SUMMARY

• 18.5 years of extensive experience in IT industry in software development life cycle, Analysis, Design, Development, Testing and Integration of various applications functioning as a Quality Assurance Delivery Lead.
• Release management across multiple LOBs and multiple Domains
• Reporting tool Tableau to create and publish daily leadership dashboard and KPI metrics
• Extensive experience in Client Server, Web based and Mainframe applications
• Working experience in testing web applications hosted on Cloud and Salesforce platforms
• Experience in using Automation Tools like QTP and Selenium and Quality Management tools like ALM (formerly Mercury Quality Center) and HP Performance Center
• Managed team to implement LISA virtualization and automation tool in complex application to improve environment availability and align with Shift Left Testing Strategy.
• Experience in testing Performance for Web and Client/Server Applications, record and produce test analysis results and compare test analysis graphs
• Strong in Analyzing Business specifications and Develop Test Plans, Test Scripts & Test Cases and Execute them
• Knowledge of Database like DB2 and IMS
• Experience in Software Development Life Cycle and Testing Methodologies
• Experience in Distributed and Mainframe projects in Waterfall (AET Method 1, SDLC 2.0) and Agile Methodologies/Scrum
• Experience working individually and in team environment (a good team player). Experience in leading more than 30 member team
• Proficient in Retail, Banking and Finance, Cards and Payments domain
• Excellent communication skills and Quick learning capabilities
• Excellent analytical, problem solving, technical skills and presentation skills

TECHNICAL SKILLS

Tools: Tableau, Jira, Version One, Application Lifecycle Management (ALM), Quality Test Professional, HP Performance Center, Load runner, ITKO LISA Virtualization

Version Control: GIT/Subversion, Tortoise SVN, SharePoint, Change Management

Methodologies: Agile Scrum, SDLC, Waterfall, Method1

PROFESSIONAL EXPERIENCE

Delivery Lead

Confidential

Responsibilities:

• This role demands overall accountability and responsibility for the success of the test effort for projects in every monthly release, including test planning, test preparation, and test execution for applicable levels of testing (SIT, UAT, End to End, Performance, Regression)
• Responsible to maintain Test Release calendars and track milestones for all crews in Digital portfolio
• Work with each crew to ensure test deliverables are met within schedule and capacity
• Responsible for test planning, test analysis, defect analysis for each project
• Lead projects for applications providing online banking platform using browser based banking, mobile application banking
• Work with test leads to identify automation opportunities for regression testing and in - sprint testing
• Work with automation team to optimize test execution by using QTP and Selenium scripts and add to test suite for each release
• Work with QA managers, Release managers, Product Owners and Scrum Masters for each project/crew to ensure projects are aligned to the releases and complete all milestones required for the release
• Review ALM and Sprint dashboard reports to ensure all test deliverables are met as planned and as per schedule. All test artifacts are timely submitted to governance for review and approval
• Track the release progress and publish Tableau reports to CIO, senior leadership, Release managers, Application managers and Delivery leads
• Analyze and provide budget, resourcing and time allocations to Project Manager in Clarity tool
• Provide testing approvals in Change Management meetings to review and merge code in QA environment
• Overarch release deployments in production and work with business to capture and resolve incidents
• Work with teams for Post production RCA and ensure quick turnaround of high priority items as hotfixes
• Lead testing efforts for migration of applications from legacy datacenter to new datacenter. Coordinated efforts for more than 25 applications within a calendar year
• Responsible for creating / owning proposals for new opportunities within the account

Sr. QA specialist

Confidential

Responsibilities:

• Participate in analysis of Business and functional requirements.
• Provide estimates for the functional requirements.
• Part of a core leadership team tasked with identifying an IT governance process and associated tools that would simplify and add value to the management of portfolios, programs, projects, and resources
• Work with Product Owner and Architect team to identify Performance requirements for the project and coordinate with Quality Assurance team to complete the same
• Preparing Test Strategy and Test Plan for the Business/Functional requirements.
• API Testing using POSTMAN
• Mobile App testing using PERFECTO
• Conducting Performance Test execution in LoadRunner, HP Performance Center
• Sending Daily Status Reports to the Project team.
• Active participation in Daily standup meetings, Sprint Planning, Grooming sessions and other Sprint ceremonies
• Complete and submit Test Summary report to the project team at the end of the test execution.
• Providing the Sign-off to the project team for the release.

Sr. QA Manager

Confidential

Responsibilities:

• Govern the business user and system testing of Financial Systems Roadmap for SAP application. Test Governance of the General and eLedger applications, leading the transformation into SAP applications ensuring that the Business functions and processes are seamlessly transitioned into the respective SAP modules
• Drive user needs into functional testing requirements and scripts to validate conversion of the existing business processes into modular SAP blocks
• Facilitate and drive meetings with business, stakeholders and set expectations for the Project
• System Study and Requirement Analysis during the PDP, Requirement definition and Analysis phase
• Risk Based Testing to analyze risk scores for requirements and accordingly define the Test Strategy
• End to End coordination and ownership of Software Testing Life Cycle
• Work with Architect team to identify Performance requirements for the project and coordinate with Quality Assurance team to complete the same
• System Testing & Error Proofing of the application. Planning, Control and Monitor testing cycles as per the timelines of the project
• Coordinating and working with Business Partners for User Acceptance Testing
• Quality Center Management, Reports and Quality Metrics. Generate test metrics data (such as schedule, sizing, test progress report, requirements traceability report, defect statistics) using Quality Center & reports on project progress and project management specific information to application manager
• Performance Testing using HP Performance Center/Loadrunner, execute, capture and analyze performance test results utilizing Running Vusers, Hit per second, Throughput, Transaction Summary, Average Transaction Response Time and adhoc graphs
• Ensure timely updates to leadership and follow correct escalation process
• Responsible for obtaining timely signoff of phase deliverables from Tech and Business
• Responsible to coordinate and prepare Implementation plan. Monitor the progress of activities as per the implementation plan until project is released to production
• Work to obtain post production signoffs from business and then complete project closure activities in clarity

Sr. QA Manager

Confidential

Responsibilities:

• Salesforce application for Campaign Creation and Management for Merchants
• Salesforce application for Merchant Acquisition and Setup
• Salesforce application for Merchant Offer creation and Management
• Merchant Portal (domestic and international) application hosted on Virtual Cloud
• Merchant Portal for US, Canada, EMEA (8 markets), JAPA (6 markets) and LAC (4 markets)
• Next Gen Site for US and EMEA (8) markets
• E-commerce application for Merchants
• WAS6 migration of 8 applications
• Online Servicing application for Merchants
• Implementing LISA tool to virtualize and automate Online Servicing application for Merchants
• Application migration to new Data center. Testing the re-ip solution for the Merchant Servicing applications
• Compliance projects for Online Servicing application for Merchants
• Project Management activities including resource management, schedule management, time management and budget management of the projects under Merchant Services platform
• Facilitate and drive meetings with business, stakeholders and set expectations for the Project
• Oversee funding, forecasting, project risks, issues, change requests and overall project management activities
• System Study and Requirement Analysis during the PDP, Requirement definition and Analysis phase
• Risk Based Testing to analyze risk scores for requirements and accordingly define the Test Strategy
• End to End coordination and ownership of Software Testing Life Cycle
• Work with Architect team to identify Performance requirements for the project and coordinate with Quality Assurance team to complete the same
• System Testing & Error Proofing of the application. Planning, Control and Monitor testing cycles as per the timelines of the project
• Coordinating and working with Business Partners for User Acceptance Testing
• Performance Testing using HP Performance Center/Loadrunner. Coordinate and execute performance test cycles using automation scripts run on Performance Center (load runner)
• Quality Center Management, Reports and Quality Metrics. Generate test metrics data (such as schedule, sizing, test progress report, requirements traceability report, defect statistics) using Quality Center & reports on project progress and project management specific information to application manager
• Work in Onsite Offshore Delivery Model, managing offshore resources, budgeting, recruitment of new resources and handle deliverables and expectations between onsite and offshore
• Ensure timely updates to leadership and follow correct escalation process
• Responsible for obtaining timely signoff of phase deliverables from Tech and Business
• Responsible to coordinate and prepare Implementation plan. Monitor the progress of activities as per the implementation plan until project is released to production
• Work to obtain post production signoffs from business and then complete project closure activities in clarity

QA Manager

Confidential

Responsibilities:

• Project Management activities including resource management, schedule management, time management and budget management of the projects under Merchant Services platform
• System Study and Requirement Analysis during the PDP, Requirement definition and Analysis phase
• Risk Based Testing to analyze risk scores for requirements and accordingly define the Test Strategy
• End to End coordination and ownership of Software Testing Life Cycle.
• System Testing & Error Proofing of the application. Planning, Control and Monitor testing cycles as per the timelines of the project
• Coordinating and working with Business Partners for User Acceptance Testing
• Quality Center Management, Reports and Quality Metrics. Generate test metrics data (such as schedule, sizing, test progress report, requirements traceability report, defect statistics) using Quality Center & reports on project progress and project management specific information to application manager
• Work in Onsite Offshore Delivery Model, managing offshore resources, budgeting, recruitment of new resources and handle deliverables and expectations between onsite and offshore

Business Analyst and QA Management

Confidential

Responsibilities:

• End to End Business Analyst to ensure Business needs are carefully studied and converted to technical requirements to ensure AXP standards are met at every instance
• System Study and Requirement Analysis during the PDP, Requirement definition and Analysis phase
• Work with Architecture team to define the network and infrastructure and define the database to host the network data
• End to End coordination and ownership of Software Development Life Cycle
• System Testing & Error Proofing of the application. Planning, Control and Monitor testing cycles as per the timelines of the project
• Coordinating and working with Business Partners for User Acceptance Testing
• Work in Onsite Offshore Delivery Model, managing offshore resources and handle deliverables and expectations between onsite and offshore

Business Analyst and QA Management

Confidential

Responsibilities:

• Worked as a Business System Analyst to develop 4 strategy decks in duration of 10 months, objective of which is to ensure technologies align with Business needs and requirements and various applications in scope of the strategy follow AXP adaptive architecture standards. Identified and suggested solutions for applications to be classified into Business Components.
• IT Strategies are enablers of Business Strategies, taking us from a current state to expected target states. IT Strategies are developed based on a set of identified internal (business, technology) and external (competitive landscape, emerging technologies, industry standards, vendor relationships, compliance) drivers, and documents a three-year investment strategy directing the use of information technology to facilitate business strategies.
• The input to an IT Strategy is a business strategy and therefore the IT Strategy is dependent on the existence and quality of the business strategy. The outcome of an IT Strategy is a transition action plan composed of specific activities defined to achieve the identified business and associated technology strategic goals. Strategies help applications / technologies reduce redundancy and dependency over systems.
• Business Analyst to understand the POD application architecture and technology and define the POA architecture and technology
• System Study and Requirement Analysis during the PDP, Requirement definition and Analysis phase
• Define IT strategy deck and method 1 deliverables

Development and Testing

Confidential

Responsibilities:

• Worked in development, enhancement, testing and maintenance of Stored value applications
• QA tester for new smart card application that updates dynamically the infrastructure applications stored on the smart card
• Application developed and maintained on Coolplex 4.5 with AS/400 server at the backend and VC++ application at the front end
• Involved in creating/testing 26 ghost images using Norton Ghost, an image is a combination of Operating System and Browser (Internet/Netscape explorer) setting. The images are created using Ghosting, which is a process that is used to simulate WorkStation Operating System environment.
• Involved in extensive Web Testing in conjunction with the Smart Card Reader as part of Release 1.5. A Smart Card is an intelligent device containing a microprocessor to store and process information. A Smart Card Reader is a device that reads the Smart Card. Web Testing mainly involves testing of the Smart Card functioning i.e. downloading of applications on the Smart Card, on various combinations of Operating System and Browser settings. The above mentioned images are used for this testing which eliminates the need of installing the actual Operating system with various Browser settings
• System Study and Requirement Analysis
• Developments, Enhancements & Error Proofing of the application
• Unit testing and System Integration testing
• UAT coordination with business and technology partners
• Production support issue resolution

Development and Testing

Confidential

Responsibilities:

• Involved in design and construction for enhancement request for EBTA-BFT. The enhancement introduced alternate match criteria with the help of Traveler Surname and Airline-code. The programs were written in Cobol and accessed IMS database in the backend. The debugging tool used was Xpeditor. The programs were written to improve existing BFT system processes for all EMEA markets to reduce Confidential back office exposure, by enhancing automated matching processes.
• Involved in Schedule Analysis process. This involved running and monitoring of job cycles with help of JobTrac.
• Involved in Disaster Recovery hotsite test. The testing involved creation of a test environment. The objectives of the Disaster recovery project are to:
• Implement the process to enable recovery of the ‘batch’ system functionality in the event of the major disruption at the IPC.
• Document the implementation and testing of disaster recovery