SUMMARY:

• I have over 12 years of experience in Manual, Automation, Software Security & Accessibility testing and has following skills.
• Strong communication, presentation, analytical and problem solving skills.
• Played key roles in the project as Test Lead, QA Analyst, Project Management, Onsite Coordinator, Technical Analyst, System Analyst, Business Analyst, Release coordinator, Scrum Master & Customer support specialist.
• Involved in the key roles of the Software Development Life Cycle, Agile Methodologies, and waterfall model in various projects.
• Extensive experience in HealthCare, E - commerce, Retail and software security domains .
• Performed testing on various platforms - Desktops, ipad, iphone, POS, VM & simulators .
• Hands on experience in UI development for website on .net, CSS & HTML.
• Good interpersonal skills in team communication and on site-offshore project execution models.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

QA Lead/Onsite-coordinator

Responsibilities:

• Identifying the complexity and risking.
• Preparing Test Plan, Test case.
• Validating the data in old and new environment to ensure accuracy.
• Tracking everyone tasks in the Team.
• Documenting the migrating process.
• Tracking and sending Daily status reports
• Logging defects in JIRA.
• Daily offshore meeting to measure the team progress
• Conducting and Attending important meetings including Stand Up.
• Preparing release plan and prepare plan to mitigate risks.
• Guide team to follow best practices.
• Prioritizing tasks to ensure team is on scheduled plan.
• Coordinating between Offshore and Onsite.
• Helping team to achieve the target as planned.
• Working on data migration related using Kafka tools.
• Configuring and data routing using Choreography.
• Integration testing between Genisys, Choreography,C360, LEX,Fraud,Dupe components.
• Working closely with Data migration, Data warehouse, Analytics & Infosecurity teams.
• Managing end to end testing and preparing test plan, release plan for upcoming releases.
• Working closely with Product owners,business, Vendors, Clients and other teams on daily basis.

Confidential, San Antonio, Texas

Test Lead/QA Lead/Onsite-coordinator

Responsibilities:

• Test plan & Test cases preparation
• Coordinating with business, Vendors & carrier and gather necessary information required for project.
• Scheduling and attending Agile meetings and discussions.
• Planning, coordinating and ensuring deployment and release is successful.
• Worked closely with business partners and product owners of Cigna, VSP, United Health Care, Aetna, Anthem, Medsup & Humana.
• Managing offshore, Near shore & Onsite resource required for the project
• Understanding and analyzing business needs and requirements and plan testing accordingly
• Performing functional testing, Accessibility testing based on the deadlines.
• Leading the team (Onsite, offshore & near shore) to ensure all the project related tasks are on track and helping in mitigating road blockers.
• Conducting daily standup call with (Onsite, offshore & near shore) and assign the tasks and helping team in understand the project expectations.
• Validating the scenarios on Desktop, laptop, virtual machines, Mobile etc
• Conducting scrum meeting, gathering updates and helping teams in prioritizing tasks.
• Provided inputs for BRD, FRD and ensuring latest versions are available with required updates.
• Prioritizing project stories in RTC and creating test tasks and test cases
• Planning and ensuring teams tasks up to date on RTC as per the iterations
• Reviewing the providing sign off to stories for release
• Coordinating and conducting key meetings with Clients, Vendors, product owners, product directors and other stakeholders
• Running daily defect meeting and Go-live meetings
• Identified, logged and follow up on defects for closure.
• Planning, managing and coordinating deployments for weekly, monthly builds and releases.
• Writing Test cases for different application, version in different environments.
• Online content testing - Eco Testing.
• Proofreading and validation the compliance related documents and forms.
• Preparing knowledge documents on new version software update with update changes.
• Preparing plan and configuring test cases and test plan in ALM and make them ready for execution.
• Identifying project risks and discussing with management and resolving the issues.
• Forecasting risks and bringing it to the team and finding a helpful resolution.
• Coordinating, planning and managing weekly, monthly releases.
• Estimating the project forecast and on-boarding resources
• Risk management
• Project management activates like resource assignation, getting billing for resources, leave planning, task assignation, conducting daily standup with near shore, offshore and onsite, addressing team issues and resolving, providing project updates to higher management, sync up calls with delivery heads, creating project plan.
• Currently handling responsibilities of a Test Lead, Project lead, Project Management & Onsite coordinator.

Tool: Used: Perfecto, NVDA, Fire ice, Spunk, Dev tools, RTC & Snow.

Confidential, Parsippany, New Jersey

QA Analyst

Responsibilities:

• QA for 1.5 Version Engagement Operation Management Team.
• Played a key role as point of contact for important modules in Compass.
• Reached milestone in completing Regression Testing in EOM project.
• Understanding the business requirements and writing test cases.
• Attending Daily meeting to discuss project blockers, issues, suggestions. Etc.
• Smoke, Regression, UI, testing compass application (1.2, 1.5) version in different platforms.
• Performing testing on iPad, Desktop, POS (Point of Sale)
• Prepared Test plan
• Identified, logged and follow up on defects for closure.
• Deployment of new builds and releases planning.
• Writing Test cases for different application, version in different environments.
• Online content testing - Eco Testing.
• Proofreading and validation data that needs to go live.
• Testing the content of WebPages in different languages (Spanish, Dutch, French, German)
• Integration testing on compass. Sterling and JDE (JD Edward)
• Preparing knowledge documents on new version software update with update changes.
• Preparing plan and configuring test cases and test plan in ALM and make them ready for execution.
• Identifying risks and discussing with management
• Attending Sync up call with Dev team to meeting the requirements and raise and issue and concerns of team.

Tools: ALM, Global Engage, Sterling, Compass, JDE.

Confidential

Sr.Quality Analyst

Responsibilities:

• Manually test the customer application as per the Test cases and log the result E.g.: Abbott, J&J, and Amway, etc. and log any deviation if any.
• Writing custom test cases as per customer requirement.
• Log & retest the defect logged to the Dev team and ensure it is resolved
• Understand Client need and fulfill their requirement and track everyday tasks.
• Work as QA to ensure the deliverable are in time.
• Automation the manual test scripts with the use of ACT tool based on the Test cases
• Prepare Test data, white papers for TC
• Preparing workbook param and preparing configuration form which will act as a backend for automation framework.
• Debug the issue fix the error and retest the test script to ensure Test script has executed successfully.
• Worked in following areas of MNI Contract pricing, Rebates, MCO, Script Validate, and Compliance.
• Owned and worked as quality analyst in commercial areas.
• Took responsibility as onsite spoc and managed team.
• Attending daily scrum calls, raise any concerns and track and update of day to day tasks.
• Worked on Management activities like preparing WSR, tracking TSMS, Resource management.
• Took KT for new joiners & prepared Knowledge documents related to new functionality of application and workflow.

Tools: Confidential Tool, ATC, MS - Infopath, Jenkins, PS tracker. SDR Tracker.

Confidential

Sr QA Analyst

Responsibilities:

• To understand the given TC cases and segregate them in to patterns for easy identification of TC.
• Execute them manually and provide list of road blockers if the Expected result is not matching with Actual result
• Automating the TC that was successfully executed manually.
• Writing the Script using Auto task Tool
• Run the Automated Test Cases locally to ensure actual result match with expected result
• On any failure need to go through the logs and find the root caused to fix the issue.
• Successfully locally passed TC will be deployed on SAT
• SAT resource is prepared with all required dependent tool and supporting files.
• Executing for SAT deployed scripts which usually take 15- 20 mints.
• Once the SAT deployed script is passed that mean the TC has passed all its stages.
• On failure we need to investigate SAT logs and fix the cause and redeploy for successful execution.
• Successfully completed the TC’s within the given Time Frame.

Environment: Auto Task, Auto Flex, SAT, SQL, Confidential software security

Confidential

Sr Software Test Engineer

Responsibilities:

• Provide resolution of the issue during deployments, migration on Windows 2003/2008 servers and working closely with the Engineering development and test teams.
• Well versed with managing IIS application concepts and windows services in Win 2003/2008
• Managing the team for the development and implementation of different modules of the tool.
• Maintaining production and pre-production servers and fix issues related to disk space, port block, Network disconnected new hardware step-up, VMware step-up, VLab configuration and Patching & replacement of hardware if required.
• Performed Sanity testing, load testing, cross browser testing, Regression testing, smoke testing for online application.
• Performed black box testing for newly developed desktop application, Integration testing, Security testing was also a part of testing for desktop and web application.
• System Operational Testing and managing Active Directory, Resolving deployment issues and coordination with Operations for deploying services MSN Video Sites in production.
• Creating Test design docs for new enhancements and QFE and Hot fixes for the existing system
• End to End testing for all the new internal ads apps used in different windows apps
• Schedule and prioritize work and plan a sequence of development activities to accomplish the planned targets. Set priorities and provide reports to the management.
• Mentor team members in design and analysis activities. Provide technical analysis and solutions to issues and technical direction.
• Automation of regression Test cases using C#, along with internal MS tool.
• Developed Tool using .net, C#, CSS, Jquery, and Html, which has improved accuracy, quality, and correctness of the server monitoring system.
• Prepare Quarterly business reports, track offshore team performance and share with respective stakeholders.

Environment: UTS, iAdmin, MS Interface, Gomez, Adpulse, ID Web, IDM, Auto pilot.

Confidential

Software Test Engineer

Responsibilities:

• Significant experience in the Office Tools domain expertise in Milestone Quality and Platform Testing using HCL & Client’s proprietary tools and frameworks such as Office CMS, Free Flow, Zorin, Wally and OMS.
• Knowledge in Microsoft Technologies like Microsoft .NET, SQL Server & SharePoint.
• Preparing Test plan, Test cases as per requirement.
• Attending scrum calls and discuss offshore and onsite issues with team and plan and prioritize tasks accordingly
• Performed cross browser testing, User acceptance testing, compatibility testing, sanity for online applications.
• Migrating the missing content and clearing the publish failures of migrated assets, Soft deleting unwanted assets on live site and vice versa.
• I played a key role in taking the ownership for beta testing, gray box testing.
• Perform various types of testing as per the requirement and log defects, track and prioritize them and ensure the issues are resolved.
• Schedule daily meeting with BA, Development team, product owners and stakeholder and ensure the deliverables are on track.
• Coordinate with offshore team and manage tasks to ensure deadlines are met.
• Prepared knowledge document related to project and process.
• Good knowledge in Project Quality Assurance, Defect Prevention and Software Configuration Management.
• Capability of interaction with team members based in different geographies.
• Provided Feedback on Zorin, Wally tools to make it more stable and user friendly.
• Currently working on Dashboard - Reporting Tool ( OCTOPUS)
• Interaction with various Team leads, Managers and gathered data required for development of Dashboard (OIPG - OCTOPUS Dashboard) and also (Track-IT).
• Gave presentation on knowledge gap to the team.
• Reducing the broken links and maintaining the site quality, Document the e2e processes for future usage
• Ensuring assets have correct metadata properties, relationships that help in proper rendering on live site
• Carry any other requested out end-to-end project activities in collaboration with MS IPEs and/or LSPs
• Perform preview and live testing, collate results and share with responsible teams
• Collaborate with teams working on process tools/work flows and provide proactive inputs which enhance the tool’s work flow’s performance.

Tools : UTS, iAdmin, MS Interface, Gomez, Adpulse, ID Web, IDM, Auto pilot, Product studio, X-cube, aDoc, Zorin, Valenka, Wally and Office CMS, Free Flow.

Confidential

Sr Test Analyst

Responsibilities:

• Attend incoming calls and arrange outbound call for US customers.
• Assisting the customer with the help of remote login.
• Troubleshooting the issue and resolving within given time period.
• Resolving issues related to CA Internet Security software (Installation,uninstallation, errors, etc.).
• Worked on newly launched Beta version software and provided feedback.
• Prepared Knowledge Documents (KD S) related to product which were helpful in troubleshooting.
• Prepared video KD s and successfully launched on CA web portal for end users (Customers).
• Provided innovative ideas like folder lock, master key, and other product related concepts which were approved and implemented by software development team.
• Raised bugs and error which helped in improving the quality and stability of the product.
• Worked as level 2 tech and resolving product related issues.
• Provided KT s for newly joined agents.

Environment : Bugzilla, Metadmin, CtrlF1 (Remote tool), Adobe Captivate.

Confidential

Technical Support Executive

Responsibilities:

• Attend incoming calls and arrange outbound call from customers.
• Assisting the customer with the help of remote login.
• Troubleshooting the issue and resolving within given time period.
• Resolving issues related to Internet Security software (Installation, Uninstallation, errors, etc.).
• Troubleshooting and issue fixing related to network and establish new network connection.
• Renewal of old license and upgrades.
• Providing new enhancements and offers to the customers.
• Configuration of routers, issues tracking, providing on call resolution.
• Maintaining track of online content purchase information.

Tools: Ticketing tool, Bugger, Cisco chat tool.