/98/2000/NT/XP/Vista/7,8,10, DOS, Linux 6.x

PROFESSIONAL WORK EXPERIENCE:

Quality Engineer

Confidential

Responsibilities:

• Worked on a client/server application in an Agile environment using mainframe and front/back end validation
• Helped the business identify gaps in requirements by creating edge cases and building test cases around blind spots
• Designed, planned and executed test plans and test cases on an ongoing bases
• Co-ordinated releases on a bi-weekly period with the scrum master, keeping track of spikes in requirements
• Ensured quality consistency between build upgrades by focusing on intensive regression testing enterprise wide systems
• Conducted mainframe testing to ensure the flow of data from management nodes to app nodes
• Validated the FMS, VSP data pooling and MINT data queueing systems against the mainframe to ensure data integrity
• Worked on maintaining system consistency and quality on a range of operating systems
• Tested the continuity of data transfer between client-server and the back end via JSON calls to ensure that The replacement of vital infrastructural data hubs were not breaking the front end
• Co-ordinated with development, engineering and the business to ensure the proper delivery of the software
• Monitored the activity on the infrastructure’s load balancer via mainframe and data calls to ensure proper Handling of system resources.
• Executed performance tests on enterprise systems ensuring that management and application nodes handled appropriate loads
• Ensured proper documentation of defects on JIRA
• Performed back end validation testing on Microsoft SQL Server Studio
• Tested third party applications on the main platform to ensure proper integration
• Tested end to end integration between third party applications prior to delivery to ensure utmost quality
• Handled post production issues and kept constant track of defects in order of priority and severity

Sr. QA Analyst

Confidential

Responsibilities:

• Worked on an enterprise wide end to end tracking application for Confidential ’s entire order management service
• Worked with several source order management systems, field management systems, customer delivery systems, IVR Systems and other inter-related system to ensure a bullet proof application that would be supported enterprise wide
• Performed extensive API testing on Postman to verify and validate data moving to and from the systems
• Tested the IVR, email and text message delivery systems to ensure full integration with the order tracking system
• Performed testing on several lower and upper environments
• Validated the front-end data against the mainframe system to ensure the accuracy of data being called and received
• Conducted full end to end integration testing with the enterprise integration testing team to ensure intact delivery and individual as well as team accountability
• Successfully tested and delivered the tracking service to production after intense business/IT co-ordination testing
• Conducted heavy cross browser and cross mobile application testing to ensure the endurance of the UI, UX and Functionality
• Worked extensively with product owners, product managers, developers and BA’s in a fast paced Kanban continuous Delivery methodology
• In charge of testing Confidential ’s first web platform to facilitate a complete end to end solution for vehicle customization
• Conducted extensive API testing on various system’s platforms to ensure the data integration of vehicles, the scheduling System, the third-party data and consolidated it onto one site
• Migrated Geek Squad functionality in its entirety over to BestBuy.com
• Performed extensive web and mobile application testing to ensure the integrity and brand value of the application
• Worked with several integration testing and release teams to co-ordinate different testing functions
• Involved extensively in design sessions to ensure what was minimally viable (MVP) to release within a short deadline
• Delegated the off-shore mobile testing team, providing data, support and testing efforts
• Investigated the data extensively to look for gaps within Fit guide, Time Trade and other third party API’s
• Performed extensive source to target data mapping resulting in the finding of mismatching or invalid data
• Supported the back end development team in ensuring the front end website is in full co-ordination with the back end
• Communicated daily with business, product owners, stakeholders, geek squad and other affiliates involved in this large Scale enterprise wide effort
• Successfully released the website on BestBuy.com as a minimally viable product (MVP) while continuing to integrate Functions on an ongoing basis post code freeze
• Structured the flow of testing operations in order to meet enterprise integration needs, development timelines and Pre- thanksgiving delivery deadlines

Sr. QA Analyst/Test Data Manager

Confidential

Responsibilities:

• Worked on a wellness mobile and web application for patients
• Worked in a very fast paced Agile environment
• Analyzed user stories, assigned story points and broke down acceptance criteria into use cases
• Participated in daily scrum meetings, data test management meetings and other business decision making meetings
• Created test scenarios to create requests for test data
• Tested data that worked through Salesforce into the internal systems to be used for SSO and registration
• Worked with stakeholders from different parts of the organization to ensure the accuracy of the data
• Developed weekly reports for the QA Manager on behalf of the team
• Took an active role in story points planning, sprint planning, sprint grooming and sprint retrospectives.
• Took the role as a test data manager, working with BA’s, System Analysts, and source system SME’s to capture Crucial data points that ensure full test coverage
• Created complex data models to map the different front end and back end systems
• Worked with offshore developers on a daily basis
• Worked extensively with BA’s, Developers, UX Architects, data modelers and integration analysts to validate, support, test and ensure the highest standards of end to end Quality Control for the project
• Worked on front end grey box testing on the UI and Functionality of the website
• Performed cross-browser testing on IE, Chrome, Firefox and Safari
• Used tools like Perfecto and Saucelabs for iPhone and Android mobile emulation tests
• Used the Chrome developer tools to perform a variety of analysis and debugging tasks
• Used Soap UI/ REST API to test back end data services for member eligibility, enrollment and the accuracy of test data
• Tested the front-end data against SQL Server back end data base
• Utilized Adobe Experience Manager for content management and content publishing
• Validated JSON output files against functional use cases to ensure back end functionality and accuracy
• Automated scripts using Selenium Web driver on Synergy Framework
• Logged defects in a timely manner with details and logs to help developers find the root cause of the defect

Lead Test Engineer

Confidential

Responsibilities:

• Lead a team of 6 testers in an Agile environment to ensure the release of a new product on schedule.
• Performed daily offshore morning scrums with teams in India, China to complete.
• Worked hands on with the mobile iOS and Android native app to ensure stability in the UI, Functionality and Stability.
• Partnered with the UX team to ensure optimal user experience on the mobile app
• Participated in daily offshore morning scrums with teams in India, China and Czech Republic
• Analyzed user stories on JIRA , requirements on Confluence in order to properly execute test cases
• Heavy concentration of testing the embedded firmware of the device utilizing Wireshark, Spyder and other Automated tools to test the device
• Executed the official Apple Confidential Homekit Certification test plan to ensure the product met Apple’s Confidential requirements
• Completed comprehensive Apple Confidential Certification tests
• Implemented exhaustive ad-hoc testing on Confidential 's native Lyric mobile app
• Worked on a very tight schedule to ensure the release of the Lyric Confidential enabled thermostat on an Agile Team
• Worked as the Release Coordinator in between releases and sprints, qualifying items that were ready to ship and maintaining organized backlogs in JIRA for incomplete deliverables.
• Performed release management duties on Test Flight and Hockey App.
• Performed extensive firmware testing of the thermostat, debugging the Radio Module and Wi-Fi logs
• Tested the thermostats on stunt boards with relays and cable outputs for radio logs and Wi-Fi logs
• Performed extensive mobile testing on iOS and Android
• Executed hardware/software compatibility tests to ensure that there was full connectivity
• Performed a lot of white box testing by analyzing the output data from the embedded firmware
• Extensive radio and Wi-Fi log debugging to find out the source of the defect
• Executed thorough WAC performance tests on iOS
• Performed automated Bonjour Compliance Testing to ensure Confidential products met Apple’s Homekit networking compliance requirements and benchmarks.
• Worked with upper management by attending several conference calls to ensure quality and timelines
• Performed administration duties on JIRA/ Confluence to display several metrics on the Change Control Board
• Directed and delegated work duties to 6 testers, acting as a SME on the project

Sr. Quality Analyst/ Release Coordinator

Confidential

Responsibilities:

• Used Jenkins to get latest code builds from different branches onto client iOS and Android Devices
• Worked in Android and iOS teams to plan, manage and assign the velocity of user stories per sprint and bring them to a completed state before the end of the sprint
• Facilitated intensive sprint planning meetings along with BA and scrum master biweekly
• Worked extensively on Single Sign On (SSO) projects collaborating data on two different mainframes
• Working with progress charts, bug trending charts and other metrics to evaluate team progress and performance
• Performed embedded QA testing by breaking down user stories into A/C to be tested on several mobile platforms
• Analyzed BRD and extracted use cases, edge cases and test cases to plan and execute, ensuring that the business was in line with testing and there were no gaps/ changes or improvements to implement
• Working with mock targets from Jenkins builds to test prior to PROD environments
• Tested different states of rewards with different user roles, consumer work flows and business processes
• Tested to utmost detail the smallest changes that occurred during code branch changes and new builds to ensure Quality and find the most minute loopholes in UI and functionality
• Maintaining sprint velocity throughout the sprint by delegating and diverting testing blockers, server issues &
• Worked on several complex functionalities of the application such as SSO, Rewards, Barcode scanning and mobile checkout
• Participated in biweekly scrum retrospectives with entire team to discuss what went well & improvement points
• Used content management systems to test the publishing of images, deep links and other content to ensure the right fit and sizing as per UI requirements into the mobile environment
• Tested the different states of rewards and ensured that they functioned in line with business requirements and used TDD methods to cover edge cases/use cases not previously accounted for by the business
• Improving processes by documenting a continuous checklist for application feature & UX improvement
• Worked in an intensive fast paced Agile environment with multiple JIRA boards simultaneous
• Was in charge of the entire embedded QA process for the first six months before building a small team of people to facilitate a coordinated test intensive environment
• Performed extensive cross platform testing on a wide variety of iOS and Android, with backward compatibility

Quality Assurance Lead/ Release Manager & UAT Coordinator

Confidential, Minneapolis, MN

Responsibilities:

• Acquired broad knowledge of the Housing Finance market by understanding key components such as income limits, affordable housing programs, rent restrictions, program allocations and so on.
• Uploading, maintaining and publishing Release Documents and release scripts for the Agency’s applications by establishing a Post Production Release process
• Used Selenium IDE to convert manual test case into automated test cases
• Publishing updates and hot fixes from one environment to another -from the Dev Server onto the Test server and finally the PROD server in a timely fashion to go along with the Agency’s roadmap
• Maintaining Release Log for TEST, UAT and PROD release and addressing issues when appropriate.
• Configuring code in web config files to test user permissions and SSO/ login timeouts.
• Scheduling and leading Release Meetings to discuss and address blocking issues.
• Performing GAP Analysis to identify deficiencies in business and functional requirements and coordinating with business units to refine them.
• Used Selenium IDE web driver to create automated test cases
• Generate events data by creating, modifying, and importing XML files into the PORT application.
• Actively participate in Project Board Meetings and provide feedback to Products Owners, CIO, Project Sponsors and other key stakeholders.
• Develop and implement Agile methodology and industry standards in the organization with the help of Team Foundation Server and Microsoft Test Manager.
• Lead defect triage meetings and assign tasks to development team.
• Worked as a Subject Matter Expert (SME) on issues on workflow and usability issues and organize Scrums for speedy resolutions.
• Define processes for the Application Lifecycle Management using flowcharts and diagrams with Visio.
• Trained business users (Property Risk Officers, Compliance Officers, and Program Officers) on the usability and functionality of the PORT Application.
• Communicate UAT test results to development team and work as a liaison between business and IT.
• Analyze business requirements for the PORT application to develop test strategies and test plans
• Research and Implement TFS Agile process to define builds, iterations, task items, user stories, team queries, and other components of software development lifecycle
• Perform Smoke Testing of the application in QA, Dev and UAT environments and publish results.
• Used SQL queries to identify properties and corresponding property data

Sr. QA Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Validating the new interface and User Experience ( UX) of Confidential cart checkout process
• Validating and ensuring that the front experience is being triggered by the backend Akamai and aggregate data layers
• Participated in daily stand up, demo displays and retrospective meetings to improve quality standards
• Comprehensively documented all the test scenarios and test cases, stories and defects in JIRA .
• Worked with multiple Agile release cycles simultaneously to ensure deliverables and timelines
• Testing in QA, UAT and Prod environments and worked with developers on hot fixes
• Performed cross browser testing in IE7, 8, 9, Chrome, Firefox and Safari
• Induced feedback on image and video rendering issues for legacy browsers and platforms
• Extensive ad hoc testing to cover areas not clearly established by business requirements
• Used SDK mobile emulators extensively to validate mobile testing criteria during system testing
• Validated the online shopping cart checkout experience on multiple iOS/ Android mobile & tablet platforms
• Exhaustively performed ad-hoc testing on mobile and tablet devices including iPhone, iPad, Android Nexus, Kindle Fire HD, Microsoft Surface and Blackberry phones
• Intensive Regression & Smoke tests to ensure new features did not compromise existing functionality
• Provided valuable feedback to business on the discrepancies between touch and non-touch devices.
• Organized & maintained extensive documentation and trace-ability of defects & testing results to help minimize & Mitigate the gaps in business requirements.