EXPERIENCE SUMMARY:

• Having 6 years of total IT experience with APM Tools implementations and with extensive AppDynamics expertise.
• Installed more than 300+ different AppDynamics Agents on various app/web servers along with various machine agent.
• Deployed various machine agent extensions like APIGEE, Tipco. Also implemented RUM on all environments.
• Monitored and administrated multiple monitoring tools like AppDynamics, Dynatrace, New relic and CA APM.
• Configured AppDynamics RUM on Web based and mobile based application.
• Great Experience with End to End Administration knowledge using Dynatrace suite of tools.
• Strong in working with Dynatrace monitoring on different land scape technologies.
• Very Strong Experience working with different types of applications based on different land scape technologies.
• Extensive experience in finding out bottleneck issues with java Linux based applications
• Very Strong in troubleshooting issues using AppDynamics, Dynatrace managed and Appmon.
• Well versed with various phases of Software Development Life Cycle process (SDLC) which includes Analysis, Designing, Developing, Testing and Implementation.
• Excellent in requirements gathering, preparing detailed functional specification documents, testing and providing user training and assistance.
• Strong interpersonal, analytical, decision making and communication skills.
• Timely support and coordination with global business teams to achieve project milestones.
• Team player assist team members in completing project tasks on time.
• Monitored the batch processing of an application (24x7) and analyzed the root cause of the failures during production support
• Promoted code fixes in applications after proper testing and performed code review during production support
• Ability to work individually
• Highly problem solver capabilities.

TECHNICAL SKILLS:

Tools: Dynatrace, Appmon, Dynatrace Managed/SAAS, AppDynamics, Splunk, EK Kibana Performance testing tools HP load Runner, JMeter/Silk Meter.

Operating System: Linux, windows, Solaris and IOS, Android

Application/Web Servers: WebSphere, WebLogic, JBoss, Tomcat

IDE: Eclipse, RAD, IBM RSA

Languages: Java, PL/SQL

Object Relational Mapping Frameworks: Hibernate

RDBMS: Oracle, SQL Server

SDLC Models: Agile, Waterfall

Testing Framework: Junit

SOA, WSDL, SOAP, JAX: RS, RESTful services

Web Technologies: JSP, Servlets, AJAX, HTML, CSSXML: JAXB

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Sr. APM Engineer

Responsibilities:

• Installing AppDynamics Controller 4.5/4.0, Event Services and End User Processor.
• Installed 300 + AppD Java/Dot Agents on different land scape technology.
• Performed AppD JS code injection on different web/ mobile based applications.
• Created Custom business transaction based on app team requirement.
• Created Health rules, policies and Events and also worked on creating dashboards for different types of applications.
• Exported data from AppD using Swager REST API.
• Architect Dynatrace managed/SAAS and AppDynamics
• Installed Dynatrace managed cluster, Active gateways and instrumented more than 500 + applications using Dynatrace managed.
• Installed Appmon servers, Collectors and also worked on installing java agents on Linux, web server agents and windows agents for dot net - based application.
• Hands on Linux administration and good knowledge WAS and JBoss servers
• Installed Dynatrace One agent Linux, windows, Solaris and AIX servers and also on Cloud based technologies like PCF, AWS and Azure and Google Analytics
• Very Strong in End to End Customization using Dynatrace managed and Appmon
• Created business transactions, measures and sensors for doing deep drive monitoring using pure paths and pure stacks.
• Proficient in creating tags, management zones, alerting profiles and custom alerts.
• Very strong in creating request attributes, custom service detections and setting up UEM monitoring.
• Integrated Dynatrace managed with custom tools like Jenkins, pager duty and slack for alerting and incident raising purpose.
• Created different types of dashboards in managed based on app team requirement like services level dashboards, process level and database level.
• Expert as APM consultant using different monitoring tools like Dynatrace, AppDynamics, CA technologies and Splunk/ELK.
• Worked with different types of application teams based on different land scape technologies.
• Good at doing performance testing for different types of applications using HP load Runner and JMeter
• Very Strong in End to End Customization of AppDynamics
• Very Strong in Troubleshooting using Dynatrace and AppDynamics.

Environment: s: Appmon, Dynatrace Managed/SSAS, AppDynamics, and performance testing looks like HP Load Runner, JMeter, Silk Meter, Linux, Window and Application servers like WebSphere 8.0

Confidential, Richfield, MN

APM Engineer

Responsibilities:

• Expert in administrating AppDynamics Controller 4.4/4.5, event services and End User processor.
• Instrumented AppDynamics agents on multiple landscape technologies.
• Installed AppDynamics JS code on web/ Mobile based applications.
• Performed Application end to end monitoring using AppDynamics
• Created AppDynamics Dashboards on different landscape technologies.
• Created Health rules, policies and Events and performed integrations with AppD and other ticketing tools.
• Expertise in troubleshooting the Severity 1 and 2 production issues with strong background in Application performance monitoring tools like Dynatrace.
• Expertise in using Introscope for JVM performance monitoring.
• Great Experience in working high pressure environment by solving critical bottleneck issues.
• Very Strong using Dynatrace Appmon, managed and various APM tools like AppDynamics and CA.
• Created 100+ dashboards for various application teams based on app team requirement.
• Strong in administrating and managing various tools like Dynatrace Appmon and AppDynamics
• Instrumented more than 100 + java and 100+ Dot Net Dynatrace appmon agents.
• Strong experience with Dynatrace Managed/SAAS on various land scape technologies.
• Created custom service detection for monitoring batch jobs for various java-based application.
• Placed sensors based on application core requirement.
• Worked on developing java-based application
• Good Experience working with Linux and window administrators.
• Having good experience doing Containerization monitoring.
• Good experience monitoring different types of cloud-based technologies like AWS, PCF and Microsoft azure.
• Created dashboards for security providing applications.
• Worked most of time in production support resolving P1/P2 issues.
• Performed regular Deep dive into application’s performance through available tools like Dynatrace, Splunk, HPBSM, SCOM and Zabbix and ITM TEP.
• Created more than 300+ Analysis/Web Dashboards in Dynatrace across all segments including user Experience dashboards.
• Created Dashboards in Splunk
• Performed URL Monitoring Using HPBSM, Dynatrace
• Worked on P1 and P2 issues using Dynatrace, Splunk, Zabbix and HP BSM and given root cause to production teams
• Created dashboards even in ITM TEP for custom monitoring
• Created Measures and business transaction in Dynatrace for exploring more on custom dashboard requirement.
• Expertise in End to End in all types of monitoring tools.
• Performed log monitoring using Dynatrace and Splunk and co related to find out root cause.

Environment: Dynatrace, AppDynamics, Splunk and Java, JavaScript, Rest API, Web services, XML, SQL Server

Confidential

Production support / Monitoring Engineer

Responsibilities:

• Collaborated with business users, system analyst and development teams in defining, analyzing and interpreting business and technical requirements.
• Followed the change management procedure for any password/configuration change, enhancement or bug fix in the application. Reviewed/prepared 230 Requirements document, verified the code changes using 52 TI (Technical Inspection) document, performed testing in test (QA) environment and obtained UAT and Business approvals for production launch.
• Modified and published ACR (Application Control Review) when there was any change (enhancement, server upgrade, functionality change) in the application.
• Proficiently worked with operations team (Development Team, DBA, WebSphere Team, and Network Team) to resolve any performance issue or outage in the application and effectively communicated with Business users via IT Advisory.
• Maintained proper access and controls in the application and ensured adherence to ITPM policy for facing audits with required documentation/evidences.
• Handled BS (Business Support) tickets via Cisco Request center within the agreed SLM (Service Level Management).
• Prioritized PS (Production Support) tickets via BMC and resolved application issues/outages in accordance with the agreed CSF-CTQ (Critical Success Factor and Critical to Quality).
• Resolved multiple production issues (data discrepancies, CSP Tuning/blocking issues, Network outages) by working with the database and application server admins.
• Effective communication with Business Team and swift completion of production requests.
• Played a key role in integrating the Application Monitoring Tool.
• Worked with Dynatrace team to setup measures, dashboards, business transactions, incidents and alerts.
• Identified/Resolved multiple production issues by investigating transaction paths in Dynatrace.
• Responsible for coordinating all production launches.
• Successfully completed the Physical Disaster Recovery Test for database, application and OTX servers and identified potential gaps in system recovery.
• Pro-active monitoring of the system to mitigate production outages.
• Responsible for creating/maintaining all Application Support documents. (BCA, CIA, CSF-CTQ, DR)

Environment: Java, JavaScript, Rest Web services, Primefaces, XML, SQL Server, Dynatrace appmon/managed, AppDynamics and Splunk