SUMMARY:

Almost 6 years of experience in IT as a QA Software Tester for web and client/server applications; experience as Lead Test Consultant having extensive working experience in Web Applications, iOS, Windows and Linux based applications across different domains like Insurance Products and real estate projects and developing favorable Client Relationship.

TECHNICAL SKILLS:

• HP Quality Center, QTP, SOUP UI
• QC - Defect test management tool
• DB2, SQL, R statically tool
• Proficient in Microsoft office: word, excel, power point
• Testing expertise across several platforms and devices like IE, Safari, Chrome, Handheld, Android, iOS etc.

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Test Lead/ QA Testing

Responsibilities:

• Have good experience in Mobile Application Testing (Android, iOS and Windows based Phone)
• Managed Resource Planning, Project Training Plan, Resource Allocation and Project Task Creation
• Strong in Evolving Strategies - Requiring Analysis, Test case design, Test execution, Bug reporting and Bug Verification
• Experienced in Functional, Usability, Integration, Regression, System and Automation Testing. Involved in preparing and maintaining Test Metrics
• Knowledge in Test management tool - Microsoft Test Manager (MTM), HP ALM; Bug tracking tools - JIRA & Bugzilla; Project management tool - Team Foundation Server
• Experience in Project Documentation using Confluence and Wiki
• Willingness to learn the latest cutting edge technologies
• Excellent Verbal, Written Communication skills, Trouble shooting skills and Analytical skills to name a few.
• Experience in working on various test strategies and preparing Test Plans, Test Cases, Test summaries, UAT and Analyzing Test Results.
• Experience in providing customer support in the entire Quality center related Technical issues.
• Experienced in troubleshooting the Customization issues in the modules of Requirements, Test plan, Test lab, bugs.
• Implemented the Software Development Lifecycle (SDLC) to follow standards in the application development.
• Knowledge of regression Testing, Experienced in projects developed using Agile (SCRUM), Iterative, Rapid Prototype and Water Fall Model.
• Good knowledge of QA methodologies and process of software validation principles.
• Has Knowledge about the QA Standards like Levels, IEEE.
• Good Understanding of web services and service oriented architecture (SOA), and Object Oriented programming.
• Experience in Black box testing.
• Experienced in working with Windows administration like applications, shortcuts, drive mappings, printers, security policies, Outlook profiles- all of the individual configuration settings that make up a user's desktop.
• Performed Web Services testing using.
• Used Bug & Defect tracking systems (QC) for entering and tracking of bugs.
• Managed test process, test plans, test case drafts, matrix reports, defect tracking system etc.
• Experienced in working with Project manager, Development team, Business Analyst and End users.
• Light experience in Backend Testing with Structured Query Language (MS SQL)
• Experience in Web-Service Automation testing using Postman

PROFESSIONAL EXPERIENCE:

Confidential

Software Tester for web and client/server applications

Responsibilities:

• Analyzed system requirements and developed detailed Test Plan for System Testing.
• Initially performed Manual Testing of the Application using numerous test scripts.
• Developed process for object level migration of web catalog, for postproduction release of - enhanced and bug fixed reports.
• Worked closely with engineering team to discuss the design and testing aspects of the applications to design the test plans
• Worked with development team to ensure that the testing issues are resolved.
• Worked with both migrations of the Development and QA environments.
• Performed Unit Testing and worked with the end user at various stages of the test cycles.
• Conducted meetings with Project Managers, Business Users and Business Analysts during testing and deployment stage of the application development lifecycle.

Confidential, New York

Account Executive

Responsibilities:

• Precious metals - gold, silver, coins, and more
• Supply chain management regarding supplies etc
• Diamonds, gems, and jewelry - precious stones of all types
• Pharmaceuticals - finished products, raw ingredients, medical supplies of high value
• Foreign currency and securities - stock certificates, credit cards, bonds, and currency paper

Confidential, New York, NY

Customer Service executive

Responsibilities:

• Created a good rapport with the customers and enhanced the image of the company, actually built brand equity for Confidential .
• Consistently exceeded pre-determined expectations.
• Always suggested how to improve the relations with customers.
• Have suggested how to better handle imports.
• Executed all the concepts and procedures laid down by Confidential for smooth operation of Confidential .
• Expanded opportunity and client base in North America, by providing customized personal touch in the service being provided.
• Instrumental in bringing back several customers in the fold who were using service by our competition.
• Daily interaction with all the customers with respect to import parcels that come in or otherwise with respect to scheduling a delivery or supplies or any other issue.
• Provide feedback on each customer when a meeting is scheduled with any customer and prevailing or pending issues.
• Sorting out issues with overseas offices.
• Any other work assigned to me including but not restricting to customer service - like the work relating to trade shows etc.