Director, Finance Operations Resume

SUMMARY:

Proven Financial Operations Management Professional with demonstrated leadership skills and competencies in accounting, project management and developing successful customer relationships. Specialize in developing and managing teams in fast - paced business environments. Successfully support critical functions to increase cash flow, reduce revenue loss and enhance the customer experience while preserving financial controls and compliance. Expertise in analyzing and streamlining operational processes, reducing costs and implementing effective internal controls. Track record of integrity and accountability.

PROFESSIONAL EXPERIENCE:

Confidential - St. Louis, MO

Director, Finance Operations

Lead teams in support of Credit evaluation, Order approval, Billing, and Cash Operations for all Advertisers. Focused on process streamlining, implementing CRM, evaluating new software opportunities to enable delivery of product roadmap and maintaining policies that reflect current market approach and financial controls.

Migrated invoice processing to an outsource partner resulting in a 70% reduction of internal handling and reducing delivery by two business days.
Implemented call routing enabling first call resolution and business continuity plan.

Confidential - Van Buren, AR

Director, Finance Operations

Led Finance teams supporting Credit, Billing and Collections. Accountable for increasing cash flow through first time right billing, management of contractual terms, risk tolerance and attainment of key performance metrics.

Confidential - Dallas, TX

Director, Financial Operations

Directed Shared Services team and BPO supporting 8 Business units supporting Credit, Collections, Cash Operations, Customer Service and Receivable Reporting for all Advertiser Revenue. Responsible for budget of $7M. Accountable for service excellence, developing a continuous improvement culture, maintaining financial policies, SOX compliance, and achieving key performance metrics.
Centralized financial operations for 4 business units resulting in $1.3M annual savings in 2013.
Reduced 90+ by 48% ($10.9M) over 12 month period while maintaining . 4% bad debt rate.
Implemented GETPAID modules for Collections and Dispute Management.
Managed transition to new outsource partner with additional functions migrated off-shore for an annual reduction of an additional $3.6M beginning in 2014.
Maintained active engagement with industry financial user groups; AMCEA (Advertising Media Credit Executives Association) and OMCG (Online Media Credit Group).

Confidential - St. Louis, MO

Manager, Cash Operations

Led the Finance operations team supporting all U.S. business units. Responsible for financial transaction processing, compliance of financial policies, internal controls and SOX. Prioritized Finance IT project initiatives. Managed monthly accounts receivable close. Developed business process requirements, documentation and training for business integration.
Business lead for SAP Accounts Receivable integration of 12 business units
Developed a shared services team resulting in a 65% staffing efficiency.
Implemented process efficiencies and streamlining through an online payment tool, invoice and financial statement presentation to internal and external customers. SAP Portal and Biller Direct
Actively engaged in presenting best practices and efficiencies of SAP Financial Supply Chain Management modules at ASUG, SAP Financials, and Credit Research Foundation conferences.

Confidential - St. Louis, MO

Manager, Customer Financial Services

Managed dedicated analysts and BPO in support of collections for all business segments. Directed the requirements, development and testing for corporate receivable system consolidation. Responsible for operational adherence to financial policies, contractual agreements and government regulations. Negotiated and managed contractual agreements for BPO support of first party finance operations. Collaborated with billing, sales and service to resolve customer disputes and maintain relationships. Administered departmental budget of $3M.

Manager, Operation Support Systems

Confidential - St. Louis, MO

Acted as representative to the Texas Public Utility Commission supporting contractual compliance review of the Telecommunications Act of 1996 related to electronic order provisioning.

Manager, Financial Reporting and Analysis

Confidential

Developed reporting metrics for trends related to receivables, bad debt and financial risk to guide management decision-making in forecasting, risk mitigation and day-to-day operations.

Financial Reporting Analyst

Confidential

Developed financial reporting in support of Customer Financial Services activity for receivables and bad debt.